AUTHOR ARCHIVES: Field Service News

Anvl announces today that their Connected Worker platform has surpassed the milestone of 10 million data points collected from frontline workers and supervisors. The easy-to-use mobile platform helps companies capture and unlock critical data from the workforce to drive continuous improvements in quality, safety and operations. 

Anvl connects frontline workers and supervisors to make it easier for companies to detect and capture insights straight from the frontline at the earliest possible point. This data keeps management informed, and worker concerns can trigger alerts for escalation messages, helping organizations make better decisions in real-time based on valuable data from the workforce. Companies can then address issues faster, resulting in productivity improvements and reduced costs.

ANVL'S MILESTONE ACHIEVEMENT HIGHLIGHTS THE CRITICAL NEED FOR DATA COLLECTION TO CAPTURE INSIGHTS FROM FRONTLINE WORKERS

Anvl connects frontline workers and supervisors to make it easier for companies to detect and capture insights straight from the frontline at the earliest possible point. This data keeps management informed, and worker concerns can trigger alerts for escalation messages, helping organizations make better decisions in real-time based on valuable data from the workforce. Companies can then address issues faster, resulting in productivity improvements and reduced costs.

“Fast-tracking digital transformation for our Safety Programs is a key initiative for us and we've been able to achieve that goal with Anvl, “said Cliff Gibson, Senior Manager Safety, Exelon Corporate Safety and Environmental Sustainability. “Our Behavior-Based Safety process was rolled out with Anvl in one of our divisions within a couple of months, and we immediately saw high engagement from users who had only used paper processes before.” 

The capability to consolidate multiple processes into one platform within Anvl allows workers to be more effective and efficient compared to  the myriad of applications, forms and spreadsheets often used today. With nearly 60% of the workforce disengaged with their work, Anvl helps drive business performance by providing a solution that frontline workers and their supervisors will actually use. Anvl routinely sees a user engagement rate of over 90% across a broad demographic and range of technology skills and has collected over a million distinct processes and photos and over 46,000 triggered interventions and stopped jobs.

“Because of the positive adoption of Anvl by our frontline and the data insights we now have for safety professionals and line leaders,” continued Gibson, “we've also rolled out a Hot Work Permit and we'll soon roll out additional Inspection processes. It's exciting to see the speed of change and leading data insights that we can achieve in partnering with the Anvl team.”

This milestone comes at a time when Anvl is expanding its platform. While real-time escalations and alerts have been part of the core features of the software platform from day one, the team recently augmented these features with In-App Messaging and Distributed Push Reports with additional features in the works. 

“Finding new ways to drive quality, operational and safety improvements and keep workers connected is a top focus for many businesses, especially after the challenges that emerged from the past year, '' said Robin Fleming, CEO and Co-founder of Anvl. “This means leaders are looking for solutions like Anvl that go beyond a technology pilot and can make a direct, positive impact to worker engagement and the bottom line. I’m thrilled that we can help our customers go from concept to value in record time,” continued Fleming.

To learn more about Anvl and its Connected Worker Solution or to schedule a demo, please visit www.anvl.com.

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/blog/tag/managing-the-mobile-workforce
• Find out more more about Anvl @ www.anvl.com
• Read more data collection on Field Service News @ www.fieldservicenews.com/data+collection
• Follow Anvl on Twitter @ twitter.com/anvlapp

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service industry, technology and innovation and he always thinks forward and spots the upcoming trends in the industry.

During the conversation, the two discuss a wide range of topics related to the evolution of service, the rapid changes and challenges that occurred during the last year and what organisations should do to adapt and prepare for the future.

In this final excerpt from that full interview, the two discuss the risk for field service organisations of taking shortcuts and making the wrong decisions to adapt of the changes that happened so fast during the last year.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Servitization & Advanced Services @ www.fieldservicenews.com/servitization
• Read more about the impact of COVID-19 in the Field Service industry @ www.fieldservicenews.com/covid-19
• Read exclusive articles by Aly Pinder on Field Service News @ www.fieldservicenews.com/aly+pinder
• Follow Aly Pinder on Twitter @ twitter.com/Pinderjr
• Connect with Aly Pinder on LinkedIn @ linkedin.com/in/aly-pinder-jr

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the two discuss findings of the research into workforce management amongst service-centric companies showing that small personal gestures of appreciation can have as positive effect as financial remuneration in employee engagement.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky

Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, introduced its enhanced U11I rugged tablet, a 2-in-1 rugged computing solution with the addition of a fast release detachable keyboard.

The device has been designed to increase productivity and add flexibility to workers requiring both laptop and tablet form factors as they switch between the office and the field.

The detachable keyboard is one of the first to be designed and tested to MIL-STD 810H shock and vibration and IP65 ingress specifications. The U11I detachable keyboard comes with up to three USB 3.2 Gen 1 interfaces, optional one HDMI port, or one LAN port (USB Type-A connector) for maximum flexibility in the office and the field.

“When flexibility is a key aspect in a worker’s job, our new Durabook U11I 2-in-1 solution is the perfect device for keeping pace with changing working conditions,” stated Twinhead CEO Fred Kao. “Whether a laptop with full keyboard and complete connectivity is needed or a tablet for increased mobility is called for, our value-driven, U11I 2-in-1 11.6” fully-rugged tablet solution provides the versatility and functionality needed.

One tablet, customisable for diverse applications

The rugged tablet meets worker requirements

The Durabook U11I tablet features an Intel® 10th Generation CPU, Windows® 10 Pro, up to 16GB of RAM, quick-release SSD, DOD-level security, and a Full HD sunlight-readable touchscreen display. Designed for workers who face the most challenging operating environments, the tablet is MIL-STD-810G certified for six feet drop, shock, vibration, rain, dust, sand, humidity, freeze/thaw, operating temperature range (- 4°F to 140°F), explosive atmosphere, and temperature shock.

The U11I meets MIL-STD-461G for electromagnetic interference and ANSI 12.12.01 Class 1, division 2 hazardous locations. It has an IP65 rating. The 11.6” FHD (1920 x 1080) LCD features a 10-point capacitive multi-touch panel and multiple system I/O ports.

AVAILABILITY

The new Durabook U11I fully-rugged tablet with a detachable keyboard starts at £1,829. For more details, visit https://www.durabook.com/en/products/u11i-tablet/. For sales inquiries, please contact sales@durabook.com.

The Durabook Reseller Programme

Are you interested in becoming a Durabook reseller? There are programmes to choose from to meet your company’s needs. Visit Become an Authorised DURABOOK Partner Today for more details.

For more information visit Durabook @  https://www.durabook.com/en/products/u11i-tablet/

While 5G is being widely deployed on a global basis, we haven’t even begun to see the full potential of this technology, according to GlobalData.

The leading data and analytics company notes that 5G is yet to make a significant mark in terms of the faster data speeds, latency and other hallmarks that will enable advanced features such as self-driving cars and immerse gaming. However, more advanced telecom bundles are appearing, and GlobalData expects 5G subscriptions to increase as more powerful applications come through.

THERE WILL BE 3.9 BILLION 5G MOBILE SUBSCRIPTIONS GLOBALLY BY THE END OF 2026, WITH WORLDWIDE SERVICE REVENUES EXPECTED TO HIT $609BN

Lynnette Luna, Principal Analyst with GlobalData, comments: “Although we have not yet seen all that 5G is capable of in early deployments, the technology has a multitude of future opportunities for telecom operators. Not only will capacity bring down the per-bit cost for carriers, the basic cost efficiencies that 5G brings will enable operators and developers alike to create new applications for the technology as it becomes to mature and develop.

“This growing innovation will contribute to an expected rise in 5G mobile subscriptions worldwide. At the end of 2026, GlobalData predicts there will be 3.9 billion such subscriptions, representing a whole 35.1% of total subscriptions. Global 5G service revenues will total $609bn.”

Some revenue-generating strategies seen in the US and Europe on 4G networks also resonate on 5G networks. Within the US postpaid wireless market in particular, operators have always enticed users to sign up for premium plans through service bundles, such as video streaming and gaming.

Luna adds: “5G ARPU in 2026 is expected by GlobalData to greatly outpace that of earlier technology generations, with 5G bringing in monthly ARPU of $14.15 per month versus 4G’s monthly ARPU of $5.48.”

In some markets, we are beginning to see more advanced bundles marketed with 5G. Vodafone is in the process of rolling out Nreal smart glasses in its 5G markets across Europe, offering an interest-free hardware bundle and an app called Vodafone 5G Reality AR. In addition, a number of 5G operators are beginning to sell cloud gaming services. Telia in Sweden and EE in the UK are selling Microsoft’s Xbox Game Pass Ultimate memberships that include cloud gaming. Telia customers can also buy a dedicated cloud gaming promotion featuring an Android phone, Telia plan and a free Razer Kishi universal Android controller and the Xbox Game Pass in one bundle.”

Luna concludes: “Operators will continually improve their bundles with new 5G features. Eventually they will take advantage of ultra-low latency and consistent gigabit data speeds.”

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about 5G @ www.fieldservicenews.com/5g
• Find out more more about GlobalData @ www.globaldata.com
• Read more about GlobalData on Field Service News @ www.fieldservicenews.com/globaldata
• Read more about Mobility on Field Service News @ www.fieldservicenews.com/mobility

Kris Oldland, Editor-in-Chief, Field Service News, is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions, to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the two discuss why so few service-centric companies are embracing gamification when data from the industry study reveal its clear benefits on workforce management.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Aly Pinder Jr, Program Director of Service Innovation and Connected Products at IDC. Aly is a seasoned expert in the field service industry, technology and innovation and he always thinks forward and spots the upcoming trends in the industry.

During the conversation, the two discuss a wide range of topics related to the evolution of service, the rapid changes and challenges that occurred during the last year and what organisation should do to adapt and prepare for the future.

In this final excerpt from that full interview, Aly and Kris discuss the need of distinguishing between hardware and software for remote service delivery.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below. 

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about the impact of COVID-19 in the Field Service industry @ www.fieldservicenews.com/covid-19
• Read exclusive articles by Aly Pinder on Field Service News @ www.fieldservicenews.com/aly+pinder
• Follow Aly Pinder on Twitter @ twitter.com/Pinderjr
• Connect with Aly Pinder on LinkedIn @ linkedin.com/in/aly-pinder-jr

In this third and final excerpt from a recent white paper published by Aquant, we look at the possibilities that Artificial Intelligence opens to make accurate decisions based on concrete data.

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This feature is just one short excerpt from a white paper published by Aquant

www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below.

If you are yet to subscribe you can do so for free by hitting the button and registering for our complimentary subscription tier FSN Standard on a dedicated page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soo as you are registered.

 

 

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Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Aquant who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of your subscription agreement which you opted into in line with GDPR regulations and is an ongoing condition of subscription.

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Business leaders are leaning into data-centric decision making as a way to move beyond simply tracking KPIs and determine if their services are actually providing customers with value. With the help of smart tools, you can depend less on instincts and theories, and use methods backed by actual insights to propel your business forward.

How do you know if you need a better way to analyze your business’ big picture? Start by taking a look at the way you currently measure customer value.

"If you currently lack the insight to draw specific conclusions,

it’s time to dig deeper into your data."

 

If you currently lack the insight to draw specific conclusions, it’s time to dig deeper into your data. To understand the root causes of issues, it’s essential to have the ability to look deeply into metrics — which is where AI becomes a powerful tool to have in your arsenal.

As AI absorbs and analyzes your data, it can provide predictive analytics that help you understand your customers’ behavior. AI provides deep insights and steers the decision-making process, becoming a mighty ally in the quest to maximize customer satisfaction and improve operations.

Ask Yourself:

• How often does my organization receive customer feedback?

• If a customer churned tomorrow, would we know why?

• How do we currently prevent service disasters before they happen?

• Does our company leverage tech to gain immediate customer feedback on services?

• Are we using data to analyze the way our customers consume products?

Informed Decisions Lead to More Certain Outcomes

At its finest, AI opens new possibilities, giving you the power to make accurate decisions based on concrete data — not hypotheticals. It goes beyond showing you today’s metrics, guiding you and helping you understand all data relative to your goal. Seasoned business leaders know that while metrics may “unexpectedly” dip or miss the mark, there’s always a reason as to why. Instead of panicking, making assumptions, or instating ineffective countermeasures, it is far more accurate to look at the bigger picture to determine how you arrived at the final outcome.

With AI-powered insights, you become the driver and you control the truthful narrative. It’s time to get ahead of NPS, which offer an incomplete look at your business. If you want to strengthen your customer relationships and get an accurate measure of customer satisfaction, AI can help.

Be proactive instead of reactive. For instance, if your AI tool indicates a few less-than-ideal service moments, you can initiate communication with your customers instead of waiting for feedback to come your way. You can also proactively address customer dissatisfaction before waiting anxiously for the inevitable heated phone call, and you can take the opportunity to tell them what actions you’re taking to rectify the issues. On the other side of the coin, if you notice that your service performance is stellar, you can use that occasion to remind your customers why you’re the choice provider, which may even lead to some awesome upselling opportunities.

Clients and potential customers value transparency more than ever, and AI can bolster your ability to communicate. They will start seeing you as a trusted partner in business — a leader that’s fully vested in their success.

Conclusion

With Aquant’s Service Insights, organizations go beyond visualization and enter the realm of action. Unlike traditional BI tools, our products empower teams to solve their business problems by helping them to quickly analyze disparate data and get clear directions on what to do next.

Actionable feedback shows you what information is most relevant and helps direct you to make the right calls for your business. You can easily identify at-risk customers and address your service issues in real time — without the need for an on-site team of data scientists.

Backed by data from more than five million service tickets from manufacturers and service providers, Service Insights generates trends, industry benchmarks, and predictions that fit the context of your business.

You can also tap into hidden data to make more holistic decisions, and share insights and overviews that identify key statistics and important trends.

The best decisions are made with a 360-degree view, and traditional reporting is no longer enough. The decision to adopt AI is a big one, but it’s a tool that can change the trajectory of your business.

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This feature is just one short excerpt from a white paper published by Aquant.

www.fieldservicenews.com subscribers can read the full white paper now by hitting the button below.

If you are yet to subscribe you can do so for free by hitting the button and registering for our complimentary subscription tier FSN Standard on a dedicated page that provides you instant access to this white paper PLUS you will also be able to access our monthly selection of premium resources as soo as you are registered.

 

 

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Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content Aquant who may contact you for legitimate business reasons to discuss the content of this white paper, as per the terms and conditions of your subscription agreement which you opted into in line with GDPR regulations and is an ongoing condition of subscription.

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Further Reading:

• Read more about Aquant on Field Service News @ www.fieldservicenews.com/aquant
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Leadership & Strategy @ www.fieldservicenews.com//leadership-and-strategy
• Learn more about Aquant @ www.aquant.io
• Follow Aquant on Twitter @ twitter.com/Aquant_io

 

Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO of Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research project that spoke to over 100 service leaders from the field service sector and beyond to understand the key trends in workforce management.

During the discussion, the two discuss a number of key insights revealed from the data including the key metrics that define workforce management success, how companies are optimising the costs of managing the workforce and what tools and processes are being used for best-in-class workforce management.

In this excerpt from that full interview, the conversation focuses on the types of solutions used by organisations to manage the workforce in the ever-changing field service sector.

Want to know more?

FSN Premium subscribers and FSN Elite members can access the full-length interview plus many, many more in the Field Service New Digital Symposium.  If you have an FSN Premium account you can access the video on the button below. If you are currently on our FSN Standard subscription tier you can upgrade your subscription by clicking the link below.

If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free to gain access to a monthly selection of premium content or select either FSN Premium or FSN Elite for even more resources. Click the button above to visit our subscription page to find out more. 

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Workforce Management @ www.fieldservicenews.com/workforce-management
• Learn more about Software Outsourcing Solutions @ www.s-o-services.com
• Connect with Mark Belenky on LinkedIn @ linkedin.com/in/markbelenky