The second advert for Trimble Field Service Management's latest mobile workforce platform 'Work Management' contains the same quirky humour as the first edition but this time focusses on the plight of the poor field technician who is sent to the...
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Nov 14, 2014 • video • Video • Software and Apps • software and apps • Trimble
The second advert for Trimble Field Service Management's latest mobile workforce platform 'Work Management' contains the same quirky humour as the first edition but this time focusses on the plight of the poor field technician who is sent to the wrong job with the wrong tools, or on his own when he clearly needs a second pair of hands. It is a genuine problem all to common in the industry and a clear barrier to improving first time fix rates. However, I must admit I laughed out loud the first time I watched this video. Just wait for the little fella to run try and fill the whole at the end...
Oct 10, 2014 • video • Management • management • Nick Frank • resources • Video • Rolls Royce
Part Five of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Part Five of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Here Dave speaks about the challenges of sharing data between supplier and customer, however if these challenges can be overcome the relationships can become much more holistic and the service can become as close to seamless as is possible...
Missed part one of this excellent series? Find it here
Missed part two of this excellent series? Find it here
Missed part three of this excellent series? Find it here
Missed part four of this excellent series? Find it here
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Oct 02, 2014 • video • Management • management • Nick Frank • resources • Video • Rolls Royce
Part Four of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Part Four of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Here Dave speaks about the importance of being customer driven when it comes to developing excellence and innovating to achieve this, how they evolved their processes through collaboration with their clients, and finally why one size does not fit all when it comes to service delivery.....
Missed part one of this excellent series? Find it here
Missed part two of this excellent series? Find it here
Missed part three of this excellent series? Find it here
Sep 30, 2014 • video • Fleet Technology • fleet technology • Video • Giles Maergerison • tomtom
Field Service News Editor Kris Oldland, speaks exclusively to TomTom Telematics Director Giles Margerison about the challenges Field Service organisations are facing today, what tools field service managers are able to employ to overcome these and...
Field Service News Editor Kris Oldland, speaks exclusively to TomTom Telematics Director Giles Margerison about the challenges Field Service organisations are facing today, what tools field service managers are able to employ to overcome these and whether there is such a thing as an off the shelf solution in field service management solutions.
Sep 23, 2014 • video • Management • management • Nick Frank • Video • Dave Gordon • Rolls Royce
Part Three of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Part Three of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Here Dave speaks about how he measured the value of service, explains what he defines as disruption based availability (or project zero to give it its cooler sounding name) and how he uses greater understanding of his customers to motivate his own team at Rolls Royce.
Missed part one of this excellent series? Find it here
Missed part two of this excellent series? Find it here
Sep 11, 2014 • video • Management • management • Nick Frank • resources • Video • Dave Gordon • Rolls Royce
Part Two of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Part Two of an exclusive Field Service News interview with Dave Gordon, Rolls Royce.
Here Dave speaks about how he approached developing Rolls Royce's service delivery, and the importance of collaboration and trust, particularly when it comes to the proactive use of data to continually improve the service you are delivering to clients...
Missed part one of this excellent series? Find it here
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