ARCHIVE FOR THE ‘field-service-software-providers’ CATEGORY

Contact information:

Phone:+44 (0)1635 508200
Web: www.CognitoiQ.com
Email: info@CognitoiQ.com

 

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Services Provided by Cognito iQ:

[unordered_list style="bullet"]

• Mobile Workforce ManagementDepot repair
• Operational Performance Management
• Dynamic Scheduling[/unordered_list]

 

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About Cognito iQ:

Cognito iQ Mobile Our industry specific mobile workflow is fully configurable and based on 23 years experience working with service organisations.

It seamlessly guides field workers through their activities creating an electronic timesheet.

Cognito iQ OPM (Operational Performance Management) Real-time data from the field presented in clear, easy to understand dashboards.

Plus, the ability to drill down into granular detail for a thorough understanding of operational performance.

[quote]“With Cognito iQ we have developed a very solid and flexible field mobility platform which is enabling us to stay ahead of our competition - Bruce Ginnever, VP OPERATIONS, STANLEY SECURITY EUROPE 

 

Understand your service organisation at every level:

• Organisational
• Regional
• Team
• Individual
• Task

Cognito iQ features:

• Standard API
• Compatible with 4rd Party software
• Cross-Platform capability

 

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News & Features from Cognito iQ: 

More news & features from Cognito iQ

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Contact information:

Key Contact: John Hunt
Phone:+44 (0) 1628 915 100
Web: www.astea.com
Email: info@astea.com

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Services Provided by Astea:

 

• Customer management
• Depot repair
• Service management
• Asset management
• Scheduling optimisation
• Contract & warranty management
• Forward & reverse logistics management
• Mobile workforce management

 

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About Astea:

Astea International is a global provider of end-to-end service management software solutions that offer all the cornerstones of service lifecycle management, including; customer management, depot repair, service management, asset management, warranty management, forward and reverse logistics management and mobile workforce management and optimisation.

Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy.

Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

 

Astea has licensed applications to companies, around the world, in a wide range of sectors including Medical Device & Diagnostics; IT/High Tech Equipment; Imaging/Copiers/Office Equipment; Industrial Equipment; Scientific & Technical Instruments; HVAC; Process Controls & Instrumentation; Construction; Point of Sale Equipment; Telecommunications; Food Service Equipment; Fire & Security; Professional/IT Services; Property/Facilities Management Services; and Gaming/Leisure Equipment.

Our market-proven solutions enable companies to:

• Streamline and automate business processes
• Reduce the contract-to-cash cycle
• Identify incremental sales opportunities and improve revenue recovery
• Eliminate non-value added workflows
• Enhance resource utilisation and reduce downtime
• Coordinate efforts of sales, marketing and service organisations
• Improve compliance with Service Level Agreements (SLAs), contracts and warranties
• Synchronize every customer touch point for increased customer satisfactio

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Latest Video from Astea 

Watch the On-Demand Webinar now to learn about:

• The current state of field technician labor force
• Profile of real-life millennial technicians
• How to improve your technician recruiting, hiring, training and development
• Explore contingent and third-party workforces

 

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Resources from Astea

Infographic: 6 Biggest Field Service Trends for 2018

According to TSIA’s State of Field Services, there are 6 major trends you must understand if you want to succeed in 2018 and beyond.

Download the infographic to learn how to embrace all 6 field service trends including:

• How to evolve from response-time contracts to resolution-time service contracts
• What innovative service offering can help your clients get higher ROI on equipment
• How “digital twins” help hardware manufacturers offer ‘Product-as-a-Service’ models
• How to get paid a fair price for the value you create by adding capabilities to meet new customer demands

 

 

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Aberdeen Report: A Maturing Mobile Field Service Landscape

As mobile field service evolves beyond location tracking, here’s what needs to be in your mobile strategy if you don’t want to fall behind.

Download the Aberdeen report to learn:

• The top challenges “Mature” mobile field service organizations are facing
• Best practices for connecting offline systems to always-on environments
• Key considerations for upgrading your mobile infrastructure
• How to improve knowledge management and track service performance in real-time

 

 

 

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Contact information for Asolvi:

Key Contact: Tony Milford
Phone: +44 (0)1494 465066

email:  sales@asolvi.com
web: https://www.asolvi.com

 

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Services provided:

• Contract & Asset Management
• Service call scheduling and optimisation
• Stock & Logistics
• Quotations
• Internal Repair Centre & CRM
• Customer Web portal
• Mobile Data

 

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All about Asolvi:

The world’s favourite field service management software

Tesseract is Asolvi’s longest-standing field service management solution, with over 7,500 users across 25 countries. It brings its host of benefits to service directors, managers, engineers and CEOs alike by automating and optimising all phases of the field service operation, from logistics to SLAs.

Why choose Asolvi?

Optimises operations: Better utilises field resources as well as office employees. You’re able to do more work with the same number of workers.

Increases revenue and cost control: You’re able to invoice more hours and more materials, at the same time making sure you have full control of the cost to deliver services.

Automates and streamlines your processes: Automating processes and aligning your service delivery to match is crucial to stay ahead of competitors.

Change management: Enables your organisation to change as the market does.

Contract management: Gives you far better control over your current and future contracts, enabling you to calculate contract prices correctly and monitor profitability.  

All the functionality you expect from Asolvi is standard:

• Asset tracking and configuration control with serial/asset numbers and full audit trail.
• Contract administration with SLA, billing, warranty control and third-party support.
• Call logging with diary, SLA escalation and full audit trail. Engineer dispatch with job updates, parts usage and job invoicing.
• Logistics control for warehouse and van, for both repairable and disposal parts.
• Full workshop repair module including a booking in/out wizard and full audit.
• Generation of sales and contract quotations using a simple wizard.
• Further works / job quotations.
• Meter billing: usage, minimum and block together with consumables.

Asolvi’s singular commitment to field service management software ensures that we are in touch with the requirements of our customers not only for today but for the future. Our development within the field of service management leads the way for the next generation of service operations.

Providing a service management system is only part of the solution. Asolvi also offers training and consultancy to help you achieve the best possible results from your investment immediately.

 

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Client Testimonies for Asolvi:

“We wanted to streamline the system, we wanted faster invoicing, faster ordering of parts, better visibility, and we wanted to be able to see jobs through to completion directly and with all the relevant information to hand. Tesseract’s REA has totally delivered on all those counts.” - David Monteith, Tecalemit

“With over 195,000 sites to look after, managing our data and service work would be a real challenge if it wasn’t for Tesseract.”- Richard Spencer, IT Consultant, SCCI Alphatrack 

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FLS Contact information: 

Key Contact: Jeremy Squire, UK Managing Director
Phone: +44 (0)1183 800189
Web: www.fastleansmart.com
Email: jeremy.squire@fastleansmart.com

Services provided by FLS: 

 

• Workforce Management and Optimisation
• Real-Time Scheduling
• Field Service Management
• Dynamic Route Optimisation
• Workflow Processing
• Resource Scheduling
• Mobile Solutions
• Reporting Tools
• Document management
• Car stock management
• Microsoft Dynamics CRM Integration
• SAP Integration
• SaaS-Solution

All about FLS: 

FLS is the recognized technology leader in the development and implementation of real-time scheduling, dynamic route optimisation and mobile solutions.  Industry leaders such as IBM, Jungheinrich and Sky across various industries, from 20 to 4.500 field resources, have deployed FLS VISITOUR and FLS MOBILE to increase the efficiency of their field service by a cost-optimised scheduling.

The key differentiator of our software is the worldwide unique PowerOptalgorithm which powers VISITOUR. PowerOpt features smart customizable target parameters that can easily be aligned with your business strategy for operational excellence and customer intimacy to enable achievement of higher resource utilisation and first time fix rates compared to other technologies.

FLS VISITOUR is provided On-Premise or as a SaaS-model and its lean architecture makes integration to your ERP/CRM system easy. In addition, our fully embedded solution FLS VISITOUR for MS Dynamics CRM or our SAP Integration Suite, offers you a seamless and fast integration and saves you not only valuable time and cost but will also improves the user experience of your employees.

FLS VISITOUR Workflow, our workflow-controlled process optimisation solution based on graphical modeling according BPMN, allows you  proactive task control and automated processes for both back office and field activities. All service processes, from call intake through commercial completion, are controlled and documented efficiently.

FLS MOBILE is our stand-alone mobile solution for your field staff. All relevant information for efficient work performance in the field is provided and in connection with FLS VISITOUR supports dynamic scheduling through the transfer of status messages and data transfer in real-time between the field service and back office. Moreover, FLS MOBILE is a platform-independent hybrid application (BYOD) so you are flexible in hardware investments.

We offer expertise to both small and medium-sized enterprises as well as global corporations, using our experience in the development and implementation of Workforce Management Software for nearly 20 years.  All products are develop in Germany by a continuously growing team of highly qualified mathematicians, information scientists, and economists. Our aim is to ensure that our solutions are undisputedly the fastest, leanest, and smartest solutions on the market.

The FLS headquarters are in Heikendorf near Kiel and further offices in Germany, UK, The Netherlands, Scandinavia and USA.

Latest video from FLS:

Latest resources from FLS:

Contact information:

Key Contact: Peter Duffield
Phone: 01295 701810
Email: smart@zafire.com 
Web: www.zafire.com/smart 

 

Services Provided:

• Service Desk Management
• Field Service Mobile Applications
• Customer & Supplier Web Portals
• Contract & Asset Management
• Resource Planning & Optimisation
• Workshop Repair & Warranty Software
• Sales Pipeline & Customer Relationship Management
• Inventory & Stock Management
• Invoicing and Billing Management
• Business Intelligence & Reporting

 

Company Bio:

Smart – Intelligent Service Management Software
The software solution that allows you to get clever running your business
Smarts end to end service capability coupled with its inherent agility and flexibility means you can meet the exact needs of your organisation and adapt quickly to business change - enabling you to maximise customer satisfaction, retention and overall profitability - all without compromising efficiency, quality and productivity.

With its fully web based and comprehensive suite of powerful back office and mobile applications coupled with an unparalleled depth of functionality and extensive customisation opportunities - it really is the only smart solution.

 

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Contact information:

Key Contact: Customer Success Team
Phone: +44 (0)114 221 1000
Email: success@solarvista.com
Web: www.solarvista.com

Services Provided:

 

• Cloud based
• Software-as-a-Service (SaaS)
• Scheduling & Planning
• Mobile Apps
• Asset Management
• CRM
• Parts/Inventory
• Contracts & Agreement
• Sales Quotations

All about Solarvista:

Solarvista is a leading provider of cloud-based field service software & mobile apps, incorporating ERP, CRM, mobile, scheduling, system integration & web applications. They work on every device type, and are accessible anywhere, anytime. Available in five editions to suit all business sizes, your existing systems can be integrated using our innovative system integration products. Established for over 20 years, our products are used by companies of various sizes, in various industry sectors, and in many countries, including The AA, Greene King, Whitbread, Costa Coffee, Co-op and Arqiva.

Solarvista LIVE/X9 is an end-to-end suite of software that helps people who run field service oriented businesses.  It enables our customers to deliver exceptional service levels whilst increasing efficiency and driving revenue growth. It is the only complete solution that manages customer assets, service levels, contracts/agreements, job scheduling, job task control, parts, billing, and quotations. Solarvista LIVE/X9 is cloud-based so no hardware is required. It's accessible via every device type, is available in five editions to suit any business size and via simple all-inclusive per user pricing.

Solarvista LIVE Mobile is a configurable mobile app and communications system that is designed to be used with any system, not just Solarvista’s products. The mobiles apps enable customised workflow and activity tracking to be designed using web based tools. The apps then dynamically change yet still work offline. It’s cross platform, supporting iOS, Android and Windows Phones/Tablets/Laptops.

TRY IT TODAY WITH A FREE TRIAL!

You can find our mobile apps in all the app stores and can be downloaded for free. Tap “Demo Mode” upon start to see a simulation of how they look. Go to www.solarvista.com to sign up for a free trial of Solarvista LIVE/X9 if you prefer to trial a full solution.

Latest video from Solarvista:

 

Contact information:

Key Contact: Ms. Christine Murphy
Phone: 01494 428991
Email: christine.murphy@ifsworld.com
Web: www.ifsworld.com

Services Provided from IFS:

• Software for Field Service & Asset Management
• Optimised Workforce Scheduling
• Mobile Workforce Management</li>
• Service Contract Management
• Field Service & Asset Management

All about IFS:

IFS Enterprise Service Management –software solutions for service and asset management, real-time scheduling and mobile workforce management.

IFS develops, implements and supports unique workforce and planning software, built to respond immediately in real-time to real-world events, giving the insight you need to drive service delivery improvements.

IFS is a leading global enterprise software vendor to industries where asset management, manufacturing, field service management, supply chain management, or project management are core disciplines.

More than 2,100 companies in over 60 countries rely on IFS Applications™, a component-based suite for product & asset lifecycle management that can be configured for ERP, EAM, project-based ERP, field service management, or a combination of all four. IFS Applications has been evolving to meet changing customer needs since 1983 and is configured for agility, usability and low total cost of ownership in its targeted industries. IFS employs 2,800 worldwide.

Latest video from IFS:

Latest Resources from IFS:

White Paper: The business benefits of enterprise mobile solutions

The most significant moments in business begin with the arrival of an idea. An idea that is so profound and far-reaching that nothing will ever be the same again.The idea in question is mobility. Martin Gunnarsson, Director of research and strategy IFS discusses the benefits of enterprise mobile solutions in detail. Click here for instant access (no registration required) 

 

 

Three strategies for field service resource scheduling software

IFS explore how companies implementing enterprise technology to optimise field service scheduling and management have a wide range of options, with a variety of software available to help manage the route and schedule of field service technicians and others that need to be dispatched to remote sites in order to carry out their work. Click here for instant access (no registration required) 

Contact information:

Phone: US:1800 986 4210 / UK: 0800 520 0458
Email: sales@geopal-solutions.com
Web: www.geopalsolutions.com

 

Products and services from GeoPal:

 

• SaaS / Web Management System
• Mobile App – Android (mobile phones and tablets) and iPhone
• Customisable Mobile Forms / Mobile Data Capture
• Scheduling and Dispatch
• Workforce Optimisation
• GPS Location Tracking
• Route Replay
• Mapping and GIS
• API Integration
• Asset Management
• Lone Worker Protection
• Portals
• Reporting

 

About GeoPal:

GeoPal is a cloud service and mobile app for companies that need to manage a field based workforce.

GeoPal is used across industries including field service, facilities management, home healthcare, engineering & surveying, transport & logistics, and the public sector.

While these industries are diverse, they have a common set of needs:

• See the real-time location of field workers and the jobs they are working on,
• Increase field worker productivity
• Eliminate paperwork and collect information from the field
• Provide proof of delivery for work done or services provided.

 

With better visibility of worker locations, scheduling of jobs is more efficient, and because information captured in the field is sent instantly and securely to the office without the need for data re-entry later, workers can complete more jobs per day.

Businesses no longer suffer from lost or delayed paperwork, and the improved efficiency of data transfer means invoices can be issued faster, increasing cash flow.

GeoPal’s customisable mobile forms can capture customer signatures, photos, barcodes or RFID scans, and a variety of data formats and transmit the information instantly to the office. The office administrator can view worker, asset and customer locations on the map, schedule and dispatch job information to worker’s mobile phones, and configure assets, reports, and lone worker protection settings.

This gives better visibility and control of business operations, improves productivity and accuracy of work completed in the field, and enables increased cash flow by issuing invoices and customer reports faster.

If you have existing internal systems, into which you are re-entering data from spreadsheets or paper forms, GeoPal can be used as a complementary mobility solution. Our powerful and flexible APIs let you connect GeoPal to existing systems (HR, CRM, Finance), ensuring the secure transfer of information between field and office to add mobility and improve reporting for your business.

GeoPal is used by customers in USA, Ireland, UK, Middle East and Africa. Customers on average see a 20% improvement in productivity and up to 50% reduction in administration costs by using GeoPal mobility solutions.

Visit www.geopalsolutions.com for a free trial, to see the difference GeoPal can make to your business.

 

Latest Video from GeoPal: 

GeoPal Solutions for Field Service

 

Geopal company overview:

 

Resources from GeoPal:

Case Study: Telecommunications

GeoPal mobility solution improves visibility and location tracking while reducing costs for businesses providing field services to the Telecommunications Sector. Click here to read more (instant access, no registration required) 

 

 

 

 

 

Contact information: 

Key Contact: Jo Wakeling, EMEA Field Marketing Manager
Phone: +44 (0) 1628 607 000
Web: www.clicksoftware.com
Email: info@clicksoftware.com

 

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Services Provided by ClickSoftware:

• Mobile Workforce Management
• Enterprise Mobility
• Optimised Scheduling
• Shift Planning
• Demand Forecasting
• Capacity Planning
• Enterprise App Store
• Cloud offerings
• SMB packaged solution

 

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About ClickSoftware:

ClickSoftware is defining field service engagement, empowering the world's most customer-centric and demanding organisations to optimise the full potential of every service interaction.

With ClickSoftware, field service becomes the new competitive lever to drive differentiation and business value. The Click Field Service Edge Platform arms field service leaders with the smartest technologies, a limitless technology-forward platform, and the knowledge gained from a global community of best practices.

Exclusively focused on field service since creating the market, ClickSoftware has managed billions of service engagements and is relied upon by nearly a million field service professionals every day.

The company is the recognised market and technology leader by analyst firms including Gartner, IDC and Frost & Sullivan. And, Click is the field service solution of choice for Salesforce, SAP and top systems integrators. More than 350 global enterprises across 20+ industries tap into ClickSoftware for the world's smartest thinking in field service. ClickSoftware. The field service leader.

 

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Latest video from ClickSoftware

 

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Latest News & Features from ClickSoftware:

 

ClickSoftware announce launch of Artificial Intelligence based field service tool

ClickSoftware, a leading provider of field service management solutions for the enterprise, today introduced Click Field Service Edge, a new cloud-based, mobile workforce management platform designed to meet the needs of the largest and most demanding field service providers. Read more here...

 

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Time to start banging the drum

ClickSoftware have for a long time been seen as a key leader amongst field service solution providers. But the sector has gone through rapid evolution within the last few years with technology moving forward whilst the market becomes ever more competitive. Read more here...

 

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Want to know more? Click here for a full list of news and features from ClickSoftware 

 

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