According to a new research report from the IoT analyst firm Berg Insight, the number of telematics service subscribers using embedded systems will grow at a compound annual growth rate (CAGR) of 31.9 percent from 49.0 million subscribers at the end...
ARCHIVE FOR THE ‘news’ CATEGORY
Sep 10, 2018 • Fleet Technology • News • connected vehicles • research • Berg Insight • Internet of Things • IoT • telematics • Automated Vehicles • Connected Car Services
According to a new research report from the IoT analyst firm Berg Insight, the number of telematics service subscribers using embedded systems will grow at a compound annual growth rate (CAGR) of 31.9 percent from 49.0 million subscribers at the end of 2017 to 258.1 million subscribers at the end of 2023.
Moreover, Berg Insight forecasts that shipments of embedded car OEM telematics systems worldwide will grow from 26.8 million units in 2017 to reach 67.2 million units in 2023, which represents an attach rate of 71.7 percent.
Connected car services have evolved from being a differentiating factor to a common feature with a high attach rate among the premium car brands and are rapidly becoming increasingly common in mid-range vehicles. GM’s OnStar was launched 20 years ago and is today the market leader worldwide with well above 14.0 million users in total, out of which 12.3 million were in North America by year-end 2017.
BMW includes telematics hardware as a standard feature on all its cars sold in 45 markets worldwide and has the second largest user base of an estimated 8.0 million equipped vehicles. PSA Group is currently in third place with 2.9 million connected vehicles in Europe. The carmaker launched an emergency and assistance call service already in 2003. Additional automotive OEMs with over 2 million telematics subscribers also include Hyundai, Mercedes-Benz, Toyota/Lexus and FCA Group.
“There are several connected car services that experience growing demand from stakeholders including consumers, car manufacturers, governments and various third parties as awareness of the value of telematics spreads”, said Martin Svegander, IoT analyst at Berg Insight.
The leading carmakers are gradually exploring new use cases and business models for telematics such as premium concierge services, usage-based insurance and personal car sharing. “Recently, we have also seen GM, Jaguar Land Rover and Hyundai launch in-vehicle commerce platforms that create opportunities for retailers and merchants to connect with consumers”, added Mr. Svegander.
For field service organisations it will be interesting to see how this trend continues to shape the way we view fleet management and w2e are certainly beginning to see some maturation of a technology that will have a significant impact on our sector.
Want to know more? Download report brochure: The Global Automotive OEM Telematics Market
Be social and share
Sep 07, 2018 • News • Autonomous Vehicles • Future of FIeld Service • future of field service • field service • fleet management • Service Management • IAA Commercial Vehicles Show • Knorr Bremse • Managing the Mobile Workforce
Commercial fully autonomous vehicles appear to be getting ever closer to a genuine reality as Knorr-Bremse offer a glimpse into their upcoming announcements at the IAA Commercial Vehicles show being held in Hanover later this month.
Commercial fully autonomous vehicles appear to be getting ever closer to a genuine reality as Knorr-Bremse offer a glimpse into their upcoming announcements at the IAA Commercial Vehicles show being held in Hanover later this month.
Knorr- Bremse, a global market leader for braking systems and a leading supplier of other rail and commercial vehicle systems, will be demonstrating a truck that can master sections of the route on motorways/freeways in fully autonomous mode, including overtaking manoeuvres. In addition, Knorr-Bremse will be showing extremely efficient ways of making such highly automated systems fail-safe.
In the outdoor New Mobility World arena at the fair, Knorr-Bremse will be demonstrating a prototype truck that can drive along motorways/freeways in fully autonomous mode. Traffic conditions permitting, it can also automatically overtake a slower preceding vehicle. In line with the motto “We pave the road to automated driving”, at booth 30 in hall 17, the company will be showcasing product and system solutions that lay the foundations for such highly automated vehicle systems, as well as illustrating how the complex automated functions can be rendered fail-safe in a cost-effective way.
"Knorr-Bremse will be demonstrating a prototype truck that can drive along motorways/freeways in fully autonomous mode..."
According to Dr. Peter Laier, Executive Board Member of Knorr-Bremse AG responsible for the Commercial Vehicle Systems division: “In the next few years we’re going to see a gradual shift from more and more versatile driver assistance systems to automated driving and thus to vehicles that can temporarily take over the driving completely, freeing up the driver to handle other tasks or get some rest.
The key to engineering such systems is a deep-seated understanding of commercial vehicle dynamics, which are far more complex than in the case of cars. The millions of ABS, EBS, ESP, emergency braking and lane departure warning systems that we have in the field bear lasting witness to our expertise in this area and form the basis for us to leverage the potential that exists in driver assistance systems and automated driving.”
Dr Jürgen Steinberger is a Member of the Management Board of Knorr-Bremse Commercial Vehicle Systems where he is responsible for the field of automated driving: “At the IAA we will be demonstrating our sovereign command of all three dimensions of highly automated driving functions – environment recognition, decision-making and actuation. Another decisive aspect is a smart redundancy concept: When the vehicle takes control, everything must be designed in a way that the vehicle cannot run out of control even if an electronic subsystem fails. Simply doubling up the critical components, as was originally demanded, makes no economic sense. At the IAA we will be demonstrating how a modern braking system can even temporarily replace the steering. Our redundancy concept for automated driving illustrates how to combine outstanding performance with cost-effectiveness.”
Redundancy: The real challenge behind automation
For more than a decade, the automotive industry has been developing automated driving functions in a bid to improve both safety and driving comfort. Beginning with driver assistance, these different levels of automation are progressively transferring responsibility from the driver to the vehicle. There is now a broad consensus in the automotive industry on the use of a six-level model to describe the graduated transition to full automation. This model is based on a paper published by the Society of Automotive Engineers International (SAEI) in late 2016. This document defines the role of the human driver at each of the six levels of automation and aims to provide both lawmakers and the automotive industry with a clear and unambiguous framework for defining regulatory provisions and technical specifications.
"The technology underpinning the six-level model of driving automation spans three different dimensions – vehicle stability, manoeuvre planning and navigation/connectivity..."
The technology underpinning the six-level model of driving automation spans three different dimensions – vehicle stability, manoeuvre planning and navigation/connectivity. The first of these dimensions comprises actions aimed at improving braking distance and preventing skidding or sliding. These actions are performed by means of ABS (Anti-lock Braking System) and ESP (Electronic Stability Program) functions which also form the basis for the next dimension – “manoeuvre planning”. Here environment sensors such as radar, video and laser-based systems are used in combination with active steering intervention to support automated vehicle control. The third dimension – navigation/connectivity – delivers the necessary extended environmental information and supports vehicle-to-vehicle and vehicle-to-infrastructure interaction over a wide geographic range.
As driving becomes automated, the question arises for manufacturers how they can ensure fail-safe operation in a cost-effective and reliable way. At the fair, Knorr-Bremse will show that, with the necessary vehicle-related know-how, failure of the active steering system can be compensated for without installing a redundant set of the relevant components.
Highly automated driving functions generally predicate the ability to constantly monitor the operational readiness of the various subsystems in the vehicle. Only when the entire system – including its redundancy structure – works as intended can the driver take care of other duties while the vehicle is in motion.
You can find out more in person by visiting Knorr-Bremse at the IAA Commercial Vehicles show in Hanover from September 20-27, on booth A30 in hall 17 and in outdoor area D107. At the Automechanika fair in Frankfurt am Main from September 11-15, Knorr-Bremse will be on booth 91 and booth 98 in hall 3.0.
Be social and share
Sep 03, 2018 • News • contact centre • digitalisation • Digitalization • Energy • field service • field service management • Service Management • Software and Apps • utilities • Data Centres • Helen Finland • Tieto Smart Utilities • Customer Satisfaction and Expectations
Finnish energy company Helen has selected the Tieto Smart Utility cloud solution to support its retail and distribution business. The new services improve competitiveness and operational efficiency by digitalizing the company’s key processes and...
Finnish energy company Helen has selected the Tieto Smart Utility cloud solution to support its retail and distribution business. The new services improve competitiveness and operational efficiency by digitalizing the company’s key processes and increasing the customer experience. This change also enables an easy connection to the data hub, the upcoming centralised data exchange solution for energy companies.
Helen is one of the leading energy companies in Finland with more than 400,000 customer sites.
Tieto Smart Utility optimises Helen’s key customer processes, such as multi-channel marketing, sales and customer service processes, as well as invoicing. This change provides Helen’s customer with a wider range of services in digital channels and makes customer service quicker and more accessible, contributing to a better customer experience.
The new solution serves Helen’s corporate and consumer operations and will be taken in use in electricity business 2/2020 and in district heating and cooling in 10/2020.
“We were looking for a solution that optimally responds to our current and future business needs. The energy market is in constant motion, and we wanted to find the best possible partner that is solution-driven and committed in the long term to developing its process to fulfil our specific expectations,” says Marko Riipinen, Senior Vice President, Sales and Customer Service at Helen.
“We are happy to expand our long-term partnership with Helen and to have this opportunity to improve Helen’s competitiveness by means of digitalisation. The rapidly changing energy market requires a high level of digitalization that significantly increases Helen’s competitiveness and enable better customer experiences. The energy industry must also prepare for future changes in the energy market, such as the transition to a supplier-centric model. Our continuously developing service range ensures that our customers reach a high level of process automation in their operations, at a competitive price,” says Olof Ferenius, Head of Energy Utilities at Tieto.
Tieto Smart Utility also boosts measuring and market data exchange processes in network operations and offers the functions required for the construction of network connections and the management of field activities.
Tieto Smart Utility is a modular Software as a Service solution designed for Nordic energy companies. It meets the requirements set out for the energy market in current and future regulations. The scalable cloud service also meets strict information security requirements by using Tieto’s Nordic data centres.
Be social and share
Aug 31, 2018 • News • Future of FIeld Service • field service • Service Management • Cloud Service • Data Centres • eStrxture • IX Reach • Service Management Technology • Smon Vye
IX Reach, a leading global provider of carrier services and connectivity solutions, and eStruxture Data Centers, a prominent pan-Canadian provider of network and cloud-neutral data centre solutions are further strengthening their partnership and...
IX Reach, a leading global provider of carrier services and connectivity solutions, and eStruxture Data Centers, a prominent pan-Canadian provider of network and cloud-neutral data centre solutions are further strengthening their partnership and commitment to providing first-class connectivity, cloud and zero-downtime hosting solutions to major blue-chip networks.
This enhanced partnership with IX Reach complements eStruxture’s strategy to give customers more choice, by offering all the benefits of remote peering to the most popular Internet Exchanges in North America and Europe. Customers can access all major IXPs via a single port and enjoy transit that’s optimised for cost and network routes.
The partnership also demonstrates IX Reach’s dedication to supporting the growth of eStruxture as its market share in advanced network and interconnection services continues to expand in both the Canadian and global business marketplace.
"Continuing to set IX Reach apart from other network solution providers is its strong partnerships with major Cloud Service Providers..."
Continuing to set IX Reach apart from other network solution providers is its strong partnerships with major Cloud Service Providers: Amazon AWS, Google Cloud Platform and Microsoft Azure. The IX Reach platform enhances eStruxture’s Cloud Connect service, a network and cloud-neutral exchange that allows customers to connect securely, easily and directly from the company’s state-of-the-art data centres to an extensive ecosystem of major cloud service providers, network and application providers, bypassing the Internet and taking advantage of a faster and more reliable option for their cloud strategies.
“Our partnership with IX Reach is hugely valuable to us and augments our ever-growing ecosystem of carriers and cloud services. Our customers are able to avoid open networks by connecting directly to hyper-scale cloud providers and benefit from increased speed and security and lower latency,” says Todd Coleman, CEO of eStruxture. “The leading elastic interconnect platform provided by IX Reach enables customers to securely access major peering points and a rich portfolio of products and services such as hyper-scale cloud providers, SaaS providers and partners, via a single connection.”
“We are thrilled to continue working closely with eStruxture Data Centers,” commented Simon Vye, CEO of IX Reach. “IX Reach and eStruxture started their partnership in 2015; since then, both businesses have grown and evolved to provide their customers with world class services and support. We’re looking forward to building on the success of our partnership in the future. “
From eStruxture’s facility in Montreal, IX Reach is well-equipped to support any network with its national and global expansion, regardless of size.
Be social and share
Aug 30, 2018 • News • Artificial intelligence • Future of FIeld Service • Dr. Pramod Bangalore • Greenbyte • Greenbyte Energy Cloud • Mikael Baros • Predict • Renewable Energy • wind farm
Up to 30% of the life-cycle cost of wind farms is due to wind turbine component failures and maintenance. Predict, Greenbyte Energy Cloud’s new innovative feature is now on commercial release and available for new and potential users.
Greenbyte is...
Up to 30% of the life-cycle cost of wind farms is due to wind turbine component failures and maintenance. Predict, Greenbyte Energy Cloud’s new innovative feature is now on commercial release and available for new and potential users.
Greenbyte is launching an all-informative campaign to showcase to the renewable energy industry how the accessible feature Predict enables wind farm operators and owners to avoid unscheduled downtime and decrease unforeseen expenditures.
Predict uses statistical models, artificial neural networks and machine learning to identify wind turbine component failures before they occur. The feature alarms users on changes in temperature that indicate the need for maintenance. Predict’s advanced statistical models developed by Greenbyte’s Head of Research, Dr. Pramod Bangalore have been optimized for high accuracy and in collaboration with Greenbyte’s Head of Technology, Mikael Baros, been put to vigorous testing to ensure high accuracy.
Predict estimates the expected temperature for critical components, compares that estimated data to the actual measured values, and enables intelligent and early detection of developing failures. The pilot study on Predict detected faults 2 to 9 months in advance, achieved 94% accuracy and showed a 23% reduction of cost, and the software keeps learning and outperforming itself.
Multiple benefits accrue from this heavily researched feature. An early indication for component failure can reduce downtime, maintenance cost and increase component life. It enables operators and managers to act with a plan instead of acting within a crisis and allows them agency on making informed maintenance decisions.
Developing Predict has been a journey of knowledge for Greenbyte and an evidence of innovation for the industry. Director of Technology, Mikael Baros has been describing the Artificial Intelligence and machine learning part of the journey in a thrilling blog series The Greenbyte recipe for Artificial Intelligence in renewable energy. More specifically in the first article, he narrates the imminence of component failures in the lifetime of a wind turbine:
We expect turbines to operate 24 hours a day, 7 days a week. If we did the same with a car it would only last us for 8 months! Hence it is not surprising that these poor turbines fail (too) often. It is estimated that up to 30% of the total life-cycle cost of a wind farm is due to failure and maintenance activities.
The rest of the series continues to unravel how the data crunching process was applied to the first test customer. Stay tuned for the big and final reveal of Greenbyte’s Predict recipe, published on September 4th!
In the meantime, Head of Research at Greenbyte, Dr. Pramod Bangalore is holding a compelling webinar on Predict on August, 29th, where he unveils the science behind the technology. This webinar is a valuable source of knowledge for users of Greenbyte Energy Cloud, industry professionals and data scientists alike. Interesting parties can sign up to attend the webinar here.
Greenbyte is proud to deliver the latest technologies adapted to the needs of the users and the renewable energy industry and is humbled to enable professionals to create a more sustainable world in the most efficient way. We believe that knowledge is a resource to be shared openly we invite you to dig into it!
Be social and share
Aug 29, 2018 • News • microsoft dynamics • Cloud services • Software and Apps • Data centre • ERP system • Group Victor Peeters • Proact • Sander Dekker • Van den Kerkhof
Data centre and cloud services provider Proact has successfully supported Group Victor Peeters to deploy additional IT capacity for specific business activities. In addition, Proact is also creating a test and development environment for Group...
Data centre and cloud services provider Proact has successfully supported Group Victor Peeters to deploy additional IT capacity for specific business activities. In addition, Proact is also creating a test and development environment for Group Victor Peeter’s new ERP system.
Group Victor Peeters is a leading specialist in industrial cleaning with over 45 construction yards across Belgium and the Netherlands. Peeters uses state-of-the-art technology to provide its customers with the best solutions.
When Peeters needed instant capacity for specific activities, the IT department turned to Proact for help. Koen Van den Kerkhof, Technical Lead ICT at Group Victor Peeters, says: “It was too complex and time-consuming to prepare our existing infrastructure to support these activities on short notice. That’s why we asked Proact to come up with a solution.
“Proact created an IT-as-a-Service based proposition which enables us to offer our staff compute and storage capacity on the fly through a VDI platform.”
Peeters still needed to use a key legacy software solution and wanted to integrate this into the ITaaS platform. Proact and a specialist partner worked closely together to enable the use of this platform, which is hosted and maintained at the partner´s data centre. Connectivity to the Proact data centre is facilitated via a dedicated VPN connection.
Utilising the broad knowledge of the Proact Group, a second project is in progress which involves the creation of a test and development environment for Peeters Group’s new ERP system. Van den Kerkhof decided that Peeters needs to stick to an on-premises platform based on Microsoft Dynamics.
Van den Kerkhof adds: “Because we do not want to use our own data centre for test and development, we asked Proact to deliver a private cloud solution. The various iterations of our new ERP platform will be hosted by Proact in its data centre. This way, we can work consistently and without impacting production systems, and we can fine-tune the new solution, which is expected to go live at the company on January 1st, 2019.”
Koen Van den Kerkhof is extremely happy with all the help Proact has provided so far. “We now have the systems in place that prepare us for the future. These new projects were handled in the same professional way. Proact has been a true partner and was able to act fast and flexibly.”
Sander Dekker, Business Unit Director of Europe West at Proact, says: “Peeters is a long-time Proact customer who counts on our expertise and services to support their business processes with IT. We are very happy to have helped them with these two projects and look forward to keep on serving Peeters in the future.”
Aug 28, 2018 • News • health and safety • field service • Service Management • Software and Apps • Infinis • Lone Worker Safety • Remote Worker • Managing the Mobile Workforce
Infinis, who generate power from sites across the country, have launched StaySafe as a safety solution to enhance the protection and safety of its staff when working on unmanned sites and out of hours.
Infinis, who generate power from sites across the country, have launched StaySafe as a safety solution to enhance the protection and safety of its staff when working on unmanned sites and out of hours.
StaySafe is an app and cloud-based hub which monitors a lone worker’s safety and location on a real-time map and alerts Infinis’ Logistics Centre front desk operators if they do not check-in within a specified time.
Infinis required a more streamlined and secure solution to help enhance the safety of employees whilst working alone on remote sites.
In light of this, Infinis replaced their previous lone worker system which relied on workers to update their location every hour via text, with the StaySafe app which provides clear and consistent GPS reporting to determine a user’s last known location and their safety status. The switch to this mobile app offers a rich range of bespoke features, relies less on the user and provides a safer solution.
Infinis’ HSQE Manager, Mark Skidmore comments: “Over the last 12 months, we have rolled out smartphones within the company and launched StaySafe as a practical and improved safety solution. We understand the risk to our workers who may be vulnerable when working on sites alone and are able to mitigate risk through the app’s hourly timed check-in sessions.
Additionally, we find the app’s note function really useful, allowing staff to provide us with extra detail about their location in order to narrow down our search if they are based on larger sites and in need of support. Overall, we are very satisfied with StaySafe and confident it meets the company’s standards and expectations, to enhance protection of our lone workers.”
Don Cameron, CEO, StaySafe adds “Employees in Energy and Utility based sectors can be vulnerable as they are frequently required to work and travel to sites alone, often outside of normal working hours. We’re seeing a big trend in the sector of companies moving away from user-driven/company manufactured systems and dedicated safety devices towards apps because of the prevalent use of smartphones in the workplace. StaySafe provides a way for organisations to know exactly where staff are and if they are safe – with the added bonus of using equipment staff already carry”
Be social and share
Aug 27, 2018 • News • telematics • Bernard Krone • Capacity Management • Commercial Vehicle • Krone • Krone Telematics • Smart Trailer • Parts Pricing and Logistics
Cleverly connecting the transport world and creating first-class added value - that is what this year's Krone motto "Clever Connections" for the IAA Commercial Vehicles stands for.
Cleverly connecting the transport world and creating first-class added value - that is what this year's Krone motto "Clever Connections" for the IAA Commercial Vehicles stands for.
"We are making the trailer ready for the future with artificial intelligence and networking our products with suitable services for more mobility and more efficient logistics. This ensures safe transport of goods and prompt provision of all important transport data. We place the highest demands on our portfolio and constantly renew our quality promise so that our customers are on the road even more economically," explains managing partner Bernard Krone.
The innovative family business from Emsland presents numerous vehicle highlights as well as its 360° service for commercial vehicles. These comprehensive services, such as flexible full-service offers, fast spare parts logistics and intelligent telematics solutions are a particular focus. These optimise the operating times and total cost of ownership (TCO) of freight forwarders.
This creates first-class added value for the tough daily transport routine in logistics. Krone makes the trailer ready for the future. The Smart Trailer Check ensures optimum transport conditions even before the journey starts. A convenient overview of free capacities in the trailer is provided by the Smart Scan load space detection system and further networking with freight exchanges in Smart Capacity Management ensures optimum use of the free space. All this is linked in the Krone Telematics Portal and makes transports even more efficient in a clever way.
Be social and share...
Aug 26, 2018 • News • IT World Awards • Mike Profit • Workwave • field service • field service management • Service Management • Software and Apps • software and apps
WorkWave, a provider of cloud-based software solutions for the field service and last mile delivery industries, today announced that Network Products Guide, one of the industry's leading technology research and advisory guides, has named WorkWave as...
WorkWave, a provider of cloud-based software solutions for the field service and last mile delivery industries, today announced that Network Products Guide, one of the industry's leading technology research and advisory guides, has named WorkWave as a winner in this year's 2018 IT World Awards.
WorkWave Service™ was recognized as a gold winner for Field Service Management, and WorkWave Route Manager™ was recognized as a gold winner for IT Products and Services for Transportation.
WorkWave Service enables field service companies to grow their businesses, be more productive and deliver exceptional service to customers in a scalable and robust, yet easy-to-use way. In addition to helping customers manage their business, it enables businesses to grow by allowing them to easily capture and track leads, and manage and view all sales opportunities.
WorkWave Service enables field service companies to grow their businesses, be more productive and deliver exceptional service to customers in a scalable and robust, yet easy-to-use wayWorkWave Route Manager is WorkWave's all-in-one route planning and GPS tracking solution that is addressing the daily challenges of logistics professionals. It has been proven to drive over 30 per cent operational efficiency and ROI through its smart route technology, and its powerful, proprietary algorithm combined with ease of use makes saving time and money achievable right from day one. Users can also expect to serve 20 per cent more orders, and reduce fuel by 10-15 per cent.
"It is an honour to have both WorkWave Service and WorkWave Route Manager recognized in this year's IT World Awards," said Mike Profit, Chief Product and Service Officer at WorkWave. "Our teams work hard to develop our products to ensure we are enabling our customers to deliver exceptional service to their own customers, while running their businesses from front to back, seamlessly."
The annual IT World Awards recognition program encompasses the world's best in organizational performance, products and services, hot technologies, executives and management teams, successful deployments, product management and engineering, customer satisfaction, and public relations in every area of information technology. More than 80 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2018 award winners.
Be social and share
Leave a Reply