AUTHOR ARCHIVES: Kris Oldland

With a raft of large platform providers including Salesforce, IFS, Oracle and Microsoft all now offering embedded field service solutions within their wider platforms is there still a market for specialist best-of-breed solution providers? We take a look at the arguments for both stand alone and integrated solutions....

Alongside the question of which type of scheduling engine is correct for your organisation (dynamic, assisted, optimised etc etc), there is also the additional consideration of whether you should opt for a solution that is stand-alone/best-of-breed or one which is fully integrated within your other core business solutions such as an ERP or CRM system?

There are valid arguments made for both sides and, as with every new introduction of technology within a business environment, careful consideration needs to be made as to what will fit best with your existing solutions and your future plans, as ultimately every organisation is unique and will have unique requirements.

However, let’s briefly look at the pros and cons of both stand-alone and integrated solutions.

The case for implementing a standalone/best–of-breed scheduling solution:

The first and perhaps most obvious of these is that the implementation of a standalone system is not necessarily tied into the complete overhaul of business-wide working processes - implementing a scheduling engine really should be viewed as a business not IT exercise.

This means that on a one off basis, implementation and training can generally be swifter than implementing a more encompassing solution such as an ERP.

However, if a company is intending to roll out an entire suite of stand-alone products then the time to implement each will greatly outweigh the time it would take to implement one overall system.

 

The one key area where traditionally best-of-breed solutions have been viewed as often being the more superior option has been in terms of degree of fit.

Generally a best-of-breed solution will have been purchased to fit a particular requirement or need (i.e. mobile workforce scheduling in this instance) and you may well find that certain companies have developed a strong feel and understanding for specific industry verticals – meaning an implementation can often be as close to out-of-the box as possible if you find a company that has worked within your sector and therefore has a feel for some of the nuances of your market.

This leads us to another big benefit of choosing a standalone option in that there is a wider amount of choice available to you.

Firstly, many vendors that also offer their solution as a part of an integrated platform such as IFS or Oracle, will also offer their Field Service Management tools as standalone as well.

So when looking at a standalone option you are able to select across the entirety of the available marketplace, from the well known industry leaders through to smaller vertical specialist providers.

Of course such a wide range of choice can also be a challenge in it’s own right.

And whilst smaller standalone solutions may have perhaps more flexibility and a better understanding of your business, it is important to understand their position in terms of business security - no matter how good their solution you will need some level of ongoing support, so you need to know they will be around for at least the amount of time you intend to use their solution for.

 

The flip side of this is that of course with a stand-alone provider, in a worst case scenario there is always the fact that walking away from a solution that hasn’t delivered all that was promised is potentially less painful than if you have opted for an integrated solution that sits across a number of different divisions within your organisation.

The case for implementing integrated systems:

When we look at the benefits of integrated systems, again there are a number of key arguments as to why this approach has merits.

Perhaps the biggest and most important of these is the easy flow of data across different business units. In an age of Big Data, such seamless transition of data from one business division to another can help deliver a 360 degree view of a customer – something that is seen as the holy grail of business today.

For example, the ability for a sales representative to see that a client has had a number of call outs for service orientated support could open up opportunities for up-selling an improved service package. Similarly, an engineer on-site could potentially see an opportunity for selling some consumable items whilst undertaking a service call and could place this information directly into a CRM directly from his mobile application – something which is relatively easily achieved in many platforms and something which could be a much more cumbersome process with multiple systems in place.

 

Another perfect example of the importance of visibility across a platform could be that if an engineer arrives at a site where the client’s SLA period has expired. All too often such information can be overlooked resulting in that engineer’s work essentially being given away for free.

A second significant benefit of the integrated approach is that many companies will find adoption of new systems a lot easier at the end-user level due to familiarity of the tools.

Platforms that have various functionalities across different business units are likely to have a fundamental terminology, nomenclature, shared short cut buttons, and similar menu configurations etc.

This concept also, of course applies to the support IT departments are able to deliver.

It is far less demanding for an IT team to deliver support across one platform than various stand-alone solutions. Similarly it can also mean that support from the platform vendor is directed to one location, and often one specific account manager rather than having to have multiple vendor support channels in place.

Again such familiarity can improve issue resolution dramatically and this is also an important factor in terms of upgrading a system. With a selection of stand-alone solutions in place your IT department may face an unmanageable stream of continual updates and bug fixing patches, whether you are on a Cloud system or On Premise.

With a platform approach, the vendor is likely to help ease the burden of so many updates by combining many system wide tweaks in each new iteration.

 

One final consideration is that as mentioned above, whilst the implementation of one standalone solution may be swifter, the implementation of a business-wide system ultimately will be more efficient in terms of man-hours allocated to implementation in the longer term.

So in summary, whilst standalone may be more suitable in terms of degree of fit, a fully integrated package is ultimately likely to be more effective in terms of time, cost, resources, and project management in the mid-to long term.

However, a standalone approach does allow you to spread the cost and resources required for implementation and given the ability for scheduling engines to provide clear, tangible ROI within a generally short time frame, best-of-breed solutions could be the right option for those companies looking for direct improvements in the short term.

 

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Improving first-call/visit resolution rates can be challenging and frustrating for field service organisations, because there are so many factors and variables that prevent technicians from completing a repair on the first visit.

This great infographic from Astea highlights the importance of getting them right... 

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Want to know more? Download the white paper that accompanies this infographic here

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Want to know more? Download the white paper that accompanies this infographic here

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Evatic AS, a leading software vendor within Service Management, have acquired Cranbox Ltd in the UK, the owner of the Tesseract service management software product trading under the name Tesseract.

Together Evatic and Tesseract will complement each other’s product portfolio and strengthen the product offering within the service management field in the market. Tesseract has its main office in High Wycombe just outside London and an office in Reston, Virginia in the US.

“We are extremely happy to add Tesseract to our product family” says Pål M. Rødseth, CEO of Evatic. “We have known Colin and his team for years and we believe that the two organisations will complement each other both when it comes to products, industries and geographies. The Tesseract solution with a cloud based platform will make a great addition to the Evatic software suit.”

 

“I believe that Tesseract are in the best hands going forward”, says Colin Brown, founder and CEO of Tesseract. “With more than 150 customers in a wide range of industries, there is very little overlap with Evatic both when it comes to customer industries and geographies, and I am confident that the product and the customers will continue to thrive under the Evatic ownership”.

Evatic is a leading European service management software company with the head office in Trondheim, Norway and offices in Sweden, Germany, France, Poland and Singapore.

With a global reach and more than 300 customers in 30+ countries Evatic offers a broad product suit for companies that need to make their services profitable. Evatic is a private company owned by the founders and Viking Venture.

 

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As we continue our series evaluating the latest rugged devices to come onto the market we look at Janam’s new entry into the rugged tablet market, the XT2. Traditionally a rugged handheld computer manufacturer, how has their expertise translated into what is arguably their most consumer-looking fully rugged device yet as they step into the increasingly popular form factor of smaller rugged tablets...

What the manufacturers say:

Productivity and resource utilisation are critical to the success of any mobile workforce. Janam’s XT2 rugged touch computer enables mobile employees to work smarter and more efficiently – ultimately improving operating results and increasing customer satisfaction.

Weighing only 10 ounces, the XT2 is smaller, lighter and faster than other rugged mobile computers in its class and equipped with a brilliant 5-inch colour display with Corning® Gorilla® Glass 3. With an impressive smartphone like design, the Android™-powered XT2 is equipped with the latest technological advancements, including 4G LTE wireless connectivity for lightning fast access to voice and data, dual-band 802.11a/b/g/n Wi-Fi and high sensitivity GPS.

The XT2 is a purpose-built device designed to foster more collaboration across mobile workforces. High-performance 1D and 2D barcode scanning, as well as RFID and NFC reading capabilities, ensures organisations can address a full spectrum of data capture needs with one device. Integrated 8.0MP/2.0MP front and rear-facing colour auto-focus cameras enable customers to capture high-resolution photos, signatures and more.

The XT2 is sealed to IP67 standards against dust and immersion in up to 3 feet of water. It can withstand multiple 5’/1.5m drops to concrete per MIL-STD 810G across a wide temperature range.

First impressions:

The last time Field Service News got our HandsOn a device from Janam (The XM5) our one criticism was that whilst the device ticked all of the boxes in terms of relative processing power, ruggedness and functionality, it still had a slight air of yesterday’s device about it.

In fairness, as we pointed out at the time, this was less about the XM5’s profile and more about the form factor itself. It was a great example of a device within the traditional handheld computer form factor, but in an age of tablets and smartphones, the traditional looking handheld, especially fully rugged variants, just look that little bit dated.

Of course, we are firm believers in the ‘fit-for-purpose’ argument and at the end of the day performance is far more critical to a field engineer than simple good looks.

 

That said however, there is also an argument that a device that has more of a ‘consumer feel’ about it is potentially more likely to engender faster adoption rates. Indeed, we have seen a growing trend in recent years for rugged manufacturers to start emulating the sleeker lines of consumer devices where possible as long as they aren’t sacrificing ruggedity.

Gen2Wav and Honeywell have both recently released products that are fine examples of fully rugged devices that do just this and Panasonic’s soon to be launched FZ-F1 will also be in a form factor that is as close to a smartphone as it is a tablet and such devices make a good comparison for the XT2.

The device is lightweight and sleek. Despite being referred to as a rugged touch computer, it has more of a feel of a large smart phone and when we look at it alongside other rugged smartphones, it is a fine example of what can be achieved in terms of a slim and sexy form factor in a rugged device.

Processing power:

The XT2 has a reasonable Quad-core Qualcomm MSM8916 CPU @1.2GHz which whilst not being the fastest on the block (Panasonic’s FZ-N1 runs a Qualcomm® MSM8974AB 2.3GHz Quad Core for example) it is certainly up there with the majority of similar devices within the field.

The XT2 operates on up-to 2GB RAM with 16GB ROM which is somewhere in the middle of the pack and definitely suitable for a number of field service applications - the memory is also expandable via a user accessible Micro SD slot with SD and SDHC support

Operating system:

The XT2 is currently running Android 5 (Lollipop) which is a common standard for industry focussed devices.

Lollipop is now tried and trusted and enterprise secure. There is unlikely to be an issue with any applications devised for it and equally introducing it into the IT mix shouldn’t be too much of a headache in terms of both implementation and a security protocols as the OS has been around for sometime now.

Whilst Android 7.0 is now appearing in the latest consumer handsets and Android 6.0 is now fairly prevalent in the consumer world, in terms of the UX , whilst there is some difference in terms of functionality, visually the difference between Lollipop(5) to Marshmallow (6) is very small.

Therefore, the benefits of Lollipop in terms of stability make sense whilst the fear of the OS taking the shine off the consumerised feel of the XT2 are also minimal.

The Ins & Outs:

Whilst the XT2 doesn’t have the world’s greatest amount of Input/Output options (which is to be expected in a device with such a light footprint) it does include all of the key essentials.

There is a 3.5mm headphone jack, which can be vital when it comes to making audio/video calls whilst in the field, and a USB 2.0 port brings the option for both commonplace universal charging as well as data syncing.

 

Where the XT2 has a distinct advantage over many rugged smartphones/mini tablets that aren’t designed with industry in mind is its inclusion of a dedicated bar-code scanning engine (Zebra SE4710 1D/2D imager) as well as the ability to read all NFC types and RFID tags in the 13.56 MHz range.

Coupled with four programmable power buttons, which are likely best put to use to trigger the barcode scanner and this could be highly advantageous for field engineers whose role includes swapping out a large number of parts.

Connectivity:

In terms of connectivity the XT2 supports Dual-band 802.11a/b/g/n and is Cisco certified which covers most of the available bases and should allow for good Wi-fi connectivity speeds regardless of the signal it is using. In addition to this the XT2’s Wi-fi security protocols are also robust. The device also supports EDGE/GPRS/GSM, WCDMA and LTE for 4G mobile internet.

The XT2 also features Bluetooth 4.0 so can be paired with additional tools in the field including potentially Android Wear based smart watches or glasses as well as a keyboard for data input.

Additionally, the device offers Qualcomm® IZat™: Gen 8 support for three bands concurrently (GPS, BeiDou and GLONASS or Galileo) which can be invaluable in the field both in terms of updating asset information as well as geo-location functionality, to a precise degree.

Ruggedity:

It is when we look at the rugged specs of the XT2 that the device really stands out as a great example of what can be achieved in such a sleek form factor.

The Janam XM5 handheld is a solid, robust device which, with it’s IP rating of 65 is totally impervious to dust and can cope with all but the worst soaking, however, the XT2 pushed the rugged specs even further with an IP rating of 67 meaning not only is it impervious to dust but it is also capable of being fully submersed in water up to 3 feet deep.

 

In terms of drop resistance the device is tested against the standard 1.5 meter MIL-STD 810G drop tests onto concrete from all angles across a wide range of temperature ratings. The fact that it is dropped directly onto concrete, instead of two inches of plywood as required for MIL-STD 810G, also adds further to its rugged credentials.

The XT2 also has an operating temperature range of -20º to 60º C so should be functional in even the most testing environments.

Battery Life:

In terms of battery life the XT2 comes with a 3000mAh battery as standard but with the option to upgrade for a 4000mAh version also available.

Whilst in theory this should be enough to see out most engineers working days and in our own testing the battery lasted a full day with moderate to heavy usage, there is also an extended battery kit available.

Conclusion:

First up the XT2 is a great looking device and it feels good in hand. It’s both lightweight and comfortable and could easily pass for a smartphone at first glance. An important factor in terms of user adoption given the proliferation of the consumerisation of mobile computing today.

In terms of ruggedity, the XT2’s IP rating of 67 is highly impressive and this is a device that would be suited to even the most extreme of field service environments.

 

Although the processing power isn’t quite at the very top end of its category, there is still plenty of power to run the vast majority of apps a field service technician would likely need - it’s certainly no slouch and responded quickly in our own tests.

All in all the XT2 is a fantastic option for any field service technician, it is a lightweight device and the programmable buttons could greatly improve work-flow in some areas. However, the XT2 is especially suited for those field technicians working in an environment where a fully rugged device becomes essential.

 

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New findings from Juniper Research reveal that the automotive head-up display market will exceed 16 million installed units by the end of 2021, with the market anticipated to expand fourfold during the forecast period 2016-2021. 

The new research, Automotive HUDs: Innovations, Strategies & Leaders 2016-2021, found that the market will be driven by increased adoption in mass-market vehicles, with growth boosted by aftermarket HUD sales.

Juniper believes that the market will begin to accelerate in 2017 as more OEMs integrate HUDs into their medium segment cars and predicts that around 1 in 8 new vehicles will come with an OEM-fitted HUD by 2021.

AR-HUDs Promise to Transform the Market

AR (Augmented Reality) is the most exciting advance in HUD innovation with navigation and ADAS safety warnings being the biggest opportunities. The availability of sophisticated AR content could be a game changer leading to an upswing in HUD installations if drivers perceive value to the technology.

However, cost and technical challenges remain which, coupled with production delays, mean that AR-HUDs will account for less than 6% of the OEM HUD market by 2021.

Prioritising Information Critical to Safe HUD Design 

As more content is added, there is a danger of information overload for the driver, particularly in the case of smartphone-based aftermarket HUDs, where vendors seem keen to add infotainment-type content in a bid to make their products look as appealing as possible to potential customers.

“At present, there is a legal void with respect to what type of content should or should not be displayed on HUDs”,said research author Gareth Owen. “The NHTSA is currently studying HUD displays and plans to issue guidelines soon which could hit aftermarket HUD sales in the coming years.”

Other key findings include:

• Growth in the automotive HUD market could be impacted by AR glasses, which could reduce demand for HUDs, particularly in lower cost vehicles.
• Juniper anticipates that AR-HUDs could replace the centre-dash stack in the long term.

The report forms part of Juniper’s ongoing analysis of Connected Cars & Telematics. A complimentary whitepaper, ‘Head-up Displays ~ The Road Ahead’, is available to download from the Juniper website together with further details of the full research.

 

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John Cameron, General Manager, Trimble Field Service Management gives his expert insight into how companies can best make the shift away from manual processes to automated...

Field service companies of all sizes will be at different stages in their scheduling journey. Some will be very experienced with using scheduling automation whilst others are still using manual, paper-based systems to schedule work. Surprisingly, there are many field service businesses out there today that are still at the manual stage and looking to automate their processes for the first time.

With so many advanced scheduling solutions on the market today, it can be a daunting task knowing what type of technology and level of sophistication would be the best fit for a business, as well as how to tackle challenges around change management.

According to Aberdeen Group, 44 per cent of field service managers regard planning and scheduling to be the greatest opportunity for investment. The benefits realised by fully automatic scheduling and optimisation tools are undeniable; allowing the scheduling algorithms to automatically manage resources in the most efficient way not only improves productivity but allows the dispatcher to concentrate on other, more valuable tasks.

[quote float="left"]44 per cent of field service managers regard planning and scheduling to be the greatest opportunity for investment.

However, the change from paper to automatic scheduling is a jump too far for many. A stepped approach or journey is a more sustainable way to manage the business change and ensure that a field service business achieves its primary objective – getting the right technician to the right place at the right time with the tools to do the job, first time.

 

The following article explains the various scheduling strategies as steps, allowing businesses to select the stage that best describes its current operation and identify the goal for its future scheduling needs.

 1.     Paper-based

A dispatcher can typically manage 15-20 technicians via a paper based system. Whilst many service organisations still use paper-based processes today, this is field service scheduling at the simplest level and it can quickly start to fail when volume, complexity or volatility increases.

Often a day’s schedule is forced to change, due to such circumstances as a new high priority service request comes in, a job overruns or a technician gets caught in traffic and arrives late. When circumstances like this happen it becomes very difficult to reconfigure the schedule for the rest of the day, given the number of dependencies, geographic distances and demands of each individual piece of work.

2.     Manual Scheduling

Manual scheduling is characterized by ‘drag and drop’ features whereby a dispatcher can easily drag and drop work orders and tasks onto technicians’ calendars and dispatch work out to them electronically. Typically the system will do some automatic checks once the task is dropped. For example, to check if the technician allocated to a job has the skills to complete it. Manual scheduling offers a more automated and predictive solution to a paper-based system, helping businesses to save time and improve accuracy.

However, as human intervention is heavily involved, it can prove difficult to manage complex scheduling processes via this system.

3.     Intelligent Advisor

A Semi-Automatic scheduling service is invoked by a user, to start an automated process. Although this scheduling system is automatic, it still requires some level of human interaction, which is something few vendors provide yet many businesses prefer as it allows them to maintain some level of control and trust.

[quote float="right"]Having decision making tools built in to a scheduler can also help to alleviate a lot of headaches experienced by a field service manager.

Having decision making tools built in to a scheduler can also help to alleviate a lot of headaches experienced by a field service manager.

 

For large field operations, emergency jobs often come in that need to be added to the day’s schedule so having a tool that advises on the impact of what adding this job in will have before it is assigned can help to prevent the de-railing of a field service operation. Often known as a ‘what-if’ tool or an ‘intelligent advisor’, such a feature allows dispatchers to make quick, informed decisions to keep the best possible quality of the schedule.

For these reasons, transiting from a manual to semi-automatic system is recommended instead of diving head first into a fully automatic process.

4.     Automatic Scheduling & Real-Time Optimization

Some companies may not have the time or resources to drag and drop work orders into manual and semi-automatic systems and check all the details. It can also prove difficult to keep on top of scheduling all of the in-day emergency tasks. Fully automatic scheduling takes the intuitive nature of automated scheduling even further. Such a tool quickly and easily builds schedules automatically and dispatches work to technicians out in the field based on pre-defined parameters. The process completely eliminates manual intervention.

A Case in Point: Pacific Telemanagement Services (PTS)

PTS achieved a 95% job completion rate and 75% productivity increase transitioning from manual to automated scheduling.

The company operates a fleet of 90 mobile workers who service pay phones and pay internet kiosks, as well as perform freezer cleaning and maintenance for their ice cream distribution company, Arctic Express. Until recently, it was using a manual scheduling process to assign tasks each day, which lacked efficiency and productivity suffered as a result.

[quote float="left"]We used to just throw a group of tickets at our technicians in an assigned region to see what they could get done in a day...

“We used to just throw a group of tickets at our technicians in an assigned region to see what they could get done in a day. Each morning they would print out a list of their tasks, then spend a half hour planning routes based on their own knowledge of the area. We saw that this way was not always most efficient,” said Justin Keane, Chief Operating Officer of PTS.

 

The company tried using a map feature to sequence the stops but this took an hour a day for each regional hub, and as they manage 8 regional hubs, it took 8 hours a day to build the routes.

PTS implemented Trimble’s cloud-based scheduling solution to help it improve the efficiency of its scheduling process and raise the productivity level of its workers. By transitioning from manual to semi - automatic scheduling, PTS has been able to cut 3 hours a day spent on routing per dispatcher to about 45 minutes a day — a productivity saving of 75%, or about 9 hours per week. Furthermore, technicians no longer have to plan their own routes, saving an additional 90 hours per week of their time so that they can spend it on completing more jobs per day.

 

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In this the latest edition of the Field Service podcast Kris Oldland, Editor-in-Chief of Field Service News talks to Nick Frank and Dag Gronevik of specialist service management consultancy Si2 Partners about the importance of understanding the KPIs you set and how they can be used as a tool to not only monitor performance within your field service team but also to improve it.

You can listen to a brief sample of the podcast above and if you would like to listen to the full podcast then you can download the full 45 minute conversation by clicking the link below:

Download the full podcast here

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Related articles discussed in the podcast: 

Driving success in service operations through leading indicators

Monetizing digitisation: start with the customer experience and work back

What impact will the IoT have on field service operations?

 

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Arden Wood Shavings, an animal beddings specialist, has renewed its fleet compliance and security systems contract with TruTac and sees improved vehicle safety ahead as TruChecks, the mobile driver inspection app, is added to the suite.

Arden has over 30 years’ experience of supplying wood shavings and sawdust bedding for a wide range of applications, including the poultry and equestrian sectors, dairy farming and for miscellaneous industrial businesses. Today, the company is one of the largest suppliers of its kind in the UK.

“With such an extensive product range and customers throughout the country,” explains Transport Manager Lee Parker, “our vehicle fleet is relied upon to deliver on-time while remaining efficient, safe and 100% compliant. To this end, TruTac’s unique software systems work in unison to enable close management and control of our transport assets and personnel.”

Available on Android, Apple and Windows operating systems, the app features a configurable check list which is easily used by the driver

Accordingly, TruChecks allows drivers to complete daily vehicle inspections quickly, accurately and without the need for manual form-filling. Available on Android, Apple and Windows operating systems, the app features a configurable check list which is easily used by the driver and automatically emailed to the office for data storage or remedial action if required.

 

“Thereafter,” adds Lee, “the checklists can be easily referenced for workshop maintenance and inspections at a later date. Really, it couldn’t be simpler.”

TruChecks also features enhanced graphics with easy-to-manage functions and the device captures all of the information required by VOSA inspectors.

Arden also use TruTac’s TruControl and TruTime systems. These provide automated digital tachograph analysis and fail-safe clocking of all drivers and employees. Data and reports for attendance and drivers’ hours are all web-based, and can be accessed via any internet connected device. All TruTac systems have user defined security access with encrypted passwords, automated reports and seamless integration to reduce administration.

“Basically,” concludes Lee, “the TruTac package allows us to keep tabs on each one of our 20 drivers and vehicles without the need to push paper and with very little margin for human error. As a former driver myself, I know what it used to be like. Now we can cover hours, analyse tacho information, debrief drivers and monitor infringements at the click of a button. That saves time, keeps us legal and above all, keeps our delivery fleet on the move!”

 

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As the importance of harnessing the latest technology to ensure service delivery is as efficient as possible grows, field service companies appear to be investing more frequently in technology than ever before as the latest research by Field Service News in partnership with ServiceMax appears to show. 

 

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Are you a field service professional? Take part in our research projects and you could win one of three £50 Amazon vouchers. Click here to particpate in our enter our latest research project now

 

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Almost a third of field service companies are now investing in technology on an annual basis now the early findings of the current research from Field Service News and ServiceMax reveals.

In fact, whilst 34% of companies are investing on an annual basis an additional 27% are investing in field service technology every two-years - meaning almost two thirds of field service companies surveyed appear to be investing in technology a lot faster than the perceived 3 to 5 year replacement cycle many industry experts cite.

The same survey, which is still running and available for field service professionals to participate in by clicking here, also highlights that over three quarters of field service professionals do not think their company is investing sufficiently enough in field service technology to deliver a competitive level of service, with 77% of our respondents stating they felt this was the case. 

It is perhaps no surprise that the technologies that are viewed as key for driving forward improved service delivery are Mobile, Cloud, IoT and Big Data. Each of which were identified by over half of respondents as having an impact within their own organisations.

Mobile technology remains the most prominent of these four,being cited by 71% of companies, which given it's longer standing and maturity within a field service environment is of little surprise. What is perhaps a bit more unexpected however is that 58% of companies state that IoT or connected assets are already having an impact in their field service organisations, when we think that the first dedicated field service systems including Connected Field Service by ServiceMax only started appearing earlier this year.

 

This is particularly interesting as the potential impact of IoT in Field Service could be literally game changing as companies begin to move away from traditional break fix and towards more predictive, servitized business models.

Indeed, the early results of this research certainly support this hypothesis with 63% of companies admitting they are preparing for the cultural impact that the introduction of IoT will have in their organisations, whilst a further 13% state that they have already prepared for the impact.

How does this align to your own organisation? Take part in our research and once the results are concluded you will receive a copy of an exclusive white paper detailing the findings of the report. Plus every research project we run includes a prize draw for our respondents with three £50 Amazon vouchers available for each project. We recently announced the last three lucky winners here - could you be next?

 

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Click here to take part in our current survey now and you could be our next £50 winner!

 

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