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Contact information: 

Phone: +44 (0) 845 330 6457
Email: enquiries@sgsa.com
Web:  www.sgsa.com 

Services Provided by SGSA:

• Health Checks
• Re-Engineering,
• Strategic Planning
• Service Marketing Programs
• Call Centre and Help Desk Consolidation
• International Support
• Requests for Proposals (RFPs)
• Assistance in Selecting

About SGSA:

SGSA has the expertise, knowledge and tools available to help your support organisation deliver the level of service your customers expect.

Our team of qualified consultants have support industry backgrounds and understand your business. We offer a support centre health check that will enable these practitioners to identify exposures in your support business that left unchanged will impact your customers, company or employees.

Our senior consultants are available to help you implement and manage changes that will help you develop a highly productive support operation achieving superior levels of customer satisfaction and loyalty. The result is an improvement in the levels of service delivered to your customers that establishes a benchmark for your competitors to meet.

SGSA instructors deliver public and private classes developed by Service Strategies Corporation, the Consortium for Service Innovation and Alexander Consulting throughout Europe, the Middle East and Africa.

 

Contact information: 

Key Contact: Monika Douglas
Phone: +44 (0) 7708 193597
Web: www.parcelholders.co.uk
Email: monika.douglas@parcelholders.co.uk

 

Services Provided by Parcel Holders:

 

• Subscription and pay as you go options available
•  Bespoke PickUp
• DropOff point recruitment
• Suppliers can ship direct to our PickUp DropOff points
• Use our website or connect to our API
• Register now for your 14-day trial

 

 

About Parcel Holders:

Building on the success of sister company Parcel PickUp, Parcel Holders offers field service companies a simple way to reduce wasted hours travelling to and from the depot...

Our proven track record with sister company Parcel PickUp means that missed deliveries are a thing of the past.

We are now dedicated to providing the same level of service and expertise to professional field service engineers, ensuring you have the parts you need delivered to where you need them.

We eliminate the need for your engineers to wait in for deliveries or travel to a depot to collect parts. Our aim is to maximise the time they have available to do what they do best.

Utilising a nationwide network of PickUp DropOff (PUDO) points from our sister company Parcel PickUp enables you to specify where you need your parts to be and makes them easily accessible to your engineers.

These PUDO points allow businesses to get parts out to, and receive parts back from, field personnel. This saves your business lost man hours, fuel and time as it means your field personnel spend much less time on the road - less travelling back to base or to distant delivery company depots to get parts and the maximum time possible at your customer sites doing their job and earning your business money.

Our PUDO network is made up of independent newsagents and convenience stores that are generally open from 6am till late in the evening.

We have 140 PUDO’s in our network, but if we don’t already have one where you need it, then we invite you to Challenge Monika to get you one within a week.

You don’t need any barcodes or specialist equipment to use our service, so you can start using Parcel Holders as soon as you have signed up.

Our process relies on a simple alphanumeric code that changes with each consignment of parts you send. That way each delivery can be tracked. We call this code the ‘Label Code’, and you add it to the address of each consignment of parts to be picked up or dropped off, to or from our PUDO’s.

The address and ‘Label Code’ can be written on your consignment with a pen if you wish - perfect for engineers out in the field.

When you add field engineers to our system we text and/or email them to let them know how the system works and what to expect.

You can send your consignment of parts to our PUDO using any delivery company you wish. Alternatively, you can save further time and delivery costs by having your suppliers use this addressing information to deliver to our PUDO direct!

 

Latest video from Parcel Holders:

Parcel Holders overview

 

 

Contact information: 

Key Contact: Anthony O’Halloran
Phone: +44 (0) 771 806 3512
Web: www.telogis.co.uk
Email: Anthony.ohalloran@telogis.com

Services Provided by Telogis:

• Fast & Powerful Mapping
• Enterprise Dashboard
• API Integration
• Find closest capable driver
• GIS Overlays
• Advanced large fleet reporting
• 2 way messaging

About Telogis:

Telogis provides a cloud-based location intelligence software platform that has a transformative effect on the way businesses optimise their mobile assets and critical data.

The Telogis platform is about delivering mission-critical, actionable information for companies with mobile workforces and continues to set the standard for global location intelligence. Telogis has a consistent track record of global growth and innovation, and we continue to build a world-class list of enterprise customers by providing exceptional products and service. Telogis provides mobile enterprises with one comprehensive SaaS-based platform for location intelligence that includes:

• Telematics (Telogis Fleet)
• Mobility (Telogis Navigation, Telogis mobile applications)
• Planning (Telogis Route)
• Work order management (Telogis Progression)
• Developer tools (Telogis Platform Tools)

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Driving is one of the most high-risk activities for employees, and any organisation that has vehicles within its business, whether they are delivery trucks or staff cars, face significant costs for insurance and compensation claims, and maintenance.

“By installing a telematics solution, the company can analyse when and where its vehicles are used, and how they are being driven.”

By installing a telematics solution, the company can analyse when and where its vehicles are used, and how they are being driven. The organisation can look at ways to improve asset utilisation, fuel consumption and delivery schedules.

Organic Growth
Since 2001 when the company was founded, Telogis has grown organically through a direct sales model focused on the enterprise and strategic partnerships Telogis’ strong organic growth has been driven by its open platform that can scale easily for larger enterprises and support seamless integration with complex IT infrastructure that is often required when working with large numbers of mobile workers and assets.

In October, 2013 Telogis secured $93 million in institutional capital financing led by Kleiner Perkins Caufield & Byers (KPCB) to further capitalise on the large and rapidly growing multi-billion dollar market for location-based products and services designed specifically for enterprises and organisations with substantial numbers of mobile workers and vehicles.

Latest video from Telogis:

News & Features from Telogis:

Telogis is ranked among Deloitte's Technology fast 500 for sixth year in a row

Driven by substantial year-over-year growth in 2012 and a large and rapidly growing multi-billion dollar market, Telogis was listed among Deloitte’s Technology Fast 500 for the sixth consecutive year. Read more here

 

A platform approach: integrating fleet management, optimisation and mobile workforce management will lead to faster ROI

The explosion of mobility and connected services means that fully integrated fleet management, route and job allocation is now a compelling option. Sergio Barata, General Manager of EMEA at Telogis explains why. Read more here

Contact information: 

Key Contact: Jo Wakeling, EMEA Field Marketing Manager
Phone: +44 (0) 1628 607 000
Web: www.clicksoftware.com
Email: info@clicksoftware.com

 

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Services Provided by ClickSoftware:

• Mobile Workforce Management
• Enterprise Mobility
• Optimised Scheduling
• Shift Planning
• Demand Forecasting
• Capacity Planning
• Enterprise App Store
• Cloud offerings
• SMB packaged solution

 

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About ClickSoftware:

ClickSoftware is defining field service engagement, empowering the world's most customer-centric and demanding organisations to optimise the full potential of every service interaction.

With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.

Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day.

The company is the recognised market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware. The field service leader.

 

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Latest video from ClickSoftware

 

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Latest News & Features from ClickSoftware:

 

ClickSoftware announce launch of Artificial Intelligence based field service tool

ClickSoftware, a leading provider of field service management solutions for the enterprise, today introduced Click Field Service Edge, a new cloud-based, mobile workforce management platform designed to meet the needs of the largest and most demanding field service providers. Read more here...

 

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Time to start banging the drum

ClickSoftware have for a long time been seen as a key leader amongst field service solution providers. But the sector has gone through rapid evolution within the last few years with technology moving forward whilst the market becomes ever more competitive. Read more here...

 

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Want to know more? Click here for a full list of news and features from ClickSoftware 

 

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Contact information: 

Key Contact: Tina Ladd
Phone: 01926 623 500
Web: mplsystems.co.uk
Email: info@mplsystems.co.uk

 

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Services Provided:

• Field Service Management Software
• CRM & Service Management
• Contact Centre Software
• Self-Service Technology
• Parts & Stock Management
• Mobile Workforce Apps
• Service Desk Software
• Scheduling & Workforce Optimisation
• Mobile Field Sales
• Business Intelligence & Analytics

 

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About IFS-mplsystems:

IFS-mplsystems develop and deliver field service management and customer engagement software for businesses around the world who manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to our customers, has made us a recognised leader and the most recommended supplier in our sector.

From real-time dynamic scheduling, advanced service and contract management, to parts and returns and repair, IFS-mplsystems can manage your complete end to end service life-cycle. With Customer Engagement a priority for service organisations, IFS-mplsystems’ pioneering Omni-Channel Contact Centre and AI enabled Self-Service options can help transform not only the efficiency of your operations but also customer satisfaction, upsell and customer loyalty.

 

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Latest video from IFS-mplsystems:

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Latest Resources from IFS-mplsystems:

7 Key Steps to Achieving Customer Service Excellence in the Service Industry

This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service business can improve customer service excellence in the service industry...  click here to view the white paper

 

 

 

 

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Evaluation of the top three customer self-service technologies for field service

This white paper will explore the transitioning role of the customer in field service and how the proliferation of smartphone devices has created a demand for self-service technology in both B2B and B2C markets... click here to view the white paper

 

 

 

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For more white papers from mplsystems visit mplsystems.com/resources

 

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Latest News & Features from IFS-mplsystems

Contact information: 

Phone: 01904 717180
Email: varlinksales@varlink.co.uk
Web: www.varlink.co.uk

 

Products:

• Rugged Mobile Computers
• PDAS
• Smartphones
• Tablet and Vehicle Mounted Computers
• Barcode Label Printers
• Mobile Printers and Plastic Card Printers
• Label Design Software
• Printer Supplies
• Application Development Software
• Barcode and RFID readers

 

All about Varlink: 

Varlink, the specialist distributor of mobile computing and data capture products, supplies Janam Technologies’ enterprise class rugged computing handheld range. Janam Technologies specialises in providing purpose built products suited for mission critical workforce management, healthcare, retail and warehousing solutions, where wireless networking, barcode scanning and real-time data management are key requirements.

Janam combines deep industry knowledge with advanced technology to deliver products that increase productivity, reduce costs and improve customer satisfaction.

The Janam range at Varlink has something to suit most customer requirements, from their basic XP PalmOS to the XM, XG and the new XT Series Windows based enterprise class mobile terminals.

The XT85 is Janam’s GPRS, SIM enabled device which brings together best-in-class technology with a fully rugged yet compact form factor, ideal for field based applications, whilst the XP Series is small and lightweight, designed to support barcode scanning applications and improve productivity.

The Microsoft Windows or Linux-based XG is a powerful tool that delivers state-of-the-art computing performance in an exceptionally rugged gun-shaped mobile computer.

The XM Series is a range of feature rich handheld terminals designed for speeding up response times when accuracy and operational efficiency are vital. All these devices and more information are available at www.varlink.co.uk/janamrange.

 

 

Contact information:

Key contact: Paul George
Phone: 0845 230 9787
Email: info@ontaap.com
Web: www.ontaap.com

Services provided:

• Mobile Workforce Software Applications
• Windows 8.1 software apps
• Secure Web Portals
• Job Management Software
• Data Capture Software
• Mobile Devices – tablets, smartphones, PDAs

All about Taap: 

TAAP is a mobile software application provider for devices such as tablets, smartphones, and PDAs. Our software is designed for organisations that need to mobilise their workforces and streamline everyday processes. Applications can be simple or complex depending on client requirements, and more than one application from TAAP can be used on the same device.

Clients have benefitted from our software by saving operational costs, improving compliance, and increasing productivity, whilst at the same time reducing unnecessary administration and eliminating paper forms.

Applications range from inspections and audits through to vehicle movements, repairs & maintenance, deliveries, data capture at events/promotions, fundraising, and vehicle daily checks. TAAP provides standard applications which can be downloaded and used immediately, as well as customised applications which are configured from a pre-built platform and then tailored to customer requirements.

Our software runs on multiple operating systems – Windows 8.1, Windows 8, Windows Mobile, Android, and iOS.

TAAP has strategic partnerships with a number of hardware and airtime suppliers so we can provide organisations with a complete package, enabling mobile working to be both cost effective and straightforward to implement.

We can provide two options for your organisation if you are looking to mobilise your workforce or improve upon a system which no longer suits your needs. A completely stand-alone system where your data is created and saved in a secure web portal provided by TAAP, and information is sent to and from your mobile devices; or we can integrate a mobile system with your existing databases.

Our clients range from small and medium sized businesses through to large enterprises, such as RAC, DHL, the NHS, Intertek, Amey, and Fiat.

Depending on your requirement, we can add features to your applications which enhance the capabilities. These include location based services such as TAAP’s own Vehicle On Route and Current Location products which help to inform customers and employers of the locations of their operators, thus improving customer service; sat-nav software; address look-up and bank checker – either available on or offline; HPI look-up for vehicles; and remote device management software for problem solving and lock-down on the move.
 

Contact information:

Phone: 0141 352 2280
Email: sales@pulsion.co.uk
Web: www.pulsion.co.uk

Services provided:

• mobile workforce management
• field service software solutions
• form designer
• mobile data capture
• asset management
• task scheduling
• resource planning
• issue management
• data dashboards
• client portal

Company bio: 

Pulsion Technology partners with its clients to mobilise their workforce and transform business operations. Pulsion’s field service management software, Konformance, connects you with your field workforce, giving you complete visability of the service delivery operation while driving efficiency and profitability.

Pulsion understands that every business is different and do not believe in a “one size fits all” approach. The team take the time to understand your needs and your business strategy, tailoring a field service management solution based on your objectives.

Key features of Konformance software include:

• Forms Designer: Throw away your old paper forms or documents and design mobile forms which can be sent to your mobile field workers to complete tasks. Photographs and signatures can be recorded as well as complex information such as non-conformance issues, faults and recommendations.
• Mobile Data Capture: Record data on a mobile form which can be transformed into a professional report instantly. Produce detailed and consistent word documents without the need to type detailed information.
• Asset Management:Track and manage an organisations assets quickly and easily on a mobile device using Konformance. By creating an asset register and assigning each asset with a unique asset number, field workers can easily identify an asset, record data relating to that asset and monitor its performance.
• Task Scheduling:Allocate jobs completely electronically and more efficiently, minimising the risk of scheduled tasks being missed or overdue.
• Resource Planning:View each workers schedule and utilisation rate in a diary format over a specific period of time, giving you an accurate view of staff availability and the ability to re-allocate resources quickly and easily. Instantly highlight any out-of-specification measurements or issues with the assets you are working with.
• Data Dashboards:Easily display and share important measurements, key performance indicators and non-conformance issues amongst the relevant stakeholders.
• Client Portal:Set tiered, client-by-client permissions levels so you can control what information a user can access. Clients can download job reports as soon as they are completed and view both current and historic non-compliance issues.

Latest video: 

 

Konformance: Dashboards

Konformance: How to change asset maintenance dates

 

Konformance: Skills Management

 

Konformance: Job List

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Motion Computing contact information: 

Key contact: Ian Davies, Country Manager
Phone: +44 (0) 1306 640 285
Email: idavies@motioncomputing.com
Web: www.motioncomputing.co.uk

 

Motion Computing Products: 

• Ruggedised tablet PCs
• Dashboard mounts
• Charging docks, cases and carry straps
• Peripherals for data entry including RFID scanner, magnetic stripe readers and barcode readers
• Keyboards, pens and data input devices
• Portable wireless Networks
• Professional services including installation and management software

 

About Motion Computing: 

Motion Computing empowers businesses worldwide with technology solutions designed to optimise the performance of mobile workers.  Building on a foundation of award-winning technical expertise and decades of industry experience, the Motion Computing team makes it their business to understand your business.  Through industry-leading rugged tablet PCs, tailored accessories and services – Motion Computing delivers mobile technology solutions customised to business workflows.

Purposely built for vertical markets including field service, healthcare, utilities, construction, retail, public safety and first responders - Motion’s suite of mobile technology solutions improves worker productivity, data accuracy and security, while enabling real-time decision making at the point-of-service.  Customers report lower operational expenses, increased efficiency and enhanced customer service. Motion Computing makes its solutions available through a global network of value added resellers and distributors.

 

Motion Computing Latest video: 

 

 

Motion Computing News and Features: 

Interview: Motion's Ian Davies on the future of mobile computing…

In this exclusive interview with Motion Computing’s UK Supremo Ian Davies about his time in the industry, the changes he has seen and what he thinks the future holds for mobile computing. Find out what technology has had the biggest impact on Ian, his thoughts on the current trends for technology in field service and what he thinks the future holds for the industry. Read the full interview here 

 

Rugged tablets captures lost revenue and speeds up response times

 Motion Computing, recently announced that JF Tire Service, is saving money and improving customer satisfaction with a mobile work order processing solution from Motion and KMP Designs. Motion’s F5t Rugged Tablets run KMP Designs Work Order Automation Software to centralise scheduling and dispatching, reduce documentation and tracking time for field technicians, and speed invoicing. Read more here

 

On the move and on the front line - mobile workforce technology in utilities

Against a pan-European backdrop of regulatory change, increased consumer awareness of price and choice and concerns over energy security, the utility sector is facing many challenges and opportunities over the next decade.  Motion Computing’s Ian Davies discusses how mobile workforce technology is key to overcoming the challenges and taking advantage of the opportunities. Read more here

 

Motion Computing expands mobile technology platform

Motion Computing, a leading global provider of rugged tablets and mobile technology built for business, recently  announced the expansion of its mobile technology platform.  Motion launched new image sharing & documentation software, an asset and inventory management UHF RFID reader*, workflow-enabling accessories and the latest generation of Motion F5 and C5-series Rugged Tablets. Read more here

 

 Damages must be paid for: Why it pays to opt for ruggedised tablets

Motion Computing’s Ian Davies looks at the true value of rugged computing and why going for the cheaper option is a false economy… Every IT director and line of business manager looking at a tablet PC deployment will face the question “why invest in a ruggedised solution..." Click here to read more

 

Are these the final days of rugged laptops?

In the first part of the this two part series we explore why tablets are becoming the mobile computing option of choice as sales of rugged laptops decline in the consumer markets and if this trend is mirrored in field service industries as well… Click here to read more

 

Are these the final days of rugged laptops? (Part Two)

In part two we explore the impact of the BYOD trend on companies purchasing rugged laptops, why tablets are perfect for ruggedistation and the solution for those field service technicians that require high data input levels. Click here to read more

 

Motion Computing reveal Camtech Systems as first UK platinum partner

A recent announcement from Motion Computing, one the leading providers of rugged technology solutions has revealed that Camtech Systems, a reseller and systems integrator have become the first company in the United Kingdom to be awarded Platinum partner status on the Motion Valued Partner (MBVP) scheme. Click here to read more

 

Motion Launch "in-vehicle computing" with driver safety in mind

Driver safety has rightly become one of the key considerations for field service managers and fleet managers alike in recent years. It has also become a major inclusion in both software and hardware manufacturers list of product benefits and should be a one of the major boxes you want ticked when you are looking for a solution for your field service staff. Click here to read more

 

 Go mobile the right way to fully realise the power of GIS

Ian Davies, UK Country Manager for Motion Computing looks at the importance of GIS to the utilities field and what we need to consider if we are going to get it right… Click here to read more

 

Motion Computing Resources:

Case Study: Cambridge Cognition delivers neuropsychology testing in the field

As a CamTech customer since 2004, Cambridge Cognition turned to the systems integrator to specify a new solution based on the more stable capacitive touch screen technology.  Based on this requirement, as well as the form factor of the legacy hardware platform and the Windows basis of the Cambridge Cognition software, CamTech specified the Motion J-series. Click to read more

 

Case Study: Coastway deploys the Motion CL910 Rugged Tablet PC for Aerial Surveys

Coastway is the largest chartered land surveying and geospatial engineering company in Ireland. Coastway specialises in capturing, processing and managing geospatial data. Terrestrially based technologies make the land surveying of quarries and similar large, external facilities time-intensive. Read how Motion Computing tablets improved their workflow dramatically. Read more here

 

Case study: Lettings agency see productivity soar with mobile solution

Tucker Gardner Residential Limited (Tucker Gardner) has a portfolio of services spanning residential sales, lettings, land development, planning consultation and mortgages, Tucker Gardner employs over 85 people and has specialist offices in Cambridge, Great Shelford, Histon and Ely. Read why they turned to Motion Computing tablets here

 

Case study: Utilities company save over 7,000 pieces of paper a year with tablet PC's

This is the incredible statistic that US water utilities organisation Fort Bend County Municipal Utility District No. 25(FBCM25) announced after they eliminated a paper-based workflow and moved to work with Motion Computing’s  J3500 Tablet PCs. Read more here

 

Case Study: Adlib Audio and the Motion J3500 Tablet PC

Established in 1984, Adlib Audio  is one of the most well-known and well respected names in the live performance industry.  Across rental and installation divisions, the portfolio of Adlib clients includes Radiohead , Glastonbury, V-Festival and many more. Click here to find out how they put Motion Computing's rugged tablets at the heart of what they do...