Kris Oldland, Editor-in-Chief, Field Service News talks to Mark Brewer, Global Industry Director for Service Management at IFS about the shifting changes within the field service management sector...
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Sep 06, 2017 • video • Future of FIeld Service • Mark Brewer • Video • IFS
Kris Oldland, Editor-in-Chief, Field Service News talks to Mark Brewer, Global Industry Director for Service Management at IFS about the shifting changes within the field service management sector...
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Aug 17, 2017 • video • Augmented Reality • Future of FIeld Service • Video • XM reality • Field Service USA
Kris Oldland talks to the team at XMReality whilst at Field Service USA and they give him a demonstration of how their Augmented Reality solution can help field service companies
Kris Oldland talks to the team at XMReality whilst at Field Service USA and they give him a demonstration of how their Augmented Reality solution can help field service companies
Want to know more about Augmented Reality and Field Service - check out our Big Discussion on the AR and Field Service here
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Jul 21, 2017 • video • mplsystems • Video • Field Service Management Expo • Genetic Algorithms • scheduling • Software and Apps • software and apps
Kris Oldland, Editor-in-Chief, Field Service News reports live from the Field Service Management Expo where he spoke to Susannah Richardson and Neil Jones of mplsystems about the launch of AESOP a genetic algorithm based scheduling engine...
Kris Oldland, Editor-in-Chief, Field Service News reports live from the Field Service Management Expo where he spoke to Susannah Richardson and Neil Jones of mplsystems about the launch of AESOP a genetic algorithm based scheduling engine...
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Jul 17, 2017 • video • Future of FIeld Service • future of field service • Location based tools • Video • David Troll • Glympse
Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to David Troll, Senior Vice President Global Sales and Customer Operations with Glympse about their location based technology, including where it adds new value above and beyond...
Kris Oldland, Editor-in-Chief, Field Service News speaks exclusively to David Troll, Senior Vice President Global Sales and Customer Operations with Glympse about their location based technology, including where it adds new value above and beyond standard GPS and tracking options and why his customers are seeing as many customer satisfaction benefits as they are operational benefits...
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Nov 30, 2016 • Features • Future of FIeld Service • future of field service • Video
Prankul Middha, Head of Utilities & Strategic Partnerships at VideoYourNotes explains how they are accelerating productivity, improving compliance and boosting customer satisfaction for Global clients through utilising smart, storyboarded video...
Prankul Middha, Head of Utilities & Strategic Partnerships at VideoYourNotes explains how they are accelerating productivity, improving compliance and boosting customer satisfaction for Global clients through utilising smart, storyboarded video notes...
For thousands of years the written word has been used to communicate the full range of human emotions: love; hate; longing; disappointment. This skill sets us apart from other life forms.
However, writing clear, unambiguous text requires time and experience. Time is something that is in short supply in our hectic working lives. It can be a real challenge for field services representatives when time pressured due to multiple jobs. This pressure to be productive can actually undermine efficiency through incomplete communications. Clear precise communication is difficult, under pressure it’s very difficult.
Field services suppliers are increasingly looking to digital tools to help solve this problem leading to the adoption of Customer Relationship Management (CRM) and Field Service Management (FSM) systems.
These systems are designed to create a unified place for customer data allowing the engineer or inspector to capture information as text or pictures into the customer record so that the correct resources and parts can be allocated to resolve the problem.
We speak at 150 words per minute (wpm) but type on a laptop at 40 wpm and into a mobile device at a mere 20 wpm. That’s 7.5x less productive than speaking. Still images can also be problematic in handling a complex problem.
Even Winston Churchill once apologised for writing a long letter because he didn’t have time to write a short one! This can lead to higher failure rates and customer dissatisfaction – a situation that will be challenged further as more and more hand-held devices are introduced for text data capture.
We speak at 150 words per minute (wpm) but type on a laptop at 40 wpm and into a mobile device at a mere 20 wpm. That’s 7.5x less productive than speaking. Still images can also be problematic in handling a complex problem.
These very real challenges have led to CRM or FSM systems not delivering all the productivity gains they should be able to due to the poor quality of data in the system.
This is an issue we first helped overcome in sales organisations who faced similar data quality and compliance challenges for their mobile field sales teams.
Our SmartVideoNotes, which are short, structured and secure 30-60second videos are now being used in over 35 countries globally and in 8 languages. Leading companies like P&G, Cognizant, Unilever, Vodafone, etc. have discovered the power of smart, structured video to help them to make better and faster decisions.
Our solution could be deployed in an even more transformative manner to the challenges faced by field services providers. SmartVideoNotes capture the problem quickly (30-60seconds), show the real situation and can be shared with the right people or appropriate systems instantly.
Smart tagging of the data captured through speech to text recognition allows for valuable reports to be simply and quickly generated.
All this is done with the highest levels of security on systems that meet banking level security audits. Indeed SmartVideoNotes have just been awarded Cyber Essentials Certification.
Alan Harrison, Non Exec Director and previously Group CIO of a major Water Utility summarised it beautifully to me:
Video is the single most powerful communication media, 5x as effective as any other media. Your organisation could now be harnessing this power to reduce failure rates, increase productivity and efficiency.
Video is the single most powerful communication media, 5x as effective as any other media. Your organisation could now be harnessing this power to reduce failure rates, increase productivity and efficiency.
In a recent study of video by a major field services organisation, 87.5% of users used SmartVideoNotes and this resulted in a 50% time saving compared to completing their normal processes. Further, there was significant customer interest in our video solution and field services engineers reported greater customer confidence and improved perceptions of service.
Video into your workflow or CRM has the power to transform your field services teams today, not just in compliance, productivity and customer experience but imagine its power in Health & Safety.
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Feb 19, 2016 • video • Metso • Video • Servitization
The trend of servitization, i.e. businesses moving away from transactional approach to business to an outcome based model is gain traction. Kris Oldland, Editor-in-Chief of Field Service News talks to John Cullen whose organisation Metso has...
The trend of servitization, i.e. businesses moving away from transactional approach to business to an outcome based model is gain traction. Kris Oldland, Editor-in-Chief of Field Service News talks to John Cullen whose organisation Metso has recently made the shift about why they had done so and the challenges they had faced in changing the whole ethos of the company from top to bottom.
To find out more about servitization register to attend this years Aston Spring Servitization Conference here
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Sep 04, 2015 • video • Fleet Technology • live at sme • Video • SME • telogis
The great and the good of the service management industry came together at this years Service Management Expo held in London's Exel and Field Service News was at the hear of the action hosting the FIeld Service Solutions Zone.
The great and the good of the service management industry came together at this years Service Management Expo held in London's Exel and Field Service News was at the hear of the action hosting the FIeld Service Solutions Zone.
Here we speak to Dan Lancaster of Telogis about the importance of telematics in field service...
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Sep 02, 2015 • video • aston business school • Future of FIeld Service • Video • Events • Field Service Events • Servitization • tim baines
The growing industrial trend of servitization amongst manufacturers is gaining traction and as it does so ever more importance is placed upon delivering efficient and effective field service.
The growing industrial trend of servitization amongst manufacturers is gaining traction and as it does so ever more importance is placed upon delivering efficient and effective field service.
The Aston Spring Servitization Conference brought together industry and academia to discuss the latest developments within the field and Field Service News was there to find out more...
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Nov 21, 2014 • video • Video • software and apps • Trimble
The third and final advert for Trimble Field Service Management's latest mobile workforce platform 'Work Management' builds on the same cutesy animation but this time the lead characters are some mischievous robots responsible for managing the data...
The third and final advert for Trimble Field Service Management's latest mobile workforce platform 'Work Management' builds on the same cutesy animation but this time the lead characters are some mischievous robots responsible for managing the data being earnestly sent in from the field. lets just say that their not exactly sharing the data in the right manner... Great end to a great series and brilliant to see some humour in the industry...
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