ARCHIVE FOR THE ‘research’ CATEGORY

Research from ServiceMax reveals trends in shift to outcome-based services

Sep 11, 2018 • FeaturesFuture of FIeld ServiceOutcome based servicesresearchResearchfield servicefield service managementGE DigitalService ManagementservicemaxServitizationVanson BourneManaging the Mobile Workforce

Data is one of the key driving forces underpinning the modern day economy, but asset and service data specifically, is absolutely crucial.

Embedded car OEM telematics subscribers to reach 258 million worldwide by 2023

Sep 10, 2018 • Fleet TechnologyNewsconnected vehiclesresearchBerg InsightInternet of ThingsIoTtelematicsAutomated VehiclesConnected Car Services

According to a new research report from the IoT analyst firm Berg Insight, the number of telematics service subscribers using embedded systems will grow at a compound annual growth rate (CAGR) of 31.9 percent from 49.0 million subscribers at the end...

Research Report: Should we still be promoting from within when appointing Service Managers? (Part Two)

Aug 23, 2018 • FeaturesManagementNick FrankRecruitmentresearchResearchWorkammofield servicefield service managementService LeadershipService ManagementService ManagerService People MattersSi2 partnersTrainingTalent DevelopmentWorkforce Managemnet

Across recent weeks here on fieldservicenews.com we've published a series of features analysing an exclusive research project run in partnership with Si2 Partners, WorkAmmo and Service People Matters.

Research Report: Should we still be promoting from within when appointing Service Managers? (Part One)

Aug 16, 2018 • FeaturesManagementNick FrankresearchresourcesWorkammofield service managementService LeadershipService ManagementService People MattersSi2 partnersField Service PodcastService ManagersService RecruitmentWorkforce Managewment

Previously on fieldservicenews.com we published an analysis of an exclusive research project run in partnership with Si2 Partners,WorkAmmo and Service People Matters where we revealed that 57% of field service organisations prefer to promote from...

Technology important for productivity but reliable information sparse, say UK businesses

Jul 25, 2018 • Fleet TechnologyNewsfleet technologyresearchBeverley Wisefield service managementService ManagementTomTom Telematics

A new TomTom (TOM2) Telematics study reveals UK businesses adopt disruptive technology to improve productivity and better manage employees but are discouraged by a lack of reliable information...

The Ageing Workforce Crisis Is Not Only Real But It’s Here - How Are We Going To Resolve It? Part Two

Jul 23, 2018 • FeaturesManagementadvanced field servicesAgeing Workforce CrisisContingent LabourmillenialsoutsourcingresearchResearchWorkammoBaby Boomerfield service managementService LeadershipService ManagementService People MattersTalent Management

The threat of a genuine ageing workforce crisis is being discussed by field service organisations across all industry sectors and in all corners of the globe. Field Service News in partnership with Si2 Partners, Workammo and Service People Matters...

The Ageing Workforce Crisis Is Not Only Real But It’s Here - How Are We Going To Resolve It?

Jul 16, 2018 • FeaturesManagementadvanced field servicesAgeing Workforce CrisisContingent LabourmillenialsoutsourcingresearchResearchWorkammoBaby Boomerfield service managementService LeadershipService People MattersServie ManagementTalent Management

The threat of a genuine ageing workforce crisis is being discussed by field service organisations across all industry sectors and in all corners of the globe. Field Service News in partnership with Si2 Partners, Workammo and Service People Matters...

Research Analysis: The Changing Face of the Field Service Engineer (Excerpt Two)

Mar 16, 2018 • videoFeaturesFuture of FIeld ServiceKieran NotterMilleniallsresearchGE DigitalIoTservicemax

Kris Oldland, Editor-in-Chief, Field Service News and Kieran Notter, Director, Global Customer Transformation, ServiceMax from GE Digital explore the findings of an exclusive independent research conducted by Field Service News and sponsored by...

New Study Finds Brand Loyalty Hinges on Customer Support Experiences

Mar 07, 2018 • ManagementNewsIDClog me inresearchDigitalization

A new study from IDC and LogMeIn has revealed that fast and effective support will be a competitive differentiator for companies looking to win-over digitally transformed customers and employees.

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