ARCHIVE FOR THE ‘software-and-apps-2’ CATEGORY

Infographic showing the key benefits of a truly end-to-end field service software solution based on exclusive research conducted by mplsystems and existing client case studies.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

“Transforming Field Service - Key trends and common pitfalls: how can new technology combat your field service issues?” is a brand new white paper published by mplsystems which provides an excellent review of the key considerations Field Service Managers should be aware of when assessing their own operational systems and processes.

Written from a refreshingly impartial viewpoint this detailed white paper provides a clear picture of the issues currently facing Field Service Managers in todays service industries whilst giving solid, intelligent guidance on the technologies that are currently available to circumvent those issues as well as advice on what questions you should be asking of potential providers when reviewing possible solutions.

Drawing on research from a number of different sources including Aberdeen, The Service Council, Gartner as well as exclusive research commissioned by mplsystems themselves the white paper presents a considered and balanced viewpoint on the industry today.

The white paper begins with perhaps the most important question any Field Service Manager should be asking – Why do some organisations fail to deliver? As the white paper explains the picture of the European service standards are not quite as rosy as one may expect.

Indeed although field service technology has moved forward in giant leaps across the last decade, the stark reality is that still the vast majority of organisations are failing to dramatically improve their service standards.

According to mplsystems there are three key underlying factors that are preventing improvement; these are disparate systems, reliance on overly complex scheduling and large ERP systems and finally a lack of visibility in the field. However, there is a huge array of technology based solutions to overcome these problems and this white paper explores many of these systems, whilst providing honest commentary on why the technology may or may not be the right fit for your own company.

The technology trends covered within the white paper are:

 

• Mobile field service
• Scheduling and optimisation
• Parts locator and boot stock management
• Analytics
• Real-time monitoring
• Sales and marketing in field service
• Off the shelf versus customised
• Self service and web portals
• End to end KPI’s
• The rise of cloud

Each of the above sections of the white paper contains an overview of the relative trends which combines a strong understanding of the technology, yet manages to present the information in clear, jargon-free language. Making this 8 page document simultaneously meaningful, yet easily read. The content is logical, well thought out and certainly provides the reader with valuable insight that is required when facing a combination of constantly emerging technologies and numerous suppliers offering what on the surface at least can appear to be very similar products.

I am pleased to recommend this white paper as a highly valuable resource and would strongly suggest downloading it.

To register for your copy of this excellent white paper, simply click here to complete the 10 second registration form.

Find out more about mplsystems in our online directory. Click here to go to the mplsystems directory page.

Contact information: 

Key Contact: Phillip Hoare, Head of Sales
Phone: +44 (0) 845 330 5757
Web: www.aeromark.co.uk
Email: sales@aeromark.co.uk

 

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Services Provided by Aeromark:

 

• Comprehensive modular Service Management System
• Service and Asset Management - Assets, Contracts, Warranty, Rates, SLA management
• Workforce Scheduling - Full roadmap for scheduling and optimisation from Drag and Drop to Fully Dynamic to fit your business process.
• Agile mobile apps for ePOD, Field Service Apps, Inspections, Surveys and other mobile data capture tasks
• GPS Tracking - From simple mobile tracking or fitted GPS tracking, to fully fitted enhanced telematics

 

 

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About Aeromark:

Aeromark is at the forefront of Service and Asset management, Scheduling, Mobile App and GPS tracking innovation since 1990.

Optimatics, is Aeromark’s smarter Mobile Workforce Management software designed specifically for service based businesses, to make managing a field based workforce as effective as possible. Optimatics comprises four individual modules; Service and Asset Management, Workforce Scheduling, Mobile Apps and GPS tracking. The four modules can be used independently in conjunction with existing systems or used as a whole where they are seamlessly integrated together.

Combined, the Optimatics modules provide one of the most powerful Service Management solutions available, delivering previously unattainable process improvements that enables businesses to make game changing decisions and achieve optimum efficiency.

For more information, please visit www.aeromark.co.uk or connect with us on Twitter http://www.twitter.com/AeromarkLtd and LinkedIn www.linkedin.com/in/aeromark

 

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Latest News from Aeromark

Aeromark, one of the UK’s leading Service Management Systems, has announced it has successfully completed a full integration of its Optimatics Service Management Software with Wolseley UK as part of its unique “Smarter Parts” module...

Read more here 

 

 

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More news from Aeromark here

 

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Contact information for Columbus:

 

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Services provided:

Columbus A/S configures and implements Microsoft Dynamics 365 for Field Service

What We Do:

• Columbus helps you provide a customer-centric service with a focus on personalisation, key touch points and interactions.
• Columbus helps you optimise the entire service supply chain for increased automation, greater efficiencies, reduced costs and improved satisfaction.
• Columbus helps you leverage field service as a profit centre within your larger organisation for additional revenue streams and growth.
• Columbus helps you connect the dots between you and your end customer and everything in-between, closing the feedback loop.

How We Do It:

• By leveraging key functionality in Microsoft Dynamics 365 for Field Service and our expertise in PowerBI, Azure Services, IoT Hub and Mobility, we tailor a solution to fit the inspired service offering you want to provide your end customer.
• Our business process led approach ensures Microsoft Dynamics 365 for Field Service will give you a rapid return on investment by aligning frontline productivity features with your organisation's processes and procedures.
• Our out-of-the-box integration to Microsoft Dynamics Finance and Operations gives you a holistic view of your organisation with a single source of the truth. As a partner on your servitisation journey, Columbus will consult on your service vision and execute it from proof of concept to delivery.
• Columbus uses its deep industry knowledge in manufacturing and distribution to ensure your field service solution becomes an effective extension of your organisation.
• With proven expertise in the Dynamics 365 applications, we ensure you maintain a single source of truth, whilst adopting and leveraging new technologies. Our end to end solutions enable you to action your insights to close the loop between your design, production, distribution, end service, and the customer.

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All about Columbus:

Re-imagine Field Service With An Entirely Customer Focused, Connected Service Supply Chain...

No matter where you are in your digital and servitization journey, Columbus will help you meet your top-line business objectives.

Our proven process uncovers your business potential through a combination of consulting, solution implementations and long-term services.

By marrying a thorough analysis of your business processes and operations to your business goals we are your one-stop-shop to a completely servitized business.

Our deep industry knowledge and innovative practices will ensure that your field service solution becomes an effective extension to your organization, aligned to your processes and your goals. As your partner, we will consult on your service vision and execute it all the way from proof of concept to delivery.

Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction

 

Microsoft Dynamics 365 for Field Service enables real-time data-driven decisions, helping you deliver an exceptional customer experience, keeping your business competitive and giving you the opportunity to open new revenue streams.

Automate and optimize the entire service supply chain for increased efficiencies, reduced costs and greater satisfaction. Action your insights to close the loop between your design, production, distribution, end service and the customer. Most importantly, maintain a single source of truth while adopting and leveraging new technologies.

Columbus has done the legwork to test and develop Industry X.0 technologies to ensure they are applicable and implementable based on industry environments and standards. Columbus helps organizations realize the benefits digitalization brings to the industry today, for a future-proof tomorrow.

Columbus is an international IT services company serving customers worldwide. We are experts in developing and providing digital business applications that help our customers in the digital transformation of their business. We are specialist within the industries retail, distribution, food and manufacturing.

We’ve proved this through more than 28 years of experience with more than 8,000 successful business cases. Columbus has offices and partners all around the world.

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Columbus Resources

GUIDE: Fitting Field Service Into Your Microsoft Solution Architecture

Contact information for Asolvi:

Key Contact: Tony Milford
Phone: +44 (0)1494 465066

email:  sales@asolvi.com
web: https://www.asolvi.com

 

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Services provided:

• Contract & Asset Management
• Service call scheduling and optimisation
• Stock & Logistics
• Quotations
• Internal Repair Centre & CRM
• Customer Web portal
• Mobile Data

 

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All about Asolvi:

The world’s favourite field service management software

Tesseract is Asolvi’s longest-standing field service management solution, with over 7,500 users across 25 countries. It brings its host of benefits to service directors, managers, engineers and CEOs alike by automating and optimising all phases of the field service operation, from logistics to SLAs.

Why choose Asolvi?

Optimises operations: Better utilises field resources as well as office employees. You’re able to do more work with the same number of workers.

Increases revenue and cost control: You’re able to invoice more hours and more materials, at the same time making sure you have full control of the cost to deliver services.

Automates and streamlines your processes: Automating processes and aligning your service delivery to match is crucial to stay ahead of competitors.

Change management: Enables your organisation to change as the market does.

Contract management: Gives you far better control over your current and future contracts, enabling you to calculate contract prices correctly and monitor profitability.  

All the functionality you expect from Asolvi is standard:

• Asset tracking and configuration control with serial/asset numbers and full audit trail.
• Contract administration with SLA, billing, warranty control and third-party support.
• Call logging with diary, SLA escalation and full audit trail. Engineer dispatch with job updates, parts usage and job invoicing.
• Logistics control for warehouse and van, for both repairable and disposal parts.
• Full workshop repair module including a booking in/out wizard and full audit.
• Generation of sales and contract quotations using a simple wizard.
• Further works / job quotations.
• Meter billing: usage, minimum and block together with consumables.

Asolvi’s singular commitment to field service management software ensures that we are in touch with the requirements of our customers not only for today but for the future. Our development within the field of service management leads the way for the next generation of service operations.

Providing a service management system is only part of the solution. Asolvi also offers training and consultancy to help you achieve the best possible results from your investment immediately.

 

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Client Testimonies for Asolvi:

“We wanted to streamline the system, we wanted faster invoicing, faster ordering of parts, better visibility, and we wanted to be able to see jobs through to completion directly and with all the relevant information to hand. Tesseract’s REA has totally delivered on all those counts.” - David Monteith, Tecalemit

“With over 195,000 sites to look after, managing our data and service work would be a real challenge if it wasn’t for Tesseract.”- Richard Spencer, IT Consultant, SCCI Alphatrack 

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FLS Contact information: 

Key Contact: Jeremy Squire, UK Managing Director
Phone: +44 (0)1183 800189
Web: www.fastleansmart.com
Email: jeremy.squire@fastleansmart.com

Services provided by FLS: 

 

• Workforce Management and Optimisation
• Real-Time Scheduling
• Field Service Management
• Dynamic Route Optimisation
• Workflow Processing
• Resource Scheduling
• Mobile Solutions
• Reporting Tools
• Document management
• Car stock management
• Microsoft Dynamics CRM Integration
• SAP Integration
• SaaS-Solution

All about FLS: 

FLS is the recognized technology leader in the development and implementation of real-time scheduling, dynamic route optimisation and mobile solutions.  Industry leaders such as IBM, Jungheinrich and Sky across various industries, from 20 to 4.500 field resources, have deployed FLS VISITOUR and FLS MOBILE to increase the efficiency of their field service by a cost-optimised scheduling.

The key differentiator of our software is the worldwide unique PowerOptalgorithm which powers VISITOUR. PowerOpt features smart customizable target parameters that can easily be aligned with your business strategy for operational excellence and customer intimacy to enable achievement of higher resource utilisation and first time fix rates compared to other technologies.

FLS VISITOUR is provided On-Premise or as a SaaS-model and its lean architecture makes integration to your ERP/CRM system easy. In addition, our fully embedded solution FLS VISITOUR for MS Dynamics CRM or our SAP Integration Suite, offers you a seamless and fast integration and saves you not only valuable time and cost but will also improves the user experience of your employees.

FLS VISITOUR Workflow, our workflow-controlled process optimisation solution based on graphical modeling according BPMN, allows you  proactive task control and automated processes for both back office and field activities. All service processes, from call intake through commercial completion, are controlled and documented efficiently.

FLS MOBILE is our stand-alone mobile solution for your field staff. All relevant information for efficient work performance in the field is provided and in connection with FLS VISITOUR supports dynamic scheduling through the transfer of status messages and data transfer in real-time between the field service and back office. Moreover, FLS MOBILE is a platform-independent hybrid application (BYOD) so you are flexible in hardware investments.

We offer expertise to both small and medium-sized enterprises as well as global corporations, using our experience in the development and implementation of Workforce Management Software for nearly 20 years.  All products are develop in Germany by a continuously growing team of highly qualified mathematicians, information scientists, and economists. Our aim is to ensure that our solutions are undisputedly the fastest, leanest, and smartest solutions on the market.

The FLS headquarters are in Heikendorf near Kiel and further offices in Germany, UK, The Netherlands, Scandinavia and USA.

Latest video from FLS:

Latest resources from FLS:

Contact information for Trimble Pulse:

Key Contact: Brant Carter
Phone: 01473 696300
Email: fsm_enquiries@trimble.com
Web: www.trimble.com/fsm

Services Provided by Trimble Pulse:

• Scheduling & Workforce Optimisation
• Performance Management Analytics
• Driver Safety
• Audit Trail
• Business Intelligence
• Reporting Tools
• Fleet Management
• Vehicle Diagnostics

All about Trimble Pulse:

Trimble Field Service Management provides visibility into field and fleet operations so businesses can streamline efficiency and increase productivity.

The Field Service Management suite includes work management and scheduling, performance analytics, fleet management and mobility solutions that transform the effectiveness of work, workers and assets in the field. The cloud-based portfolio allows Trimble to offer customers industry-specific, enterprise-level solutions for exceptional performance and ease of use.

Trimble helps companies around the world transform their world of work. Through our intelligent solutions Trimble delivers critical value across multiple business areas, from Operations and Service to Fleet and HR, ultimately enabling the measurement and management needed to drive significant business improvements.

 

Demanding customers, the squeeze on the bottom line and keeping up with the technology curve are all issues in today’s field service organisations and the need to deliver customer service excellence while balancing costs is imperative to any business. Trimble can help you achieve this balance, creating the perfect workday for you and your customers.

Enabling business improvement

Our solutions have helped our customers’ achieve results including: [unordered_list style="bullet"]

• 11% Increase in service revenue
• 9% Improvement in workforce productivity
• 31% Reduction in daily mileage
• 22% Reduction in fuel consumption
• 32% Improvement in fleet utilisation
• 21% Reduction in vehicle and operating costs

Latest video from Trimble Pulse:

Latest News and Features from Trimble Pulse: