ARCHIVE FOR THE ‘features’ CATEGORY

Martin Summerhayes takes us back to the future as he looks at field service past, present and future...

Kris Oldland, Editor-in-Chief, Field Service News hosts with Gopinathan Krishnaswami, Senior General Manager, Global Head, Infrastructure Alliances at Tata Consultancy Services as his guest as the two dive into the importance of data in field service including how much data is too much data and the importance of Machine Learning in getting actual insight out of the deluge of data you may be drowning in. 

Let's make one thing clear: we won't tell you that data is the new oil because you probably heard enough about it. Surely, data is a valuable source for businesses, but manufacturing industries realize that data alone will not magically solve every issue they might be having. Huge Mizal at Copperberg finds out more…

Ours is an industry that has always had collaboration at its heart, but today we need to be thinkjing more and more about how humans can be collaborating with Artificial Intelligence and one another. Titos Anastassacos, Managing Partner at Si2 Partners, explains more...

With experiments you can test all critical assumptions and success factors of your service innovations, get better data and take better decisions before scaling up investment and implementation. As a result, you will only pursue the viable and valuable ideas, will not waist resources on unsuccessful ideas nor jeopardies today’s business, brand and confidence of any stakeholders or colleagues. Jan Van Veen discusses...

In the first part of this exclusivefieldservicenews.com  research report we explored how many KPIs field service companies are tracking and how often we should be reviewing these metrics. Now in the concluding part of this report we explore how companies are adapting their KPIs in the face of a series of mega-trends that are  reshaping our very sector... 

In keeping with the 2019 modus operandi of ‘Uberize everything,’ tapping into the gig economy to overcome last-mile service  delivery challenges could be a smart move argues Kris Oldland...

A few years back Amazon CEO Jeff Bezos declared on US National TV that he would be investing in Prime Air a delivery network that would utilise drones to deliver packages to their customers. At the time many cynically argued that it was a fanciful notion designed to gain Amazon 16 minutes of prime-time coverage and nothing more. But is the idea really so far-fetched? Could delivery drones prove to be an answer to traffic congestion when delivering spare parts in urban areas?

Mark Glover takes a look to see what’s on the horizon.

Click’s Scheduling Optimization Module was Just a Teaser! Now, Salesforce has Gone All In, and Click’s Found a Home. Bill Pollock, gives an analyst’s take on the acquisition...