ARCHIVE FOR THE ‘field-service-software-providers-directory-listing’ CATEGORY

Contact information: 

Key Contact: Tina Ladd
Phone: 01926 623 500
Web: mplsystems.co.uk
Email: info@mplsystems.co.uk

 

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Services Provided:

• Field Service Management Software
• CRM & Service Management
• Contact Centre Software
• Self-Service Technology
• Parts & Stock Management
• Mobile Workforce Apps
• Service Desk Software
• Scheduling & Workforce Optimisation
• Mobile Field Sales
• Business Intelligence & Analytics

 

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About IFS-mplsystems:

IFS-mplsystems develop and deliver field service management and customer engagement software for businesses around the world who manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to our customers, has made us a recognised leader and the most recommended supplier in our sector.

From real-time dynamic scheduling, advanced service and contract management, to parts and returns and repair, IFS-mplsystems can manage your complete end to end service life-cycle. With Customer Engagement a priority for service organisations, IFS-mplsystems’ pioneering Omni-Channel Contact Centre and AI enabled Self-Service options can help transform not only the efficiency of your operations but also customer satisfaction, upsell and customer loyalty.

 

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Latest video from IFS-mplsystems:

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Latest Resources from IFS-mplsystems:

7 Key Steps to Achieving Customer Service Excellence in the Service Industry

This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service business can improve customer service excellence in the service industry...  click here to view the white paper

 

 

 

 

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Evaluation of the top three customer self-service technologies for field service

This white paper will explore the transitioning role of the customer in field service and how the proliferation of smartphone devices has created a demand for self-service technology in both B2B and B2C markets... click here to view the white paper

 

 

 

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For more white papers from mplsystems visit mplsystems.com/resources

 

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Latest News & Features from IFS-mplsystems

Contact information:

Key contact: Paul George
Phone: 0845 230 9787
Email: info@ontaap.com
Web: www.ontaap.com

Services provided:

• Mobile Workforce Software Applications
• Windows 8.1 software apps
• Secure Web Portals
• Job Management Software
• Data Capture Software
• Mobile Devices – tablets, smartphones, PDAs

All about Taap: 

TAAP is a mobile software application provider for devices such as tablets, smartphones, and PDAs. Our software is designed for organisations that need to mobilise their workforces and streamline everyday processes. Applications can be simple or complex depending on client requirements, and more than one application from TAAP can be used on the same device.

Clients have benefitted from our software by saving operational costs, improving compliance, and increasing productivity, whilst at the same time reducing unnecessary administration and eliminating paper forms.

Applications range from inspections and audits through to vehicle movements, repairs & maintenance, deliveries, data capture at events/promotions, fundraising, and vehicle daily checks. TAAP provides standard applications which can be downloaded and used immediately, as well as customised applications which are configured from a pre-built platform and then tailored to customer requirements.

Our software runs on multiple operating systems – Windows 8.1, Windows 8, Windows Mobile, Android, and iOS.

TAAP has strategic partnerships with a number of hardware and airtime suppliers so we can provide organisations with a complete package, enabling mobile working to be both cost effective and straightforward to implement.

We can provide two options for your organisation if you are looking to mobilise your workforce or improve upon a system which no longer suits your needs. A completely stand-alone system where your data is created and saved in a secure web portal provided by TAAP, and information is sent to and from your mobile devices; or we can integrate a mobile system with your existing databases.

Our clients range from small and medium sized businesses through to large enterprises, such as RAC, DHL, the NHS, Intertek, Amey, and Fiat.

Depending on your requirement, we can add features to your applications which enhance the capabilities. These include location based services such as TAAP’s own Vehicle On Route and Current Location products which help to inform customers and employers of the locations of their operators, thus improving customer service; sat-nav software; address look-up and bank checker – either available on or offline; HPI look-up for vehicles; and remote device management software for problem solving and lock-down on the move.
 

 

 

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Services Provided:

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• Assisted Scheduling
• Workforce Optimisation
• Route Optimisation
• Audit Trail
• Business Intelligence
• Reporting Tools
• Workflow
• Document Management
• Customisation Toolsets
• Outlook Integration

 

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Company Bio:

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Exel Computer Systems plc. a UK software author, has been developing, implementing and supporting business software solutions since 1985. With hundreds of successful implementations and thousands of users around the world, Exel has a proven track record of working with some of the world’s most well-known organisations.

Exel’s experience and extensive industry knowledge ensure that they are best placed to assist their customers to achieve competitive advantage through the employment of a state-of-the-art business solution. In a constantly changing business environment Exel is a provider that you can trust, and with continual product investment, a company which will be around in the future.

Exel’s Eagle Field Service system leads the way as a complete mobile management solution providing real-time information and resources to field based engineers delivered directly to their mobile or touchscreen device, as well as unprecedented levels of control and visibility to management. Eagle Field Service provides a fully integrated range of modules from a single software author.

Eagle Field Service allows service and maintenance engineers, or any remote worker, real-time access to cases, schedules and mobile data. Information is relayed real-time to the back office management system, ensuring that company wide mobile data and office-based information is unified throughout. This modern real-time mobile solution works on or off-line, across different platforms including smartphones, tablets and laptops.

Triton Showers Service Manager, Graham Neve, has found working with the Exel team has considerably broadened the business calibre of his service team.  “Working with Exel helped the staff at all levels in the business to understand the changes required in their role as a result of the solution, improving the way they communicate with the customer”. He believes Triton Showers are in a much stronger position thanks to their implementation of Eagle Field Service and the support received from Exel.

 

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Latest video:

Resources:

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Case Study: Safestyle UK

With 13 installation and 36 sales branches around the UK, and a 600-employee factory manufacturing over 6,000 doors and windows each week, Bradford-headquartered Safestyle is one of the country’s leading businesses in the replacement door and window market. But by late 2013, the company recognised that it needed to update its aftersales customer service capabilities, which had become spread over three distinct systems, giving rise to inefficiencies and data duplication.

Read the full case study here. (instant access - no registration required) 

 

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Case Study: Dale Power Solutions

Is bespoke or off-the-shelf better? Thanks to Exel's EFACS E/8, the best of both worlds is available. Following a business process review, Dale Power Solutions has found EFACS has improved its management reporting, enabled business process automation and supported strong business growth.

Read the full case study here. (instant access - no registration required)

 

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White Paper: How do large Field Service companies gain competitive advantage?

The ability of technology to seamlessly connect the back office and front line service personnel is now widely acknowledged and can be seen by the growing number of businesses investing in Field Service Management (FSM) systems.

While such systems have been around for a number of years, the widespread adoption of smartphones and tablets/phablets and the browser-based information exchange these offer, have led to a new generation of smarter, more intuitive solutions. However, gaining competitive advantage, especially for businesses having to manage large field service teams, increasingly lies in making the best strategic use of this technology.

Read the full white paper here. (instant access - no registration required)

 

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White Paper: Five Benefits of a Modern FSM Solution

The increasing prevalence, accessibility and reliability of the internet enabled communications infrastructure has provided substantial benefits to those field service companies that have adopted a market leading Field Service Management (FSM) system such as Eagle Field Service, from Exel Computer Systems plc.

With over 29 years’ experience of continually developing and delivering fully integrated business solutions and committed to utilising the latest technology, Exeloffers five of the most achievable benefits obtainable through use of a modern FSM system.

Read the full white paper here. (instant access - no registration required)

 

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