ARCHIVE FOR THE ‘sap’ CATEGORY

Reaching the next level of field service management with IIoT

Dec 16, 2019 • FeaturesSoftware & AppsSAP

Manuel Grenacher, General Manager SAP Service Cloud at SAP discusses the latest revolution: the Industrial Internet of Things...

Making Field Service Management Smarter With Machine Learning

Nov 08, 2019 • Featuresfuture of field serviceMachine Learningmanuel grenacherSAPSoftware and Apps

Is Machine Learning the future of service? SAP's Manuel Grenacher thinks it could be...

SAP CEO Steps Down to Take-up ServiceNow Role

Nov 07, 2019 • NewsmanagementSAPservicenowappointment

Bill McDermot has left SAP to take-up CEO role at ServiceNow vacated by John Donahoe who joins Nike.

The Transformation of Field Service Management: Artificial Intelligence As a Driving Force

Aug 22, 2019 • FeaturesArtificial intelligencemanuel grenacherSAP

The world of field service delivery is going through significant transformation currently and at the heart of that transformation lies Artificial Intelligence, Manuel Grenacher, GM of SAP Service Cloud writes... Many industries and domains are...

Maintaining Customer Satisfaction with a Remote Field Service Workforce

Jul 30, 2019 • FeaturesCoresystemsFuture of FIeld Servicemanuel grenacherremote servicefield servicefield service techniciansInternet of ThingsIoTSAPService EngineerService ManagementCustomer Satisfaction and Expectations

In today’s society whereas consumer’s we are becoming increasingly used to and expectant of instant results is an obvious challenge for field service organisations but can remote services help bridge the gap? Manuel Grenacher, CEO, Coresystems ...

Crowd Service Takes Field Service to a New Level

Jun 26, 2019 • FeaturesSoftware & Appscrowdsourcingmanuel grenacherSAPSoftware and Apps

Manuel Grenacher, GM of SAP Service Cloud looks at why field service organisations are increasingly recognizing the potential benefits of the crowdsourcing model within a field service context...

Real-Time Service: The Silver Bullet To Master Complexity Of Customer Service

Apr 24, 2019 • Featuresmanuel grenacherDigital TwinsSAPSoftware and Apps

Field Service Management is becoming an increasingly complex beast, particularly in the face of increasing customer demands - the solution lies in real-time writes Manuel Grenacher, GM of SAP Field Service Management...

Digital Twins Help To Avoid Unpredictable Plant Downtimes

Apr 11, 2019 • FeaturesFuture of FIeld Servicemanuel grenacherSAPService DeliveryIndustry 4.0Customer Satisfaction and Expectations

Digital Twins have been discussed in tech circles for a while now, but their potential value in field service is still only just beginning to filter through, Manuel Grenacher, SAP Field Service Management, explains the role they could play in...

2018 Year in Review: IoT, AI and Augmented Reality Drive Field Service Innovation

Dec 12, 2018 • FeaturesArtificial intelligenceAugmented RealityCoresystemsFuture of FIeld Servicemanuel grenacherfield servicefield service managementInternet of ThingsIoTSAPProactive MaintenanceService AutomationService Innovation and Design

Manuel Grenacher, CEO, Coresystems, reflects back on some of the big predictions he made earlier this year and reflects on the progress made in interweaving the Internet of Things, Artificial Intelligence and Augmented Reality into the fabric of...

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