Part of the Michelin Group, Masternaut is already renowned for its market-leading scheduling and routing technology. The partnership with Localz will see its services used to power its new “On Time” customer offering. Masternaut On Time supports operations professionals by giving them more visibility of their team in the field. In real-time, they can see planned job schedules against actual activity, automate job dispatching, and deliver text messages to end-customers with an estimated time of arrival (ETA). If an unexpected event throws an engineer off-schedule for the day, managers are notified via automated live alerts, which allows them to be proactive and agile in redirecting a resource to where it’s most needed.

Localz technology will be used to enhance customer experience and communications 

“Over recent months we have received an increased demand for services that are reflective of a consumer model. Customers want to be able to manage their personal schedules so real-time updates have become a vital part of all services, whether this is a parcel delivery or service appointment. As a customer-centric business, we wanted to bring a similar tool to our customers to help them manage their business operations more effectively. This is why we have partnered with Localz to provide the best technology to power our On Time solution,” said Gilson Santiago, CEO at Masternaut.

Engineers, through an app, can receive live updates on appointment schedules and communicate directly with customers, keeping them up to date of their ETA. Field workers can also log live updates to jobs which are then fed back into the main system, ensuring a holistic view of all jobs.

“Today’s consumers are connected and justifiably impatient as they place a high value on their time. Localz solutions are enabling leading fleet management platforms like Masternaut to offer customer experiences traditionally only seen in the consumer world. Real-time tracking and online communication are crucial to enabling not only customers, but businesses to keep track of their stock and service deliveries, ensuring great experiences for both alike. We are delighted to have been selected as the partner to power Masternaut’s On Time solution to help them continue to deliver world-class customer experiences in years to come. ” said Tim Andrew, CEO at Localz.

Further Reading:

• Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/managing-the-mobile-workforce
• Read more about Localz on Field Service News @ www.fieldservicenews.com/localz
• Learn more about Localz @ www.localz.com 
• Learn more about Masternaut @ www.masternaut.com
• Follow Localz on Twitter @ twitter.com/localz
• Follow Masternaut on Twitter @ twitter.com/masternaut

Damien Penney Vice President at Lytx Europe, discusses how fleet managers can empower their most important assets by placing technician safety and empowerment at the heart of their programs.

More and more, fleet managers are empowering their technicians with the tools to make good decisions that help them stay safe on the road. This means sharing ‘big picture’ insights about behavioral trends to watch out for, but also deploying in-the-moment vehicle alerts that allow technicians to self-correct in the case of a momentary slip-up behind the wheel.

By placing technician safety and empowerment at the heart of their programs, fleet managers are focusing on their most important assets. A technician who self-corrects risky driving behaviors is in the best possible position to help keep the fleet on track during high volume or challenging times.

THE POWER OF IN-THE-MOMENT ALERTS

Fleet managers know that even the most experienced and safest drivers may be subject to a periodic slip-up. When that happens, it’s important to help those behind the wheel get back on track as quickly as possible. Unlike traditional telematics which only tells you the what, powerful technologies such as machine vision and artificial intelligence (MV+AI) are now being used in order to tell the why and provide drivers with a little extra assistance.

Machine vision essentially acts as a smart set of eyes that scan and recognize both the internal and external environment of the vehicle. This includes the ability to identify distracted driving behaviors such as mobile phone use, eating, drinking, smoking, or failure to wear a seat belt. While MV identifies the issue, AI determines how risky that issue is and whether it needs to be flagged to the technician or manager.

An experienced technician may have a perfect driving history but, on their first day back after a long break, forget to click their seatbelt as they pull away from the depot. Much like a friend sitting in the passenger seat, MV+AI will kick in, cueing an audio alert that will enable the technician to self-correct their driving in a matter of seconds.

Fleet managers can also use this approach as an opportunity to reward good behavior. For example, video footage may reveal a technician reacting quickly to a momentary lapse, minimizing potential risk and avoiding any escalation.

PUTTING THE TECHNOLOGY IN THE HANDS OF THE TECHNICIAN

As well as reacting in the moment, it’s important that technicians have the opportunity to review their overall driving style. This includes spotting any risky behaviors that may be sneaking in over time.

One of the ways this can be achieved is by giving technicians condensed video clips of their driving to review at their leisure after their shift. In the moment, a driver may not have registered that they were following the vehicle in front too closely for example. However, the sight of themselves on video exhibiting potentially risky behaviors is a direct and effective way of communicating this. A technician will become more aware of their actions, placing the risk more firmly in their consciousness as a result.

One of the biggest benefits of self-review is that it’s something that technicians can do independently. There is no need to wait for a formal coaching session to be scheduled and any question of implied blame by a supervisor is avoided. In terms of technology, technicians can simply log on to a computer or mobile device anywhere that there’s a cellular connection.

SEEING THE BIGGER PICTURE

As a manager, understanding the bigger impact of these behaviors is also important. You need to be able to predict and manage future collision risk exposure to your fleet by analyzing past data.

For example, you might uncover a trend that shows technicians who work back-to-back shifts are more likely to be distracted by texting, food or drink while driving. This would be the starting point for taking a closer look at what’s going on. In this case, perhaps the technician is not taking breaks and eating while driving, and possibly texting or making phone calls while driving from job to job in order to multitask. Maybe they are facing pressure to get more site visits done in a shift and might be cutting some safety corners.

The more quality data you have, the easier it becomes to see these trends on a bigger scale – and feel confident that they are accurate. At Lytx, our database is meaningful because it consists of more than 120 billion miles of driving data from more than one million commercial drivers and technicians worldwide. This grows by more than 140,000 new driving events each day, further training and improving its algorithms.

For safer fleets, we need these insights to be shared properly. As well as providing managers with reports detailing incidents of risky driving, it’s essential that we place technicians themselves at the heart of the process. By placing some of this power into their hands, we can increase co-operation, share the responsibility, and have an approach to fleet management that is altogether more agile and responsive. Only then we really achieve lasting behavior change that sticks.

Lytx can help empower your technicians to be safer. Learn more at Lytx.com.

This post was originally published on Lytx.com by Damien Penney Vice President, Lytx Europe.

Further Reading:

• Read more about Managing The Mobile Workforce @ www.fieldservicenews.com/digital-transformation
• Learn more about Lytx  @ www.lytx.com
• Find out more about Detect and Prevent Risky Driving with Lytx @ youtu.be/F1B1jEWcLAY
• Read more about Lytx on Field Service News @ www.fieldservicenews.com/lytx
• Follow Lytx on Twitter @ twitter.com/lytx

Fleet Operations, one of the UK's leading independent providers of outsourced fleet management services, is helping companies plan for an uncertain future by offering free post-Covid Fleet Health Checks at this year’s Virtual Fleet and Mobility Live event. 

From flex fleet and affinity options to grey fleet and EV adoption, the fleet and mobility management specialist will be offering bespoke advice on how fleets can be as efficient and futureproofed as possible.

Fleet Operations director Jayne Pett said: “The Covid-19 pandemic is reshaping the fleet landscape and companies are now faced with unprecedented challenges.

“Not only are companies tasked with making the switch to more mobility-focused, electric-powered, data-driven fleets, but they are having to do this at a time when resources are increasingly limited.

THE COVID-19 PANDEMIC IS RESHAPING THE FLEET LANDSCAPE

“Immediate concerns include a need to adopt the most appropriate fleet strategies against a backdrop of economic uncertainty. Many are reluctant to commit to long-term contract hire, for example, opening the door to more flexible options including mid-term leasing.

“Risk policies and procedures are having to be reassessed to ensure driver safety and legal compliance, while trips to the office for employees now working from home may no longer be a classified as a commute, but rather as a business journey. This calls for staff employment contracts to also be reviewed to guarantee HMRC compliant mileage claims, and checks to ensure employees have the right insurance for business travel.

“At Fleet Operations, we have the insights and expertise needed to steer fleets onto the right path to adjust to the ‘new normal’ and ready themselves for the future.”

Other areas covered by the health check will include Total Cost of Ownership (TCO), fuel costs management, carbon footprint, fund options, cash and car allowances, salary sacrifice, cost visibility and streamlining administration. 

The Virtual Fleet and Mobility Live will see the fleet community come together, from fleet managers to experts and suppliers. This year’s virtual event will take place from November 17 to 19. To register, visit fleetandmobilitylive.com. 

Further Reading:

• Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/managing-the-mobile-workforce
• Learn more about Fleet Operations @ www.fleetoperations.co.uk
• Register for the Virtual Fleet and Mobility Live Event @ www.fleetandmobilitylive.com
• Read more about Fleet Operations on Field Service News @ www.fieldservicenews.com/fleet-operations
• Follow Fleet Operations on Twitter @ twitter.com/fleet_ops

Leading online vehicle remarketing business, Copart UK, is gearing up for the introduction of DVS regulations by installing connected technology on its 250-strong transporter fleet over the next few months.

The business, which has 18 nationwide locations across the UK, has implemented an integrated solution which combines Webfleet Solutions’ fleet management platform WEBFLEET and connected cameras from VisionTrack.

The connected technology is being rolled out to the company’s existing and new transporters, in preparation for the introduction of The Direct Vision Standard in London, where around 20 per cent of Copart’s fleet operates.

The Direct Vision Standard, which measures how much an HGV driver can see directly through their cab windows, is part of the Mayor of London's Vision Zero plan to eliminate all deaths and serious injuries on London's transport network by 2041. It will come into force from March 2021.

AN INTEGRATED SOLUTION TO COMPLY TO THE NEW DVS AND SAFEGUARD DRIVERS AND OTHER ROAD USERS

“This comprehensive solution ensures that we are complying to the letter when it comes to the Direct Vision Standard, but it also brings a wealth of other benefits,” said Phil Briggs, Copart UK’s Director of Operation Centres, Transport & Engineering.

“We can gain powerful insights into driver style and behaviour and implement targeted training and education, which can lead to improved driver safety and security, enhanced fleet sustainability and a reduction in fuel and maintenance costs. The camera integration also provides irrefutable evidence in the event of road traffic incidents, giving us a complete picture of what has occurred and why.

This not only provides peace of mind for the driver but can also help avoid protracted legal proceedings and rebut bogus damage or injury claims. All this using one single software interface.”

WEBFLEET’s OptiDrive 360 functionality helps to empower drivers to be greener and safer by giving them real-time feedback and advice on their performance behind the wheel, while profiling them based on incidents such as harsh braking, sharp cornering or speeding to enable issues to be immediately addressed. VisionTrack’s connected cameras, meanwhile, provide associated video evidence for every event, offering context and insights into why incidents occurred.

To help protect the safety of vulnerable road users, VisionTrack DVS kit will be retrofitted on the fleet’s existing London-centric vehicles and will be fitted as standard on 150 of Copart’s new-build transporters, regardless of which area they are being deployed to - meaning the connected forward, rear and side-facing vehicle cameras have been supplemented with side sensors and left-turn warning alarms.

VisionTrack’s camera system also captures footage of vehicles being loaded and unloaded from the transporters to monitor asset condition going on and off the vehicle.

“With eyes on every angle, we will now have full transparency over our fleet operations,” Briggs added.

Further Reading:

• Read more about Fleet Technology @ www.fieldservicenews.com/fleet-technology
• Learn more about Webfleet Solutions  @ www.webfleet.com
• Find out more about Vision Track @ www.visiontrack.com
• Read more about Webfleet Solutions on Field Service News @ www.fieldservicenews.com/webfleet
• Follow WebFleet Solutions on Twitter @ twitter.com/Webfleetnews

RuggON Corporation, a leading-edge mobile computing solution provider, announces the VULCAN X rugged vehicle-mount computer.

Based around a high-visibility 10.4-inch display, this versatile device upgrades any vehicle, and its crew, into a productive asset in the corporate IoT (Internet of Things) – reporting and responding to real-time events, reliably and rapidly. VULCAN X is ideal for cold chain, logistics, warehousing, and heavy-duty vehicles in agriculture, recycling, waste management, and mining. It is perfect for port and cargo cranes.

At the heart of the VULCAN X is a powerful computing platform designed on industry standards. Based on the 8th gen Intel® Core™ i5-8365UE 1.6GHz, this device is compatible with Windows 10 IoT Enterprise.

VULCAN X, AN APPLICATION-ORIENTED RUGGED COMPUTER FOR ANY RUSHED ENVIRONMENT

The fully rugged design makes the most of the IP66, MIL-STD 810H, and IEC-60721-3-5 5M3 certifications, ensuring the VULCAN X keeps working in the harshest environments, in a vast temperature range going from -30⁰ C to +55⁰ C. The VULCAN X is built to operate 24/7 and withstand salt spray and fog/frost. The vehicle mount has robust metal connectors to protect the I/O interfaces and ensure reliable and secure operation even under the most severe conditions. Smart power management with a broad power input range from 9 to 60 VDC helps the VULCAN X to fulfill diversified applications in almost any vehicle type.

As digitization and automation are an integral part of the industrial evolution, 5G ready is no longer a buzzword for the RuggON VULCAN X. The modular design allows changing the I/O ports' location for easy installation and preventing damage to cables from bending and wear. The rich I/O options ensure maximum utilization under various usage scenarios.

The device features CAN bus 2.0B or SAE J1939 for seamless vehicle systems integration. It supports Bluetooth 5.0, dual-band Wi-Fi 5 (802.11 ac) with fast Wi-Fi roaming to prevent lengthy network dropouts in the field. Precise location positioning without any downtime is possible on cranes and forklifts. Materials handling can be managed easily with the VULCAN X through auxiliary RFID or barcode scanners that can be easily plugged into RS-232 ports for usage and recharging.

The trend towards automation and always-connected vehicles is making the human factor more critical – not less – and VULCAN X helps your valuable employees work smarter, safer, and more efficiently. The VULCAN X's high brightness auto-dimming touchscreen automatically optimizes visibility for day or night, indoors and out. The PCT touchscreen display keeps your staff in control in the most challenging conditions with its rugged design. The included RuggON DashON utility software and RuggonOTA service will keep your device in the best condition out in the field.

Further Reading:

• Learn more about RuggON Vulcan X @ www.ruggon.com//VULCANX
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about RuggON on Field Service News @ www.fieldservicenews.com/RuggON
• Learn more about RuggON @ www.ruggon.com
• Follow RuggON on Twitter @ twitter.com/RuggON_RuggedPC

Webfleet Solutions, Europe’s leading telematics provider, has enhanced its offering with new features that give fleet managers remote insights into their electric and hybrid vehicles. The EV management tools are part of the new release of WEBFLEET version 3.10 and are available for over 50,000 Webfleet Solutions customers across 60 countries.

“With the electric vehicle management tools, we are helping our customers to adapt to EV operations and maximising their cost-saving potentials,” said Beverley Wise, Sales Director UK & Ireland of Webfleet Solutions.

NEW FEATURES IN FLEET MANAGEMENT SOLUTION TO HELP MANAGE EVS

With the EV features in WEBFLEET, fleet managers can:

• Get insights into the battery levels of their electric vehicles
• See the remaining driving range
• Get information on real-time charging status
• See the remaining charging time of their EV at all times

A fleet manager can use the remaining driving distance, for example, when planning a sequence of orders or choosing a vehicle for a job. “By knowing exactly how much charge a vehicle has and how far it needs to travel, fleet managers can avoid higher charging costs during peak time or waiting in line for charging,” explained Wise.

“Adding EV features in our fleet management software is only a first step,” Wise emphasises. “In the course of this year we will – with the feedback of our strong global customer base – further develop our EV management tools. Our goal is to use our vast experience and proven expertise in telematics to help fleets get the most benefit out of the needed transformation”.

The electric vehicle tools are part of the newest WEBFLEET release and are available to all customers worldwide. In addition, the new version also offers enhanced features to help fleet managers in their day-to-day business, including a new road type usage report. The report gives insights into how a selected vehicle was used with the distance driven per road type and can help to decide for the best tyre types for respective vehicles.

Further Reading:

• Read Webfleet Solutions' latest eBook  @ www.webfleet.com/prepare-to-plug-in
• Read more about Fleet Technology @ www.fieldservicenews.com/fleet-technology
• Read more about Webfleet Solutions on Field Service News @ www.fieldservicenews.com/webfleet
• Learn more aboutWebfleet Solutions @ www.webfleet.com
• Follow Webfleet Solutions on Twitter @ www.twitter.com/Webfleetnews

Microlise are an organisation committed to developing technology solutions that help operators to manage and reduce risk while safeguarding drivers and other road users as they recently announced... 

At Microlise we're committed to developing technology solutions that help operators to manage and reduce risk while safeguarding drivers and other road users.

The Importance of Field Service Engineer Safety

If like many operators, you are beginning to focus on getting your fleet Direct Vision Standard-ready, the Microlise ClearVision multi-camera solution, which integrates with our telematics platform, will provide the visibility and peace of mind you need to safeguard your company reputation, your drivers, and other motorists, cyclists and pedestrians.

ClearVision provides a big-picture perspective of what’s happening to, in, and around your vehicles at any point in time and when combined with other ‘Safe System’ components, allows you to manage a DVS-complaint fleet.

A nearside vehicle sensor system alerts drivers to the presence of vulnerable road users, while an audible vehicle-manoeuvring alert on the same side of the vehicle warns road users when the vehicle is turning left. Pictorial stickers provide an important visual alert, highlighting various danger spots and potential hazards around the vehicle.

However the Microlise offering extends far beyond DVS requirements with options for offside, rear and driver- facing cameras recording footage that is downloadable through integration with Microlise safety solutions.

According to Stephen Watson, Product Director, “The Microlise Clear Vision solution protects drivers and improves safety outcomes for everyone on the road including the most vulnerable of users.  An in-cab screen displays footage from nearside, offside and rear blind-spot cameras. Activation of the nearside / offside cameras are triggered through the indicators, while engaging reverse gear activates the rear camera.”

“The system also supports road-based incidents, accident reporting and driver performance management by utilising high-speed mobile networks and state-of-the-art file compression to record and transmit video clips immediately prior to an incident or in the case of a near miss.”

“While DVS compliance will loom larger on everyone’s radar as we count down to March 2021,  an overarching safety solution goes far beyond it  - enabling driver peace of mind, strengthening safety culture, protecting organisations from malicious claims and improving outcomes for everyone on our urban and rural road network “ concluded Watson.

Driven by safety to provide industry-leading, integrated fleet technology, Microlise is the UK market leader across HGV telematics, with a current installed base of over 500,000 global assets. The company works with many of the transport industry’s leading operators, including 14 of the UK’s largest retailers and with industry heavyweights such as MAN Truck & Bus, Knorr-Bremse and JCB

Further Reading:

• Find out more about Microlise Clearview @ www.microlise.com/fleet-management/fleet-camera-systems
• Read more about Fleet Management and telematics @ www.fieldservicenews.com/telematics
• Read more about Digital Transformation @ www.fieldservicenews.com/digital-transformation
• Read more about Managing the Mobile Workforce @ www.fieldservicenews.com/managing-the-mobile-workforce
• Follow Microlise on twitter @ twitter.com/Microlise

Taipei, Taiwan – June 8, 2020 –RuggON Corporation, a leading provider of rugged mobile computing solutions, has rolled out the compact rugged touch monitor CHASER to serve the needs of increased mobile productivity and efficiency.

Designed to function in a road vehicle, CHASER comes with MIL-STD-810H certification to withstand shock and vibration, while offering a wide 9-36 VDC power input compliant with ISO7637-2.

The Efficient Solution for Utmost Convenience

With user-friendly I/O design, CHASER is no doubt the perfect mobile and multifunctional workstation for industrial vehicles. Keeping workplace ergonomics in mind, the monitor is specifically designed with a USB port at top, making it convenient for plug in/out and system service and maintenance. In line with the proactive mindset, the 1000 nits sunlight readable display with optional anti-reflective coating delivers an optimal viewing experience and reduce eye strain for a more comfortable and productive workflow.

Creating Desktop Experience with Ease

Connecting to smartphones through USB Type C, CHASER gives on-duty mobile workers indescribable desktop experience on DeX with a large screen and extended keyboard. Outfitted with rich USB ports, it allows easy connection to multiple peripheral devices without using a hub, while providing a physical button for switch between two different input sources. CHASER makes everything you need at fingertips as if in an office environment.

Space and Safety

Designed with downward USB ports and smart lock brackets, CHASER minimizes the plug in/out difficulty and possibility of cable entanglement for uncompromising safety and a neat cabin space. The black-out button for turning on/off screen backlights intends to avoid driver distraction and conceal information at critical moments.      

Further Reading

• For More Information: RuggON CHASER @: www.ruggon.com/en/product_list/rugged-monitors )
• Read more about RuggON @ www.fieldservicenews.com/blog/all-about-ruggon
• Read more about mobile computing solutions for field service engineer @ www.fieldservicenews.com/blog/tag/hardware
• Read detailed reviews of rugged computers, smartphones and tablets @ www.fieldservicenews.com/hs-search-results?term=hardware+review

Monitoring the driving behaviour of your fleet can have tangible positives for KPIs but negative affects culturally. Mark Glover spoke to Alistair Dobson from Whirpool about his approach to integrating a positive safety culture.

When engineers carry out on-site maintenance there is always an element of risk. I've written many times on the dangers of lone workers, which field service engineers essentially are. However, there is another high-risk environment that engineers often operate in, and that's even before they've got to the job itself.

Driving is a Central part of the Field Service Industry

Driving is an important metric of a technician's day-to-day. Time wasted while travelling either from heavy traffic or an poor route-planning can have a detrimental affect on that day's output. Fortunately, route-planning software and telematics solutions can assist in the latter, but the fact remains the roads will always be a risky environment.

In the UK, more people are killed or injured in at-work road accidents than in all other workplace accidents put together. It is estimated that around 200 road deaths and serious injuries involve someone driving whilst at work and around a third of all crashes are estimated to involve someone who was at work at the time. This means that up to 1,000 lives are lost in the UK each year through driving for work-based practices.

In the US, the figures are obviously higher. Motor vehicle crashes (MVCs) are consistently the leading cause of work-related fatalities in the U.S. A total of 8,173 workers died in work-related MVCs on public highways from 2003 to 2008, representing 24% of all work-related fatalities for the period.

We're tracking them so we had to very quickly move away from the fact that we're not tracking you. This is a health and safety initiative, this is about keeping you safe.

"Driving is 30 per cent, give or take, on average of an engineer's day of what we do," said Alistair Dobson, speaking at a recent Field Service News Think Tank session. Whirlpool's Service Operations Director explained that his fleet typically travel very short distances between customers in a designated local area, a routine common for the majority of service engineers where time is spent more on residential streets rather than high-speed motorways or roadways.

Alistair and his team took the decision to integrate telematics into their fleet strategy six years ago. It was a decision met with some resistance. "We invested in telematics which was a huge step and one viewed negatively viewed by the engineers," he recalls. "We're tracking them so we had to very quickly move away from the fact that we're not tracking you. This is a health and safety initiative, this is about keeping you safe."

Outlining the Benefits to Your Field Service Engineers

The moral and ethical questions around tracking technology are part of its implementation however, framing the technology as a safety initiative, one that is in place to protect drivers rather than a spy on them. This approach can help sell the technology to cynical engineers.

"It goes back to trust," Alistair continues, explaining how fragile the relationship between engineer and manager can be. "I'm not putting these cameras on your vans to watch and monitor you. I'm doing it to help keep you safe.

"Because if you're talking about culture and trust and you do things that destroy that trust, like, 'I'm going to be watching you every single day and I'm going to have someone in an office watching you on a screen,' then you quickly erode that trust."

One element of manifesting trust, Alistair explains, was being transparent with his own driving habits. He had the technology fitted to his own car and shared his own scores in a weekly email to the workforce.

"If I'm asking my engineers to do something why should I not be prepared to do it myself? What have I got to hide?"

Engineers were encouraged to 'Challenge Alistair', to try and beat his own table-leading metrics from driving safely. A combination of friendly competition and setting a tangible example helped cement the trust further. "I was driving very slowly because I've got an example to set. Leading by example becomes a key thing. If I'm going to ask the engineers to have it fitted then I should also have it fitted. If I'm asking my engineers to do something why should I not be prepared to do it myself? What have I got to hide?

"We're running a very consistent programme and we haven't changed it after six years. The methodology hasn't changed, we still need to go out and repair things in an economical way."

As we look into the next 12 months, one that is inevitably going to be affected by Covid-19 then communication between management and team will become more important.

Fleet management and the deployment of drivers as the lockdown lifts stringent will require a new approach in bringing the system back up to speed and engineers will be expecting clear, concise and controlled instruction.

It may require another shift in culture, another period of operating slightly differently to what's gone before yet what's important is consistency.

"And it's that consistency that creates that culture," Alistair explains. "So, when you talk about culture change, if you can gain that respect it means I can do something from my level down which drives the culture and behaviour."

We're operating in a Covid-19 affected world right not and it's a challenging time for everyone that offers little certainty. When I write next year's article for the Handy Little Book, I look forward to speaking to Alistair again to see how he drove that culture change in fleet management in such difficult times and ultimately thrived.

Further Reading: 

• Read the full Field Service News Think Tank Executive Briefing on Health and Safety on the link below

• Read More articles from the Field Service News Think Tanks @ thinktanks.fieldservicenews.com
• Read more about Driver Behaviour @ www.fieldservicenews.com/DriverBehaviour
• Read More about Fleet Technology @ www.fieldservicenews.com/fleet-technology
• Read More articles from Mark Glover @ www.fieldservicenews.com/blog/author/mark-glover
• Read more about Whirlpool on their blog @ www.whirlpoolcorp.com/latest-news/
• Connect with Alistair Dobson on LinkedIn @ www.linkedin.com/in/alistair-dobson-25128826/