ARCHIVE FOR THE ‘management-2’ CATEGORY

In the latest Field Service Podcast, Hilbrand Rustema from Noventum discusses the potential of Service Value Chain Optimisation, an idea he recently explored in an article for Field Service News.

In this special episode of the Field Service Podcast, Mark Glover speaks to Noventum's Hilbrand Rustema about a theory that could potentially change the service model: Service Value Chain Optimisation.
Hilbrand introduced the subject in a recent article for Field Service News, an idea so interesting we decided to explore it further in this podcast.

It is recommended you refer back to Hilbrand's feature while listening as it includes diagrams relevant to the podcast.

You can also contact Hilbrand about any of the content raised in this podcast via email at hilbrand.rustema@noventum.eu or connect with him on LinkedIn.

Data visibility and automation are key to transforming a service organisation. Increasingly, Field Service operations are looking to better data, in taking advantage of technology transformation and servitisation. In the third article of this series, Paul Smedley, in his latest article in a series for Field Service News, looks at many practical examples of successful change...

Bill McDermot has left SAP to take-up CEO role at ServiceNow vacated by John Donahoe who joins Nike.

MoreMomentum's Jan van Veen suggests once you embrace and accept cannibalism it might actually be good for your business.

Our sector is one that continues to breed innovation and ingenuity; where ideas are stretched, tested and then stretched some more. Coupled with new technology these ideas are disrupting what has gone before and turning traditional service on its head.

To celebrate this, Field Service News is proud to announce 2019’s #FSN20, our annual list of the individuals at the coal face of the sector, the practitioners who are all pushing for the same goal: service excellence. We whittled down over one hundred nominations, submitted from academia, industry influencers and field service practitioners, to a short list of 20. It was tough - given the vast amount of excellent work taking place - but we think the final names represent a fine snapshot of service innovation taking place across the global service arena.

So in no particular order, ladies and gentlemen, we our proud to present to you this year’s #FSN20...

As our roads become increasingly congested, driven by several factors including the increasing urbanisation of our populations and the mega-trend of click to order replacing the bricks and mortar high street, field service engineers can face significant challenges just to get to the job on time. Is last-mile facing a cross-roads and if so, which technological route does it need to take? Mark Glover finds out more...

The topic of last mile service delivery can be a complex nut to crack. However, one company who has been at the vanguard of doing so for more than 20 years is ByBox. The company provides overnight delivery of spares to a network of smart lockers, making the last mile both cost-efficient and effective. To find out more Kris Oldland spoke with Richard Agostinelli, their newly appointed CEO...

Service has been revolutionised within the last decade particularly by the introduction of smart devices both in the home and at work. This offers an opportunity to help guide your customers along the customer journey, building deeper relationships as you do writes Bill Pollock...

There is a delicate balance between leveraging the trusted advisor status of field service engineers to generate revenue and going too far so that the trust they rightfully earn with your customers eventually is broken. But that doesn’t have to be the case writes Jim Baston...