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Field Service News

Field Service News is the world's leading publication for dedicated to the field service read by over field service professionals across the globe. If you are a field service practitioner you may qualify for a complimentary industry subscription - visit fieldservicenews.com/subscribe now!

Latest Update To IFS Cloud Adds New Functionality And Simplifies Composable Application Deployment

Oct 21, 2021 • NewsArtificial intelligenceAugmented RealityDigital TransformationIFSTechnologyGLOBAL

IFS, the global cloud enterprise applications company, today announced the latest update to IFS Cloud™, which is now generally available. IFS’s twice annual release cycle allows customers to constantly evolve their solution without the need for big...

Bouncing Back:Demand Surged as UK Lockdown Eased

Oct 21, 2021 • FeaturesBigChangeCovid-19Leadership and StrategyEMEA

In this second feature of a series of excerpts from a recent white paper published by BigChange, we have a look at what happened in the field service sector after Covid measures began easing in the UK.

Security is Solely the IT Department’s Responsibility, Say 45 Percent of Workforce – KnowBe4 Research

Oct 20, 2021 • NewsIT ManagementSecurityGLOBALknowbe4

The issue of building cybersecurity awareness is still a concern for many organisations as found in KnowBe4’s State of Privacy and Security Report, which found that a lack of IT security training is directly correlated with the risk of cyberattacks...

Managing Service Profitability in the Age of Digital Transformation

Oct 19, 2021 • FeaturesJoe KennyCoen JeukensDigital TransformationservicemaxGLOBALservice profitability

We know that the service department is probably the single largest contributor to the margin of your organization. But when I would ask you: when do you know you are doing a great job? What is your reference, your yard stick? We know the call for...

Tavant Transforms Service Lifecycle Management with Enhanced Connected Service Experience

Oct 19, 2021 • NewsArtificial intelligenceService Lifecycle ManagementSustainabilityService Innovation and DesignGLOBALTAVANT

Tavant, the global leader in Service Lifecycle Management (SLM), announced the expansion of its solution suite to enhance service delivery experience, drive sustainability, and capture aftermarket lifetime value.

Three Ways to Increase Profits for Your Field Service Business Post-COVID

Oct 18, 2021 • FeaturesBigChangefield serviceCovid-19Leadership and StrategyEMEA

BigChange shares with Field Service News how field service organisations can increase their profits in the post-pandemic world.

Durabook and Logic Instrument to Showcase at Milipol Paris 2021

Oct 18, 2021 • HardwareNewslogic instrumentsRugged laptopsrugged mobile devicesdurabookEMEA

Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, will partner with Logic Instrument - Distributor for France - at Milipol, taking place from 19th to 22nd October in Paris

Plexal To Work With Startups And Industry To Diversify The UK Telecoms Sector

Oct 15, 2021 • NewsSMEsUK GovernmentTelecommunicationsLeadership and StrategyEMEAPLEXAL

Plexal, the innovation company established by Delancey, is working with the UK government’s Department for Digital, Culture, Media & Sport (DCMS) to support the diversification of the UK’s telecoms market and stimulate the creation of products and...

Here’s What Your Average KPI Numbers Aren’t Telling You

Oct 15, 2021 • FeaturesKPIsDigital TransformationAquantGLOBAL

Relying solely on average service KPIs may be risky for service organizations, since they do not really capture the overall customer experience. In this new article from Aquant, leading Service Intelligence Platform, we discuss why it pays to...

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