ARCHIVE FOR THE ‘servicepower’ CATEGORY

What is the Blended Workforce

Mar 04, 2021 • FeaturesservicepowerBlended WorkforceManaging the Mobile Workforce

Field Service News in Partnership with ServicePower. have produced an exclusive documentary that explores the role of the blended workforce model in field service operations, the challenges in making it work, the significant benefits it can produce...

Has the pandemic driven a greater need for the blended workforce?

Mar 02, 2021 • FeaturesservicepowerBlended WorkforceManaging the Mobile WorkforceDocumentaries

Field Service News in partnership announces a huge new in-depth project that will be exploring the role of the blended workforce in the field service sector and asks if the pandemic has driven an even greater need for the adoption of this flexible...

An Analysts Take Of Field Service In The Security Sector...

Jan 24, 2019 • FeaturesmanagementBill PollockSamir GulatiSecurityservicepower

As part of an excellent ‘analyst’s take’ paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here Samir Gulati offers us a key excerpt from that paper...

Key Things to Look for in a Security Services Management Solution

Dec 20, 2018 • FeaturesBill Pollockfield servicefield service managementfield service softwareSecurityService ManagementservicepowerSoftware and AppsStrategies for GrowthSM

As part of an excellent analysts paper commissioned by ServicePower, Bill Pollock has provided an in-depth look at the service requirements for the security sector, here we take a look at an excerpt from that paper...

Marne Martin appointed as President of IFS’s Service Management Business Unit and CEO of WorkWave

Aug 21, 2018 • NewsIFS FSM 6MArne MArtinfield servicefield service managementfield service technologyIFSService ManagementservicepowerSoftware and AppsDarren RoosManaging the Mobile Workforce

Accomplished industry veteran to lead IFS’s Global Service Management initiatives as IFS, the global enterprise applications company, announces the appointment of field service industry veteran Marne Martin as President of IFS’s Service Management...

Beyond the Sale

Jun 21, 2018 • FeaturesManagementmanufacturingproduct lifecycle ecosystemIoTSamir GulatiService DeliveryservicepowerCustomer Satisfaction and Expectations

Samir Gulati, Chief Marketing Officer, ServicePower explains why savvy service organisations understand that building an excellent customer experience must begin from the first interaction, but must continue through every service touch point onwards...

Connecting Consumers: Great field service is more than just better visibility

Apr 17, 2018 • FeaturesArtificial intelligenceMobileOPtimizationIntegrated Contractor ManagementSamir GulatiservicepowerSoftware and AppsCustomer Satisfaction and Expectations

Samir Gulati, Chief Marketing Officer with ServicePower joins the exclusive ranks of Field Service News associate columnists and in his first article explains why in a world of increasing customer demands field service delivery needs to be the...

What is Field Service Technician Enablement?

Feb 28, 2018 • FeaturesManagementArtificial intelligenceIntelligent PortalsMArne MArtinMobile TechnologyservicepowerTechnician Enablement

Field Service Technician enablement is both an important topic but also a frequently rolled out buzz-phrase that we hear within our industry. Marne Martin, CEO of ServicePower digs deeper into the topic and helps us cut through the hyperbole to...

Not all AI is equal...

Feb 13, 2018 • FeaturesAIArtificial INtelleingenceFuture of FIeld ServiceMArne MArtinservicepowerCustomer Satisfaction and Expectations

Marne Martin, CEO of ServicePower explains why Artificial Intelligence is going to be a fundamental part of the future of field service and why not all AI is on an equal footing...

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