Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector that has arisen since the pandemic.

Here the group discuss whether the technology implementation is the easiest piece of moving to remote service delivery and look at the core barriers that need to be overcome.

You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com

Want to know more?

FSN Premium or FSN Elite subscribers can access the full video report of this debrief session by clicking the button below.

If you are currently on our free FSN Standard subscription you can upgrade your subscription for as little as £299|€349| $399 a year and gain access to this report, plus over a hundred other premium resources from across the Field Service News Digital Ecosystem and exclusive access to the Field Service News Digital Symposium with new in-depth, long-form interviews being added every week. 

FSN Elite members also gain access to the Field Service News Masterclass Program, Think Tank and Collaboration real-time sessions and FSN Elite discussion boards for just £699|€789|$949 a year. 

This Field Service News Research project was run in partnership with Salesforce, one of a select group of official Strategic Partners for Field Service News