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Service management thought leader Sarah Nicastro joins IFS to drive recognition and growth in service

IFS, the global enterprise applications company, announces that Field Technologies Online Editor-in-Chief Sarah Nicastro will join IFS as Director of Service Business Development and Field Service Evangelist.

Sarah brings to IFS over a decade of experience covering the trends, technologies and business drivers that most impact end users of field service solutions. During her tenure at FTO, Sarah’s mission has been to help field service customers tell their stories. In her new role, Sarah will add to the in-house expertise to translate how IFS solutions address the challenges and pain points of savvy field service companies.

Marne Martin, President of IFS Service Management Business Unit and CEO of Workwave, an IFS company, shares her excitement, “With this appointment, IFS will be yet one step closer to our customers, as part of Sarah’s responsibilities include directly tuning into our customer community. Sarah will play a pivotal role in helping us achieve our growth targets, which are ambitious but entirely attainable considering the mix of great products, clients, talent and customer care at IFS.”

Commenting on her appointment, Sarah added, “I am very excited to join IFS, which is one of a small number of companies in the service management space I would consider working for. I know IFS as a strong technology vendor with an unmistakable passion for service management. I look forward to contributing with my expertise to help the company achieve its growth goals by focusing on the needs of the field service community.”

Read more about how IFS’s suite of service management solutions supports service organizations here: www.ifsworld.com/corp/industries/service/.

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