ARCHIVE FOR THE ‘research’ CATEGORY

Why field service companies see high customer satisfaction as critical to winning new business

Aug 24, 2021 • FeaturesresearchDigital Transformation

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

Industry data on the importance of customer satisfaction amongst field service companies

Aug 19, 2021 • FeaturesresearchDigital Transformation

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our...

Research Debrief: What does service excellence look like when it comes to remote service delivery

Mar 15, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel, Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: Is the biggest challenge with remote service a lack of skill-set on the customer side?

Mar 12, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: The challenges and opportunities that come from embracing a world of remote first service delivery

Mar 10, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: Is the technology implementation the easiest piece of moving to remote service delivery?

Mar 08, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: The varying sophistication of tools used for remote service delivery

Mar 05, 2021 • FeaturesresearchDigital TransformationCovid-19

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: The increase of speed remote service delivers

Mar 03, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

Research Debrief: Reduced overheads are a benefit for service providers but is it what customers want

Mar 01, 2021 • FeaturesresearchCovid-19Leadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector...

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