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The Field Service Podcast: Series 2 Episode 8 - Time for FSM to standalone?

Nov 14, 2018 • FeaturesAugmented RealityCRMFSMFSM SystemsFuture of FIeld ServiceMArne MArtinPodcastresourcesWorkwaveERPfield serviceIFSInternet of ThingsIoTService ManagementField Service TechnologiesService Management OnlineManaging the Mobile Workforce

In this, the latest edition of the Field Service Podcast, Kris Oldland, Field Service News, Editor-in-Chief, is joined by Marne Martin, CEO of WorkWave and president of Service Management for IFS about her new role with IFS as well as discussing...

One in a million... Make every customer your best customer!

Nov 01, 2018 • Newsdigitalisationfield servicefield service managementIFSService ManagementSoftware and AppsManaging the Mobile Workforce

You know the feeling. Whether it’s a patch of water by your washing machine, or an alert from a failing substation, it’s that sinking certainty that something’s wrong and that you need an expert to fix it. From that moment, everything depends on...

Service management thought leader Sarah Nicastro joins IFS to drive recognition and growth in service

Oct 26, 2018 • Newsfield serviceField Service NewsIFSSoftware and AppsSarah NicastroService MnagementManaging the Mobile Workforce

Service management thought leader Sarah Nicastro joins IFS to drive recognition and growth in service

IoT + AR in Field Service: Convergence of the Physical and the Digital

Oct 24, 2018 • FeaturesAugmented RealityConnected Field ServiceFuture of FIeld Servicefuture of field serviceMark BrewerRemote Assistancefield servicefield service managementIFSInternet of ThingsService ManagementManaging the Mobile Workforce

Mark Brewer looks at how and why the two big technologies that are set to alter our industry forever are likely to converge...

WorkWave Recognized for Forward-Thinking Utilization of Recruitment Analytics by the Brandon Hall Group

Oct 22, 2018 • NewsWorkwavefield serviceIFSService ManagementSoftware and AppsBrandon HallCaliperManaging the Mobile Workforce

WorkWave a leading provider of cloud-based software solutions for the field service and last-mile delivery industries, today announced that it has been awarded a Brandon Hall Group Bronze Award for Excellence in the Best Advance in Talent Management...

How to Reverse the ‘It’s Getting More Complex and Expensive’ Trap

Oct 03, 2018 • Featurescontact centremplsystemsomni channelfield servicefield service managementIFSService ManagementService TriageSoftware and AppsomnichannelCustomer Satisfaction and ExpectationsManaging the Mobile Workforce

Across the last few weeks, we've run a mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Complexity Is a Distraction to Delivering your Target Customer Experience

Sep 26, 2018 • Featurescontact centremplsystemsomni channelfield servicefield service managementIFSService ManagementService TriageSoftware and AppsManaging the Mobile Workforce

As part of a new mini-series of excerpts of from the latest white paper from IFS we take a look at how communication is changing and technology is evolving.

Communication Channels: Customers Want It Their Way

Sep 20, 2018 • Featurescontact centremplsystemsPaul Whitefield serviceIFSService ManagementService TriageSoftware and Appssoftware and appsManaging the Mobile Workforce

As humans, we communicate as readily as we breathe and eat. Whichever generation we are born into the desire to relate to the peer group we grow up with remains a constant. The difference lies in the communication technology at our disposal. in this...

Opinion: Why Marne Martin being appointed at IFS is excellent news for the whole industry

Sep 14, 2018 • Mark BrewerMArne MArtinmplsystemsPaul WhiteZurichIFSStephen Jeff WattsTom DeVroy

Swedish enterprise mobility and ERP provider IFS recently announced the hiring of former ServicePower CEO, Marne Martin, as President of their Service Management Business Unit, part of a dual role she has taken on alongside being CEO of IFS...

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