Valmet Corporation, the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, has selected the ServiceMax Service Execution Management platform as one of its tools to achieve its strategic objective of becoming the world class front runner in field services for asset-intensive businesses.

As a 220-year-old business, Valmet’s clients operate complex, industrial machinery with expensive downtime consequences. The ServiceMax platform will ensure an accurate system of record on maintenance, parts and inspections of industrial assets, as well as meeting health and safety compliance and certifications for technicians, reducing lead time for reports and invoicing, providing complete service transparency and predicting end of life equipment.

Valmet operates in critical, complex work environments, providing maintenance and process supporting services, annual shutdowns and remote assistance for large industrial customers. Planned projects can take anywhere from a day to six months.

“We wanted a true business partner, not just an IT provider. ServiceMax has the right understanding of our business and the high demands we have set for the digital transformation of our field services operations,” said Anders Öhrblad, Director, Field Services Growth at Valmet.

“The ServiceMax platform will further improve our ability to provide world class services for our customers through workforce transparency and by connecting our on-site field service professionals with Valmet Performance Centers through remote connections. This is a strategic initiative for us globally and will not only make delivering services at customer sites faster and more accurate, but also enable us to better predict service requirements, and develop shared maintenance and service roadmaps for our customers’ industrial equipment and processes.”