ARCHIVE FOR THE ‘artificial-intelligence’ CATEGORY

Proact Named One of the Best Managed Services IT Organisations in the Netherlands

Jul 15, 2021 • NewsArtificial intelligenceDigital TransformationIoTEMEA

Proact placed fourth among managed services providers within the leading “GIARTE IT Xperience Monitor 2021 (ITX)” assessment, in which the IT outsourcing experiences of customer organisations are measured annually. Amongst mid-sized companies,...

Service Insights, Aquant’s New AI Tool, is the Missing Link in Exceptional Customer Experiences

Jul 13, 2021 • FeaturesArtificial intelligenceDigital TransformationtechnologyAquantGLOBAL

The platform converts messy service data into detailed insights for service executives, providing visibility into customers at risk of churn and workforce training opportunities.

Aquant Launches New AI Tool, Service Insights

Jun 24, 2021 • NewsArtificial intelligenceDigital TransformationtechnologyAquantGLOBAL

Aquant, the leading service intelligence platform announced Service Insights. The tool, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences. This empowers service leaders with the...

Proact partners with LogicMonitor to Expand Its Monitoring Capabilities

May 21, 2021 • NewsArtificial intelligenceDigital TransformationIoTEMEA

Data management specialist Proact has signed a new partner agreement with LogicMonitor to enable Proact and its customers to better collect and consolidate critical performance and operational data on their IT infrastructure and cloud services.

Realize the Full Benefits of Digital Transformation

May 18, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In this final article of a series of excerpts from a recent e-book published by IFS, we discuss how to achieve the full benefits of digital transformation with less risk, lower cost and in a fraction of the time.

Artificial Intelligence to Optimize Resources

May 11, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In this third article of a series of excerpts from a recent e-book published by IFS, we look at how to use artificial intelligence to optimize resources and make predictive scheduling a reality.

Break/Fix is Dead. You Must Predict and Prevent.

May 04, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In the second article of a series of excerpts from a recent e-book published by IFS, we discuss how IoT and machine learning make predictive maintenance a reality.

Service is the New Product

Apr 27, 2021 • FeaturesArtificial intelligenceWhite PaperDigital TransformationIFSCovid-19

In the first article of a series of excerpts from a recent e-book published by IFS, we look at ground-breaking service capabilities that enable you to maximize customer outcomes.

Distributing Knowledge Across The Team Is The Missing Link To Creating A High-Performing Workforce

Nov 02, 2020 • FeaturesArtificial intelligenceWhite PaperDigital Transformationfield service managementAquant

This final excerpt from a recent white paper published by Aquant analyses why distributing knowledge across the team is the missing link to creating a high-performace workforce...

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