ARCHIVE FOR THE ‘field-service-software-providers’ CATEGORY

Contact information: 

Key Contact: Tina Ladd
Phone: 01926 623 500
Web: mplsystems.co.uk
Email: info@mplsystems.co.uk

 

---

 

Services Provided:

• Field Service Management Software
• CRM & Service Management
• Contact Centre Software
• Self-Service Technology
• Parts & Stock Management
• Mobile Workforce Apps
• Service Desk Software
• Scheduling & Workforce Optimisation
• Mobile Field Sales
• Business Intelligence & Analytics

 

---

 

About IFS-mplsystems:

IFS-mplsystems develop and deliver field service management and customer engagement software for businesses around the world who manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to our customers, has made us a recognised leader and the most recommended supplier in our sector.

From real-time dynamic scheduling, advanced service and contract management, to parts and returns and repair, IFS-mplsystems can manage your complete end to end service life-cycle. With Customer Engagement a priority for service organisations, IFS-mplsystems’ pioneering Omni-Channel Contact Centre and AI enabled Self-Service options can help transform not only the efficiency of your operations but also customer satisfaction, upsell and customer loyalty.

 

---

 

Latest video from IFS-mplsystems:

---

 

Latest Resources from IFS-mplsystems:

7 Key Steps to Achieving Customer Service Excellence in the Service Industry

This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service business can improve customer service excellence in the service industry...  click here to view the white paper

 

 

 

 

---

 

Evaluation of the top three customer self-service technologies for field service

This white paper will explore the transitioning role of the customer in field service and how the proliferation of smartphone devices has created a demand for self-service technology in both B2B and B2C markets... click here to view the white paper

 

 

 

---

 

For more white papers from mplsystems visit mplsystems.com/resources

 

---

 

Latest News & Features from IFS-mplsystems

Contact information:

Key contact: Paul George
Phone: 0845 230 9787
Email: info@ontaap.com
Web: www.ontaap.com

Services provided:

• Mobile Workforce Software Applications
• Windows 8.1 software apps
• Secure Web Portals
• Job Management Software
• Data Capture Software
• Mobile Devices – tablets, smartphones, PDAs

All about Taap: 

TAAP is a mobile software application provider for devices such as tablets, smartphones, and PDAs. Our software is designed for organisations that need to mobilise their workforces and streamline everyday processes. Applications can be simple or complex depending on client requirements, and more than one application from TAAP can be used on the same device.

Clients have benefitted from our software by saving operational costs, improving compliance, and increasing productivity, whilst at the same time reducing unnecessary administration and eliminating paper forms.

Applications range from inspections and audits through to vehicle movements, repairs & maintenance, deliveries, data capture at events/promotions, fundraising, and vehicle daily checks. TAAP provides standard applications which can be downloaded and used immediately, as well as customised applications which are configured from a pre-built platform and then tailored to customer requirements.

Our software runs on multiple operating systems – Windows 8.1, Windows 8, Windows Mobile, Android, and iOS.

TAAP has strategic partnerships with a number of hardware and airtime suppliers so we can provide organisations with a complete package, enabling mobile working to be both cost effective and straightforward to implement.

We can provide two options for your organisation if you are looking to mobilise your workforce or improve upon a system which no longer suits your needs. A completely stand-alone system where your data is created and saved in a secure web portal provided by TAAP, and information is sent to and from your mobile devices; or we can integrate a mobile system with your existing databases.

Our clients range from small and medium sized businesses through to large enterprises, such as RAC, DHL, the NHS, Intertek, Amey, and Fiat.

Depending on your requirement, we can add features to your applications which enhance the capabilities. These include location based services such as TAAP’s own Vehicle On Route and Current Location products which help to inform customers and employers of the locations of their operators, thus improving customer service; sat-nav software; address look-up and bank checker – either available on or offline; HPI look-up for vehicles; and remote device management software for problem solving and lock-down on the move.
 

Contact information:

Phone: 0141 352 2280
Email: sales@pulsion.co.uk
Web: www.pulsion.co.uk

Services provided:

• mobile workforce management
• field service software solutions
• form designer
• mobile data capture
• asset management
• task scheduling
• resource planning
• issue management
• data dashboards
• client portal

Company bio: 

Pulsion Technology partners with its clients to mobilise their workforce and transform business operations. Pulsion’s field service management software, Konformance, connects you with your field workforce, giving you complete visability of the service delivery operation while driving efficiency and profitability.

Pulsion understands that every business is different and do not believe in a “one size fits all” approach. The team take the time to understand your needs and your business strategy, tailoring a field service management solution based on your objectives.

Key features of Konformance software include:

• Forms Designer: Throw away your old paper forms or documents and design mobile forms which can be sent to your mobile field workers to complete tasks. Photographs and signatures can be recorded as well as complex information such as non-conformance issues, faults and recommendations.
• Mobile Data Capture: Record data on a mobile form which can be transformed into a professional report instantly. Produce detailed and consistent word documents without the need to type detailed information.
• Asset Management:Track and manage an organisations assets quickly and easily on a mobile device using Konformance. By creating an asset register and assigning each asset with a unique asset number, field workers can easily identify an asset, record data relating to that asset and monitor its performance.
• Task Scheduling:Allocate jobs completely electronically and more efficiently, minimising the risk of scheduled tasks being missed or overdue.
• Resource Planning:View each workers schedule and utilisation rate in a diary format over a specific period of time, giving you an accurate view of staff availability and the ability to re-allocate resources quickly and easily. Instantly highlight any out-of-specification measurements or issues with the assets you are working with.
• Data Dashboards:Easily display and share important measurements, key performance indicators and non-conformance issues amongst the relevant stakeholders.
• Client Portal:Set tiered, client-by-client permissions levels so you can control what information a user can access. Clients can download job reports as soon as they are completed and view both current and historic non-compliance issues.

Latest video: 

 

Konformance: Dashboards

Konformance: How to change asset maintenance dates

 

Konformance: Skills Management

 

Konformance: Job List

Back to Field Service Software and Apps Directory Page

Back to Directory Home Page

Back to Field Service News Home Page

 

 

---

Services Provided:

---

• Assisted Scheduling
• Workforce Optimisation
• Route Optimisation
• Audit Trail
• Business Intelligence
• Reporting Tools
• Workflow
• Document Management
• Customisation Toolsets
• Outlook Integration

 

---

Company Bio:

---

Exel Computer Systems plc. a UK software author, has been developing, implementing and supporting business software solutions since 1985. With hundreds of successful implementations and thousands of users around the world, Exel has a proven track record of working with some of the world’s most well-known organisations.

Exel’s experience and extensive industry knowledge ensure that they are best placed to assist their customers to achieve competitive advantage through the employment of a state-of-the-art business solution. In a constantly changing business environment Exel is a provider that you can trust, and with continual product investment, a company which will be around in the future.

Exel’s Eagle Field Service system leads the way as a complete mobile management solution providing real-time information and resources to field based engineers delivered directly to their mobile or touchscreen device, as well as unprecedented levels of control and visibility to management. Eagle Field Service provides a fully integrated range of modules from a single software author.

Eagle Field Service allows service and maintenance engineers, or any remote worker, real-time access to cases, schedules and mobile data. Information is relayed real-time to the back office management system, ensuring that company wide mobile data and office-based information is unified throughout. This modern real-time mobile solution works on or off-line, across different platforms including smartphones, tablets and laptops.

Triton Showers Service Manager, Graham Neve, has found working with the Exel team has considerably broadened the business calibre of his service team.  “Working with Exel helped the staff at all levels in the business to understand the changes required in their role as a result of the solution, improving the way they communicate with the customer”. He believes Triton Showers are in a much stronger position thanks to their implementation of Eagle Field Service and the support received from Exel.

 

---

 

Latest video:

Resources:

---

Case Study: Safestyle UK

With 13 installation and 36 sales branches around the UK, and a 600-employee factory manufacturing over 6,000 doors and windows each week, Bradford-headquartered Safestyle is one of the country’s leading businesses in the replacement door and window market. But by late 2013, the company recognised that it needed to update its aftersales customer service capabilities, which had become spread over three distinct systems, giving rise to inefficiencies and data duplication.

Read the full case study here. (instant access - no registration required) 

 

---

 

Case Study: Dale Power Solutions

Is bespoke or off-the-shelf better? Thanks to Exel's EFACS E/8, the best of both worlds is available. Following a business process review, Dale Power Solutions has found EFACS has improved its management reporting, enabled business process automation and supported strong business growth.

Read the full case study here. (instant access - no registration required)

 

---

 

White Paper: How do large Field Service companies gain competitive advantage?

The ability of technology to seamlessly connect the back office and front line service personnel is now widely acknowledged and can be seen by the growing number of businesses investing in Field Service Management (FSM) systems.

While such systems have been around for a number of years, the widespread adoption of smartphones and tablets/phablets and the browser-based information exchange these offer, have led to a new generation of smarter, more intuitive solutions. However, gaining competitive advantage, especially for businesses having to manage large field service teams, increasingly lies in making the best strategic use of this technology.

Read the full white paper here. (instant access - no registration required)

 

---

 

White Paper: Five Benefits of a Modern FSM Solution

The increasing prevalence, accessibility and reliability of the internet enabled communications infrastructure has provided substantial benefits to those field service companies that have adopted a market leading Field Service Management (FSM) system such as Eagle Field Service, from Exel Computer Systems plc.

With over 29 years’ experience of continually developing and delivering fully integrated business solutions and committed to utilising the latest technology, Exeloffers five of the most achievable benefits obtainable through use of a modern FSM system.

Read the full white paper here. (instant access - no registration required)

 

---

 

Back to directory home page

Back to directory software providers page

Back to home page

Advanced Field Service Contact information:

Phone: 0844 815 5504
Email: fieldservice@advancedcomputersoftware.com
Web: www.advancedfieldservice.com

 

---

 

Services Provided by Advanced Field Service:

 

• Scheduling (assisted & fully-automated)
• Call/job management
• Mobile solutions
• Contract management
• Planned preventative maintenance
• Project/installation management
• Job costing
• Accounts integration
• Stock management
• Web-enabled access
• Reporting
• Document management
• Cloud offerings 

 

---

All about Advanced Field Service:

Advanced Field Service is the UK's largest dedicated field service software provider.

Designed to grow with your business, our modular, scalable software supports over 6,500 engineers every day – freeing you to concentrate on delivering exceptional customer service, time again.

Our leading integrated solutions, including Siclops and Service Director, make managing your service business easy – giving you all the tools you’ll ever need to manage your growing business: Call & Scheduling; Contracts; Parts; Mobile; Analytics; and more.

Don’t just take our word for it! Our clients include Bailey Maintenance, Blue Flame Gas, Centrica, Chubb, Costa, Ecowater Systems, Hertel, RSA, Sodexo and Weblight – to name just a few.

 

---

News & Features from Advanced Field Service:

Field Service News Podcast: Episode 6 - What exactly does end-to-end field service mean?

In this edition of the Field Service News podcast we welcome back Paul Sparkes, Business Development Director with Advanced Field Service. as we look back across the findings of our research into the varying types of mobility tools being used in field service today...  Click here to hear the podcast

 

 

 

---

 

Resources From Advanced Field Service:

The Service Managers Handbook

This must-read handbook takes a glimpse at the key areas that all service managers need to address to give your field service organisation the power to evolve from 'field service burnout' to 'best-in-breed'! Click here to download

 

 

 

Whitepaper: From cost centre to profit centre

This must-read free guide uncovers how service organisations can gain an accurate understanding of which areas of your business and client base are the most (and least) profitable. Importantly, it uncovers how to build profitable relationships with your clients - all whilst protecting your valuable bottom line. Click here to read more

 

 

CASE STUDY: Watret turns up the heat with Advanced Field Service

Heating company Watret & Co. takes on an additional 3,000 properties with no increase in workload or staff thanks to Service Director. Click here to read more

 

 

 

CASE STUDY: RSA migrates seamlessly to Siclops with a significant ROI

With managing over 2,000 jobs per day, RSA needed an end-to-end service management system that could handle their growing demands. Siclops fitted the bill with a seamless migration and a significant ROI. Click here to read more

 

 

 

---

 

Videos

Video: Watret & Co.

In this video interview Project Manager, Anthony Watret, explains how Advanced has not only improved efficiency and productivity but also allowed them to grow both their clients and suppliers.

 

Video: SCAN COIN case study

Leading automated coin and bank note processors SCAN COIN has ‘leapt generations’ with Siclops’ powerful and adaptable platform, paying dividends and enabling growth.

 

---

 

Back to Directory Home Page

 

---

 

Back to Field Service Software Directory Page

 

---

 

Back to Home Page

 

Contact information for eBECS:

Phone: +44 (0) 8455 441 441
email:  swilson@ebecs.com
web: https://www.ebecs.com/

 

---

 

Services provided:

 

• Contract & Asset Management
• Service call scheduling and optimisation
• Stock & Logistics
• Quotations
• Internal Repair Centre & CRM
• Customer Web portal
• Mobile Data

 

---

 

All about eBECS:

The eBECS philosophy is simple: Technology is about successfully connecting people, process and progress. In Field Service, profitability requires that projects are correctly estimated and completed on time while meeting or exceeding customer expectations.

To succeed today, companies need to adopt strategic and financial, project, and resource management practices. eBECS helps accomplish this with Microsoft Dynamics 365 for Field Service, an integrated solution that allows organizations to share data, work together, and make informed decisions.

Just as importantly, eBECS templated implementation and unique rapid-return methodologies deliver significant time and cost benefits to their customers.

Tailored to specific industry and business needs, eBECS’ award-winning solutions using Microsoft Dynamics 365 focus on delivering improved business performance and productivity. With Microsoft Dynamics 365 for Field Service, their Field Service customers can streamline and integrate processes, improve customer relations and service, maximise sales, minimise waste, optimise the extended supply chain and manage customer demands efficiently.

It’s a big list of desired business outcomes that the customer can happily check off, all within one integrated solution.

Most recent awards:

 

• Microsoft UK Partner of the Year 2016
• Microsoft Dynamics MEA Partner of the Year 2016
• Global IOT Partner of the Year Finalist 2016

 

 

---

 

Latest video from eBECS:

 

See more videos from eBECS at:

 

• 5 Reasons for Site Assessment Technical Surveys
• Project Service and Field Service in Action
• Stop Stressing and Start Profiting

 

---

 

Resources from eBECS:

On Demand Webinars:

eBECS publish a series of on demand webinars. Click the links below to find out more and download direct from the eBECS site.

 

• Strategic Field Service for the Construction Industry
• Microsoft Dynamics 365 for Field Service – Understand customers’ changing expectations
• Microsoft Dynamics 365 for PSA – Deliver projects on time, on budget, while maximising your highly skilled resources

 

 

Latest News and Features from eBECS:

View other field service management software providers