As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of Network...
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Mar 15, 2021 • Features • Telecommunications • Blended Workforce • Managing the Mobile Workforce • Ericcson • Adam Gordon
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, produced in partnership with ServicePower Kris Oldland, Editor in Chief spoke with Adam Gordon, Head of Network Planning & Optimisation, Ericsson
In this excerpt from that interview, Gordon explains how Ericsson successfully leverage a network of third-party partners to increase the skills they have available across their field service operation
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Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Gordon in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium
Data usage note: By accessing the documentary you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
Mar 12, 2021 • Features • Blended Workforce • electrolux • Steve Zannos • Managing the Mobile Workforce
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director, Service...
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector run in partnership with ServicePower, Kris Oldland, Editor in Chief spoke with Steve Zannos Sr. Director, Service Delivery, Electrolux.
In this excerpt, Zannos outlines the key benefits that Electrolux find by using a blended workforce.
Want to know more?
Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Zannos in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
Mar 08, 2021 • Features • Samir Gulati • servicepower • Blended Workforce • Managing the Mobile Workforce
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart, CEO...
As part of a series of interviews for an exclusive Field Service News Documentary on the Blended Workforce in the Field Service sector, Kris Oldland, Editor in Chief spoke with Samir Gulati Chief Marketing and Product Officer and Frank Gelbart, CEO of ServicePower.
In this first excerpt from the interview, Gulati outlines the various benefits of the blended workforce model.
Want to know more?
Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interview with Gulati and Gelbart in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium
Data usage note: By accessing the documentary you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
Mar 04, 2021 • Features • servicepower • Blended Workforce • Managing the Mobile Workforce
Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can produce...
Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can produce and whether the pandemic and the capacity crisis we face as we turn towards recovery will be a further driver for its wider adoption.
In this excerpt from that documentary, we outline what is the blended workforce.
Want to know more?
Field Service News subscribers can access the documentary "The Blended Workforce and the New Normal" by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interviews recorded for the documentary in our Digital Symposium section of the website which is available at www.fieldservicenews.com/digital-symposium
Data usage note: By accessing the documentary you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
Mar 02, 2021 • Features • servicepower • Blended Workforce • Managing the Mobile Workforce • Documentaries
Field Service News in partnership announces a huge new in-depth project that will be exploring the role of the blended workforce in the field service sector and asks if the pandemic has driven an even greater need for the adoption of this flexible...
Field Service News in partnership announces a huge new in-depth project that will be exploring the role of the blended workforce in the field service sector and asks if the pandemic has driven an even greater need for the adoption of this flexible approach to workforce management...
2020 was one of the most challenging of years for all of us. We have had to deal with unprecedented challenges in both our working and personal lives as we adapted to a life of lockdowns and for too many of us personal tragedies.
Yet, at the same time, 2020 was also a year of ingenuity and innovation. We saw companies and individuals alike learn the importance of being adaptable, developing new approaches, and the importance of embracing agility into our thinking.
There has been much talk of the new normal; indeed, the world in which we exist in 2021 is vastly different from the world we left behind when the pandemic first hit in March 2020.
Yet for us in the field service sector, the new normal that is being discussed in many ways brings together several key concepts that we have talked about for a number of years.
In that way, the novel coronavirus COVID19, the most significant global disruptor since the end of the second world war in 1945, has had a democratising effect, bringing the importance of concepts, processes and technologies, that were only a year ago the domain of best-in-class field service organisations into the industry mainstream.
It would be too much of a stretch to say that the industry is now all on the same page, many companies are further down the path towards a more sophisticated approach to service delivery than their peers who are now desperately playing catch up, primarily driven by necessity other than anything else.
However, necessity is, as the old saying goes, the mother of innovation. For the vast majority of organisations in our industry, the innovation they need to embrace is, fortunately, a reasonably well-worn, and clearly sign-posted path that has been trodden by organisations that were ahead of the pack.
So, while all companies may not entirely be on the same page as yet, we are all at least reading from the same script.
One such area that is likely to become a much more common fixture within our sector as we move beyond the pandemic is the adoption of the blended workforce, which like many of the other ‘new’ approaches to service delivery set to form the new backbone of field service operations in the future, has well established benefits as well as clearly defined best-practices for adoption that have been proven for some time.
In a new exclusive Field Service News Essential Guide, we will be hearing from several experts in this area including companies who have successfully established a holistic approach to utilising the blended workforce and technology providers that have empowered them on their journey as we uncover the drivers behind adopting a blended workforce approach, the technology that can bring the many moving parts together and asking if the blended workforce-model can be applied to any industry vertical.
We will be publishing a series of excerpts from this guide as well as the accompanying documentary across the coming weeks however, if you wish to read the Essential Guide in full it is currently available on our forever-free FSN Standard subscription tier. If you are yyet to subscribe the button below will take you to a dedicated registration page which will give you instant access to this Essential Guide upon completion of registration.
Want to know more?
Field Service News subscribers can access the Essential Guide to the Blended Workforce instantly by clicking the button below:
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the documentary and other selected resources available on our free forever, FSN Standard subscription tier.
If you hold either a FSN Premium or FSN Elite subscription you can find the full interviews of those service leaders featured in this guide in our Digital Symposium section of the website which is available @ www.fieldservicenews.com/digital-symposium
Data usage note: By accessing this Essential Guide you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, ServicePower who may contact you for legitimate business reasons to discuss the content of this report.
Further Reading:
- Read more about managing the mobile workforce @ https://www.fieldservicenews.com/blog/tag/managing-the-mobile-workforce
- Read more about the blended workforce @ https://www.fieldservicenews.com/hs-search-results?term=blended+workforce
- Read more about the impact of the pandemic on the field service sector @ https://www.fieldservicenews.com/en-gb/covid-19
- Discover this months selection of available resources on our FSN Standard subscription tier @ https://www.fieldservicenews.com/fsn-standard-resources
- Find out more about the solutions ServicePower offer @ www.servicepower.com/
Feb 23, 2021 • News • Getac • Managing the Mobile Workforce
Getachas recently announced the launch of its next-generation S410, a highly configurable, semi-rugged laptop aimed at utilities professionals working in challenging indoor and outdoor environments.
Getac has recently announced the launch of its next-generation S410, a highly configurable, semi-rugged laptop aimed at utilities professionals working in challenging indoor and outdoor environments.
Brilliant all-day performance
The new S410 offers upgraded all-day performance, a brilliant new display and enhanced memory and processing power, all in Getac’s market-proven form factor. Key features include the 11th Generation Intel® Core™ i5/i7 Processors with integrated Intel® Iris® Xe Graphics, PCIe NVMe SSD as default and user-removable storage, for improved efficiency during daily workflows and graphics-intensive tasks.
The S410 also features cutting-edge connectivity, thanks to its Intel® Wi-Fi 6 AX201 module that supports the new IEEE 802.11ax standard. The result is smooth streaming of high-resolution video, fewer dropped connections and faster connections at farther distances from a wireless router. Thunderbolt™ 4 technology provides ultra-fast data transfer speeds, while also making it easier to share data with other devices.
A brighter screen (up to 1,000 nits), coupled with LumiBond® 2.0 Technology, ensures comfortable outdoor viewing, even when under direct sunlight. Furthermore, the S410 can accommodate up to three hot swappable batteries, ensuring zero downtime from shift to shift. A backlit keyboard makes work in low-light environments easier, while a larger touchpad enables a smooth user experience with fewer input errors.
As expected with Getac ruggedised products, the S410 is MIL-STD-810H certified, resists a three-foot drop, and sports a wide operating temperature range from -29°C to 63°C (-20°F to 145°F). Compliance with the IP53 rating allows users to operate in dusty and light rain conditions without fear of damaging the unit.
Reliable connectivity and safety for utility fieldwork
Asset management for utilities can be challenging as constant remote access to a central database is needed to synchronise information, manage and communicate with your workforce, and carry out GIS mapping. With the S410, service technicians in the field can obtain schematics, generate purchase orders, check inventory, and even video chat with remote experts to quickly solve problems, thanks to integrated WLAN/BT/WWAN/GPS. Getac also works with solution partners to provide connectivity management with built-in security. Multiple I/O configurations are available to accommodate different field workers’ needs and connectivity requirements.
Getac Select® program – tailored for industry needs
The S410 is part of the Getac Select® program, which combines pre-configured rugged devices, software, accessories, and professional services into a total solution optimised for both individual applications and user groups. Key software utilities available for use alongside the S410 are the Getac Driving Safety Utility, and Getac Device Monitoring System (GDMS).1
Extensive Configurable Options
Extensive pre-configured options make the S410 uniquely suited to the demands of utilities industry professionals, whether on-site with customers or inspecting assets in the field.
Optimise Uptime and Reliability with Getac Device Monitoring System (GDMS)
The Getac Device Monitoring System (GDMS) helps organisations maintain operational efficiency of their installed Getac devices. GDMS, part of the Getac Select® program, is a software solution that monitors deployed devices, spotting potential issues before they impact field personnel, thus proactively reducing the risk of downtime.
For companies without dedicated IT resources that lack time or device admin personnel, Getac offers a premium service called Getac Device Monitoring System Enterprise Plus (GDMS E+)2, where trained experts monitor Getac hardware and software in use by our customers.
“With the new Getac S410, we have responded to a great demand for a semi-rugged laptop that adapts easily to rapidly-changing conditions, across a wide range of applications,” says Chris Bye, President, Getac UK Ltd. “Our ongoing commitments to technology advancement, professional service, and reliability offer our utilities customers peace of mind when handling complex fieldwork.”
Availability
The next-generation Getac S410 is available on March 2nd 2021, priced from £1350 + VAT. For more information, please visit https://www.getac.com/en/products/laptops/s410/
Feb 04, 2021 • Features • research • Covid-19 • Managing the Mobile Workforce
Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.
You can find further...
Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector.
You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com
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Field Service News subscribers can access the full video report of this debrief session by clicking the button below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the video report and other selected resources available on our free forever, FSN Standard subscription tier again by clicking the button below...
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, FieldAware who may contact you for legitimate business reasons to discuss the content of this report.
Feb 02, 2021 • Features • research • Covid-19 • Managing the Mobile Workforce
Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector. In this excerpt from the...
Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector. In this excerpt from the first of two deep-dive debrief sessions the group explore the differences between how larger and smaller companies dealt with the challenges of lockdowns as a result of the COIVD19 pandemic.
You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com
Want to know more?
Field Service News subscribers can access the full video report of this debrief session by clicking the button below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the video report and other selected resources available on our free forever, FSN Standard subscription tier again by clicking the button below...
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, FieldAware who may contact you for legitimate business reasons to discuss the content of this report.
Jan 19, 2021 • Features • research • Covid-19 • Managing the Mobile Workforce
Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector. You can find further...
Kris Oldland, Editor-in-Chief, Field Service News is joined by Marc Tatarsky and Steve Mason of FieldAware as they analyse the findings of a wide-reaching study into the effect of the pandemic on the field service sector. You can find further analysis of this research project at our dedicated research site research.fieldservicenews.com
Want to know more?
Field Service News subscribers can access the full video report of this debrief session by clicking the button below.
If you are yet to subscribe you can join 30,0000 of your field service management peers by subscribing to FSN Standard for free and get instant access to the video report and other selected resources available on our free forever, FSN Standard subscription tier again by clicking the button below...
Data usage note: By accessing this content you consent to the contact details submitted when you registered as a subscriber to fieldservicenews.com to be shared with the listed sponsor of this premium content, FieldAware who may contact you for legitimate business reasons to discuss the content of this report.
Field Service News is published by 1927 Media Ltd, an independent publisher whose sole focus is on the field service sector. As such our entire resources are focused on helping drive the field service sector forwards and aiming to best serve our industry through honest, incisive and innovative media coverage of the global field service sector.
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