Kris Oldland, Editor-in-Chief, Field Service News is joined by Michael Kuebel Michele Federici and Sassi Idan of Salesforce as they analyse the findings of a wide-reaching study into the growing use of remote services in the field service sector that has arisen since the pandemic.
In this excerpt from the first of two debrief sessions based around this study, the group tackle the question of where the true value of service lies for the customer
You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com
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This Field Service News Research project was run in partnership with Salesforce, one of a select group of official Strategic Partners for Field Service News
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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