AUTHOR ARCHIVES: Nick Frank

About the Author:

Nick Frank

Nick Frank is co-founder and Managing Partner at Si2 Partners. He has more than 25 years international experience ranging from start-up service businesses, sales & marketing and leading transformation within large global manufacturing and technology organizations. After working as a Professional Engineer and Launch Manager at Xerox, he went on to be Director of Full Service Provider Programmes at Textron Inc and then later General Manager After-Market Sales EMEA at Husky Injection Molding Systems. Having worked as an international consultant for over six years, Nick’s focus is on service strategy development, servitization business models, ecosystems, innovation management, service operations and service business development. He works with companies in a diverse range of industries including engineering, high volume manufacturing, equipment manufacturers and technology. His expertise includes the development of strategic methodologies, initiatives, and appropriate strategic support mechanisms including technological, organizational and process redesign, as well as the delivery of service innovation and transformation, in particular how to leverage the capabilities of the Internet of Things and achieving the needs of the Circular Economy.

Problem Solving ‘Trusted Advisor’: The Big Assumption

Jun 19, 2019 • FeaturesManagementfuture of field serviceNick FrankSi2PartnersTrusted Advisor

Whilst we want our field service engineers and technicians to be viewed as go to problem solvers and trusted advisors, is that really fair if they haven’t been given sufficient training to meet such expectations, Nick Frank writes...

Accelerating Growth Through Digital People

May 20, 2019 • FeaturesDataNick Frankdigital disruptionDigitalizationServitizationSi2PartnersService People Matter

In a world of digitalisation, servitization and a data driven economy, the fulcrum at the heart of your service delivery needs to be digital people writes Nick Frank...

Talking 'Trusted Advisor'

Apr 04, 2019 • FeaturescommunicationsmanagementNick Frankservice excellenceSi2PartnersCustomer Satisfaction and Expectations

Si2 Partners’ Nick Frank outlines why we can’t just expect our field service engineers to naturally achieve the status of trusted advisors without guidance, training and empowerment. 

It’s Good to Talk to Improve

Dec 27, 2018 • FeaturesManagementNick Frankfield serviceService CommunityService ManagementSi2 partnersNetworkingPeer to peer learningManaging the Mobile Workforce

The UK Service Community is a group of professionals who are passionate about service and believe in sharing ideas and experiences in order to improve. It is a community in the true sense of the word in that there is no legal entity, no sponsors, no...

Augmented Knowledge: Combining Knowledge Management with Augmented Reality and People...

Nov 14, 2018 • FeaturesAugmented RealityFuture of FIeld ServiceKnowledge ManagementNick FrankRemote Assistancefield servicefield service managementfield service technologyService ManagementSi2 partnersField TechnologiesPeter MaierManaging the Mobile Workforce

We've been asking for some time now how Augmented Reality will fill its potential as a central fulcrum within the future of field service. For Nick Frank the key is for it AR to become entwined with Knowledge Management... 

Are companies adopting AR for field service?

Aug 20, 2018 • FeaturesManagementARAugmented RealityConnected productsPredictive maintenanceDigital Twinsfield servicefield service managementService DeliveryService ManagementSi2 partnersTitos AnastassacosManaging the Mobile Workforce

Titos Anastassacos from Si2Partners shares with us some interesting insight on Augmented Reality from their recent research-based reports...

Three steps to Digital Servitisation business growth

Jul 11, 2018 • FeaturesManagementHarold WassermanNick FrankdigitalisationServitizationSi2 partners

Nick Frank, Si2 Partners and Harald Wasserman explore the growing conversation around digital servitization as they attempt to break down the whole challenge around digitalisation into smaller more practical actions which leaders can take to make...

Key Competencies Of Great B2B Service Leaders

Apr 23, 2018 • FeaturesManagementNick FrankRichard CowleyDag GronevikService LeadershipService People MattersService SalesSi2 partners

With service becoming more and more integral to business strategies across the globe the role of the service leader is equally becoming increasingly crucial within successful organisations. Nick Frank, Principal Consultant and Founder of Si2 Partners

Don’t be caught in the Emperor’s new clothes. First focus on the customer!

Feb 18, 2018 • FeaturesManagementAftermarketMAN UKNick FrankOutotecCarterpillardigitalisationSercoSi2 partnersSKF

Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their...

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