ARCHIVE FOR THE ‘service-management’ CATEGORY

Field Service Industry Leaders: Jonas Granath, Polygon on adopting advanced services

Jun 25, 2018 • videoFeaturesManagementJonas GranathPolyflowPolygonRisk ManagementEnterprise Service Managementfield servicefield service managementIFSIoTService ManagementServitizationServitization and Advanced Services

Kris Oldland, Editor-in-Chief, Field Service News talks to Deputy CEO and COO of Polygon a company with over 3,500 field service engineers, about how his organisation has evolved over the last decade, the shift towards advanced services that has...

A new era for IFS...

Jun 18, 2018 • FeaturesFSMIFS FSM 6Mark BrewermplsystemsWork WaveEQTERPfield service managementIFSIFS APPS 10SAPService ManagementSoftware and AppsStephen Jeff Watts

With a new CEO taking the helm Swedish FSM and ERP providers, IFS enter a new era of their ongoing development. Kris Oldland, Editor-in-Chief was on hand at the IFS World Conference in Atlanta to see the developments first hand and caught up with...

Delivering reductions to inner city congestion

Jun 14, 2018 • FeaturesbyboxClaudine Mosserifield servicefield service managementInner City CongestionService ManagementParts Pricing and Logistics

Inner city congestion has long been a major cause for consternation for field service organisations, but with environmental factors such as air pollution becoming increasingly high on the political agenda of many countries across Europe and beyond,...

Field Service Podcast: Series 2, Episode 3 - Servitization ft. Prof. Tim Baines

Jun 06, 2018 • FeaturesAdvanced Services Groupaston universityFuture of FIeld ServiceOutcome based servicesPodcastfield serviceService ManagementServitizationThe Field Service Podcasttim baines

Kris Oldland, Editor-in-Chief, Field Service News talks to Prof. Tim Baines about the recent Spring Servitization Conference hosted by The Advanced Services Group and how the conversation around servitization is continuing to evolve as academia and...

Getronics maintains top customer satisfaction rankings in Whitelane’s 2018 IT Outsourcing Study

Jun 06, 2018 • ManagementNewsOutsourced ITfield serviceGetronicsService Management

Getronics, the global ICT services group, has maintained market-leading customer satisfaction ratings in the last twelve months, according to the Whitelane 2018 UK IT Outsourcing Study.

Data: The Challenge and the Key to 21st Century Service excellence?

Jun 04, 2018 • FeaturesConnected Field ServiceDataData AnalyticsFuture of FIeld Servicewhite papersWhite Papers & eBookseBECSfield servicefield service managementfield service softwareInternet of ThingsIoTService ManagementManaging the Mobile Workforce

Field Service News, Editor-in-Chief Editor, Kris Oldland's latest white paper, sponsored by eBECS, explores why field service organisations should be ensuring their field service technicians are collecting data from assets whilst on service calls...

Driving Field Service Productivity with a Perfect Storm of Innovative Technology

Jun 01, 2018 • FeaturesCoresystemsFuture of FIeld Servicefuture of field servicemanuel grenacherMobilebig datacloudfield servicefield service managementIoTService Management

Manuel Grenacher, CEO, Coresystems discusses the big three technologies that are driving field service productivity to ever greater heights...

Driving Field Service Productivity with a Perfect Storm of Innovative Technology

Jun 01, 2018 • FeaturesCoresystemsFuture of FIeld Servicefuture of field servicemanuel grenacherMobilebig datacloudfield servicefield service managementIoTService Management

Manuel Grenacher, CEO, Coresystems discusses the big three technologies that are driving field service productivity to ever greater heights...

From Products to Services: How manufacturers evolve into service led businesses

May 31, 2018 • FeaturesManagementHilbrand RustemaNoventum Service Managementfield servicefield service managementService DesignService EvolutionService Management

Two decades ago high tech companies blazed a new trail that saw them move away from the traditional transactional relationships they had with their customers as they embraced service as a route to sustainable and predictable revenue.

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