Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service industry, technology and innovation and he always thinks forward and spots the upcoming trends in the industry.

During the conversation, the two discuss a wide range of topics related to the evolution of service, the rapid changes and challenges that occurred during the last year and what organisation should do to adapt and prepare for the future.

In this final excerpt from that full interview, Aly and Kris discuss the need of distinguishing between hardware and software for remote service delivery.

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Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about the impact of COVID-19 in the Field Service industry @ www.fieldservicenews.com/covid-19
• Read exclusive articles by Aly Pinder on Field Service News @ www.fieldservicenews.com/aly+pinder
• Follow Aly Pinder on Twitter @ twitter.com/Pinderjr
• Connect with Aly Pinder on LinkedIn @ linkedin.com/in/aly-pinder-jr