ARCHIVE FOR THE ‘features’ CATEGORY

Event Review: The Service Community

Nov 29, 2019 • Features3D printingMartin SummerhayesNick FrankThe Service CommunityBSI

Mark Glover sat in on the latest Service Community event where the agenda covered 3D printing, data-driven manufacturing and PAS 280, the beginnings of a British standard for life-cycle engineering services.

Logistics Services as Value Addition in a Subscription Business Model for the Print Media Industry

Nov 28, 2019 • FeaturesManagementprint management servicesStrategysubscriptionParts Pricing and Logistics

Maximilian Schnippering, Business Specialist Recurring Revenue and Alexander Driss, Project leader VMI, of Heidelberg provide us with their deep level insight into how an organisation can harness the value of logistics services within a subscription...

Artificial Intelligence: Help or Threat?

Nov 27, 2019 • FeaturesAIArtificial intelligenceFuture of FIeld ServiceIFS

In this the first of a two-part series of extracts from a white paper published by IFS exploring the effect of Artificial Intelligence on field service operations we ask is AI set to be a help or a threat in the not too distant future? 

Research Shows UK Industries Leading Global Charge for AI Investment

Nov 26, 2019 • FeaturesArtificial intelligencefuture of field serviceIFS

IFS study shows 99% plan to invest, with productivity cited as core objective Industrial automation key focus area as Industry 4.0 accelerates.

Is the Only Way to Connect with your Technicians Through an App?

Nov 26, 2019 • FeaturesManagementEmployee Engagement

Steve Zannos, Senior Director of Customer Care at Electrolux, suggests an open channel of communication between corporate leadership is crucial and urges senior execs to join their team in the field more often as well...

Five Valuable Lessons about Extended Warranties and Service Contracts

Nov 25, 2019 • FeaturesManagementfuture of field serviceWarranty Management

Michael Blumberg reflects back on some of the key themes from the 10th Annual Extended Warranty and Service Contract Innovations Conference, held in Nashville, USA...

Telematics 2020

Nov 22, 2019 • FeaturesGeotabVerizonVerizon ConnectfleettelematicsWebfleet Solutions

As location-based technology and work scheduling tools merge into a neat mobility package, what role does telematics play in fleet management? Mark Glover asks if the technology has lost its way or does it have the future mapped out?

The Future Faces of Field Service...

Nov 21, 2019 • Featuresfuture of field serviceapprenticeships

What is the future of the service workforce? The knowledge gap remains worryingly vast with little action being taken to close it. Mark Glover wonders if a youth revolution will help.

Four Field Service Solutions to Watch in 2020

Nov 20, 2019 • FeaturesManagementArtificial intelligenceAugmented RealityDashboard cameraFuture of field servciceMachine LearningMerged RealityField Service Management Solutionsfleet managementSmart GlassesFleet Management SystemThirdEye GenAquantLytxSightCall

Earlier this summer we introduced you to three companies that we felt were set up to bring some significant value to the field service sector. Now as we look forward to 2020 here are three more companies that could potentially help drive your field...

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