Live Demonstration: Remote service tools within the IFS FSM solution

Mar 25, 2021 • FeaturesPanasonicDigital TransformationHVACIFS

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Karl Lowe, Head of European Service, Panasonic Heating and Cooling Solutions Europe and Sarah Nicastro, Field Service Evangelist, Future of Field Service and IFS as the group discuss how Panasonic implemented a remote service solution during the pandemic.

The discussion looks at the drivers for implementation, the approach Panasonic took to rolling the solution out, a demonstration of the solution, and a broader discussion around the benefits of remote service within the field service sector.

In this excerpt from that session, we see a live demonstration of IFS Remote Assist which Panasonic Heating and Cooling have implemented


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