ARCHIVE FOR THE ‘ifs’ CATEGORY

The Big Discussion: Augmented Reality - Part 1.

Jul 17, 2019 • FeaturesAugmented RealityFuture of FIeld ServiceWorkforceIFSskillsThe Big DiscussionOverITLibrestream

In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the first of a new four part series, we turn our attention to Augmented Reality where our panel includes Stephen...

Introducing Self Service and Artificial Intelligence Without Sacrificing the Human Touch

Jun 24, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresomni channelfield serviceIFSomnichannelCustomer Satisfaction and Expectations

The Importance of Transforming Customer Care

Jun 17, 2019 • FeaturesSoftware & AppsFuture Technologycontact centresomni channelfield serviceIFSomnichannelCustomer Satisfaction and Expectations

Four Digital Transformation Mis-steps That Will Impede Your Service Success

Mar 07, 2019 • FeaturesmanagementDigitialisationIFSStrategySarah Nicastro

Is your organisation digitally determined or are you amongst the 54% of companies who are currently digitally distraught? Sarah Nicastro, IFS, reflects on some of the common errors to avoid when approaching digitalisation...

IFS announce PTC spare parts collaboration

Mar 05, 2019 • NewsNews Software and AppsPTCIFSSoftware and AppsParts Pricing and Logistics

PTC's Servigistics platform will integrate with IFS' Field Service Management, Applications and Maintenix solutions.

Roadblock: A reality check against the hyperbole of block chain in field service

Dec 13, 2018 • FeaturesaviationDataFuture of FIeld Servicefuture of field serviceBlockchainCyber Securityfield serviceIFSService ManagementStephen Jeff Wattsdata analysisManaging the Mobile Workforce

Blockchain and its potential has been mooted in field service circles for years. Is it time we stop thinking big and instead build smaller use-cases before we lose sight of what’s actually important, the end-user? Mark Glover, Field Service News’...

Outcome economy set to drive new forms of product innovation

Nov 30, 2018 • FeaturesAftermarketFuture of FIeld ServiceMark BrewerIFS

This year's Aftermarket Business Platform was once again a hive of information as senior leaders from across the European continent and beyond came together to share their insight, learn from their peers and see first hand the technology that is...

Three Practical Artificial Intelligence (AI) Approaches For Field Service Management (Part 2)

Nov 25, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld ServiceMArne MArtinfield servicefield service managementIFSService ManagementField Service TechnologiesParts Pricing and LogisticsManaging the Mobile Workforce

Artificial Intelligence has increasingly become a key discussion in all industries and its impact in field service management is predicted to be hugely significant, but how should field service organisations leverage this powerful...

Three Practical Artificial Intelligence (AI) Approaches For Field Service Management (Part 1)

Nov 21, 2018 • FeaturesAIArtificial intelligenceFuture of FIeld Servicefuture of field serviceMArne MArtinWorkwaveChatbotsfield servicefield service managementfield service technologyIFSService ManagementService Management TechnologyWrokforce Management

Artificial Intelligence has increasingly become a key discussion in all industries and its impact in field service management is predicted to be hugely significant, but how should field service organisations leverage this powerful...

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