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Report suggests spend largely driven by new emerging digital services such as cloud, the Internet of Things and the roll-out of 5G.

Research finds that utility ownership of Residential Demand Response (RDR) slips to 76% of 212mn homes, as Smart Home based Demand Response takes off in 366 GW and $466bn market.

Investment will enable Asolvi to expand across Europe and target further acquisitions, firm says.

Firm's largest customer deal swells Q2 figures while management changes are announced.

The company have also announced changes to its executive leadership team structure with Mike Jerich joining as Chief Revenue Officer; Stacey Epstein stepping into a new role as Chief Marketing & Customer Experience Officer; Bettina Koblick joins as SVP of People and John Stetic has been promoted to the newly created position of SVP of Innovation and ISV Partnerships. 

Ashish Agrawal, SVP of Engineering, will continue to lead the product engineering, product security, and product support functions and Amit Jain, SVP of Product, will continue to lead to product management, product strategy. Simon Edwards, Chief Financial Officer, role will encompass IT and revenue operations and Bert Kaminski has joined the company as Chief Counsel. 

“I’m very pleased with our rapid growth this year and I’m incredibly excited by ServiceMax’s unique opportunity as the only pure play service execution vendor in the market,” said Neil Barua, CEO of ServiceMax. “I'm also thrilled to welcome new members to my leadership team as part of a strategic organizational structure that I’m confident will drive an increased focus on our customers and tighter alignment across our teams. Our number one priority is making every ServiceMax customer successful in their service transformation journey, enabling them to deliver unparalleled results.”

 

Guided Work Solution for Android devices improves voice order picking accuracy and productivity in small and medium warehouses.

Honeywell have announced two new resellers to help bring its Guided Work Solutions software offering to small and medium-sized distribution centres globally.

The company recently partnered with Consultare America LLC and Silver Touch Technologies to offer the fully-integrated voice-directed productivity solution to its customer base throughout the United States, Latin America, Europe and India.

Based on Honeywell’s industry-leading Vocollect voice technology, Guided Work Solutions brings the benefits of voice-guided workflows to smaller DC operations. The solution integrates with leading enterprise resource planning (ERP) software — such as SAP Business One and Microsoft Dynamics 365 — and leverages existing warehouse technology investments.

“Our new partnerships with Consultare and Silver Touch Technologies allows us to expand the reach of Guided Work Solutions to an ever-growing base of businesses around the world to help improve their day-to-day operations,” said Bill Birnie, general manager of voice solutions for Honeywell Safety and Productivity Solutions. “Our bundled, turnkey voice solution can allow distribution operations become more efficient by adding a voice component to their existing warehouse management system.”

Both resellers are proficient and have extensive knowledge of business processes and systems, having consulted with and installed ERP software in hundreds of companies across the world.

Consultare specialises in SAP Business One and is focused on implementing solutions for professional services, retail and wholesale distribution in the United States and Latin America. The company helps customers to manage their companies more efficiently, utilise their resources better and obtain better and faster information out of their systems.

“Consultare is honoured to be part of the Honeywell reseller family,” said Gustavo Zientek, CEO of Consultare America LLC.  “Honeywell’s Guided Work Solutions will enable us to provide our customers with the newest and best technology available to run their warehouses efficiently.”

Silver Touch Technologies is an accredited SAP business and Microsoft Gold Certified partner specialising in the implementation, support and development of ERP software in the United States, Europe and India. The company provides solutions encompassing technical needs including IT consulting, system integration services and software development.

“Silver Touch is delighted with this new partnership, which allows us to offer our customers state-of-the-art technology from Honeywell,” said Kunjan Jasani, director at Silver Touch Technologies. “This helps us extend the capabilities of our warehouse management system offering, making it a true best-of-breed solution.”

Easily configured and quickly deployed, the hands-free, eyes-up solution guides a worker through a variety of warehouse tasks, from picking to receiving, replenishment and put-away. Customers have seen 35% productivity gains, 50% error reductions and 20% fewer safety incidents — all while cutting training time in half.

The software runs on a wide range of compatible hardware, including Honeywell’s mobile computers and other Android mobile devices. The Android operating system provides support for multiple interfaces including voice, scanning and keypad.

Guided Work Solutions is the latest in an award-winning portfolio of voice solutions for large enterprises, Android and iOS based solutions and maintenance and inspection applications for fleet and asset management.

Nearly 1 million mobile workers use Honeywell Vocollect voice solutions in distribution centres around the world. More than 80% of the top supermarket chains in North America have deployed Honeywell’s voice technology. The technology has been shown to increase warehouse worker productivity up to 35%, while reducing errors by up to 25%.

Parsons Peebles have appointed Fleet Operations to manage its 195-strong van and car fleet.


The electromechanical specialist Parsons Peebles is looking to introduce greater consistency, efficiency and governance across all areas of its fleet, following a series of recent company acquisitions and has selected Fleet Operations to manage its van and car fleet.
Fleet Operations will oversee its leased van and car contracts, the introduction of new company car and green fleet policies, a ‘pay as you go’ maintenance contract, a new fuel card scheme and a standardised telematics system.





“The high levels of expertise and service delivered by Fleet Operations’ consultants made them an obvious partner of choice for both our business and our drivers as we strive to improve cost, process and environmental efficiencies,” said Ashleigh Greenan, Parsons Peebles’ Chief Financial Officer.
“We are confident that by streamlining and optimising our fleet operations this deal will serve to make us even more competitive while further boosting our customer service standards.”
Jayne Pett, Sales and Marketing Director, Fleet Operations, added: “We are delighted Parsons Peebles has entrusted us to take full responsibility for the day-to-day management of its fleet and to deliver real added value by implementing our tailored and far-reaching strategic recommendations.”

UK re-sellers can choose from a range of Vehicle Cradles, 1-Slot, 4-Slot and 12-Slot Desktop Cradles and Heavy Duty Suction Mounts, compatible with leading brand Mobile Computers including Honeywell, Janam, Opticon and Zebra.

Products are highly customisable as several variations are available on the 4-Slot and 12-Slot Desktop Cradles. The device-specific cradles are interchangeable and can easily be swapped, serviced or replaced. It is also possible to customise CarComm’s Vehicle Cradles by selecting the required cable length, connectors and mounting solutions to suit customer requirements.

Commenting on the partnership Bas Geurts Sales and Marketing Manager CarComm said: "Varlink is a well-established British company with a wealth of experience in this industry. We believe that Varlink will bring an unprecedented level of service and value by being locally placed to assist with any sales related, technical or project queries and requests."

Mike Pullon, Varlink's CEO said: “The demand for rugged devices continues to grow and we are pleased to add CarComm Enterprise Charging Solutions to our product portfolio. Our customers will be able to offer highly customisable charging solutions for a range of major Mobile Computing brands and users can trust their charging cradles will function in the most demanding environments” 

 

Mize have published a new whitepaper called, Service Knowledge Management - The Key to Improving First Time Fix.

Providing your customers with a great Service Experience is a function of your field service technician’s ability to quickly fix problems right the first time.  

 

Unfortunately, technical know-how is getting harder and harder to come by.  

While this information may exist in your company, the knowledge assets may be difficult for technicians to find or access it in a timely manner. 

 

Mize have developed an optimal solution that helps FSOs overcome this challenge which results in:

• Higher Technician Productivity, 
• Reduced Support Costs 
• Improved First Time Fix rate. 
• Enhanced Customer Experience 

 

To learn more, download the new whitepaper from Mize here.