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Aquant, the leading Service Intelligence Platform that gives service leaders, reps and teams the most vital information they need for every situation, has raised $70 million in Series C funding. The investment will support the growth and advance its industry-leading service intelligence technology.

The funding round was led by Qumra Capital, Insight Partners and Pitango Growth. Previous investors Lightspeed Venture Partners and Angular Ventures also participated in the round, along with new investors Schneider Electric Ventures and Claltech.

Aquant has now raised a total of $110 million. The company will use the fresh capital to support its rapid growth and expand use cases as it strengthens its position as the service intelligence leader in every market for every company that provides service. To accelerate its global expansion, Aquant will grow its engineering, client services and go-to-market teams, adding positions in the US, Europe and Israel. The funding will also drive the continuous innovation of its Artificial Intelligence platform, including the development of cutting-edge technology that combines structured and unstructured data and harnesses the tribal knowledge of experts.

AQUANT'S RAPID GROWTH IS A DIRECT RESULT OF HOW IT'S HELPING COMPANIES OF ALL SIZES MAKE THESE TRANSFORMATIVE CHANGES.

“To win the service game today, it’s not enough to just solve problems anymore,” said Shahar Chen, CEO and co-founder of Aquant. "Companies must also provide a stellar service experience. And when providing a stellar experience, service becomes more than just 'maintenance' for customers – it becomes magic.” Using deep service expertise and specialized Natural Language Processing (NLP), Aquant understands all service data, combines it with tribal knowledge, and provides service leaders, technicians, and reps with the most vital information they need, exactly when they need it. Service has largely remained the same for decades, but is now at a turning point. Companies are seeking to transform the way they deliver service, with service leaders expected to deliver exceptional service to differentiate the brand. They are also being asked to provide customer insights, derived from service data, to help executives and front line managers make strategic business decisions across all lines of business, including service, product development, sales, and more.

Aquant’s rapid growth is a direct result of how it’s helping companies of all sizes make these transformative changes. The company gives service leaders needed insights into their business, enabling them to make proactive, data-driven decisions, identify at-risk customers, understand asset performance, identify compliance risks, and more. The AI-powered technology is also helping to erase the talent shortage by providing the entire workforce access to information that was previously siloed in databases or held in the minds of long-tenured technicians.

Leading market researchers like Gartner Research have noted the unfulfilled need to leverage service intelligence throughout the industry, citing the powerful potential of machine learning and data mining to increase field service efficiency.

Aquant’s proprietary service intelligence platform harnesses Artificial Intelligence to ingest unstructured data, tribal knowledge, and industry insights. This combination gives service leaders meaningful insights into the state of their organization, enabling them to make data-driven decisions. It also empowers service technicians to be at the right place with the right knowledge and the right parts at the right time to solve technical problems immediately. Making every Aquant-powered customer experience a magical service interaction.

“Aquant is revolutionizing service intelligence and is well-positioned to lead this large market given their domain expertise and data savviness. Their technology enables companies to focus on what they’re good at, alleviating one of the most serious business challenges today,” said Sivan Shamri Dahan, managing partner at Qumra Capital. “We’re very excited to partner with them as they continue their rapid growth in order to significantly improve service experiences.”

Service intelligence solves an increasingly problematic talent shortage in the field service industry, providing new hires access to decades of technical knowledge, account data and service history at their fingertips. As Baby Boomers continue to retire from technician roles and younger Millennial and Generation Z employees fill their positions, sharing knowledge and employing data effectively will be increasingly important.

“Customers trust Aquant’s AI-enabled offering, as unlike generic AI solutions, it is tailored to the service vertical’s needs and delivers clear ROI from day one,” said Idit Muallem-Yedid, partner at Pitango Growth, who's joining Aquant's Board. “Aquant's insights shed light on areas traditionally perceived as blind spots in service operations and experience. I am excited to be part of Aquant’s journey, as it continues to bring value to all stakeholders of the service experience and roll out additional solutions highly anticipated by its customers.”

"We look forward to working with our new investors as we enter an important growth phase," said Assaf Melochna, president and co-founder of Aquant. "The service industry is on the cusp of once-in-a-lifetime advancements, and helping these companies transform service by providing critical business insights is built into Aquant's DNA." The company works across a number of industries, including medical device manufacturers, food equipment manufacturers, capital equipment manufacturers, industrial automation and appliances. Its clients include Siemens Healthineers, The Home Depot, 3D Systems, and Sysmex, among others.

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/aquant
• Read more about Aquant on Field Service News @ www.fieldservicenews.com/aquant
• Read more about Artificial Inteeligence @ www.fieldservicenews.com/artificial-intelligence
• Learn more about Aquant @ www.aquant.io
• Follow Aquant on Twitter @ twitter.com/Aquant_io

Burns & McDonnell and Librestream partner to implement collaboration platform supporting critical infrastructure workforces.

To support clients in the critical infrastructure industries, Burns & McDonnell, a 100% employee-owned engineering, construction and architecture firm, and Librestream, the #1-rated provider of augmented reality (AR) and remote collaboration solutions, are collaborating to implement Librestream’s field-to-office collaboration and knowledge capture platform, Onsight. Onsight’s solution is device-agnostic and is compatible with computers, tablets and enterprise wearable devices, and helps field workers conduct their jobs safely and more efficiently.

THE TECHNOLOGY HELPS FIELD WORKERS ACCESS INFORMATION AND RESOLVE ISSUES MORE EFFICIENTLY

Through the value-added partnership, Burns & McDonnell will support training, technology management and system integrations of Librestream’s full-package solution to help clients navigate unprecedented challenges.

“We are excited to partner with Librestream and its technical excellence to enable our clients to access critical information and more rapidly resolve issues in the field,” says Matt Olson, vice president and managing director of the Networks, Integration & Automation Group at Burns & McDonnell. “The integrated experience that captures and shares knowledge across project teams offers advantages in design accuracy, safety and efficiency while creating multiple benefits — both individually and collectively — through each project phase.”

Evergy Ventures, a nonregulated subsidiary of investor-owned utility, Evergy, made a strategic investment in Librestream to accelerate digital transformation within the energy sector. Through its research, Evergy Ventures identified Librestream as the top provider of remote expert and knowledge management tools. Evergy Ventures is supporting Librestream with strategic guidance and helping develop key relationships with utility innovators.

“This is an incredibly transformative time in the energy industry, and it is great to see Burns & McDonnell, one of our trusted partners in our hometown of Kansas City, partnering with Librestream to continue to advance the digital workforce,” says Dennis Odell, vice president of Evergy Ventures.

Librestream's Onsight platform enables workforce transformation through industrial use cases, powering the workforce of the future by combining AR, artificial intelligence and Internet of Things (IoT) data visualization, as well as enabling automated on-the-job training, reducing cognitive load and driving operational insights. Onsight enables customers to achieve meaningful business outcomes such as 70% productivity gains, 65%-70% increases in asset uptime, and increases of three times the inspections per day, all with a more integrated experience that captures and shares knowledge across the workforce.

“Burns & McDonnell brings strong industry experience with digital technology, use case development, platform integrations, stakeholder management and training,” says Gary McAuliffe, vice president of sales for global utilities, Librestream. “Together, we look forward to bringing all of the services and technology together to provide Burns & McDonnell clients with tools that are simple to incorporate on projects and increase efficiency and safety.”

Through the official partnership, the Onsight platform benefits to Burns & McDonnell clients will include:

• Field collaboration and conferencing built for rugged environments. When traveling to perform a site visit isn’t possible, videoconferencing supports projects through on-site troubleshooting calls from the field to team members working remotely or in the office. Calling from the field also allows the team to capture situational information for future training and work processes.
  
  
• Data gathering and knowledge capture. The technology minimizes time spent sorting through data. It has demonstrated faster field documentation than traditional methods, with Librestream noting a potential 70% productivity gain.
  
  
• Workflow — step-by-step guidance and ability to assign tasks to people in the field. With remote specialists a call away and guided systems in place, less-experienced personnel can perform necessary field tasks if needed. With workflows and guided forms, the software captures and organizes field knowledge automatically.

To publicly launch the newly formed partnership, Burns & McDonnell and Librestream will conduct a joint webinar on Sept. 28, 2021, at 11 a.m. EDT. Zachary Wassenberg, product manager with Burns & McDonnell, and McAuliffe will give an overview of the platform and discuss a specific use case associated with bulk electric system reliability (NERC FAC-008 inspections). Sign up for the webinar here.

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Artificial Intelligence on Field Service News @ www.fieldservicenews.com/artificial-intelligence
• Read more about Augmented Reality on Field Service News @ www.fieldservicenews.com/augmented-reality
• Find out more more about Librestream @ www.librestream.com
• Learn more about Burns & McDonnell @ www.burnsmcd.com
• Read more about Librestream on Field Service News @ www.fieldservicenews.com/librestream

Onpoint Logistics has seen its fuel bill slashed by a third (34 per cent) and productivity boosted by 14 per cent, thanks to the introduction of connected technology from Webfleet Solutions

The Birmingham-based specialist logistics company has implemented an integrated solution using the WEBFLEET fleet management platform.

With a fleet of more than 60 vehicles, ranging from vans to 44 tonne trucks, the leading logistics and haulage company specialises in the movement, storage, and logistical support of time-critical freight for manufacturers throughout the UK and Europe.

ONPOINT LOGISTICS INTRODUCES AN INTEGRATED SOLUTION FROM WEBFLEET TO HELP DRIVE COST-EFFICIENCES, BOOST PRODUCTIVITY AND IMPROVE DRIVER BEHAVIOUR

Onpoint Logistics works closely with Communicate Better, an official Webfleet Solutions premium partner, to take advantage of rich scheduling, fleet planning and asset utilisation technology.

Carl Delaney, Managing Director of Onpoint Logistics, said: “As we specialise in providing same day or next day delivery throughout the UK and parts of Europe, optimal efficiency and seamless processes are crucial to our business.

“We needed a solution that would help us manage and monitor our fleet in real-time, reduce costs, and provide key data insights to improve driver behaviour.

“We turned to Communicate Better who delivered a smart, time-saving WEBFLEET fleet management platform that is cost-effective, boosts productivity and keeps our drivers safe out on the roads.”

WEBFLEET provides 24/7 automated reporting and asset tracking, offering full visibility of the Onpoint Logistics fleet, with OptiDrive 360 functionality empowering drivers to be greener and safer by giving them real-time feedback and advice on their performance behind the wheel.

A smart 360-degree integrated vehicle cahttps://www.fieldservicenews.mera system, meanwhile, provides associated video evidence for every driving event, offering context and clarity into why incidents occurred, further assisting in improving driver behaviour and driver security.

“Having full transparency over our fleet and the powerful insights needed to take decisive action has saved us time and money and given us the ability to redirect vital resources and further invest in our business,” added Delaney.

Further Reading:

• Read more about Parts, Pricing and Logistics @ www.fieldservicenews.com/parts-pricing-and-logistics
• Read more about Fleet Technology @ www.fieldservicenews.com/fleet-technology
• Learn more about Onpoint Logistics @ www.onpointlogisticsltd.co.uk
• Learn more about Webfleet Solutions  @ www.webfleet.com
• Read more about Webfleet Solutions on Field Service News @ www.fieldservicenews.com/webfleet-solutions
• Follow WebFleet Solutions on Twitter @ twitter.com/Webfleetnews

Robots have not taken over the world yet, but there will definitely be a lot more of them by the end of the decade.

GlobalData, a leading data and analytics company, forecasts that the robotics industry will pass the $500bn mark in 2030, after a decade of growing at double-digit rates. That is an impressive figure for an industry that generated global revenue of just $45.3bn in 2020.

IN THE NEXT DECADE, INCENTIVES FOR ROBOTICS ADOPTION WILL COME FROM ECONOMIC AND DEMOGRAPHIC TRENDS.

GlobalData’s recent report, ‘Thematic Report: Robotics 2021’, reveals that most of the value generated by robotics comes from service robots, a broad category that includes consumer robots, as well as robots used in logistics, healthcare, security, and many other areas of the service sector. However, industrial robots will grow at a faster rate in the 2020s. Moreover, industrial robots are also a source of innovation that often spills over to service robots.

Filipe Oliveira, Senior Analyst at GlobalData, comments: “Despite the long history of robotics, there is sometimes the feeling that the industry has not reached its full potential. That is about to change due to technological breakthroughs and other factors like the economics and demographics of rich and middle-income countries”.

GlobalData’s report predicts that several conditions are aligned that promise to expand the robotics market. Cloud computing and AI-enabled robots to collaborate, access huge amounts of data uninterruptedly, and, ultimately, become smarter. Further advances are needed in certain AI technologies, including computer vision, conversational platforms, and context-aware computing, and these developments will not happen overnight. Still, the foundations are in place, and advances are expected over the coming years.

Oliveira adds: “Technological developments are important, but on their own will not drive growth. For technology to enjoy wide adoption, it’s not enough for it simply to exist. Whereas scientific ingenuity and creativity are making progress in robotics possible, demographics and the economy will provide the incentives for that technology to be harnessed.”

Before the pandemic, economic growth had started to stagnate in large parts of the world. As countries and companies design their plans to recover from the pandemic, interest in robotics is increasing.

The final incentive for robotics growth comes from demographic trends. Fertility rates are low across all of the developed world, and have declined sharply in middle-income countries too. Societies are looking at robots to care for the elderly and help solve shortages in the workforce.

In the next decade, incentives for robotics adoption will come from economic and demographic trends, and it is the convergence of these trends with technological breakthroughs that promises to unlock the full potential of robots.

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Robotics on Field Service News @ www.fieldservicenews.com/robotics
• Read more about Artificial Intelligence on Field Service News @ www.fieldservicenews.com/artificial-intelligence
• Find out more more about GlobalData @ www.globaldata.com
• Read more about GlobalData on Field Service News @ www.fieldservicenews.com/globaldata

The top three most important trends affecting the future of field service are new pricing models, data as an asset, and standardizing and simplifying processes, according to new research conducted by Bain & Company and ServiceMax, a leader in asset-centric field service management software. The global study, “Future of Field Services”, which includes survey data from 283 field service technicians and 25 service executives across the US and Europe, looked at the future of services, organization maturity and trends across commercial models, operations and technology, as well as key challenges and enablers in the field service arena.

THIS CO-AUTHORED GLOBAL STUDY EMPHASIZES THE EVOLVING SERVICE BUSINESS MODEL, THE IMPORTANCE OF ASSET DATA AND OPPORTUNITIES TO REDUCE WASTE AND FRICTION

“In addition to giving us insights into the future of service, the research highlights opportunities to both eliminate waste and reduce friction in service organizations, as well as increase service value and monetize engagement,” said Sumair Dutta, industry analyst and senior director of digital transformation at ServiceMax. “Field service is changing, and the pace of change is likely to accelerate in the next three to five years. This study shows key areas where service executives can close the gap between strategic expectations in the boardroom and tactical execution by technicians in the field, such as empowering cross-selling and upselling enablement, streamlining and simplifying processes, and properly training a digitally-empowered field force.”

According to service executives, the number one trend set to impact the future of field services is the creation of new commercial opportunities, such as the evaluation of new pricing models. Executives increasingly expect their field forces to play a role in selling services, with some companies generating up to 30% of service revenue originated by technicians. However, 70% of surveyed technicians feel they are not particularly skilled to drive sales.

Service executives said the second most important trend is harnessing data as an asset. However, 47% claim current tools aren’t easy to learn and use, and 60% of technicians say that when they’re asked to collect data, they don’t know the reason behind it. Increased access to data is particularly important for supporting dynamic pricing and changes to the commercial model, such as shifting from selling reactive service to selling solutions and outcomes.

Service leaders identified the standardization and simplification of processes as the third most important trend. However, one in three technicians report struggling with current processes. To address this, service leaders should prioritize standardizing the largest part of processes, customizing to specific market dynamics only when required, and embedding customer feedback loops into process continuous improvement efforts.

“In capital-intensive industries, field service has become increasingly critical to growth, profitability and commercial performance,” said Prashant Iyer, a partner in Bain & Company’s Advanced Manufacturing & Services practice. “We at Bain & Company believe that the people closest to the work, those on the frontlines, often have the most valuable input about their business. While there’s no shortage of trends affecting the quickly evolving field service market, this new research allows us to narrow in on the most critical pain points and solutions, as told by the technicians and executives leading this work.”

Further Reading:

• Read more about Leadership and Strategy @ www.fieldservicenews.com/leadership-and-strategy
• Read more about ServiceMax on Field Service News @ www.fieldservicenews.com/servicemax
• Download a copy of the "Future of Field Service" study @ lp.servicemax.com/Bain-Report-2021
• Find out more about ServiceMax @ www.servicemax.com
• Follow ServiceMax on Twitter @ twitter.com/ServiceMax

Survey finds ecommerce SMEs are investing in their own delivery drivers amidst ongoing driver shortages, supply chain issues and Covid restrictionsUK ecommerce businesses are taking delivery into their own hands, according to new research released by Vimcar. In a survey of 100 small and medium sized UK ecommerce retailers, almost all have experienced an increase in online orders since March 2020, and two thirds (64%) of online retailers have had to invest in their own delivery fleet to meet customer demand.

97% OF SMALL ECOMMERCE BUSINESSES HAVE SEEN AN INCREASE IN ORDERS FOR DELIVERY SINCE MARCH 2020 AND OVER TWO THIRDS NOW DELIVER GOODS USING THEIR OWN FLEET

Undertaken by Vimcar, the fleet management software for SMEs, the survey comes at a time when ecommerce retailers are grappling with the impact of delivery driver shortages, Brexit uncertainty, supply chain issues and Covid restrictions.

Increased customer demand over the past 18 months has led the majority of respondents to hire their own staff to fulfil orders rather than outsourcing delivery, with over a fifth of the ecommerce businesses surveyed hiring between 5 and 10 new fleet drivers. Having taken delivery into their own hands, 80% of ecommerce SMEs are positive about the next 12 months, despite ongoing economic issues.

Taking delivery in-house has been a successful move for many but the research also exposes the additional strain this has placed upon SME ecommerce businesses. Three quarters of respondents said that expanding their delivery fleet had made admin more difficult to manage, highlighting a need for ecommerce businesses to simplify the management of rapidly growing fleets.

Ronald Clancy, UK Country Manager at Vimcar said: “It is promising to see that business is thriving for ecommerce retailers despite an extremely turbulent 18 months. There remain many wider economic challenges for small businesses to overcome and what this research shows is that many ecommerce SMEs are having to rapidly adapt their business models in order to remain agile and continue to meet customer demand.”

Over a third of survey respondents expect demand in delivery to increase further, reflecting wider industry reports on increasing delivery volumes in the lead up to the peak Christmas season.

Clancy added: “Efficient fleet management will be crucial to the ongoing success of small and medium sized retailers as poorly managed fleets and drivers can quickly drain a business’ costs and resources. Simplifying fleet management is therefore vital to any ecommerce retailer wanting to maximise the investment they’ve made into delivery services.”

Further Reading:

• Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/managing-the-mobile-workforce
• Read more about Fleet Management @ www.fieldservicenews.com/fleet-management
• Learn more about Vimcar @ vimcar.co.uk
• Find our more about Aircargo Transport @ www.aircargo-transport.eu
• Follow Vimcar on Twitter @ twitter.com/goVimcar

In this case study, we look how REHAU executed a rural fibre-optic installation with a direct line from a Vantage data centre to a village in Wales.

When community interest company MyFi tasked Beacons Telecom with establishing a high-speed connection from Michaelston-y-Fedw to a nearby data centre, cutting-edge microduct solutions from REHAU were required to blow the 500+ fibres down the narrow Openreach ducts. Moreover, with the UK’s connectivity targets just over the horizon, it was critical that redundancy was available via spare sub ducts to facilitate future installations.

At first glance, Michaelston-y-Fedw is a village like any other. A picturesque settlement located halfway between Newport and Cardiff; it can now lay claim to being the first rural community-built 1GB fibre-to-the-premises network in Wales.

Rural settings have often been overlooked as gigabit-capable connections are rolled out across the UK, with urban spaces traditionally being easier to integrate into the country’s superfast broadband infrastructure. However, community interest company MyFi was founded in October 2017 to ensure that Michaelston-y-Fedw was able to benefit from connectivity as much as the nearby capital.

David Schofield, Director of MyFi, said: “Previously, the core equipment for connectivity was installed at a hub within the village. However, as the site was unsecured, we felt unauthorised entry and vandalism posed a significant risk. Frequent power cuts also rendered the site impractical, as cooling and supply issues were common. As such, we proposed a direct connection to a nearby data centre.”

THE OPENREACH DUCT SYSTEM

The existing hub connection would be replaced with one to the CWL1 data centre, some 1.1km away, by way of a point-to-point fibre-to-the-premises network. This data centre is the largest of its kind in Europe, a 50-acre campus operated by hyperscale provider Vantage Data Centres. An installation of this kind, with a direct connection from the village to the campus, is a unique occurrence within the UK.

Contrary to the usual practice of using a PON splitter to divide one connection from the data centre between multiple properties, each home within Michaelston-y-Fedw was provided with a direct leased line connection to the data centre. Crucially, this would provide the village residents with 10gGB download speeds of unrivalled consistency, as using individual lines guaranteed no contention would take place.

Beacons Telecom, an Ultrafast Fibre Broadband Company, were contracted to complete the installation. Since June 2019, Ofcom’s statement on Physical Infrastructure Access (PIA) allows internet service providers (ISPs) and contractors to make use of the existing BT Openreach ducts to provide Public Electronic Communications Services and/or Public Electronic Communications Network. As the Openreach ducts already span the length and breadth of the country, there is no need for contractors to begin installations from scratch, allowing fibre networks to be constructed far more quickly.

However, this brought about its own challenges as Trevor Mosedale, CEO of Beacons Telecom, explained: “At only 25mm bundle size restrictions, the Openreach ducts were extremely narrow, especially as a total of 576 fibres would be required to complete the installation. Because of this, we needed a solution that could ensure the connection would be established despite infrastructure limitations.”

To facilitate the installation, REHAU provided RAUSPEED duct bundles that could be easily installed into the Openreach ducts followed by blowing in the fibre-optic cables. Crucially, REHAU’s PIA duct bundle was and is the only triple sub duct solution available that was able to fit within a 25mm size restrictions. This meant that, despite width limitations, the 576 fibres would be able to be comfortably blown into the Openreach ducts, even allowing room for redundancy.

Moreover, the PIA duct bundle’s RAU-PP sheath provided increased tensile strength to guarantee the vital fibres within were not damaged during the blowing-in process, while three microducts within the bundle allowed fibre optic cables to be blown-in through one or more channels, leaving space for future installations if required.

THE INSTALLATION

The blowing-in process began on 24^th April, with the 576 MiDia 200 Micro GX Cable fibres split into two 288-fibre cables in two separate ducts, leaving a third free. Despite the 8.2mm outer diameter of each fibre optic cable and the three 12/9.8 microducts within the RAUSPEED PIA duct bundle comfortably housed the fibre optic cables, allowing the blowing-in process to go ahead.

The Openreach ducts were first cleaned with sponges and then lubricated. Despite the aforementioned width restrictions, REHAU’s sub ducts allowed fibres to be blown-in at around 58 metres per minute, nearing the maximum blowing speed of 60 metres per minute. Each blow lasted roughly 20 minutes, allowing the full installation to be completed within the day.

Establishing a direct connection to the Vantage data centre had a measurable effect upon Michaelston-y-Fedw and its residents. The village is now capable of 10GBs download speeds, rivalling that of even the most high-speed city connections. The overall size of the settlement’s network also saw a significant expansion, with user numbers rising by as much as 60%, from 250 to 400, with around 100 local businesses now able to connect.

REDUNDANCY

While REHAU’s RAUSPEED PIA duct bundle allowed fibre to be easily blown into the narrow Openreach ducts, they also integrated a critical element of redundancy into Michaelston-y-Fedw’s fibre-optic network. As the sub ducts used feature three channels for fibres – with only two necessary for the installation – this leaves scope for future fibre projects to be completed far more easily, as microduct infrastructure is already in place.

Paul Churm, Telecoms Specialist for REHAU’s Fibre Optic Division, spoke on what this means for the UK’s connectivity goals: “Considering the UK government’s target of achieving 85% coverage for gigabit-capable broadband by 2025, there is increasing pressure on ISPs to incorporate redundancy into their installations. This is being encouraged by schemes like the Welsh government’s Local Broadband Fund, which offers funding for community interest companies and local authorities to upgrade existing broadband infrastructure.”

“For contractors, this means that by utilising REHAU’s triple sub duct PIA bundles as part of their installation, they can receive additional government funding. This is due to the redundancy provided by the unused microducts, as it facilitates future installations by themselves or others. This also provides an opportunity for ISPs and contractors to rent the empty channels out to other broadband providers for use, while incurring no additional time or expense to themselves during the installation.”

The integration of a gigabit-capable broadband network in Michaelston-y-Fedw sets an important precedent for fibre rollout in the UK. With higher broadband speeds more commonly associated with urban settings rather than rural ones, the Government should be wary not to leave the nation’s towns and villages behind in its charge for connectivity. This installation demonstrates that by deploying innovative solutions, the UK might look to exceed its target of 85% coverage, and that a higher standard of connectivity is available for hard-to-reach settlements.

Lee Waters, Deputy Minister for Climate Change with a responsibility for digital said: “Over this challenging period, the importance of fast, reliable broadband has become even more apparent. While this area is not devolved to Wales, we are taking action to bring faster broadband speeds and better mobile connectivity where we can.”

“The extension of the Michaelston-y-Fedw MyFi network to the Vantage data centre and Bassaleg is one of the many projects that the Welsh Government’s Local Broadband Fund has supported to help improve slow broadband speeds and poor mobile connection - making a real difference to this community. The Local Broadband Fund is aimed at supporting innovative solutions in areas that are difficult to reach, and Beacons Telecom’s use of the cutting-edge microduct solutions from REHAU during this project is exactly what the fund was set up to achieve.”

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Telecommunications on Field Service News @ www.fieldservicenews.com/telecommunications
• Read more about REHAU on Field Service News @ https://www.fieldservicenews.com/rehau
• Find out more more about REHAU @ www.rehau.com
• Follow REHAU on LinkedIn @ www.linkedin.com/rehau/

Tim Mackey, principal security strategist at the Synopsys Cybersecurity Research Centre, and Sam Curry, chief security officer at Cybereason, comment on the news that Apple has updated its software for iPhones to address a critical vulnerability.

It has been reported that Apple has updated its software for iPhones to address a critical vulnerability that independent researchers say has been exploited by notorious surveillance software to spy on a Saudi activist. Researchers from the University of Toronto's Citizen Lab said the software exploit has been in use since February and has been used to deploy Pegasus, the spyware made by Israeli firm NSO Group that has allegedly been used to surveil journalists and human rights advocates in multiple countries.

STAYING ON TOP OF ALL OPERATING SYSTEM UPDATES IS THE ONLY REAL PATH FOR END USERS TO PROTECT THEMSELVES AGAINST ZERO-CLICK SOFTWARE AND APPS

The urgent update that Apple released yesterday plugs a hole in the iMessage software that allowed hackers to infiltrate a user's phone without the user clicking on any links, according to Citizen Lab. The Saudi activist chose to remain anonymous, Citizen Lab said.

Commenting on this, Tim Mackey, principal security strategist at the Synopsys Cybersecurity Research Centre, said "Zero-click software or apps should be a high concern for any mobile device user. This class of software doesn’t require any interaction by the user, so no explicit download and no explicit consent is granted. While there are legitimate uses for this class of software, the secretive nature of the installation makes it particularly appealing to malicious or criminal groups. The only real path for end users to defend against such software is to keep on top of all operating system updates, vendor updates, and maintain an up to date anti-malware solution."

Sam Curry, chief security officer at Cybereason, added "Monday’s emergency software updates for a critical vulnerability discovered in iPhones, Apple Watches and Macs, shouldn't be cause for panic. Yes, this newest Pegasus spyware delivery mechanism is novel, invasive and can easily infect billions of Apple devices, but stay calm and simply get control of your device and download the software updates available from Apple. Do that and move on. Follow Apple's instructions if you think you are infected and consult your IT department at work, school, etc. Failing that, Apple’s Genius Bar will be able to help. With nearly 2 billion iPhone active around the world, 100 million Apple Watches being used and more than 100 million Macs, security can’t be a luxury for Apple and it’s not, it’s a responsibility they take seriously.

This type of software is generally a scourge. This specific package has been known a while. What's novel is the subtle installation. These have happened in the past and should be a top priority to identify and fix for any vendor. Relating to Apple security, failing is OK. Failing consistently is not. Let's see how Apple addresses this. They are a generally more secure platform, but they must continue to invest and demonstrate commitment going forward. The most secure platform in the world can be cracked given time unless the security is maintained. An incident or two are not a cause for pitchforks and torches to come out. That comes later if things recur or are dealt with in a cavalier manner."

Further Reading:

• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Cyber Security on Field Service News @ www.fieldservicenews.com/cyber-security
• Read more about Software & Apps on Field Service News @ www.fieldservicenews.com/software-and-apps
• Find out more more about Synopsys @ www.synopsys.com
• Learn more about Cybereason @ www.cybereason.com

OverIT announced that, starting from October, the company will be spun off from the Engineering Group becoming an independent entity controlled by Bain Capital and Neuberger Berman.

In addition, Paolo Bergamo has been appointed as Chairman and Chief Executive Officer of OverIT. Prior to joining OverIT, Bergamo was Senior Vice President Product Management at Salesforce in San Francisco, California.

In his new role, Bergamo will lead OverIT's global team, growth strategy and vision.

Bergamo has a deep knowledge of Field Service Management, with over two decades of proven global experience in the software sector. Given his track record, Bergamo is ideally placed to lead OverIT in its next phase of growth as innovator and visionary.

"The spin-off is the result of a strategic partnership between Neuberger Berman and Bain Capital, that has the goal to accelerate OverIT's internationalisation and build the global Field Service Management software leader through increased investments" said Piero Galli from Neuberger Berman.

"When searching for a new CEO to lead OverIT growth journey and reach the ambitious goals we set, we wanted someone who deeply understood not only the industry OverIT operates in, but also the ambition of our funds and the culture of a global company. Paolo has proven leadership capabilities and a track record of scaling technology businesses; we are pleased to have him join to lead the company in the next phase of growth" said Giovanni Camera from Bain Capital.

"I'm thrilled to join OverIT at such an exciting period" said Bergamo, "When Bain Capital and Neuberger Berman proposed to me the ambitious project to bring OverIT, one of the flagships of Made in Italy technology, to the forefront internationally, I felt I couldn't miss this great opportunity. I have the ambition to make OverIT an international hub for young technology talent to grow and unleash their potential".

OverIT, backed by US capital with development headquarters in Italy and main US office in Miami, is a multinational company with more than 20 years of international and cross-industry experience in Field Service Management. The firm is recognized by premier global advisory and consulting organizations as a leading vendor in FSM, Mobile Workforce Management and AR industries. providing more than 300 international customers and 150,000 Field Service users with process knowledge, innovative functionalities and cutting-edge technologies.

Bain Capital, LP is one of the world's leading private multi-asset alternative investment firms that creates lasting impact for our investors, teams, businesses, and the communities in which we live. Since our founding in 1984, we've applied our insight and experience to organically expand into numerous asset classes including private equity, credit, public equity, venture capital, real estate and other strategic areas of focus. The firm has offices on four continents, more than 1,200 employees and approximately $140 billion in assets under management. To learn more, visit www.baincapital.com.

Neuberger Berman, founded in 1939, is a private, independent, employee-owned investment manager. The firm manages a range of strategies—including equity, fixed income, quantitative and multi-asset class, private equity, real estate, and hedge funds—on behalf of institutions, advisors, and individual investors globally. The firm manages $433 billion in client assets as of June 30, 2021. NB Renaissance supports ambitious entrepreneurs and management teams with a goal to create market leading businesses. Part of Neuberger Berman since 2015, today NB Renaissance manages €2.0 billion of commitments from a pool of high-quality Italian and international investors. NB Renaissance is currently invested in 12 companies, which include some of the excellence of the Italian corporates. NB Renaissance can count on a team of 20 private equity professionals of Neuberger Berman in Italy, supported by the broader Neuberger Berman private equity platform of 245+ professionals.

Further Reading:

• Learn more about OverIT @ www.overit.it
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about OverIT on Field Service News @ www.fieldservicenews.com/overIT
• Read more about AR on Field Service News @ www.fieldservicenews.com/augmented-reality
• Learn more about Bain Capital @ www.baincapital.com
• Find out more about Neuberger Berman @ www.nb.com
• Follow OverIT on Twitter @ twitter.com/OverITSpA