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Contact information: 

Key contact: Dave Cawsey, Managing Director
Phone: +44 (0)1926 333 266
Email: d.cawsey@handhelduk.com
Web:www.handhelduk.com

Products:

• Rugged Notebook: Algiz XRW
• Rugged Tablet PC: Algiz 7 and Algiz 10X
• Rugged PDA: Nautiz X3, Nautiz X5, Nautiz X7
• Rugged Smartphone: Nautiz X1
• Rugged Imprinter: SP400X

Company Bio:

Handheld is the world’s fastest-growing manufacturer of rugged mobile computers, winning several prestigious national and international awards for its technology and growth, including the Red Herring Global 100 award, which honors the most innovative technology companies worldwide.

All Handheld products are lightweight, ergonomic and have the power and capacity to handle the most demanding mobile field or industrial applications, carry  IP65 or 67 ratings and meet stringent MIL-STD-810F/G military standards for withstanding water, dust, drops, vibration and extreme temperatures including sunlight-readable displays.

Handheld’s lineup of rugged PDAs and mobile computers is specifically developed for use in tough environments in industries such as geomatics, logistics, forestry, public transportation, construction, mining, field service, utilities, maintenance, public safety, military and security.

Take a look at our website for more information about Handheld, our products and contact details to our local offices throughout the UK, Europe, the US and Asia Pacific.

Latest video:

The Finnish Forest Centre uses the Handheld Algiz 7 rugged tablet PC to collect and maintain forest resources data. The data is used to promote sustainable forestry and to develop and maintain the most comprehensive and up-to-date forestry related e-service.

The Algiz 7 rugged tablet PC is small, light and fast, with multiple connectivity options and a wide range of functionality. If you work with detailed maps or other visuals and need a larger display than a handheld, or if you need full Windows functionality, this Algiz tablet's 7-inch screen and Windows 7 platform make it a great solution. And with its IP65-rating it's tough enough to work in the most challenging environments.

Contact information:

Phone: 0808 163 9331
Email: infoUK@fleetmatics.com
Web:  www.fleetmatics.co.uk

Services provided:

• GPS Tracking Dashboard
• Route Replay
• Performance Reports
• Fleet Tracking Alerts
• GeoFencing and landmarks
• Fuel Card Integration
•  Garmin Integration for Dispatch
• Fleet Maintenance Reports
• Fleetmatics Mobile App
• Driver ID

Company bio: 

Fleetmatics is a leading global provider of fleet management solutions for small and medium-sized businesses delivered as software-as-a-service (SaaS).

The company’s solutions offer real-time insight into vehicle activity that reduces operational costs and improves customer service.  Fleetmatics serves more than 20,000 customers, with over 417,000 actively subscribed vehicles worldwide. Its SaaS and mobile application gives businesses anytime access to real-time data about their company.

The company’s world headquarters are in Ireland, with U.S. headquarters in the Boston area.

Additional offices include in Reading, Glasgow, and Dublin.  Fleetmatics is the parent company of SageQuest.

Latest video:

Resources: 

Ebook: How Fleet Management Systems can help you to save fuel

Fleetmatics CTO Peter Mitchell provides five key tips on how field service companies can utilise fleet management systems to reduce fuel costs. This ebook covers the big five fuel wasters poor driving, excessive idling, inefficienct routing and dispatching, unauthorised vehicle use and poor vehicle maintenance and provides key facts and advice on how to ensure your company is running as efficiently as possible. Download the ebook here (instant download - no registration required) 

 

Ebook: How Fleet Management Systems can help improve your business

Fleetmatics CTO Peter Mitchell offers 10 simple steps designed to help companies improve operational efficiency. THis ebook covers: Improving routing and dispatching, increasing productivity and job completion, enhancing customer service, reducing fuel consumption, reducing administration, improving driver safety, assuring asset security, ensuring accurate time keeping, ensuring transparency on accidents and claims and reducing operating expenses. Download the ebook here (instant download - no registration required) 

 

 

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Services Provided:

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• Assisted Scheduling
• Workforce Optimisation
• Route Optimisation
• Audit Trail
• Business Intelligence
• Reporting Tools
• Workflow
• Document Management
• Customisation Toolsets
• Outlook Integration

 

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Company Bio:

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Exel Computer Systems plc. a UK software author, has been developing, implementing and supporting business software solutions since 1985. With hundreds of successful implementations and thousands of users around the world, Exel has a proven track record of working with some of the world’s most well-known organisations.

Exel’s experience and extensive industry knowledge ensure that they are best placed to assist their customers to achieve competitive advantage through the employment of a state-of-the-art business solution. In a constantly changing business environment Exel is a provider that you can trust, and with continual product investment, a company which will be around in the future.

Exel’s Eagle Field Service system leads the way as a complete mobile management solution providing real-time information and resources to field based engineers delivered directly to their mobile or touchscreen device, as well as unprecedented levels of control and visibility to management. Eagle Field Service provides a fully integrated range of modules from a single software author.

Eagle Field Service allows service and maintenance engineers, or any remote worker, real-time access to cases, schedules and mobile data. Information is relayed real-time to the back office management system, ensuring that company wide mobile data and office-based information is unified throughout. This modern real-time mobile solution works on or off-line, across different platforms including smartphones, tablets and laptops.

Triton Showers Service Manager, Graham Neve, has found working with the Exel team has considerably broadened the business calibre of his service team.  “Working with Exel helped the staff at all levels in the business to understand the changes required in their role as a result of the solution, improving the way they communicate with the customer”. He believes Triton Showers are in a much stronger position thanks to their implementation of Eagle Field Service and the support received from Exel.

 

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Latest video:

Resources:

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Case Study: Safestyle UK

With 13 installation and 36 sales branches around the UK, and a 600-employee factory manufacturing over 6,000 doors and windows each week, Bradford-headquartered Safestyle is one of the country’s leading businesses in the replacement door and window market. But by late 2013, the company recognised that it needed to update its aftersales customer service capabilities, which had become spread over three distinct systems, giving rise to inefficiencies and data duplication.

Read the full case study here. (instant access - no registration required) 

 

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Case Study: Dale Power Solutions

Is bespoke or off-the-shelf better? Thanks to Exel's EFACS E/8, the best of both worlds is available. Following a business process review, Dale Power Solutions has found EFACS has improved its management reporting, enabled business process automation and supported strong business growth.

Read the full case study here. (instant access - no registration required)

 

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White Paper: How do large Field Service companies gain competitive advantage?

The ability of technology to seamlessly connect the back office and front line service personnel is now widely acknowledged and can be seen by the growing number of businesses investing in Field Service Management (FSM) systems.

While such systems have been around for a number of years, the widespread adoption of smartphones and tablets/phablets and the browser-based information exchange these offer, have led to a new generation of smarter, more intuitive solutions. However, gaining competitive advantage, especially for businesses having to manage large field service teams, increasingly lies in making the best strategic use of this technology.

Read the full white paper here. (instant access - no registration required)

 

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White Paper: Five Benefits of a Modern FSM Solution

The increasing prevalence, accessibility and reliability of the internet enabled communications infrastructure has provided substantial benefits to those field service companies that have adopted a market leading Field Service Management (FSM) system such as Eagle Field Service, from Exel Computer Systems plc.

With over 29 years’ experience of continually developing and delivering fully integrated business solutions and committed to utilising the latest technology, Exeloffers five of the most achievable benefits obtainable through use of a modern FSM system.

Read the full white paper here. (instant access - no registration required)

 

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Advanced Field Service Contact information:

Phone: 0844 815 5504
Email: fieldservice@advancedcomputersoftware.com
Web: www.advancedfieldservice.com

 

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Services Provided by Advanced Field Service:

 

• Scheduling (assisted & fully-automated)
• Call/job management
• Mobile solutions
• Contract management
• Planned preventative maintenance
• Project/installation management
• Job costing
• Accounts integration
• Stock management
• Web-enabled access
• Reporting
• Document management
• Cloud offerings 

 

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All about Advanced Field Service:

Advanced Field Service is the UK's largest dedicated field service software provider.

Designed to grow with your business, our modular, scalable software supports over 6,500 engineers every day – freeing you to concentrate on delivering exceptional customer service, time again.

Our leading integrated solutions, including Siclops and Service Director, make managing your service business easy – giving you all the tools you’ll ever need to manage your growing business: Call & Scheduling; Contracts; Parts; Mobile; Analytics; and more.

Don’t just take our word for it! Our clients include Bailey Maintenance, Blue Flame Gas, Centrica, Chubb, Costa, Ecowater Systems, Hertel, RSA, Sodexo and Weblight – to name just a few.

 

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News & Features from Advanced Field Service:

Field Service News Podcast: Episode 6 - What exactly does end-to-end field service mean?

In this edition of the Field Service News podcast we welcome back Paul Sparkes, Business Development Director with Advanced Field Service. as we look back across the findings of our research into the varying types of mobility tools being used in field service today...  Click here to hear the podcast

 

 

 

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Resources From Advanced Field Service:

The Service Managers Handbook

This must-read handbook takes a glimpse at the key areas that all service managers need to address to give your field service organisation the power to evolve from 'field service burnout' to 'best-in-breed'! Click here to download

 

 

 

Whitepaper: From cost centre to profit centre

This must-read free guide uncovers how service organisations can gain an accurate understanding of which areas of your business and client base are the most (and least) profitable. Importantly, it uncovers how to build profitable relationships with your clients - all whilst protecting your valuable bottom line. Click here to read more

 

 

CASE STUDY: Watret turns up the heat with Advanced Field Service

Heating company Watret & Co. takes on an additional 3,000 properties with no increase in workload or staff thanks to Service Director. Click here to read more

 

 

 

CASE STUDY: RSA migrates seamlessly to Siclops with a significant ROI

With managing over 2,000 jobs per day, RSA needed an end-to-end service management system that could handle their growing demands. Siclops fitted the bill with a seamless migration and a significant ROI. Click here to read more

 

 

 

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Videos

Video: Watret & Co.

In this video interview Project Manager, Anthony Watret, explains how Advanced has not only improved efficiency and productivity but also allowed them to grow both their clients and suppliers.

 

Video: SCAN COIN case study

Leading automated coin and bank note processors SCAN COIN has ‘leapt generations’ with Siclops’ powerful and adaptable platform, paying dividends and enabling growth.

 

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Contact information: 

Key Contact: Sania Khalid
Phone: +1 416-597-4779
Web: fieldserviceeu.wbresearch.com
Twitter: @WBResearch

 

Go to Field Service Europe for:

Field Service Europe is a forum for senior-level service executives from leading global organisations to share best practices on today’s most pressing issues including adopting a proactive and preventive approach to customer management, streamlining after-sales business to radically improve productivity, and utilising advanced remote diagnostics technology to increase efficiency and customer loyalty.

Our peer-driven conference is packed with in-depth workshops and interactive roundtable discussions as well as unparalleled networking opportunities like the Women-in-Service Luncheon and VIP Think Tank.

 

About Field Service Europe:

Field Service Europe is the only service and support event in Europe that attracts senior-level service and support professionals across industries supporting installed equipment. Field Service Europe will attract 150+ senior-level service and support professionals from multiple manufacturing verticals.

Join the event to tackle the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. The event tackles the latest strategies in core service functions including mobility, workforce management, technical support and knowledge management. Plus, Field Service Europe offers insight into the new areas challenging service and support executives all over the world, including:

• Making Field Service a recognised profit centre and finding new opportunities to increase profit margins
• Enlisting 3rd party providers and distributors for a more efficient Field Service organisation
• Using predictive maintenance and remote diagnostics to decrease costs and drive revenues
• Investing and measuring the ROI in Human Capital and Knowledge Management

 

Latest video from Field Service Europe:

 

 

News and Features relating to Field Service Europe:

Developing an end-to-end field service technology road map: Part One: Understanding both the customers’ and the field engineers’ needs

Ahead of taking part in a live panel discussion on End to End field service management at this years Field Service Europe Conference, Field Service News Editor Kris Oldland, will be writing a series of features around the topic. Click here to read more

 

 

 

 

Contact information for eBECS:

Phone: +44 (0) 8455 441 441
email:  swilson@ebecs.com
web: https://www.ebecs.com/

 

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Services provided:

 

• Contract & Asset Management
• Service call scheduling and optimisation
• Stock & Logistics
• Quotations
• Internal Repair Centre & CRM
• Customer Web portal
• Mobile Data

 

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All about eBECS:

The eBECS philosophy is simple: Technology is about successfully connecting people, process and progress. In Field Service, profitability requires that projects are correctly estimated and completed on time while meeting or exceeding customer expectations.

To succeed today, companies need to adopt strategic and financial, project, and resource management practices. eBECS helps accomplish this with Microsoft Dynamics 365 for Field Service, an integrated solution that allows organizations to share data, work together, and make informed decisions.

Just as importantly, eBECS templated implementation and unique rapid-return methodologies deliver significant time and cost benefits to their customers.

Tailored to specific industry and business needs, eBECS’ award-winning solutions using Microsoft Dynamics 365 focus on delivering improved business performance and productivity. With Microsoft Dynamics 365 for Field Service, their Field Service customers can streamline and integrate processes, improve customer relations and service, maximise sales, minimise waste, optimise the extended supply chain and manage customer demands efficiently.

It’s a big list of desired business outcomes that the customer can happily check off, all within one integrated solution.

Most recent awards:

 

• Microsoft UK Partner of the Year 2016
• Microsoft Dynamics MEA Partner of the Year 2016
• Global IOT Partner of the Year Finalist 2016

 

 

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Latest video from eBECS:

 

See more videos from eBECS at:

 

• 5 Reasons for Site Assessment Technical Surveys
• Project Service and Field Service in Action
• Stop Stressing and Start Profiting

 

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Resources from eBECS:

On Demand Webinars:

eBECS publish a series of on demand webinars. Click the links below to find out more and download direct from the eBECS site.

 

• Strategic Field Service for the Construction Industry
• Microsoft Dynamics 365 for Field Service – Understand customers’ changing expectations
• Microsoft Dynamics 365 for PSA – Deliver projects on time, on budget, while maximising your highly skilled resources

 

 

Latest News and Features from eBECS:

View other field service management software providers