Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...
ARCHIVE FOR THE ‘emea’ CATEGORY
Jun 25, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization, digitalisation and service marketing.
During the discussion, the two discuss a wide range of topics related to Raddat's sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.
In this excerpt from that full interview, the two discuss how there are echoes of some of the early learnings of servitization that should be considered as we embrace digitalization.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization @ www.fieldservicenews.com/servitization
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Academic Studies @ www.fieldservicenews.com/the-view-from-academia
- Find out more about participating in Chris's latest academic study @ research.fieldservicenews.com/current-studies
- Follow Chris Raddats on Twitter @ twitter.com/chrisraddats
- Connect with Chris Raddats on LinkedIn @ linkedin.com/in/chrisraddats
Jun 21, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization, digitalisation and service marketing.
During the discussion, the two discuss a wide range of topics related to Raddat's sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.
In this excerpt from that full interview, the discussion turns to the conflict that we are seeing around data ownership within the advanced services concept and how this may be overcome.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization @ www.fieldservicenews.com/servitization
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Academic Studies @ www.fieldservicenews.com/the-view-from-academia
- Find out more about participating in Chris's latest academic study @ research.fieldservicenews.com/current-studies
- Follow Chris Raddats on Twitter @ twitter.com/chrisraddats
- Connect with Chris Raddats on LinkedIn @ linkedin.com/in/chrisraddats
Jun 18, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization, digitalisation and service marketing.
During the discussion, the two discuss a wide range of topics related to Raddat's sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.
In this excerpt from that full interview, the two discuss if we need to be clearer in our definitions around concepts such as servitization, advanced services, and outcome-based service delivery.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization @ www.fieldservicenews.com/servitization
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Academic Studies @ www.fieldservicenews.com/the-view-from-academia
- Find out more about participating in Chris's latest academic study @ research.fieldservicenews.com/current-studies
- Follow Chris Raddats on Twitter @ twitter.com/chrisraddats
- Connect with Chris Raddats on LinkedIn @ linkedin.com/in/chrisraddats
Jun 14, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization, digitalisation and service marketing.
During the discussion, the two discuss a wide range of topics related to Raddat's sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.
In this excerpt from that full interview, the two discuss why in a world of increasing digitalization, core concepts around outside-in thinking and customer-centricity are more important than ever before.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization @ www.fieldservicenews.com/servitization
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Academic Studies @ www.fieldservicenews.com/the-view-from-academia
- Find out more about participating in Chris's latest academic study @ research.fieldservicenews.com/current-studies
- Follow Chris Raddats on Twitter @ twitter.com/chrisraddats
- Connect with Chris Raddats on LinkedIn @ linkedin.com/in/chrisraddats
Jun 11, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization, digitalisation and service marketing.
During the discussion, the two discuss a wide range of topics related to Raddat's sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.
In this excerpt from that full interview, the two discuss the sheer magnitude and importance of the role of big data in the field service sector is and why we mustn't underestimate its impact.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization @ www.fieldservicenews.com/servitization
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Academic Studies @ www.fieldservicenews.com/the-view-from-academia
- Find out more about participating in Chris's latest academic study @ research.fieldservicenews.com/current-studies
- Follow Chris Raddats on Twitter @ twitter.com/chrisraddats
- Connect with Chris Raddats on LinkedIn @ linkedin.com/in/chrisraddats
Jun 09, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization, digitalisation and service marketing.
During the discussion, the two discuss a wide range of topics related to Raddat's sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.
In this excerpt from that full interview, the two discuss if we need to be clearer in our definitions around concepts such as servitization, advanced services, and outcome-based service delivery.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization @ www.fieldservicenews.com/servitization
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Academic Studies @ www.fieldservicenews.com/the-view-from-academia
- Find out more about participating in Chris's latest academic study @ research.fieldservicenews.com/current-studies
- Follow Chris Raddats on Twitter @ twitter.com/chrisraddats
- Connect with Chris Raddats on LinkedIn @ linkedin.com/in/chrisraddats
Jun 04, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization, digitalisation and service marketing.
During the discussion, the two discuss a wide range of topics related to Raddat's sphere of insight including reflecting on the current learnings that are coming from a recent raft of academic literature.
In this excerpt from that full interview, the two discuss whether we are beginning to see servitization and advanced services reach a critical mass in the terms of momentum amongst field service focused organisations.
Want to know more?
FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium. If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more.
Further Reading:
- Read more about Servitization @ www.fieldservicenews.com/servitization
- Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
- Read more about Academic Studies @ www.fieldservicenews.com/the-view-from-academia
- Find out more about participating in Chris's latest academic study @ research.fieldservicenews.com/current-studies
- Follow Chris Raddats on Twitter @ twitter.com/chrisraddats
- Connect with Chris Raddats on LinkedIn @ linkedin.com/in/chrisraddats
May 26, 2021 • News • Small Medium Businesses • SMB • Leadership and Strategy • EMEA • xero
More than half (57%) of SME owners plan to expand trade to new territories outside the EU and at home after the pandemic with the help of online tools, according to global small business platform, Xero.
More than half (57%) of SME owners plan to expand trade to new territories outside the EU and at home after the pandemic with the help of online tools, according to global small business platform, Xero.
The boom in e-commerce and new EU trading conditions are driving many SMEs to break into fresh territories and customer segments. According to Xero’s Future of Small Business report, more than a third (36%) say it’s too expensive to sell to European countries, due to Brexit trading regulations and import-export charges.
This hasn’t dampened small business ambitions. It’s pushed 44% to explore new markets for the first time, with one third (33 per cent) increasing their customer base geographically during the pandemic due to a bigger focus on borderless e-commerce sales.
A THIRD OF SMALL BUSINESSES INCREASED THEIR CUSTOMER BASE GEOGRAPHICALLY DURING THE PANDEMIC DUE TO A FOCUS ON BORDERLESS E-COMMERCE SALES, AS COMPANIES QUICKLY ADAPTED AND EMBRACED NEW TECHNOLOGIES
The rise in remote working and rapid adoption of new technology has made it much easier to sell beyond physical location. 2 in 5 (41 per cent) say that online tools have been key for targeting new customers both at home and abroad. And 34% of SME owners are now more willing to hire staff that are completely remote as a result of Covid.
“The way small businesses operate on a global scale is transforming and it’s positive to see the impact of Covid and Brexit hasn’t dampened their ambitions. Technology and automated software in particular – like e-commerce platforms – have undoubtedly opened up trade opportunities for small businesses, allowing them to trade both across the UK and further afield,” said Donna Torres, director of small business at Xero.
Max Henderson, Co-Founder of Hotpod Yoga, also commented: “Dealing simultaneously with a global health pandemic and Brexit, has certainly been challenging. Luckily for us, the reaction in the UK since lockdown restrictions eased has been extraordinary and we’re seeing our classes hit 100% capacity across the whole country.
“This kind of rebound has meant we're back on the front foot and looking to launch around 40 new locations across the UK and Europe within 12 months - but with that comes a lot of work to understand the rules of operating in different markets and of course a large amount of paperwork for things like customs and rules of origin. We’re yet to see the immediate effects of Brexit on trading, with cross-continental trade having been put on hold due to various lockdown restrictions in each market, but given our success in the UK, we’re optimistic about the opportunity.”
Thea Paraskevaides, Founder of Beaumont Music, explained her situation: “Due to Brexit we've had to register for VAT in six countries which we were already distributing to. The amount of paperwork this has come with is overwhelming but using digital software like Xero has made the process far more streamlined.”
Xero has a dedicated Brexit Hub - here - with advice and resources to help businesses stay up to date.
Research methodology
The survey was conducted in January and February 2021 by Censuswide with 500 SME owners and 2,000 consumers.
Further Reading:
- Read more about Leadership and Strategy @ www.fieldservicenews.com/leadership-and-strategy
- Read more about the impact of COVID-19 in the Field Service Industry @ www.fieldservicenews.com/COVID-19
- Learn more about Xero @ www.xero.com/uk/
- Follow Xero on Twitter @ twitter.com/xero/
May 25, 2021 • News • fleet • Managing the Mobile Workforce • EMEA
Vimcar, the fleet management software for small- and medium-sized businesses, has been working with international transport service provider Aircargo Transport to optimise its fleets’ route and track its vehicles – enabling the identification and...
Vimcar, the fleet management software for small- and medium-sized businesses, has been working with international transport service provider Aircargo Transport to optimise its fleets’ route and track its vehicles – enabling the identification and tracking of a stolen vehicle in real time, resulting in minimal cost implications.Aircargo Transport is an international transport service provider, responsible for the efficient movement of air cargo and special ‘high value shipments’ via a 13-strong fleet of specially designed trucks.
Aircargo Transport initially installed Vimcar’s Fleet Geo to help optimise their fleet’s routes. With a strong focus on improving customer experience, the SaaS plug-and-play solution allowed Aircargo Transport to provide critical, real-time information on the whereabouts of their vehicles and location. Using this information, the team are then able to provide their customers with arrival times, down to the minute – even notifying the organisation when a vehicle had been stolen.
VIMCAR'S FLEET GEO ALLOWS AIRCARGO TRANSPORT TO OPTIMISE ITS FLEET' ROUTES AND TRACK ITS VEHICLES IN REAL TIME.
Sven Kirchner, Managing Director, Aircargo Transport says: “A notification came through to my mobile saying a truck was on the move. After speaking to the driver of the truck, we quickly realised it had been stolen. After a quick call to the police, they were able to track and secure the vehicle using Vimcar’s live tracking functionality before too much damage was done.”
“The truck had only travelled a small distance, but we would never have been able to find it had we not had the Fleet Geo software installed.” Kirchner says.
Ronald Clancy, UK Country Manager, Vimcar comments: “This is another great example of how businesses can benefit from Vimcar’s easy-to-use solution. As we found in autumn of last year, vehicle misuse threatens to add further economic strain to SMEs in the UK, with vehicle theft costing UK businesses more than £16,000 per year. For those looking into a telematic system, a GPS fleet management system that includes features such as live tracking, geofencing and data exportation would be the best way to curve vehicle theft and misuse.”
Kircher continues: “Our aim is to provide our customers with critical, real-time information about the location of their goods, 24-hours a day. Punctuality is the top priority for us, no plane will wait for our trucks’ cargo. Vimcar’s solution has supported us hugely in optimising our fleets routes and making sure we are arriving on time, every time.”
Founded in Berlin in 2013, Vimcar is the leading provider of fleet telematics solutions to SMEs in its home country of Germany and introduced its Fleet Geo product to the UK market last summer. Vimcar’s SaaS telematics solutions cover all aspects of fleet management, including cost and document management, outlier analysis, CO2 reporting, real-time vehicle tracking, theft warning and route planning. With an emphasis on easy-use, affordability, and strong customer support, its products are perfect for fleets of 1-200 vehicles, particularly for smaller businesses with no dedicated full-time fleet manager. Vimcar aims to redefine fleet management for European SMEs by digitalising the company car of the future.
Further Reading:
- Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/managing-the-mobile-workforce
- Read more about Fleet Management @ www.fieldservicenews.com/fleet-management
- Learn more about Vimcar @ vimcar.co.uk
- Find our more about Aircargo Transport @ www.aircargo-transport.eu
- Follow Vimcar on Twitter @ twitter.com/goVimcar
Leave a Reply