ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

Skilling up for Digital

Jul 07, 2020 • FeaturesDigital TransformationField Service Engineer TrainingSi2 partnersManaging the Mobile Workforce

Competencies needed to get your workforce digital ready refer not only to technology, but more importantly to people’s skills. In short, Digital Transformation is less about technology and more about people writes Julia Moeller of Si2 Partners...

Why Field Service Must Invest in Digital Transformation

Jul 06, 2020 • FeaturesDigital TransformationSalesforce

We’re at a defining moment for field service management — invest in digital transformation or risk getting left behind writes Gary Brandeleer, Senior Director of Product Management, Field Service Lightning at Salesforce...

IFS Study: IT Project Failures Result In 2-3 Year Recovery Period

Jul 03, 2020 • NewsDigital TransformationIFSCovid-19Market Research

Of decision-makers that experienced a digital transformation project failure, 25% experienced financial loss alongside a number of other damaging implications

Digitalisation + Customer-Centricity: 2 Pillars of the New Normal

Jul 02, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebel

In the final excerpt from season 5 episode 3 of the Field Service Podcast, Lukas Fahnroth of Koenig and Bauer and Michael Kuebel of Salesforce discuss why digital transformation and customer-centricity must form the foundations of the new normal we...

What will recovery from Covid-19 look like? (Podcast Highlights)

Jun 30, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

One company that stood as something of a beacon for the many of us in the field service sector struggling in the face of the global lockdowns was Koenig and Bauer, whose agile mindset allowed them to adapt quickly to the situation. In this excerpt...

The Importance of Being Close to Your Customers at Times of Crisis

Jun 25, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19michael kuebelcustomer centricity

In this excerpt from the Field Service Podcast, Salesforce's Michael Keubel and Koenig and Bauer's Lukas Fahnroth discuss why the concept of customer-centricity was critical in being able to navigate the tricky waters of 2020.

What are the Right Technology Investments for the Service Next Normal?

Jun 23, 2020 • FeaturesDigital TransformationTechnologyCovid-19

IDC's Aly Pinder discusses what the next stage of field service could be and what technology can help ride the uncertainty.

Custom Field Service Software: Top 2020 Trends

Jun 23, 2020 • Software & AppsNewsDigital TransformationField Service Management SoftwareSynchroteamCovid-19

These are undoubtedly unprecedented times, which have caused important changes for field service companies and the way they manage work with their custom field service software, like Synchroteam

An Example of Excellence in the Face of Adversity (podcast highlights)

Jun 23, 2020 • FeaturesDigital TransformationSalesforceThe Field Service PodcastCovid-19Leadership and Strategymichael kuebelcustomer centricity

Koenig and Bauer were an organisation who showed excellent agility, innovation and leadership during the pandemic. Here, Lukas Fahnroth explains how the embedded culture within the organisation helped them pivot and adapt so quickly.

Leave a Reply

Latest from Twitter

From The Archives