ARCHIVE FOR THE ‘features’ CATEGORY

Having previously worked together on a white paper entitled the Radical Age of Uberization, Field Service News and Localz were reunited on the topic when the software firm hosted a morning briefing and invited Kris Oldland, Editor-in-Chief, Field Service News to chair the day’s discussions...

Copperberg’s Rohit Agarwal suggests that it is time to get our strategies correct before looking for excuses when it comes to misfiring service delivery...

Mike Shields, Technical Director at DMS Systems Ltd and Centrex Print Services brings us an in depth look at the potential power of 3D printing across multiple sectors...

The effects of the skilled labor gap are being felt throughout the field service industry. So, how do you fill the gap? By improving the Technician Experience. Astea’s Emily Hackman explains more...

In this extract from a white paper published by ServiceMax we explore the question of sustainability in field service and how as well as being better for our planet it can also be better for a service organisations bottom line as well...

In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

In this special episode of the Field Service Podcast, Mark Glover speaks to Noventum's Hilbrand Rustema about a theory that could potentially change the service model: Service Value Chain Optimisation.
Hilbrand introduced the subject in a recent article for Field Service News, an idea so interesting we decided to explore it further in this podcast.

It is recommended you refer back to Hilbrand's feature while listening as it includes diagrams relevant to the podcast.

You can also contact Hilbrand about any of the content raised in this podcast via email at hilbrand.rustema@noventum.eu or connect with him on LinkedIn.

Data visibility and automation are key to transforming a service organisation. Increasingly, Field Service operations are looking to better data, in taking advantage of technology transformation and servitisation. In the third article of this series, Paul Smedley, in his latest article in a series for Field Service News, looks at many practical examples of successful change...

FieldAware’s Marc Tatarsky explains why transparency and integration are key to successful field service delivery in today’s environment...

In the latest episode of the Field Service Podcast Kris Oldland speaks to Jonathan Ralph about knowledge management.