Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.
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May 17, 2021 • Features • Digital Transformation
Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.
The discussion looks at whether Augmented Reality (AR) is set to become a key part of the field service toolkit, how the shift to remote services will change the role of the field service engineer, the importance of effortless when it comes to new technology, how AR can improve multiple facets of field service operations and how it can be implemented effectively within just a matter of months.
In this excerpt from the full discussion, the group discuss how while the pandemic shone the spotlight on the important role AR can play in the field service sector, the tools that are available have been slowly evolving for a number of years now and are more mature than many may think.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
For further information on this topic read the latest exclusive Field Service News white paper that features additional insights on Augmented Reality
Subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.
If you are yet to subscribe you can join our free-forever subscription tier FSN Standard by hitting the button to access a dedicated registration page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soon as you are registered.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Help Lightning who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of our privacy policy available here which is in line with GDPR regulations and is an ongoing condition of subscription.
May 17, 2021 • Features • servicepower • Blended Workforce • Managing the Mobile Workforce
In the final feature in our series of our excerpts from a new and exclusive Field Service News Essential Guide published in partnership with ServicePower we ask can the blended workforce model work for a field service organisation in any vertical...
In the final feature in our series of our excerpts from a new and exclusive Field Service News Essential Guide published in partnership with ServicePower we ask can the blended workforce model work for a field service organisation in any vertical sector?
With the benefits of a blended workforce model becoming increasingly apparent, the case for broader adoption of the blended workforce in the field service sector seems to be becoming clear. But is it an approach that is suitable for all field service companies? Or is it better suited to specific industry verticals?
Across this series we have outlined the benefits of the blended workforce model, explored the challenges in bringing everything together into a cohesive whole and discussed the role technology can play in overcoming those challenges.
We have also heard from service leaders who represent the best-in-class when it comes to leveraging the blended workforce model, and each of these companies, Ericsson, Ideal Boilers and Electrolux, operate in very different industry sectors. However, as we saw when looking at the core drivers for each of these companies to embrace a blended workforce model, we also saw many similarities. Seasonality in particular was a common thread in all of the interviews we undertook when developing this guide and its accompanying documentary.
So perhaps the biggest question that remains is whether the blended workforce model is suitable for companies in all industry verticals?
“Variable demand is probably one of the key drivers to think about first,” states Adam Gordon, Head of Network Planning and Operations, Ericsson.
“After that, we can begin to consider where that variable element comes into play. Is it geographical where you need the support? Is it seasonality where you need the support? Is it utilization of the workforce? Do you have a higher cost than you need to?
“All of these questions are important, but for me, the trigger question remains do I have a variable demand? If the answer to this is yes, then the problem is where is that variable demand and that will then lead to thinking about the blended workforce model.
“At Ericsson, with all the multitude of skills that we need, the geographical locations, the seasonal impact, it is definitely a variable business. Our use of a blended workforce model allows us to manage that in a way where every penny we spend is basically is adding value.”
"Varying sectors will have different levels of pressure and I actually think that’s one of the key barriers and one of the reasons we’ve seen maturity within some industries rather than others." - Chris Jessop, Ideal Boilers
Ideal Boilers’ Customer Service's Director, Chris Jessop also feels that the blended workforce model could apply to most sectors.
“At a certain level the blended workforce model applies to most sectors,” he explains.
“Varying sectors will have different levels of pressure and I actually think that’s one of the key barriers and one of the reasons we’ve seen maturity within some industries rather than others. The white goods sector is probably leading the way with hybrid workforce models. As a concept, it is well established within that industry, and the reason why it’s been very successful is that the customer expectations with a white goods repair visit if it is done within a reasonable time-frame, is acceptable.
“Other industries, such as the heating industry, customers want their heating back on the same day. As a provider within this sector, we’ve got to make sure we have the processes in place to try and live up to those customer expectations. It is that level of customer expectation, which a lot of companies see as a barrier to adopting the blended workforce.”
This is echoed by Steve Zannos, Senior Director Service Delivery, Electrolux as he reflects on the suitability of a blended workforce model across other industry sectors beyond his own.
“For us at Electrolux, having a third-party network helps us balance help the peaks as well as helps us in some of the remote areas where maybe we’re not going to have a technician.,” he explains.
“Our goal is that the experience is the same whether it’s an independent service provider or factory service technician, and how we give them the tools to do that, whether that’s knowledge management, us being smarter from a triage perspective, and parts identification or improving our parts supply chain to get the right part to the right place at the right time.
“All those things I think, are doable, the technology is out there to do it. Ultimately, it’s how and what you need to do to leverage that network, but I certainly think blended network adoption is going to grow.”
Indeed, the blended workforce model, as we have seen in this series can deliver significant benefits to all companies with variable demand on their field workforce and while a complicated process to implement, with many moving parts, the technology is now available to overcome those challenges.
With a customer base that sits across a wide array of industries, perhaps no one is better placed to answer this question than Frank Gelbart, CEO ServicePower, whose team have probably more touch-points with companies effectively harnessing the blended workforce than any other organisation in the world.
“To take the plunge with a blended workforce model, what we’re seeing is that really the biggest impediment is that it requires dedicated resources within a company to recruit, train, certify and manage a third-party workforce,” Gelbart states.
“To me, this seems to be only real barrier to the blended workforce gaining even more traction than it already has.”
Many things are changing in the field service sector as we build a new normal in a post-pandemic word. The blended workforce is coming. Are you ready?
Want to know more?
Field Service News subscribers can access the Essential Guide to the Blended Workforce instantly by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interviews of those service leaders featured in this guide in our Digital Symposium section of the website which is available @ www.fieldservicenews.com/digital-symposium
Data usage note: By accessing this Essential Guide you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
Further Reading:
- Read more about managing the mobile workforce @ https://www.fieldservicenews.com/blog/tag/managing-the-mobile-workforce
- Read more about the blended workforce @ https://www.fieldservicenews.com/hs-search-results?term=blended+workforce
- Read more about the impact of the pandemic on the field service sector @ https://www.fieldservicenews.com/en-gb/covid-19
- Discover this months selection of available resources on our FSN Standard subscription tier @ https://www.fieldservicenews.com/fsn-standard-resources
- Find out more about the solutions ServicePower offer @ www.servicepower.com/
May 14, 2021 • Features • Augmented Reality • Digital Transformation • Help Lightning
Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.
Kris Oldland, Editor-in-Chief, Field Service News welcomes Gary York, CEO and Evans Manolis, Senior Consultant Help Lightning as the group discuss the practical considerations of implementing Augmented Reality in Field Service.
The discussion looks at whether Augmented Reality (AR) is set to become a key part of the field service toolkit, how the shift to remote services will change the role of the field service engineer, the importance of effortless when it comes to new technology, how AR can improve multiple facets of field service operations and how it can be implemented effectively within just a matter of months.
In this excerpt from that full hour long interview the conversation turns to discuss whether we have finally reached a tipping point in terms of the use of AR in field service and if its incorporation into field service operations has now become seamless.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
For further information on this topic read the latest exclusive Field Service News white paper that features additional insights on Augmented Reality
Subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.
If you are yet to subscribe you can join our free-forever subscription tier FSN Standard by hitting the button to access a dedicated registration page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soon as you are registered.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Help Lightning who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of our privacy policy available here which is in line with GDPR regulations and is an ongoing condition of subscription.
May 14, 2021 • Features • Telecommunications • Blended Workforce • Managing the Mobile Workforce • Ericcson • Adam Gordon
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of Network...
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of Network Planning & Optimisation, Ericsson
In this final excerpt from that interview, we hear Gordon's opinion on whether field service companies from any sector can adopt the blended workforce model to improve their service delivery.
Want to know more?
Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Gordon in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium
Data usage note: By accessing the documentary you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
May 13, 2021 • Features • CEO • Dave Hart • Service Leadership • Leadership and Strategy
Dave Hart, Managing Partner of Field Service Associates, discusses one of Marvel’s greatest superheroes (and the issue of skill shortage in the field service sectors)...
Dave Hart, Managing Partner of Field Service Associates, discusses one of Marvel’s greatest superheroes (and the issue of skill shortage in the field service sectors)...
In 1963 it was the height of the Cold War and it so happened that Marvel published its latest comic edition entitled Tales of Suspense. It launched a new superhero who was a wealthy ‘ladies’ man’ (Don’t shoot the author at this point - that’s how Marvel described him - can we say that now?) called Anthony Edward Stark or Tony Stark as most of us know him. The creator of this new superhero, Stan Lee, based the character on Howard Hughes, one of the most colourful and influential entrepreneurs of his time.In 2008 the character hit the big screen in the film Iron Man, played superbly by Robert Downey Jr. and grossed over $585 million at the box office.
Iron Man had the following abilities:
- Genius level intellect
- Proficient scientist and engineer
- Powered armour suit with:
- Superhuman strenght, speed, durability, agility, reflexes, and senses
- Supersonic flight
- Energy repulsor and missile projection or Regenerative life support
Tony Stark’s armour suit was always intriguing to me as it gave him an extraordinary advantage in any situation as it was powered by an arc reactor. He could fend off any potential foe as it gave him incredible strength and durability.
It got me thinking. Wouldn’t it be wonderful if someone would develop a suit that would give people incredible strength and durability? Just imagine the uses. People with a physical disability could walk again. The elderly, who may struggle with physical exercises such as climbing stairs or walking could live a ‘normal life’ again if a suit like Tony Stark’s existed.
Well, perhaps it does, in the form of Exoskeleton technology. According to a study by ABI Research, global exoskeleton revenues are expected to rise from $392m (£284m) in 2020 to $6.8bn in 2030. When you consider all the use cases, this number does not seem so unbelievable.
In our mind's eye, we may see large bulky metal frames with wires and hydraulic pipes hissing as the frame moves like some giant metal Schwarzenegger lifting a small family car, but this is not reality anymore, the technology has improved over time. There are practical use cases now used in everyday life. Take GM for example, they are supporting the development of a battery-powered exoskeleton glove developed by Swedish firm Bioservo. This glove, called the Iron Hand, has sensors and motors in each finger, which automatically respond to the level of force that the wearer applies to his or her hand when lifting or gripping something. The glove, therefore, takes up some of the strain. A simple use case, but it helps with productivity, lowers repetitive strains, decreases health and insurance costs, and reduces the risk to its workers.
"It’s been long established that field service is heading for a skills shortage. Growth in service businesses has fuelled demand..."
Does this all seem a bit 22nd century still? Well, Delta airlines are testing a full-body exoskeleton for their baggage handlers that can lift to 90KG (200lbs) for up to eight hours at a time. Please think of the benefits that will deliver to the long-term health and well-being of their people.
So why is the growth in exoskeleton technology so rapid? Well, according to the American Chiropractor Association, back pain accounts for more than 264 million lost workdays in one year—that’s two workdays for every full-time worker in the country, and Low-back pain costs Americans at least $50 billion in health care costs each year—add in lost wages and decreased productivity and that figure easily rises to more than $100 billion, in the US alone!
Now to my point here - it’s been long established that field service is heading for a skills shortage. Growth in service businesses has fuelled demand. As the Boomer generation retires, the next generation of Millennials display signs of reticence and don’t always see field service as an area where they see their career long term. We are heading for the perfect skills shortage storm.
Yes, some technology advances help; the boom in AR technology that allows much better remote triage impacts productivity and customer experience. Couple this with Customer Replaceable Units (CRU’s) and the pressure has been relieved somewhat. Still, most service organisations have no choice other than to send a highly skilled engineer to a customer site to affect a fix.
So, where does this leave us?
Fewer engineers and higher workloads might mean we need to use tools that could extend the working day or indeed the working life of our engineers. Using exoskeleton suits could reduce the physical burden on engineers so this can be possible. Factor in AI where the suits become more intelligent as they learn over time, and you could have a combination that could deliver a huge productivity bump in field service. Also, consider that as battery technology and manufacturing costs reduce, this technology will be within the grasp of a service leaders budget – it’s just a matter of time…
So next time you place a service call on your office printer, look out for Tony Stark with his tool bag in hand. If Pepper Potts is with him, then you really have struck gold.
Further Reading:
- Read more about Leadership and Strategy @ www.fieldservicenews.com/leadership-and-strategy
- Read more exclusive FSN articles from Dave Hart @ www.fieldservicenews.com/dave-hart
- Learn more about Field Service Associates @ fieldserviceassociates.com
- Connect with Dave Hart on LinkedIn @ linkedin.com/david-hart
- Follow Dave Hart on Twitter @ twitter.com/DaveHartProfit
May 12, 2021 • Features • servicepower • Blended Workforce • Managing the Mobile Workforce • Documentaries
Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can produce...
Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can produce and whether the pandemic and the capacity crisis we face as we turn towards recovery will be a further driver for its wider adoption.
In this excerpt from that documentary, we ask whether the blended workforce model is suitable for field service organisations working across any industry verticals.
Want to know more?
Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interviews recorded for the documentary in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium
Data usage note: By accessing the documentary you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
May 11, 2021 • Features • Artificial intelligence • White Paper • Digital Transformation • IFS • Covid-19
In this third article of a series of excerpts from a recent e-book published by IFS, we look at how to use artificial intelligence to optimize resources and make predictive scheduling a reality.
In this third article of a series of excerpts from a recent e-book published by IFS, we look at how to use artificial intelligence to optimize resources and make predictive scheduling a reality.
This feature is just one short excerpt from an exclusive Field Service News e-book published by IFS.
www.fieldservicenews.com subscribers can read the full e-book now by hitting the button below.
If you are yet to subscribe you can do so for free by hitting the button and registering for our complimentary subscription tier FSN Standard on a dedicated page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soo as you are registered.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content IFS who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of your subscription agreement which you opted into in line with GDPR regulations and is an ongoing condition of subscription.
Artificial Intelligence to Optimize Resources
The Challenge
Optimizing the productivity of your field workforce while delivering a great experience for your customers is ever more challenging in today's on-demand world.
Field service software with embedded Artificial Intelligence (AI) delivers knowledge efficiently, processes solutions to complex data seta, and automates repetitive activities to allow human workers to focus on personalized service, solving complex problems and escalations - where people excel. AI is revolutionizing the way resources are optimized, paving the way for predictive scheduling and enabling organizations to consistently meet service level agreements for enhanced outcomes.
However, despite almost 90 percent of businesses intending to make an investment in AI, it can be difficult for them to get started on the journey to delivering the value that AI promises. The important thing is not AI in and of itself, but how it can be used as an enabler within our solutions. Our AI solutions are focused on clear use cases that will allow you to better support your business, both now and in the future. We make AI easy to use and to understand for non-technical data specialists, removing the complexity while still delivering solutions that are rubust and powerful in their use of algorithms and data science.
"IFS scheduling optimizing is a phenomenally powerful tool. It is key to us in delivering the outcomes our customers want in the most efficient way possible."
Mike Gosling, IT Service Platforms Manager, Cubic Transportation Systems.
The Solution
IFS gives you what you need to optimize your planning and scheduling activities to manage the strategic, operational and tactical elements of your resource planning.
Powered by industry-leading artificial intelligence, IFS can do in minutes what our competitors take hours to accomplish. Our planning and scheduling solution allowa you to forecast and model your requirements to test strategic changes before you implement them, saving you time, money, and headaches.
Service is the New Product. And It Enables the Move to Outcomes
The Challenge
Adopting Artificial Intelligence allowa your organization to move towards greater automation of business processes when it is effectively combined with other technologies to solve problems end-to-end.
As you've seen, for example, the predictive service of assets relies on effective live data gathering via IoT sensors, machine learning to predict future asset performance using a model built on data sources like maintenance history, and advanced scheduling and optimization to plan the most effective maintenance schedules based on these predictions.
The Solution
The key to how IFS delivers improved processes lies in our Intelligent Process Automation, which is a combination of the following tools:
- Process discovery and representation through a business modeler used for a Digital Twin of the Organization (DTO)
- Data and knowledge management through the creation of connected knowledge representation to describe processes and their related entities and properties
- Process monitoring through Machine Learning, continually improving execution through reinforcement learning
- Automation through a workflow engine that can initiate actions within our software
"It's inevitable: selling products as services will become a major component of businesses over the next decade."
Aly Pinder, Product Director, Service Innovation & Connected Products, IDC.
Business applications have always been about process automation, but historically knowledge has been captured and implemented using human-crafted business rules and thresholds. This approach has shortcomings: the rules used are typically of limited complexity, do not change dynamically over time and purely encode knowledge as directed by humans, who might not be doing things efficiently or correctly. By incorporating machine learning, IFS can help organizations leverage historical data to detect patterns and rules that might not be apparent to people, while learning continues over time to produce the best decisions and enable organizations to adapt to changing business environments.
Look out for the next feature from the e-book "The Future of Service Management Technology" next week where we look at two major service challenges to overcome when it comes to the service workforce.
This feature is just one short excerpt from an exclusive Field Service News e-book published by IFS.
www.fieldservicenews.com subscribers can read the full e-book now by hitting the button below.
If you are yet to subscribe you can do so for free by hitting the button and registering for our complimentary subscription tier FSN Standard on a dedicated page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soo as you are registered.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content IFS who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of your subscription agreement which you opted into in line with GDPR regulations and is an ongoing condition of subscription.
Further Reading:
- Read more about IFS on Field Service News @ www.fieldservicenews.com/ifs
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Learn more about IFS @ www.ifs.com
- Download the IFS Service Managers Buyer's Guide @ www.ifs.com/assets/service-management-buyers-guide/
- Learn more about IFS Cloud @ www.ifs.com/ifs-cloud-overview/
- Follow IFS on Twitter @ twitter.com/ifs
May 10, 2021 • Features • Digital Transformation
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of Augmented Reality within their field service...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Clay Barker, Director of Service and Support, Revolution Retail Systems about their use of Augmented Reality within their field service operations.
During the discussion, Barker outlines how the tool has driven multiple benefits across their field service operation including improving customer satisfaction and increasing first-time fix rates as well as outlining how they achieved an effective roll-out which achieved excellent adoption rates in just three months of implementation.
In this excerpt from that conversation Barker explains how Revolution Retail Systems have incorporated Augmented Reality tool, Help Lightning into their contact centre triage workflow.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
For further information on this topic read the latest exclusive Field Service News white paper that features additional insights on Augmented Reality
Subscribers across all our subscription tiers can currently access this paper instantly by hitting the button below.
If you are yet to subscribe you can join our free-forever subscription tier FSN Standard by hitting the button to access a dedicated registration page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soon as you are registered.
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Help Lightning who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of our privacy policy available here which is in line with GDPR regulations and is an ongoing condition of subscription.
May 10, 2021 • Features • Samir Gulati • servicepower • Blended Workforce • Managing the Mobile Workforce
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart, CEO...
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart, CEO of ServicePower.
Here Gelbart and Gulati offer their in-depth insight and expertise around how the systems that are required to manage the complexity of the blended workforce model within the already complex operations of field service delivery
Want to know more?
Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Gulati and Gelbart in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium
Data usage note: By accessing the documentary you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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