Aquant’s Service Leaders Spring Break Brings Together Service Superstars For A Week Of Virtual Peer-Led Sessions

Mar 17, 2021 • News • Events • Service Leadership • technology • remote working • Aquant • GLOBAL

Who else needs a vacation? We know it’s been a tough year for service leaders and your teams, so Aquant is hosting Service Leaders Spring Break where we are mixing work and play. The fun runs from March 22 - March 25.

What is Service Leaders Spring Break? It’s a virtual field service event for service pros, by services pros. Join sessions that will help spark ideas and polish best practices to ● Create and scale a well-rounded and inclusive workforce ● Provide service teams the best tools for success, regardless of current skill level ● Focus on the best KPIs to improve service outcomes, not just the ones that look good in monthly reports ● Make measurable improvements that slash the skills gap and improve service quality ● Navigate Covid-19 challenges with an eye towards future growth Events include:

Monday, March 22 Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes Featuring

● Mike Rembelski, Vice President, Global Service at Danaher Corporation / Beckman Coulter Diagnostics

● Rodger Smelcer, Vice President and Owner, United Services Technologies, Inc.

● John Carroll, CEO, Service Council

Preventing Service Disasters: How Information Gaps Hurt Your Business

● Edwin Pahk, VP of Product Marketing & Business Development, Aquant

Tuesday, March 23 3 Milestones for Any New AI Deployment

Featuring

● Guy Ben-Ezer, Director Customer Success, Aquant

● Eric Federman, Customer Success Manager, Aquant

● Edwin Pahk, VP of Product Marketing & Business Development, Aquant

Wednesday, March 24 Creating Meaningful Diversity in Service

Featuring

● Roy Dockery, Vice President of Global Care at Swisslog Healthcare

● Robyn Walker, Senior Director, Customer Success and Service Operations at Mevion Medical Systems

● Carolyn Ridderman, Global Vice President, Customer Care at Stryker

Learn more: Take a glance at scheduled sessions and sign up at servicespringbreak.com

Distributing Knowledge Across The Team Is The Missing Link To Creating A High-Performing Workforce

Nov 02, 2020 • Features • Artificial intelligence • White Paper • Digital Transformation • field service management • Aquant

This final excerpt from a recent white paper published by Aquant analyses why distributing knowledge across the team is the missing link to creating a high-performace workforce...

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bridging the gap between where you are now and where you want to be

Now that you know where to look and what to look for in your service data, what's next?

Distributing knowledge across the team is the missing link to creating a high-performing and engaged workforce.

Once you understand:

How your workforce is performing individually

The size of a skills gap across the organization

The next step is to figure out how to bridge the gap between where you are now, and where you want to be. Artificial intelligence can get you there quickly and enable this transformative shift in the workplace.

Here’s how:

○ AI that understands your organization’s unique service language and can quickly analyze hidden data is the first step in turning service records into actionable information.

○ Next, using that data to map out your workforce and identify heroes and challengers gives you the insights that can’t be found by simply monitoring key KPI.

○ Converting your organization’s tribal knowledge (from your service heroes) into usable information and then combining that with your own service data creates a dynamic platform is the final clue to unlock hero status for everyone.

○ That democratized knowledge, which is as easy to access as a Google search, puts the power of your best experts in the hands of the whole team.

Read the full Aquant white paper which provides an analysis of field service KPIs and the state of the workforce skills gap.

www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below. If you are yet to subscribe you can do so for free by hitting the button and you can access the white paper instantly upon completing the registration form!

The Skill Gap, Illustrated

Oct 26, 2020 • Features • White Paper • Digital Transformation • field service management • Aquant

This third excerpt from a recent white paper published by Aquant we see an interesting snapshot of the distance that exists between the highest and lowest performers on an organizational level and the consequences of an imbalance of knowledge within...

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the team snapshot: the distance between heroes and challengers within an organization

First, let’s take a step back. Seasoned service leaders spend a lot of time looking at data dashboards to put the clues together. You may have scanned all the individual KPI stats above and thought to yourself, “Our organization is in pretty good shape. We fall well within the average.”

The problem? Those above KPIs are only telling part of the story.

A better way to think about the success of a service team is to understand how big of a skills gap exists between your best technicians and underperformers. That will help you hone in on underlying service issues.

To determine the skills gap we calculated the percentage difference between heroes and challengers across all organizations. We divided it into:

Top performing organizations
Average performing organizations
Poor performing organizations

It’s more important to understand if there’s knowledge equality within your service teams as opposed to measuring success by KPI alone. If there’s a large gap between heroes and challengers, service will be more costly and less effective.

Why The Skills Gap Matters:

A bigger distance between heroes and challengers leads to:

Heavier workload on your already overburdened experts
Increase in service costs
Decrease in customer satisfaction
Uptick in customer churn
Less capacity for organizational resilience Negative impact on growth

DECREASE THE SKILLS GAP, INCREASE ROI

Advanced detective skills aren’t required to understand the benefits of a knowledgeable workforce.

Here is the cost savings associated with upskilling your workforce a little and a lot. Screenshot 2020-10-25 at 11.29.23

Look out for the final feature in this series coming next week where we discuss the next steps to take now that you where and what to look in your service data.

However, www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below. If you are yet to subscribe you can do so for free by hitting the button and you can access the white paper instantly upon completing the registration form!

What KPI Measurement Does and Doesn’t Tell Us

Oct 19, 2020 • Features • White Paper • Digital Transformation • Aquant

In a new series of excerpts from a recent white paper published by Aquant we uncover how field service organisations and their workforce (really) measure up, and provide an analysis of how to use hidden KPI data to cut service costs and improve...

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WHAT KPI MEASUREMENT DOES AND DOESN'T TELL US

In our first ebook in the Service Leader’s Measurement Series, The Service Leader’s Guide to Workforce KPIs, we examined why workforce measurement is even more critical right now than in the past.

The big shifts across the industry, workforce demographics and customer demands require a skilled-up workforce of high performers. To develop the dream team, organizations need to map out the workforce for a deeper understanding of workforce experts versus challengers and then plot a plan for success.

We also outlined better ways to think about measurement (in an ecosystem versus a vacuum), detailed the KPIs that matter most, and how to most effectively measure them. Now that we know what and how to measure, let’s dive deeper into what industry KPIs look like today, and how that information can be used to address workforce challenges across the entire workforce.

Industry Snapshot: Service KPIs by the Numbers

Here’s the breakdown of how service organizations measure up against other organizations and the industry as a whole.

FTFR - FIRST TIME FIX RATE:

What is It? First time fix rate is one of the most popular metrics for workforce measurement. It’s simply how often someone is able to fix the issue in question on the first try. In this report we are measuring the FTF of field visits, viewed in a 30-day window.

Key Observations:

The good news is that if your FTF rate is around 75% then you fall solidly within the average rate of most service organizations. Previous self-reported data about FTF rates shows 75% is the industry standard. The less great news is that the rate has remained steady for over a decade. In addition, FTF isn’t the best way to measure success.

A failed first visit leads to, on average:

2.6 additional visits
15 days for MTTR

CPS - COST PER SUCCESS:

What is It? Cost per success is the total dollar amount required to successfully close a service ticket. This differs from other similar KPIs, including Cost Per Truck Roll, as the total CPS may include multiple visits, multiple truck rolls, a variety of parts, and other assorted labor costs.

What It's Not: While some organizations measure cost per work order, that metric leaves out many common workarounds, like always assigning seasoned experts to the most complex (and expensive) jobs. And it also fails to take into account when multiple work orders are related to the same core issue.

Key Observation:

Successfully resolving an issue involves 25% more in costs versus looking at work orders individually.

MTTR - MEAN TIME ON RESOLUTION:

What is It? Mean time to resolution refers to the time it takes to resolve a customer issue. This is typically defined as the time between the case creation date and its closure date. Similar to the pain of staying on hold when trying to resolve a personal issue, minimizing MTTR is a key factor in increasing positive customer experiences and reducing service costs.

MTBF - MEAN TIME BETWEEN FAILURES:

What is It? Mean time between failures measures the average time between customer issues. The goal for service organizations is to maximize this metric because a high time between failures represents high service quality and maximum uptime.

Key Observation:

While different equipment has different life cycles, service leaders should understand if there are patterns in equipment or within the workforce. Longer-tenured service heroes know how to take advantage of time in front of an asset to ensure that everything is working properly -- which can significantly extend the time between failures.

MTBV- MEAN TIME BETWEEN VISITS:

What is It? Mean time between visits measures every visit you have for an asset or customer, instead of only tracking time between failures. This approach allows an organization to measure both uptime and service performance.

Key Observation:

Service heroes will skew towards longer time intervals between visits (and that’s a good thing) due to these two factors:

They have a lower repeat visit rate
They know how to best utilize every visit to maximize customer uptime

Look out for the next feature in this series coming next week where we explore three more key technologies required for remote service delivery.

However, www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below. If you are yet to subscribe you can do so for free by hitting the button and you can access the white paper instantly upon completing the registration form!

Why Service Leaders Need To Think About Standard KPIs In New Ways

Oct 12, 2020 • Features • White Paper • Digital Transformation • Aquant

Want to know more? Field Service News Subscribers can access a White Paper on this topic on the link below.

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AQUANT BENCHMARK REPORT

What’s the cost of not fully understanding your service organization’s performance?

With this question in mind, Aquant’s data sleuths analyzed service records from more than 50 leading organizations, looking at the data with an eye towards how to improve service delivery.

Our team crunched the numbers and mapped out how the skill level of the workforce on an individual and organizational level impacts service delivery.

Here’s what we analyzed:

○ A snapshot of the industry overall and how companies measure up against each other
○ The skill level of the workforce on an individual level
○ The skills gap that exists between the highest and lowest performers within each organization

Why Service Leaders Need To Think About Standards KPIs In New Ways:

The industry is currently navigating multiple challenges including:

○ A retirement wave
○ Challenges recruiting experienced workers
○ Changes in customer demands, requiring new skillsets among the workforce
○ Pandemic-driven need to limit time spent on job site

This shift has left service leaders struggling to upskill junior employees and erase the knowledge gap that exists between the highest performing 25% of the workforce, and everyone else.

The insights in this report, gleaned from actual service data, sheds light on the most effective methods to upskill a workforce in a way that leads to rapid ROI while simultaneously increasing employee engagement and confidence.

If organizations can successfully uplevel the team, you’ll benefit from everything from lower customer churn to the ability to execute on more profitable service contract models, including outcome-based and predictive service contracts.

Key Findings:

The Knowledge Gap is Expensive

○ The bottom quarter of the workforce costs organizations 80% more than the top quarter

Misunderstanding KPIs is Costly

○ The cost to completely and accurately resolve a service issue is more than 30% higher than simply measuring Cost Per Work Order. Why the discrepancy? Because there are often multiple work orders involved to successfully fix the root cause of the problem.

Average Cost per Success: $2,085.61
Average Cost per Work Order: $1,553.69
The Opportunity
○ Service organizations whose workforces had a smaller discrepancy between Heroes and Challengers (a low skills gap) demonstrate higher performance overall versus those with a high skills gap
○ Small workforce improvements add up to big ROI. Here’s why:
- Boosting the bottom 25% of the workforce (challengers) up modestly to the level of your average performers (contenders), will result in a nearly 17% savings in service costs
- Additionally, helping boost your contenders up closer to your top performers (service heroes) will increase ROI by another 17%
○ If everyone had the knowledge and skills to perform like the top 25% of the workforce, organizations would save 38% of service costs.

Look out for the next feature in this series coming next week where we explore three more key technologies required for remote service delivery.

However, www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below. If you are yet to subscribe you can do so for free by hitting the button and you can access the white paper instantly upon completing the registration form!

Are We Ready for 3D Printing in Field Service?

Aug 27, 2020 • Features • 3D printing • Artificial intelligence • Video • Aquant • Parts Pricing and Logistics • north america • Field Service News Digital Symposium • 3D Systems Corporation

Having given an excellent presentation in the Field Service News Digital Symposium on the application of Artificial Intelligence in service triage, Mark Hessinger, Vice President, Global Customer Service, 3D Systems Corporation spoke with Kris...

The session was designed to shine a light on the many benefits that 3D Systems Corporation realised from implementing the Aquant AI tool. However, it was also a golden opportunity to explore the potential of 3D printing in the service supply chain - which the two discussed briefly towards the latter part of the conversation.

During his presentation, Hessinger outlined that companies are beginning to move away from seeing 3D printing as a tool for prototyping and moving towards using the technology more in production as well.

Given the recent pandemic where supply chains were put under massive pressure as borders came crashing down, could it be that we'll see a further shift towards 3D printing and use of spare parts within the manufacturing sector and beyond?

"The thing about 3D printing is that it is not just making the same things differently. It enables you to do things a lot differently..."

"Yes, with what has happened throughout 2020, and supply chains being interrupted, we do see businesses especially manufacturing sites rethinking their supply chain, how they can do things and using 3D printing is going to really be something that these companies are looking at.

"We are starting to see that feedback already. There was one of the large UK companies just came out with 30% of their new products have to be produced through additive manufacturing.

"Also, the thing about 3D printing is that it is not just making the same things differently. It enables you to do things a lot differently. That bracket I showed [during the presentation] combined 13 parts. Fuel nozzles can be created much more efficiently because you can create geometries that you could never do in traditional manufacturing. I think we're going to have the impact from both sides. Supply chains need to rethink how they build things, and engineering needs to continue to get creative on how they make things to have better quality."

A Tool for Zero-Touch?

Aug 20, 2020 • Features • Artificial intelligence • Remote Assistance • Video • Zero-touch • Digital Transformation • Aquant • north america • Field Service News Digital Symposium

In a recent presentation for the Field Service News Digital Symposium, Mark Hessinger, Vice President, Global Customer Services, 3D Systems, Corporation, outlined the benefits his organisation had witnessed having implemented an Artificial...

One of the areas that Hessinger referenced during the presentation was the reduction in repeat visits and the increase in first-time fix rates. This, of course, will have a significant impact on the bottom line of the service P&L with the truck roll almost always being the most expensive line on the spreadsheet. As the adage goes, if you have to send an engineer on-site once then you are breaking even, even if you have to send an engineer twice, you're losing money. So this improvement, in and of itself, was a massive plus in the presentation.

However, given the backdrop of 2020 where the world has radically changed as a result of the reaction to Covid-19, the question was raised during the Q&A that followed Hessinger's presentation whether Aquant's AI-powered triage tool could be suitable to help facilitate zero-touch or remote assistance services as well?

Could the Aquant solution help provide a mechanism for service delivery for those customers who require a guided self-help approach to issue resolution?

"I'd say the tool is a building block to enable us to get there," Hessinger answered when the idea was put to him.

"We need it integrated with the other systems and information because it connects them to the knowledge management, to the information. We're currently doing a proof of concept to pull in some AR (augmented reality) technology as well. We believe integrating the AR technology can help guide someone first using the AI tool to go in the right direction and then guide them remotely on how to execute a repair. If you put both of these pieces together, I think the quantity of remote resolutions will go up dramatically," Hessinger added.

"Typically, your field service engineer builds a good relationship with the customer and becomes part of the face of the company right. We still want to have those touch-points, but we need to make sure we're doing them differently..."

This leads us to an interesting question - in a post-pandemic world just how much has the perception of value shifted in terms of remote service vs on-site service delivery?

Often it has felt that there's been a more perceived value to a site visit than remote services. As we mentioned earlier, it is an expensive line on the P&L compared to a remote service. This was one of the reasons that many felt that remote assistance technologies such as Augmented Reality have never quite taken off in the way that we might have imagined. However, that has changed massively in the last five months in the eyes of many customers.

Yet, for the savvy service organisation, the on-site service call is far more than a mere maintenance operation. It is an opportunity to engage with the customer, to showcase the expertise within the organisation, and ultimately to secure ongoing business and even open up new revenue streams.

So the question is, how do field service organisations use remote service within their service portfolio as an active engagement channel as many have mastered with the service call?

As Hessinger explains "Typically, your field service engineer builds a good relationship with the customer and becomes part of the face of the company right. We still want to have those touch-points, but we need to make sure we're doing them differently. If I can see you on video, I've made a better connection than if I sent you a text message.

"We need to leverage how do we continue to build those relationships. If we were with a customer three times a year, and now we can do things better, only one time a year, we need to make sure we still have a high touch with the customer to build that kind of rapport and relationship."

Aquant Announces Intelligent Warranty Audit to Accelerate Service Transformation

Aug 19, 2020 • News • Artificial intelligence • Digital Transformation • technology • Aquant

Warranty claims is a $50 billion industry that organizations have overlooked during the digital transformation process. With little insight into how much money is wasted, two to four percent of a company’s revenues vanish into a black hole of fraud or discrepancies. Today, these expenditures are considered the cost of doing business for product manufacturers, but they don’t have to be.

To reign in unnecessary costs while also bringing data-driven processes to warranty claims (and beyond), Aquant created Intelligent Warranty Audit. The AI-driven product enables organizations to leverage large amounts of warranty data, reducing service costs through faster, more accurate claims processing.

Aquant’s AI-driven platform categorizes and prioritizes disparate data, helping warranty managers quickly process or reject high-risk claims. In addition, Aquant’s technology bridges the data gap that exists between the warranty management process and other departments across the organization. With this new digital thread, organizations can fill in a missing part of the transformation puzzle to bolster positive service outcomes and drive innovation in product engineering, sales, and marketing.

AI-POWERED TECHNOLOGY ANALYZES HIDDEN WARRANTY DATA TO LOWER CLAIM COSTS AND IMPROVE CUSTOMER EXPERIENCE

With Intelligent Warranty Audit, organizations will:

Reduce warranty waste and processing times
Encourage service best practices among their network of providers to deliver exceptional customer experiences
Drive a closed loop of innovation to feed intelligence back into the rest of the organization

“It’s time to liberate warranty departments from the inefficiencies of manual processes and bring them into the 21st century as a key component of digital transformations,” said Assaf Melochna, President and co-founder of Aquant. “Today, leaders accept a wide range of inconsistencies because it hasn’t been cost-effective for claims managers to scale the process. Intelligent Warranty Audit adds ROI by guiding claims managers through the cases that have the biggest impact on the bottom line while providing a clear framework on why a claim falls outside normal parameters.”

Intelligent Warranty Audit infuses teams with accuracy and speed thanks to AI and natural language processing. The technology analyzes data from multiple sources to quickly identify and alert warranty managers to high-risk claims for review by analyzing:

Asset service history
Service provider performance
Customer behavioral trends
Anomalies in cost, service, or other criteria

“Enhanced digital tools such as AI are critical beyond simply improving day-to-day operations for warranty departments. Manufacturers and service organizations should view the warranty management process as another opportunity to deliver value to customers,” notes Aly Pinder, program director Service Innovation and Connected Products IDC. “When warranty management departments are included in larger transformation projects, that data becomes another key change agent in the move to deliver exceptional service in the new experience economy.”

Introducing the Aquant Workforce Performance Index

Aug 19, 2020 • Features • White Paper • Aquant • Managing the Mobile Workforce

Having published a series of features based on excerpts from their latest white paper, Aquant's Edwin Pahk, has outlined the importance of field service companies measuring KPIs, now more than ever before. He has also identified for us the five KPI's he believes are crucial for service leaders to measure. Here in this bonus addition to the mini-series, Pahk concludes with an overview of the Aquant Workforce Performance Index...

Would You Like to Know More? www.fieldservicenews.com subscribers can access the full white paper on the button below. If you are yet to subscribe join 30K of your field service management peers and subscribe now by clicking the button below...

Screenshot 2020-07-13 at 11.43.03

Sponsored by:

Aquant Logo Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, Aquant who may contact you for legitimate business reasons to discuss the content of this white paper.

HELPING YOU CREATE AN ENTIRE TEAM OF SERVICE HEROES

Aquant accesses and analyzes hidden data and creates an accurate snapshot of the health and balance of your entire workforce.

The Workforce Performance Index factors in a wide range of KPIs, providing a holistic view of each team member in relation to peers. It’s easy to see, at a glance, who excels at solving complex problems while also understanding who needs additional support or training. What sets the Workforce Performance Index apart from traditional workforce rankings is that it’s based on an organization’s diverse set of service data including service tickets, technician notes, parts usage information, CRM data, and more.

That hidden data isn’t the only nugget of info that makes this measurement so effective, it’s also about Aquant’s domain expertise.We have decades of collective experience and understand how service organisations really work behind the scenes (we know about the many service shortcuts and all the data that’s supposed to be entered into a database, but never is). This led us to build a system that applies an organisation’s own knowledge and data in real world scenarios, to

Create dynamic service intelligence that delivers robusts findings, recommendations, and best practices that’s personalized to each organization
Apply AI-based continuous learning that learns the behaviors of service heroes and applies that knowledge to empower the entire workforce

HOW THE WORKFORCE PERFORMANCE INDEX LEVELS THE PLAYING FIELD

Before you can solve a problem, you need to understand the root cause -- that’s the critical step required to resolve problems faster and foster performance improvements. Then, provide equal access to information so everyone has the right tools to succeed.

AI, enhanced by the feedback of experts, is key to capturing siloed tribal knowledge and making that knowledge accessible across your workforce. That’s how your hidden data helps empower less tenured employees with the wisdom of your service heroes. By making information easily accessible to everyone, from customer-facing service reps to field engineers, you’ll impart domain expertise on newer employees in a matter of weeks, helping them to understand problem-solving in a way that teaches them how to think like your service heroes.

ONCE YOU HAVE A BASELINE INDEX, WHAT’S NEXT?

Now you can accurately plan how to distribute expert resources in the most effective way while understanding what kind of guidance junior team members need to get up to speed. Benefits include:

Accurate resource planning. Give your service heroes time to breathe by allocating them to the most complex jobs while allowing time for mentoring or training
Provide the challengers in your workforce with the resources or training they need to become more successful
○ Better, more cost-effective service outcomes
Less customer churn. Your customers may even shower your team with praise!
Track progress and make continuous adjustments based on the data and desired outcomes

TAKE THE 7 DAY CHALLENGE AND MEASURE THE SERVICE PERFORMANCE THAT MATTERS

FOR A FREE AI-POWERED WORKFORCE ANALYSIS...

Give Aquant a sample of your service tickets and get results, including a Service Workforce Performance Index, in a week!

Aquant’s AI engine takes your service data and provides you with meaningful insights that demonstrate how AI benefits your workforce and service delivery.

Find out more at www.aquant.io/7-day-challenge/

If you missed out on the earlier features from this series or you would like read the full white paper it is available to subscribers to www.fieldservicenews.com who can access the white paper on the button above alongside the rest of our entire premium content library!

ARCHIVE FOR THE ‘aquant’ CATEGORY

Further Reading:

Want to know more? Field Service News Subscribers can access a White Paper on this topic on the link below.

If you have yet to subscribe click the button below to join 30K of your field service management professional peers and subscribe now to access this content and our entire premium content library now!

bridging the gap between where you are now and where you want to be

Read the full Aquant white paper which provides an analysis of field service KPIs and the state of the workforce skills gap.

www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below. If you are yet to subscribe you can do so for free by hitting the button and you can access the white paper instantly upon completing the registration form!

Further Reading:

Want to know more? Field Service News Subscribers can access a White Paper on this topic on the link below.

If you have yet to subscribe click the button below to join 30K of your field service management professional peers and subscribe now to access this content and our entire premium content library now!

the team snapshot: the distance between heroes and challengers within an organization

Why The Skills Gap Matters:

DECREASE THE SKILLS GAP, INCREASE ROI

Look out for the final feature in this series coming next week where we discuss the next steps to take now that you where and what to look in your service data.

However, www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below. If you are yet to subscribe you can do so for free by hitting the button and you can access the white paper instantly upon completing the registration form!

Further Reading:

Want to know more? Field Service News Subscribers can access a White Paper on this topic on the link below.

If you have yet to subscribe click the button below to join 30K of your field service management professional peers and subscribe now to access this content and our entire premium content library now!

WHAT KPI MEASUREMENT DOES AND DOESN'T TELL US

Industry Snapshot: Service KPIs by the Numbers

FTFR - FIRST TIME FIX RATE:

CPS - COST PER SUCCESS:

MTTR - MEAN TIME ON RESOLUTION:

MTBF - MEAN TIME BETWEEN FAILURES:

MTBV- MEAN TIME BETWEEN VISITS:

Look out for the next feature in this series coming next week where we explore three more key technologies required for remote service delivery.

However, www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below. If you are yet to subscribe you can do so for free by hitting the button and you can access the white paper instantly upon completing the registration form!

Further Reading:

Want to know more? Field Service News Subscribers can access a White Paper on this topic on the link below.

If you have yet to subscribe click the button below to join 30K of your field service management professional peers and subscribe now to access this content and our entire premium content library now!

AQUANT BENCHMARK REPORT

Why Service Leaders Need To Think About Standards KPIs In New Ways:

Key Findings:

Look out for the next feature in this series coming next week where we explore three more key technologies required for remote service delivery.

However, www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below. If you are yet to subscribe you can do so for free by hitting the button and you can access the white paper instantly upon completing the registration form!

Further Reading:

Further Reading:

Further Reading:

AI-POWERED TECHNOLOGY ANALYZES HIDDEN WARRANTY DATA TO LOWER CLAIM COSTS AND IMPROVE CUSTOMER EXPERIENCE

Further Reading:

Would You Like to Know More? www.fieldservicenews.com subscribers can access the full white paper on the button below. If you are yet to subscribe join 30K of your field service management peers and subscribe now by clicking the button below...

HELPING YOU CREATE AN ENTIRE TEAM OF SERVICE HEROES

HOW THE WORKFORCE PERFORMANCE INDEX LEVELS THE PLAYING FIELD

ONCE YOU HAVE A BASELINE INDEX, WHAT’S NEXT?

TAKE THE 7 DAY CHALLENGE AND MEASURE THE SERVICE PERFORMANCE THAT MATTERS

Find out more at www.aquant.io/7-day-challenge/

If you missed out on the earlier features from this series or you would like read the full white paper it is available to subscribers to www.fieldservicenews.com who can access the white paper on the button above alongside the rest of our entire premium content library!

If you have yet to subscribe then join 30K of your field service management peers and subscribe @ www.fieldservicenews.com/subscribe

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