ARCHIVE FOR THE ‘emea’ CATEGORY

Property Developer, Almacantar, Revolutionises Digital Capabilities in CRM System Overhaul

Sep 09, 2021 • NewsArtificial intelligencecontact centreDigital TransformationomnichannelEMEACustomer Satisfaction

Large-scale London property development and investment company, Almacantar, has appointed digital transformation specialist Nexer to oversee the total replacement of its CRM system, in order to facilitate increased accessibility to data and ensure...

Artificial Solutions Signs Multi-Year Agreement with Circle K to Provide Conversational AI applications

Aug 27, 2021 • NewsArtificial intelligencecontact centreDigital TransformationomnichannelEMEACustomer Satisfaction

Circle K, part of the Global Fortune 500 retailer Alimentation Couche-Tard, selects Artificial Solutions’ Conversational AI-platform to support omni-channel customer experience in multiple languages.

New Partnership Provides Solution To Keeping Frontline Workers Safe

Aug 20, 2021 • Newshealth and safetyLone workerManaging the Mobile WorkforceEMEAREVEAL MEDIAPEOPLESAFE

In the wake of an unprecedented increase in reports of violence and abuse towards frontline workers, body worn video systems provider, Reveal Media and lone worker protection specialists Peoplesafe have entered into a strategic partnership to...

Vert Technologies Launches Low-Noise 100% Duty Compressor for Faster Fibre Installations

Aug 18, 2021 • NewsSustainabilityManaging the Mobile WorkforceEMEAINSTALLATIONVERT TECHNOLOGIES

With a view to simplifying the fibre optic cable installation process, compressor technology pioneer, Vert Technologies, has unveiled the new A200 mobile compressor.

Survey on UK Construction Industry Reveals Lack of Visibility Over Vehicle Usage

Aug 12, 2021 • NewsconstructionDigital Transformationfleet managementEMEA

New research released today has revealed that construction managers are in the dark about how and when their company vehicles are being used, leading to vehicle theft and vehicle misuse.

Shentel Selects CSG Field Service Management

Aug 11, 2021 • NewsAutomationCSGfield service managementManaging the Mobile WorkforceEMEAshentel

CSG® (NASDAQ: CSGS) empowers today’s leading businesses with game-changing communications capabilities that drive extraordinary customer experiences. With enhanced automation and an integrated, future-ready technology stack in mind, Shentel (NASDAQ:...

Conclusions from a Research Study into Workforce Management Practises Amongst Service-Centric Companies

Aug 09, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News...

RTE and Nidec Industrial Solutions Launch “Ringo”, the First experiment in the World for the Automated Management of a Large-Scale Battery System

Aug 09, 2021 • NewsDigital TransformationEnergySustainabilityEMEARTENIDEC INDUSTRIAL

On 2 July, RTE, the French public electricity transmission system operator, together with its partner Nidec Industrial Solutions (NIS), part of the Energy & Infrastructure Division of the Nidec Group, inaugurated "Ringo". Located in Vingeanne -...

Is There Enough Transparency in the Disciplinary Processes of Service-Centric Companies?

Aug 06, 2021 • FeaturesDigital TransformationWorkforce ManagemnetField WorkforceEMEA

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News...

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