ARCHIVE FOR THE ‘infographics’ CATEGORY

The above infographic is based on the findings of the Strategies for GrowthSM 2015 benchmarking report. Click the image to see full screen version

Want to know more? Download our webinar featuring an exclusive presentation of the findings of this benchmarking project from Bill Pollock plus how scheduling technology can help you achieve best-in-class service standards by Nick Shipton

The latest headline findings from our exclusive research sponsored by ClickSoftware looking at the appetite for the Cloud as a platform for field service management solutions put together in one handy infographic....

Want to know more? Click here to download the full research report  

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This excellent infographic created by field service software provider  The Service Manager  exploring the benefits of field service software which they have kindly allowed us to share with you...

Based on research by Capterra this handy infographic identifies the strengths of some of the key software providers you may find in the field service sector...

New infographic from ServiceMax shows how the benefits of going on the offence...

Over the past 50 years, manufacturers have focused on efficiently making good products in order to maximise their returns at the moment of sale. However, in a globally competitive market, many products are now commoditised and margins are getting squeezed, diminishing the leverage from such production-centric approaches.

That’s where a service-centric business model comes into its own. Servitization transforms companies from production to service provider, shifting them to delivering advanced services, such as selection, consumables, monitoring, repair, maintenance, disposal, as well as the opportunity to increase service revenues even further by supporting existing third party or competitive products. This creates an ongoing relationship with the customer that effectively locks out competitors.

As a business model, servitisation isn’t a new phenomenon – the origin of the term dates back to the 1960s. However, against the back drop of a global recession, product commoditisation, shrinking product margins, and major technology advances in end-to-end service delivery, servitization is providing companies with an effective hedge against market downturns, and higher barriers of entry for competitors.

As a result, service is shifting from the spotlight to the limelight, becoming a powerful offensive business strategy for top line growth and competitive advantage.

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This infographic produced by the team at Euclides Technologies takes a look at the general working day of a field service technician. Great visual overview with some interesting facts thrown in for good measure.

ClickSoftware have created this great infographic looking at the uses of Gamification within businesses and how it has evolved throughout the years.

Some key points highlighted include:

• By 2015, 40% of top 1000 companies by market value will use gamification as the primary mechanism to transform business operations
• IBM, AutoDesk and SAP are some of the companies who have successfully adopted Gamification
• Gamification is a key element In consumerisation of enterprise strategy in companies such as Cisco, Pearson and Salesforce

As part of the analysis of our research project looking at the types of field service software being used today we have created this infographic to give you some of the key findings at a glance.

DA Systems outline 6 very good reasons why you should make sure your customer is focussing on delivering service excellence through the doorstep experience you give to your customers in this excellent infographic.