ARCHIVE FOR THE ‘features’ CATEGORY

Which mechanisms are best for customer feedback?

Sep 07, 2021 • FeaturesresearchDigital TransformationHSOCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our...

The Disconnect between Marketing Leadership and Service Leadership

Sep 03, 2021 • FeaturesMichael BlumbergBlumberg Advisory GroupService LeadershipServitization and Advanced ServicesDigital Symposiumservice marketing

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Michael Blumberg, President and CEO of Blumberg Advisory Group.

The Journey to Achieving Your Desired Outcomes

Sep 02, 2021 • FeaturesDatafield serviceLeadership and StrategySam Klaidman

In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses the service leaders' journey to achieve their desired outcomes.

When is the best time to collect customer feedback?

Sep 02, 2021 • FeaturesresearchDigital TransformationHSOCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our...

Does good customer service create a competitive advantage?

Aug 31, 2021 • FeaturesresearchDigital TransformationHSOCSATCustomer Service

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

Best practices regarding collecting customer feedback data

Aug 26, 2021 • FeaturesresearchDigital Transformation

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

At the same time, the study also explored the digital transformation journey our...

Keeping Your Assets in Shape

Aug 25, 2021 • FeaturesCoen JeukensservicemaxLeadership and StrategyGLOBAL

In this new article for Field Service News, Coen Jeukens, VP of global customer transformation at ServiceMax, explains how to create a custom fitness plan to keep your assets in shape...

Why field service companies see high customer satisfaction as critical to winning new business

Aug 24, 2021 • FeaturesresearchDigital Transformation

FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.

Need to Consolidate Your Tech Stack?

Aug 24, 2021 • FeaturesCoen JeukensservicemaxLeadership and StrategyGLOBAL

In this new article, we look with SimPRO at how field service organisations can consolidate and fully integrate new technologies within their existing technology ecosystem...

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