ARCHIVE FOR THE ‘features’ CATEGORY

Gestures of Appreciation Can Have As Positive Effect As Financial Remuneration in Employee Engagement

Aug 02, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News...

Benefits of Gamification in Workforce Management

Jul 30, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News...

Assessing the Right Software and Hardware for Remote Service Delivery

Jul 29, 2021 • FeaturesAly PinderDigital TransformationHardwareSoftwareDigital SymposiumRemote Services

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service industry,...

AI Offers a Better Way

Jul 29, 2021 • FeaturesDigital TransformationService LeadershipAquantcustomer experience

In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that Artificial Intelligence opens to make accurate decisions based on concrete data.

Do Latest Industry Figures Provide Insights into a Positive Growth Mindset Amongst Service-Centric Companies?

Jul 28, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News...

Technology Adoption Is Key for the Effectiveness of Service Delivery

Jul 27, 2021 • FeaturesAly PinderCovid-19Servitization and Advanced ServicesGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service industry,...

Learnings From Beyond the Field Service Sector

Jul 26, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research...

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

Jul 23, 2021 • FeaturesAly PinderCovid-19Servitization and Advanced ServicesGLOBAL

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service industry,...

The Key Metrics Used to Track and Measure Success in Workforce Management

Jul 22, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research...

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