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Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the conversation focuses on the findings of the study revealing equal issues with downtime and overtime in workforce management.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky

Anvl announces today that their Connected Worker platform has surpassed the milestone of 10 million data points collected from frontline workers and supervisors. The easy-to-use mobile platform helps companies capture and unlock critical data from the workforce to drive continuous improvements in quality, safety and operations. 

Anvl connects frontline workers and supervisors to make it easier for companies to detect and capture insights straight from the frontline at the earliest possible point. This data keeps management informed, and worker concerns can trigger alerts for escalation messages, helping organizations make better decisions in real-time based on valuable data from the workforce. Companies can then address issues faster, resulting in productivity improvements and reduced costs.

ANVL'S MILESTONE ACHIEVEMENT HIGHLIGHTS THE CRITICAL NEED FOR DATA COLLECTION TO CAPTURE INSIGHTS FROM FRONTLINE WORKERS

Anvl connects frontline workers and supervisors to make it easier for companies to detect and capture insights straight from the frontline at the earliest possible point. This data keeps management informed, and worker concerns can trigger alerts for escalation messages, helping organizations make better decisions in real-time based on valuable data from the workforce. Companies can then address issues faster, resulting in productivity improvements and reduced costs.

“Fast-tracking digital transformation for our Safety Programs is a key initiative for us and we've been able to achieve that goal with Anvl, “said Cliff Gibson, Senior Manager Safety, Exelon Corporate Safety and Environmental Sustainability. “Our Behavior-Based Safety process was rolled out with Anvl in one of our divisions within a couple of months, and we immediately saw high engagement from users who had only used paper processes before.” 

The capability to consolidate multiple processes into one platform within Anvl allows workers to be more effective and efficient compared to  the myriad of applications, forms and spreadsheets often used today. With nearly 60% of the workforce disengaged with their work, Anvl helps drive business performance by providing a solution that frontline workers and their supervisors will actually use. Anvl routinely sees a user engagement rate of over 90% across a broad demographic and range of technology skills and has collected over a million distinct processes and photos and over 46,000 triggered interventions and stopped jobs.

“Because of the positive adoption of Anvl by our frontline and the data insights we now have for safety professionals and line leaders,” continued Gibson, “we've also rolled out a Hot Work Permit and we'll soon roll out additional Inspection processes. It's exciting to see the speed of change and leading data insights that we can achieve in partnering with the Anvl team.”

This milestone comes at a time when Anvl is expanding its platform. While real-time escalations and alerts have been part of the core features of the software platform from day one, the team recently augmented these features with In-App Messaging and Distributed Push Reports with additional features in the works. 

“Finding new ways to drive quality, operational and safety improvements and keep workers connected is a top focus for many businesses, especially after the challenges that emerged from the past year, '' said Robin Fleming, CEO and Co-founder of Anvl. “This means leaders are looking for solutions like Anvl that go beyond a technology pilot and can make a direct, positive impact to worker engagement and the bottom line. I’m thrilled that we can help our customers go from concept to value in record time,” continued Fleming.

To learn more about Anvl and its Connected Worker Solution or to schedule a demo, please visit www.anvl.com.

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/blog/tag/managing-the-mobile-workforce
• Find out more more about Anvl @ www.anvl.com
• Read more data collection on Field Service News @ www.fieldservicenews.com/data+collection
• Follow Anvl on Twitter @ twitter.com/anvlapp

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the two discuss findings of the research into workforce management amongst service-centric companies showing that small personal gestures of appreciation can have as positive effect as financial remuneration in employee engagement.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the two discuss why so few service-centric companies are embracing gamification when data from the industry study reveal its clear benefits on workforce management.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the conversation focuses on the types of solutions used by organisations to manage the workforce in the ever-changing field service sector.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the conversation focuses on the similarities and learnings for field service companies from other service-centric sectors such as retail and hospitality.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky

ETELM, the radio communications infrastructure specialist, has been named as part of the INTEPID project consortium awarded €6.8 million by the European Commission. The aim of the consortium is to create an innovative new platform for the safer and faster exploration and assessment of disaster zones.Combining deep indoor networking with other advanced and groundbreaking technologies such as intelligent amplification, extended reality, smart cybernetic assistants and positioning capabilities, a total of 17 partners from across seven European countries form the consortium now tasked with developing this specialist platform.

ETELM will be contributing its expertise in critical communications infrastructure to provide an innovative Tactical Communication System to improve both indoor and outdoor exploration capabilities of first responders. It will also be working on a Tactical Range Extender solution to enhance indoor coverage, enabling the INTREPID network to reach areas where signal propagation will be otherwise limited, such as underground or deep indoors.

THE INTREPID PLATFORM WILL ENABLE FIRST RESPONDERS TO START OPERATIONS IMMEDIATELY WITHOUT HAVING TO WAIT FOR SPECIALISED TEAMS OR FOR THE AREA TO BE FULLY SECURED

Nicolas Hauswald, CEO of ETELM, said: “It’s not uncommon that in a time of crisis the pre-established public operator networks will either quickly become overloaded or crash entirely. This means that a more reliable and robust means of communicating effectively is essential for first responders. Through INTREPID we are looking at worst case scenario planning where we can leverage a variety of technologies, including the use of drones and robots, to work together in ensuring that the response to a crisis can be deployed as fast and as effectively as possible, even in the most treacherous environments.”

Many challenges arise in the immediate aftermath of a natural or manmade disaster. First responders must make urgent decisions in large, complex and hostile areas with many unknown and unsafe spaces to explore. Lack of reliable information and deep uncertainty about the environment and the situation, as well as the nature and location of victims and threats, are often serious obstacles to a rapid and effective response.

The INTREPID platform will enable first time responders to start operations immediately without having to wait for specialized teams or for the area to be fully secured.

Dr Olivier Balet, CS Group and project coordinator, said: “We believe that advanced drones and robots that can collaborate with each other through enhanced situational awareness and onsite assistance thanks to extended reality and intelligence amplification concepts will offer first responders an unprecedented head start when operating in hazardous areas. “INTREPID will revolutionize rescue operations and we plan to bring these innovations to the market in the next couple of years.”

This three-year long project, which kicked-off at the end of 2020, will validate the effectiveness of its results in three iterative and complementary pilots to support the rescue operations in complex or dangerous areas to be explored. Scenarios will include a flood in a Stockholm metro station, an industrial accident on a SEVESCO site in Marseille, and a major explosion in a public building in Madrid.

For more information, visit www.intrepid-project.eu

Further Reading:

• Learn more about ETELM  @ www.etelm.fr
• Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/managing-the-mobile-workforce
• Read more about ETELM on Field Service News @ www.fieldservicenews.com/etelm
• Follow ETELM on Twitter @ twitter.com/ETELM2

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the conversation focuses on the key metrics used to track and measure success in workforce management amongst service-centric companies.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky

Leading global provider of consulting, compliance checks and engineering support for the security, reliability and cyber security of industrial products, H-ON Consulting relies on OverIT's SPACE1 to provide users with an advanced, immersive and unprecedented remote collaboration experience.

The company's remote collaboration system called DIV-CO Collaboration System, for the technical management at customers' facilities, required integration with a component to be dedicated to certification processes and product compliance inspections of industrial manufacturing end customers remotely, with significant benefits for more agile and efficient procedures.

H-ON Consulting choose OverIT's SPACE1 Augmented Collaboration, a high-tech product combing Augmented Reality and Artificial Intelligence. SPACE1 offers advanced collaboration features for connecting H-ON Consulting's expert technicians with their clients, conducting inspections, tests, certification processes and compliance checks on industrial machinery entirely from remote, relying on real-time sharing of audio/video streaming, product checklists, 3D models, multimedia files and AR notes.

The integration of SPACE1, has resulted into major benefits for H-ON Consulting, such as a 20% increase in the efficiency of its operational staff, improved safety in the execution of product certification operations and significant time and cost savings, thanks to a 30% reduction in travel and the consequent downtime for the execution of large projects.

"In choosing OverIT, we were certain that the solutions provided would exceed our expectations," says Francesco Rosati, Marketing Director at H-ON Consulting. "In addition to the most apparent advantages, such as those related to cost and time reduction, the integration of SPACE1 has allowed us to access advanced post-intervention reporting features and to improve the organization of works both internally and for our customers, enabling us to collaborate remotely even in noisy environments with poor connectivity."

H-ON Consulting is an international provider of consulting and engineering services for the safety and reliability of industrial products. They provide engineering consulting for product safety and technical support for product certification.

Backed by US Capital with development Headquarters in Italy and main US offices in Chicago and Miami, OverIT is a multinational company with more than 20 years of international and cross-industry experience in Field Service Management. With more than 500 professionals, OverIT supports over 300 customers and more than 150,000 Field Service Users. The firm is recognized by premier global advisory and consulting organizations as a leading vendor in FSM and AR industries.

Further Reading:

• Learn more about OverIT @ www.overit.it
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about OverIT on Field Service News @ www.fieldservicenews.com/overIT
• Read more about AR on Field Service News @ www.fieldservicenews.com/augmented-reality
• Learn more about H-ON Consulting @ h-on.it
• Follow OverIT on Twitter @ twitter.com/OverITSpA