Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Cooling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss how Panasonic implemented a remote service solution during the pandemic.

The discussion looks at the drivers for implementation, the approach Panasonic took to rolling the solution out, a demonstration of the solution, and a broader discussion around the benefits of remote service within the field service sector.

In this final excerpt from the session, the conversation focuses on how much the pandemic has changed both the way we view remote service delivery and increased the appetite for such tools from both service providers and their customers alike.

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Want to know more? FSN Premium Subscribers and FSN Elite Members can watch this full interview and hours more of in-depth long-form interviews with a series of field service leaders in the Field Service News Digital Symposium. Watch the interview with Lowe and Nicastro on the button below.

If you are currently on our free forever FSN Standard subscription tier or have yet to join 30,000 of our field service peers as a FSN subscriber you can find out more again on the button below. 

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Further Reading:

• Read more about the Digital Transformation in the field service sector @ https://www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ https://www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about IFS Remote Assist @ https://www.ifs.com/us/solutions/service-management/remote-assistance/
• Follow IFS on Twitter @ https://twitter.com/IFS
• Follow Panasonic Heating and Cooling @ https://www.aircon.panasonic.eu/GB_en/?utm_source=Field%20Service%20News&utm_medium=Symposium
• Read more about Pansonic's use of IFS Remote Assist @ https://www.ifs.com/uk/news-and-events/newsroom/2020/07/20/panasonic-ensures-customer-experience-consistency-with-ifs-remote-assistance/
• Connect with Karl Lowe on LinkedIn @ https://www.linkedin.com/in/karl-lowe-67267548
• Connect with Sarah Nicastro on LinkedIn @ https://www.linkedin.com/in/sarahhowland/

 

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Cooling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss how Panasonic implemented a remote service solution during the pandemic.

The discussion looks at the drivers for implementation, the approach Panasonic took to rolling the solution out, a demonstration of the solution, and a broader discussion around the benefits of remote service within the field service sector.

In this excerpt from the three discuss the various possible use cases for remote service within the field service sector.

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Want to know more? FSN Premium Subscribers and FSN Elite Members can watch this full interview and hours more of in-depth long-form interviews with a series of field service leaders in the Field Service News Digital Symposium. Watch the interview with Lowe and Nicastro on the button below.

If you are currently on our free forever FSN Standard subscription tier or have yet to join 30,000 of our field service peers as a FSN subscriber you can find out more again on the button below. 

---

Further Reading:

• Read more about the Digital Transformation in the field service sector @ https://www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ https://www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about IFS Remote Assist @ https://www.ifs.com/us/solutions/service-management/remote-assistance/
• Follow IFS on Twitter @ https://twitter.com/IFS
• Follow Panasonic Heating and Cooling @ https://www.aircon.panasonic.eu/GB_en/?utm_source=Field%20Service%20News&utm_medium=Symposium
• Read more about Pansonic's use of IFS Remote Assist @ https://www.ifs.com/uk/news-and-events/newsroom/2020/07/20/panasonic-ensures-customer-experience-consistency-with-ifs-remote-assistance/
• Connect with Karl Lowe on LinkedIn @ https://www.linkedin.com/in/karl-lowe-67267548
• Connect with Sarah Nicastro on LinkedIn @ https://www.linkedin.com/in/sarahhowland/

 

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Cooling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss how Panasonic implemented a remote service solution during the pandemic.

The discussion looks at the drivers for implementation, the approach Panasonic took to rolling the solution out, a demonstration of the solution, and a broader discussion around the benefits of remote service within the field service sector.

In this excerpt from that session, we see a live demonstration of IFS Remote Assist which Panasonic Heating and Cooling have implemented

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Want to know more? FSN Premium Subscribers and FSN Elite Members can watch this full interview and hours more of in-depth long-form interviews with a series of field service leaders in the Field Service News Digital Symposium. Watch the interview with Lowe and Nicastro on the button below.

If you are currently on our free forever FSN Standard subscription tier or have yet to join 30,000 of our field service peers as a FSN subscriber you can find out more again on the button below. 

---

Further Reading:

• Read more about the Digital Transformation in the field service sector @ https://www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ https://www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about IFS Remote Assist @ https://www.ifs.com/us/solutions/service-management/remote-assistance/
• Follow IFS on Twitter @ https://twitter.com/IFS
• Follow Panasonic Heating and Cooling @ https://www.aircon.panasonic.eu/GB_en/?utm_source=Field%20Service%20News&utm_medium=Symposium
• Read more about Pansonic's use of IFS Remote Assist @ https://www.ifs.com/uk/news-and-events/newsroom/2020/07/20/panasonic-ensures-customer-experience-consistency-with-ifs-remote-assistance/
• Connect with Karl Lowe on LinkedIn @ https://www.linkedin.com/in/karl-lowe-67267548
• Connect with Sarah Nicastro on LinkedIn @ https://www.linkedin.com/in/sarahhowland/

 

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Cooling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss how Panasonic implemented a remote service solution during the pandemic.

The discussion looks at the drivers for implementation, the approach Panasonic took to rolling the solution out, a demonstration of the solution, and a broader discussion around the benefits of remote service within the field service sector.

In this excerpt from that conversation, Lowe outlines his experience in deploying such a solution under the most challenging conditions of the pandemic and how that has in turn driven greater regional collaboration

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Want to know more? FSN Premium Subscribers and FSN Elite Members can watch this full interview and hours more of in-depth long-form interviews with a series of field service leaders in the Field Service News Digital Symposium. Watch the interview with Lowe and Nicastro on the button below.

If you are currently on our free forever FSN Standard subscription tier or have yet to join 30,000 of our field service peers as a FSN subscriber you can find out more again on the button below. 

---

Further Reading:

• Read more about the Digital Transformation in the field service sector @ https://www.fieldservicenews.com/blog/tag/digital-transformation
• Read more about Service Innovation and Design @ https://www.fieldservicenews.com/blog/tag/service-innovation-and-design
• Read more about IFS Remote Assist @ https://www.ifs.com/us/solutions/service-management/remote-assistance/
• Follow IFS on Twitter @ https://twitter.com/IFS
• Follow Panasonic Heating and Cooling @ https://www.aircon.panasonic.eu/GB_en/?utm_source=Field%20Service%20News&utm_medium=Symposium
• Read more about Pansonic's use of IFS Remote Assist @ https://www.ifs.com/uk/news-and-events/newsroom/2020/07/20/panasonic-ensures-customer-experience-consistency-with-ifs-remote-assistance/
• Connect with Karl Lowe on LinkedIn @ https://www.linkedin.com/in/karl-lowe-67267548
• Connect with Sarah Nicastro on LinkedIn @ https://www.linkedin.com/in/sarahhowland/

 

IFS, the global enterprise applications company, announces that Panasonic Appliances Air-Conditioning Europe, a leading provider of heating and cooling solutions, has chosen IFS Remote Assistance™, to enable installers, field technicians, engineers and customers to share real-life situational context with remote product experts so that hands-on service and repair instructions can be visually demonstrated and acted upon.

With a company-wide, strategic shift toward a servitized, subscription-based business model, the Panasonic Appliances Air-Conditioning Europe business, comprised of sales, support and technical service staff across Europe, needed a central software solution to ensure a consistently excellent service experience for its clients.

A MERGED-REALITY SOLUTION FROM IFS TO PROVIDE REMOTE PRODUCT SUPPORT

With IFS Remote Assistance, Panasonic Heating & Cooling Solutions is able to remotely diagnose issues, ensure real-time knowledge sharing, and significantly speed up repair rates, which was typically seven days. By reducing or even eliminating the need to make site visits, the company is also able to lower travel costs and environmental impact. 

“Our investment in the IFS solution is part of a larger strategy to transform our business mindset from product-centric to service-centric and to develop the maturity of our service organization,” Head of European Service at Panasonic Appliances Air-Conditioning Europe Karl Lowe said. “With IFS Remote Assistance, we are leveraging state-of-the-art technology to unleash the full potential of our highly skilled workforce, regardless of where they are based. Not only are we able to navigate constraints, we are actually able to improve repair rates and access real-time performance data to help us gauge and improve our service.”

Alain Laing, Managing Director, IFS UK and Ireland, added, “Across the globe, we are seeing visionary manufacturers invest in technology to enable a servitized business model. We are thrilled to be part of Panasonic’s transformation journey and look forward to doing our part to provide the tools they need so they can ensure the safety of its workforce and a great customer experience.”

 

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Further Reading:

• Learn more about IFS Remote Assistance  @ www.ifs.com/remote-assistance
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about IFS on Field Service News @ https://www.fieldservicenews.com/ifs
• Learn more about IFS @ www.ifs.com
• Read more about Panasonic @ www.panasonic.com

 

Helps reduce development time of custom apps from months to weeks or days and effectively manages digital transformation projects...
Panasonic has announced TOUGHBOOK Omnia, powered by MCL, a complete end-to-end mobile enterprise software solution for Panasonic TOUGHBOOK customers. The professional service helps businesses reduce time to market for custom line-of-business software applications and helps to effectively deliver digital transformation projects. It offers consultation, hardware, software, integration and support to deliver immediate visible productivity improvements across the mobile workforce.
“Managing software applications across multiple platforms and operating systems can be complex,” explains Jon Tucker, General Manager Solutions and Engineering for Panasonic TOUGHBOOK Europe. “Traditionally organisations manage a diverse range of mobile IT devices, form factors and operating systems, operating a very siloed approach. Ensuring everything is integrated and kept up to date across all hardware and software platforms can be costly and time-consuming.”
“TOUGHBOOK Omnia is a cost-effective, end-to-end software solution approach from Panasonic, that can future-proof and greatly speed-up custom application development and maintenance cycles for mobile business operations.”

Panasonic study shows handheld devices with bar code readers on average fail more than 2.5 times a year and take 2.6 days to repair or replace.

France and Spain first to receive fully integrated cloud communication platform.

Release of COMPASS 2.0 comes after firm's own research reveals users' security concerns when integrating operating system.

Following their own research into Android tablet and handheld adoption for business use, which highlighted worries round security, Panasonic has released a suite of enterprise management tools that, the firms says, are business ready for applications, management and security.

COMPASS 2.0 is made up of five elements that operate on Panasonic's range of Android rugged devices including COMPASS Custom which can offer different level of Android customisation and COMPASS Security, allowing updates to take place locally or remotely via MDM, FOTA or Advanced FOTA.

Rob Blowers, is General Manager of Engineering and Project Management at Panasonic Product Solutions Europe. Citing the study, he explains the firm's thinking behind the new software. "Our latest research shows Android tablet and handheld adoption for business use continues to grow although direct feedback from some of our customers suggests there is still a concern specifically around security.

"However, with 60% of device buyers saying Android is still being integrated into their organisations, the number of devices is expected to continue to rise over the next three years."