Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector that has arisen since the pandemic.

Here the group discuss the variety of tools that are being used currently and discuss why sophistication for the service provider should lead to effortlessness for the customer.

You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com

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This Field Service News Research project was run in partnership with Salesforce, one of a select group of official Strategic Partners for Field Service News