ARCHIVE FOR THE ‘features’ CATEGORY

Turning the Spotlight on As-A-Service Trend

Jun 16, 2021 • FeaturesAdvanced Services GroupProfessor Tim BainesServitizationThe View from AcademiaServitization and Advanced Services

Professor Tim Baines’ name is synonymous with all things servitization and advanced services. Today, he is talking to Field Service News about Servitization Live, the business event solely dedicated to Servitization and advanced services, taking...

How the Field Service Sector has changed in the last two decades

Jun 15, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking study.

Why Digitalisation Further Emphasises the Importance of Outside-In Thinking

Jun 14, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

Just How Big is Big Data for Field Service Operations

Jun 11, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

The natural transition from tracking customer satisfaction to customer success

Jun 10, 2021 • FeaturesCustomer Satisfaction and Expectations

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking study.

How to Get the Pulse of the Customer Before the NPS Score

Jun 09, 2021 • Featuresservice excellencetechnologyAquantCovid-19Leadership and StrategyGLOBAL

In an age of Uberization, customer service expectations are higher than ever in our post- pandemic world. The answer to meeting those expectations lies within the rich data sets we have on each customer. However, the flow of information often...

The Need For More Robust Definitions Around Servitization

Jun 09, 2021 • FeaturesDigital TransformationThe View from AcademiaServitization and Advanced ServicesEMEAUniversity of LiverpoolChris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

How Best-in-Class companies have adapted to a remote-service workflow

Jun 08, 2021 • FeaturesLeadership and Strategy

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Hilbrand Rustema, Managing Director and Founder of Noventum to discuss the findings of Noventum's Remote Service Delivery Benchmarking study.

The incredible truth of what is possible that we would never dared to have believed pre-pandemic

Jun 07, 2021 • FeaturesAugmented RealityDigital TransformationHelp LightningCovid-19

Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.

Leave a Reply

Latest from Twitter

From The Archives