WorkWave Acquires Real Green Systems, Joining Together Two Leading Providers

Jun 29, 2021 • News • Workwave • Digital Transformation • softrware and apps • GLOBAL • Real Green Systems

WorkWave®, a leading provider of industry-changing software solutions that enable field service companies to reach their full potential, today announced that it has signed an agreement to acquireReal Green Systems, a prominent provider of field...

WorkWave®, a leading provider of industry-changing software solutions that enable field service companies to reach their full potential, today announced that it has signed an agreement to acquire Real Green Systems, a prominent provider of field service solutions in the green service industries.

This unique combination brings together two proven software solutions in the field service industry and furthers WorkWave’s position as a premier provider of leading solutions, delivering brands that have been proven over decades to drive the success of their customers.

“This acquisition is something rarely seen. It is two successful, fast-growing, market-leading companies coming together to create something truly special,” said David F. Giannetto, CEO of WorkWave. “It marks the beginning of a new chapter where WorkWave will help our customers focus on the future, helping them to go beyond service to create effective, fast-growing, highly profitable service organizations that also deliver the best service experience possible. Real Green believes in this same mission, and together we will allow every solution in this expanded WorkWave product portfolio to deliver greater value. We have tremendous respect for the Real Green team, and the goal of this acquisition is to not just allow them to continue to lead the green industries forward, but to help them make an even greater impact.”

THIS ACQUISITION BRINGS TOGETHER TWO OF THE MOST RESPECTED SOLUTIONS IN THE FIELD SERVICE INDUSTRY

Real Green and WorkWave share a common background as two companies created by industry professionals nearly 40 years ago, both becoming well respected in their respective industries, and continuing that success across the following decades. The merger of these two companies will allow WorkWave to combine the best parts of each organization, allowing Real Green to advance more quickly and WorkWave to embrace their depth of expertise in the green industries that Real Green is known for. While the Real Green solution and PestPac will remain separate, additional product offerings that support customer growth, including the equally respected Coalmarch and WorkWave Agency groups, will combine forces to maximize their development and value.

“This acquisition is one of the most impactful combinations in field service, merging two forward-looking companies who helped shape their respective industries,'' said Darren Roos, Chairperson of WorkWave. “The board of directors, along with EQT Partners, are honored to support WorkWave’s commitment to empowering its customers through strategic acquisitions that make a positive impact on its customers and the field service industry overall.” As a sign of their support, Serent Capital, the former investor in Real Green, and Real Green Founder Joe Kucik will roll significant equity and join TA Associates as minority owners of WorkWave.

“After years of watching WorkWave develop alongside Real Green, we’ve long known that the combination of these two companies would create something special,” said Bill Nunan, President and CEO of Real Green, who will stay on as the head of Real Green operations within WorkWave. “We are thrilled to be joining such a progressive solutions provider that shares our commitment to helping customers thrive, and who so strongly supports the continued growth and development of Real Green solutions, and our passionate customer base.”

This acquisition follows WorkWave’s recent acquisition of Slingshot, a leading provider of customer call center software, and further demonstrates WorkWave’s commitment to building an organization that is the best partner in the industry, enabling its customers to think and go beyond service, to create the best service organizations possible.

Distilling the Learning of Servitization from Recent Academic Studies

Jun 28, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr Chris Raddats of the University of Liverpool a seasoned expert with experience from both the industry and academic sides of the aisle...

Fortem Improves Efficiency and Compliance Using Totalmobile

Jun 25, 2021 • Software & Apps • News • Cloud services • Digital Transformation • EMEA • totalmobile

Totalmobile, the UK leader in Field Service Management software solutions, has announced it has helped Fortem, the property solutions provider, to digitise its repairs and maintenance service delivery with their Mobilise solution, improving...

For nearly two decades, Fortem has delivered repairs and maintenance for over 40 social housing clients across the UK. The company annually completes 400,000 repairs in occupied homes as well as preparing 10,000 vacant properties for future occupancy. It also carries out repairs nationwide for a wide range of clients and to public sector buildings.

Totalmobile’s cloud-based mobile workforce management solution, Mobilise, helps Fortem to deliver a more efficient service for these customers. It enables offline working for all trades and ensures key information is available at the frontline worker’s fingertips, including questions to ask each customer based on the job at hand and forms to fill in that can be easily created and customised by Fortem.

TOTALMOBILE'S CLOUD-BASED MOBILISE APPLICATION CAPTURES JOB INFORMATION AND IMPROVES COMPLIANCE TO HELP TRANSFORM FORTEM'S NATIONWIDE SERVICE

Vehicle checks are quicker and simpler with a digital checklist that needs to be filled in prior to vehicle use, which is driving compliance as well as efficiency. Specifically, Fortem has seen a significant improvement in meeting its compliance obligations regarding waste notes – the logs staff need to take of every piece of waste produced at a job – as real time note-taking on the Mobilise app can be made mandatory.

Totalmobile’s solution was rolled out across the company over the last year, and as of April 2021 the application is now used by all 450 trade staff across seven contracts including Stonewater, Birmingham, PA Housing and Onward. It will also be the default mobile application for all future contracts. During the global pandemic, with Mobilise, Fortem has been able to update risk assessment forms as the government guidance has changed regularly, ensuring that all staff are kept up to date and are able to meet the current guidelines to keep themselves and their customers safe.

Chris Hone, the Systems Director at Fortem said “The ability for our trades to work reliably offline is key to service delivery. Combining that with the flexibility for our in-house IT team to evolve the forms and processes to meet our clients’ needs means that can are truly able to offer a differentiated service to our clients”.

Mick Williamson, Managing Director at Fortem, said “The introduction of Mobilise is a huge step forward for our trades. Since the solution was rolled out, they are better equipped to carry out repairs resulting in a more efficient service for our customers. As a responsible business, the opportunities offered by the solution in terms of health, safety and compliance are extremely important to us.

Rolling out our Mobilise solution has already helped support Fortem throughout this challenging year. Having a digital solution that provides all of the information mobile workers need and allows them to remain compliant throughout their work benefits the company as well as the customers, who receive a more efficient and comprehensive service every time.”

Looking to the future, Fortem will look at the subcontract supply chain and roll out Mobilise to its subcontractors, to use on their own mobile devices. The company will also move onto applying the solution to permits and void surveying to continue to drive the gains in efficiency and reductions in costs.

Echoes Across Servitization and Digitalisation

Jun 25, 2021 • Features • Digital Transformation • The View from Academia • Servitization and Advanced Services • EMEA • University of Liverpool • Chris Raddats

Aquant Launches New AI Tool, Service Insights

Jun 24, 2021 • News • Artificial intelligence • Digital Transformation • technology • Aquant • GLOBAL

Aquant, the leading service intelligence platform announced Service Insights. The tool, capable of analyzing your data out of the box, provides a detailed window into factors that impact customer experiences. This empowers service leaders with the...

“Historically, service decisions have been made using only a fraction of available service data. That causes blind spots into customer satisfaction and creates an environment of reactive problem-solving. If you wait until you receive a negative NPS, it’s too late,” says Shahar Chen, CEO and co-founder, Aquant. “The new normal in service requires providers to approach customers with solutions before a customer comes to a provider with a complaint.”That kind of data-driven decision-making fosters better customer experiences and improves service outcomes. But before you can make informed decisions, you need a clear picture of what story the data is telling — and that’s been a roadblock for many organizations.

Service Insights Curates and Analyzes Disparate Data and Provides Actionable Recommendations

“We’ve worked with leading service organizations to build a powerful analytics tool that is designed for business users,” adds Assaf Melochna, president and co-founder, Aquant. “Service Insights provides targeted information in the language that service leaders understand, and it does so in days, without the need for a multi-department deployment.”

Service Insights is Not a BI Tool. It’s an Entire Data Science Team at Your Fingertips

Aquant delivers a 360-degree view of the service lifecycle. Unlike traditional BI tools, Service Insights is able to access more of your data, and then analyze and interpret it — without the need for a team of data scientists. Users will see immediate value following a simple deployment process. Isolated data points become descriptive and predictive intelligence presented through auto-generated reports and easy-to-access graphical dashboards. Here’s what’s possible with Service Insights:

Mine insights out of your (un)structured service data - Gain a deeper dimension of insight into your unstructured data with Aquant’s Service Intelligence Engine by identifying key symptom and solution data directly from customer comments, call center agent notes, field technician debriefs, and machine log files. Formerly hidden data becomes a powerful decision-making tool.
Generate service performance and risk models - Service Insights automatically generates trends, recommendations, industry benchmarks, and predictions based on more than 5 million service tickets from manufacturers and service providers. Leverage Aquant’s predictive modeling to create customer risk scorecards, and manage workforce performance, and training strategies.
Get the right insight at the right time - Need a quick summary of your business, a snapshot of customers, or an overview of the workforce before your next meeting? Aquant auto-generates easy-to-read overviews for each customer or service provider, identifying key statistics and important trends. Focus on the most critical service issues without having to dig into dashboards.

To learn more or schedule a demo, visit www.aquant.io

Aston Martin Cognizant Formula One™ Team Embraces New Cost Cap Compliance with IFS

Jun 23, 2021 • News • Digital Transformation • field service management • IFS • GLOBAL

IFS, the global cloud enterprise applications company, announces that the Aston Martin Cognizant Formula One™ Team will use its enterprise resource planning (ERP) software to track costs, guide investment decisions and development choices, and...

The IFS solution will play an important role in ensuring spend compliance with the stringent new Formula One cost cap audit requirements introduced this season by the Federation Internationale d’Automobilie’s (FIA).

The 2021 season sees a radical change in the way Formula One racing teams can spend funds to compete. New cost cap rules by the sport’s governing body, the FIA, limit how much a Formula One team can spend on enhancing the race car’s performance during a calendar year.

This year sees F1 teams starting with a cap of $145 million, gradually reducing to $135 million by 2023. The implications are far-reaching, especially for the finance operation of each team.

IFS SOFTWARE ENABLES ASTON MARTIN COGNIZANT FORMULA ONE TEAM TO OPTIMIZE OPERATIONS AND REPORT FINANCIAL COSTS TO FIA

Robert Yeowart, Aston Martin F1 Chief Financial Officer, is responsible for ensuring the business operates as efficiently and effectively as possible, and, with the cost cap, getting even more value from every pound spent. “The FIA can come and audit us at any time. They can scrutinize our accounts—examining everything we’ve spent, when and where. The new reporting requirements are demanding. Alongside the technical and competition compliance we’re used to, the body is looking for anomalies and trends to expose any team operating beyond the defined cost cap parameters. We have to be ready to supply the evidence and audit trails to support any inspection.”

Aston Martin F1 has implemented IFS to support its operations, financial reporting and production areas.

“IFS has given us the perfect platform to build on,” says Yeowart. “It enables us to really understand where we're spending our money by detailed cost analysis, which we couldn't do before. We can track our inventory and answer questions like ‘what parts do we have available to us?’ What state are they in? How many parts are in the building and how much does each cost?”

The IFS solution enables Aston Martin F1 to run “pound-for-lap-time” ratio analysis in its development projects. This means the organization can get, for the first time, an objective view of how much one upgrade might cost versus another, and the resulting performance improvement in lap time for each.

The FIA also requires teams to track inventory to ensure the cost of parts is not allocated to the wrong accounting year, including evidencing when parts are first used with a bar code tracking system. All the data needed will be fed through IFS. “We know exactly where our inventory is, when we first used a part, how many kilometers it's done, how much life it has left and when we need to be considering a spare or replacement,” says Yeowart. “Towards the end of the season all this is absolutely critical as we may have had accident damage and be up against the cap.”

As F1 racing evolves, Yeowart is clear about the importance of the system. “IFS can help my team meet the cost cap regulations through improving our planning, our data and our analytics. It helps us understand where we've spent our money so far, what we've left to spend against the cap and how we plan to spend it. It lets us analyze where we're adding performance on the car, and if that’s the best use of our capped resources. And it ensures that, when we report to the FIA, we are 100 percent sure that the information we provide is accurate and exactly what is required.”

At the end of 2022, Aston Martin F1 will also become the first team in 20 years to occupy a new, purpose-built factory. “Against a cost-cap environment, we have the perfect opportunity alongside our IFS system to really focus on efficiency, optimization and, ultimately our purpose: helping over 1,000 people to create, within regulated constraints and spends, the highest possible performance for our F1 competition cars,” concludes Yeowart.

As a strategic technology partner, IFS will empower Aston Martin Cognizant Formula One Team with its state-of-the-art tools to ensure operational excellence. The platform gives the team flexibility in this exciting new era with fresh investment from the shareholders and the construction of a new factory.

Oliver Pilgerstorfer, Chief Marketing Officer, IFS, added, “Effectively capturing and handling data is crucial for high-performing businesses like Aston Martin F1. The sport of Formula One is all about precision, which is relevant across the whole value chain, where hundreds if not thousands of separate processes need to be perfectly orchestrated to ensure success on race day—that’s the moment of service, when everything comes together. IFS is proud to empower many of the world’s most respected brands to operate at peak performance, often in highly regulated industries where compliance, traceability and quality assurance truly matter.”

Learn more about how IFS supports the Aston Martin Cognizant F1 Team at www.ifs.com/f1.

ARCHIVE FOR THE ‘digital-transformation’ CATEGORY

WorkWave Acquires Real Green Systems, Joining Together Two Leading Providers

THIS ACQUISITION BRINGS TOGETHER TWO OF THE MOST RESPECTED SOLUTIONS IN THE FIELD SERVICE INDUSTRY

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Fortem Improves Efficiency and Compliance Using Totalmobile

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