ARCHIVE FOR THE ‘parts-pricing-and-logistics’ CATEGORY

Cavalier Carpets, one of the UK’s premier carpet manufacturers, has increased the number of appointments its insurance team ‘Renew’ makes by 25% using Masternaut’s Three X telematics solution.

With a large team of mobile inspectors responsible for verifying claims for damaged flooring and furniture items, Renew brought on Masternaut’s telematics solutions to support logistics and improve efficiency, as well as to generate an audit record of all information recorded on jobs.

Masternaut’s Three X solution addresses the Renew team’s scheduling needs in one. It is fully integrated with the company’s UNIX platform software and is used by both the mobile workforce and staff based at Cavalier Carpets’ Service Centre in the North West.

Chris Sutton, Services Director, Renew says: “With an average 25% increase in the number of appointments taking place each day, Renew is able to process insurance claims more quickly, to the obvious advantage of our clients.

“From an HR perspective, the solution helps us manage the performance of our inspectors and identify where pressure points are for strategic resource planning.”

Masternaut’s chairman and CEO, Martin Hiscox, adds: “Our team of expert consultants configured the solution to provide Renew with real-time prompts; ensuring employees gather the correct level of information when on site, creating a full audit trail should customer queries later arise.”

Purchases were made per license user and Masternaut offered a support team which worked with Renew’s IT team to make sure the integration ran smoothly.

Masternaut’s Three X solution also provides managers at the Renew Service Centre with instant access to inspector reports as soon as they have left a site visit. This allows rapid response in the event of a customer query.

Many of the UK’s courier businesses are small to medium sized operations, frequently employing fewer than 10 staff. For smaller firms like this operating in a highly competitive space, service reliability and customer satisfaction is everything and couriers understand the importance of having the right technology to achieve a competitive edge. Scheduling and proof of delivery systems are essential elements for any courier company but in addition, social media offers an opportunity to both improve competitive advantage and build a compelling brand offering.

As well as helping to create a distinctive brand, social media activity has a direct impact on the effectiveness of a search engine optimisation (SEO) programme, since, properly done, it signals to Google and other search engines that you are communicating relevant content on a regular basis with your community. This will inevitably improve search rankings and mean your website is more likely to be found by prospective customers looking for courier services.

One of the issues with social media is that although entry costs are low and anyone can set up a Twitter or Facebook account, the process of communicating itself can be time and resource intensive. Given how important it is for SEO and inbound lead generation - how can courier companies and especially the small to medium sized providers - incorporate social media into their business offering?

Don’t delegate to the most junior person

The first point to understand is that regardless of how small a company is, they should be dedicating some time and thought to social media.  The second point is that social media is important and should not be relegated to an activity controlled by someone very junior at an organisation, even if they are an expert on Facebook or Twitter. Would you let a trainee loose with your most important customers? Probably not, so why let them be in charge of your company’s social communications? Whilst it is unlikely they will create a social crisis, their industry knowledge is probably lacking and this won’t help you to build credibility amongst customers and industry peers. Instead ask them to share their knowledge of techniques and combine this with your deeper knowledge to create more compelling content.

Plan the content calendar to balance quality with quantity

Next, decide what to say and what content to share. Planning needs to be done on a weekly basis and involves creating a spreadsheet detailing what messages are important and on what platforms they will be shared. Working this way means you won’t overlook key messages and also means you can be more time efficient because it becomes possible to schedule announcements. When compiling a content calendar for the week, be mindful of the quality vs. quantity balance. It is more worthwhile to make two or three valuable updates a day than be ‘twittering on’ about something inconsequential.

Demonstrate your industry expertise with blogs

For an effective social media strategy, relevant content is everything and having regular, well written blog posts to share is essential. As a courier firm using social media, your primary goal should be demonstrating expertise and the fact that you are more knowledgeable about your industry than competitors. This strategy will enable you to differentiate your offering more easily and win a regular following.

One of the top ways to demonstrate expertise is by posting relevant blogs. For a courier, this could be on topics such as e-commerce shopping trends, delivery efficiency levels or industry statistics - all of which would feature relevant search terms or keywords. Having keyword optimised blog posts means that they will be found easily online and become an important source of traffic to your website.

Introduce social customer service

Social media offers a chance to engage directly with customers expecting deliveries and parcels. Many couriers rely on text messages and emails, directing customers to a website for real-time updates. Social media is also a real-time and very visible medium so why not communicate via Twitter or Facebook to confirm delivery times and gain feedback on your service? Certain customers will prefer this to more traditional channels, so by adapting your approach to suit their needs, you will help to build stronger brand loyalty.

Be analytical to determine what works well

Finally, measure everything you do with social media to understand what works and what is less effective. Be prepared to see a wide range of results from different activities and be open minded enough to accept when a strategy is less effective and change the approach.

A cursory scan of the social media activities of different courier companies shows that whilst some are actively using Twitter and Facebook for instance, a larger number have yet to take the plunge. There is also a wide difference between the tactics used by those using social media already and some couriers are using it very effectively to communicate with customers whilst others are taking a less interactive approach and using it for one way communication primarily.

Top tips for creating interesting blogs

Ten ideas for potential blogs relevant to courier companies, which provide keyword rich content.[unordered_list style="bullet"]

• Any interesting / unusual parcels delivered on time and in perfect condition?
• Celebrate important new contracts won with customers
• Discuss the latest technology and how it is of commercial benefit
• Discuss how technology helps job scheduling and miles on the road
• Highlight any use of bio-fuels or green vehicles
• Contrast regional trends in customer behaviour, e.g. popular delivery times, delivery to home or business addresses
• Comment on industry developments – mergers, funding, new launches
• Fundraising and work in the community undertaken
• Highlight important media coverage and include links to the articles
• New personnel who have joined the company and further expansion plans

Whilst building a service business entirely from scratch might seem like a dream for many Service Managers when facing the trials and tribulations that are often the result of many legacies, it is none the less a daunting task and certainly no mean feat. However, for Daryll Brown, Operations and Service Manager with Bürkert Fluid Control Systems this was exactly the task he was employed to do. In this exclusive interview he explains just how he has approached building a service division from a standing start... 

 

FSN: Building a service business from scratch must be both a daunting and exciting proposition, what was the approach you adopted in taking the first steps to achieving this goal?

DB: Our approach to building a service business from scratch is to first of all define what can be thought of as service in our industry. 

Fluid controls are a very complex business and there is not a clear description of what is traditionally known as service work.  We need to define what we class as service work and then develop products that would be attractive to our customers.

Some of our definitions of service include Installation of Bürkert products and systems, continuous service of Bürkert products and systems, planned maintenance and breakdown cover for Bürkert products, installation and commissioning, consultancy, design, calibration and training.  As things stand most of our products do not lend themselves easily to service maintenance.  This is because there is not always what you would call spare parts that need to be replaced.  Also a lot of our products are designed for one time use and they may last for years.  So we need to be very creative with our offering.

FSN: What approach have you taken to scheduling software, are you using a manual, automated or optimized system? Why did you take this approach? Which provider are you working with and what made you choose them?

DB: This is unique for us as we do not necessarily need scheduling to cope with high volume demand we need it more to manage our complexity.  Having had experience in implementing field service software in my previous company I knew that the generic service software packages out there were not going to be as flexible as we would like.

Most offer an out of the box solution which never seems to do exactly what you need.  You then seem to spend time (and money) on modifying the software to meet your needs.  I think a lot of software companies fall into the trap of thinking all service businesses are alike.

For us this isn’t the case so we have decided to develop our current quality and asset management software (Q-Pulse) to be able to manage our service work.  This has the added advantage as we are already very familiar with the software and we have a lot of scope to develop and modify to suit our needs.

FSN: What logistics solutions do you have in place to ensure that your field engineers can get the right parts as soon as possible?  

DB: As mentioned our service work is quite complex and some visits have to be planned months in advance.  This gives our logistics team time to plan when and where our parts can be delivered and stocked.  Bürkert’s UK core business is mainly distribution of product from our Plants in Germany and France so we are already well versed in managing the logistic supply chain.  When the business grows we will need to think of innovative ways of supporting our service teams with some of our faster moving items.  Again from past experience I have found that having a partnership with a flexible logistic partner is worth its weight in gold.

FSN: How are you monitoring driver behaviour? What tools are you using (GPS, telematics etc)?

DB: Roads in the UK are becoming busier and this presents a challenge for any service business.  We have put a lot of thought into using the outside of our service van to market our business and products so we do not want our drivers to give us a bad name.  So we have had all those who drive our van read our companies driver handbook and then sign a declaration that they will comply.

We have also made this an agenda point at our Management review as ideas have been raised regarding advanced driver courses.  This would have the added advantage of potentially lowering insurance costs.

We do not have this issue of needing to know up to the minute the location of our Engineers.  Nor do we currently have any trust issue which would warrant GPS tracking.

FSN: Who else within the organisation do you liaise with when making decisions that will impact upon how the service department operates?

The Bürkert UK business is ran by a small Management team of five members.  These represent areas such as General Manager, Logistics, Finance, Quality and Sales.  Due to our business structure and all of these areas need to be involved in the decision making process.  As we are only a small business here in the UK every action has a reaction and this means all departments have to work closely together.  As past experience has taught me this is no bad thing.  For me even in larger organisations if all departments are working closely together and not in silos key decisions revolving around the service business are made more quickly and effectively with less risk.

FSN: Have you been able to integrate the service division with other divisions within the organisation such as sales or client services? What challenges did you face?

DB: We are still in the early days of developing our service business.  For now our project engineers are also doubling as our service engineers.  This is not necessarily a bad thing as we are starting with our service already integrated into other areas of the business.

For me all areas of the business working closely together is critical.  All processes tend to cross over into different areas of the business and often this is where most processes come unstuck.  If ran as a process and not a interlink of different activities in different areas the service business will run a whole lot better. For instance in the past I have often been called to meetings with the logistics departments to complain about the amount of stock in the service business.

If managed as a process then the logistics teams who are setup to manage other needs of the business can account for the service business. This will help them to adjust themselves to meet the completely different demands of service.

FSN: You personally also have a wide skill set holding an advanced certificate in Sales and Marketing (Institute of Marketing Management ILMM 2007). What led you to a career as a service management professional? What are the key skills that you think are required to be a good service manager?

DB: I spent 24 years with my pervious company and I worked in several different departments including operations, quality, sales and customer service.  This gave me a good understanding of the overall business and a good grounding in organising teams and coping with different demands.  For this reason I think the senior management thought I may be a good choice as a service manager.  Service has been by far my biggest challenge as it seems to involve so many variables and crosses over more boundary lines then I had seen before.  In my old business service was managed as part of the sales business.  If I were still there today I would have definitely recommended managing service as a separate cost Centre. This is because the needs of a service customer are completely different to that of other customers.  This should be managed by a focused service team with no distractions and to key performance targets that are service related and not just sales related.

FSN: What are the biggest challenges you think the field service industry faces and how have you set up the service business at Burkert to overcome these challenges?

DB: Of course there a different types of service businesses which will face different challenges.  However, there are challenges that are generic and affect all service businesses.

For me one of the biggest challenges is the modern lean business trends.  This drives a cost cutting culture in all industries which makes customers demand more for less. When you are selling service there tends to be a lot less overhead to play with.  One extra day on site due to an unforeseen issue and your margin disappears. So at Bürkert our way of overcoming this issue is preparation (and lots of it).

Planning needs to accurate, costing needs to be accurate and the timing needs to be spot on!  This is of course easier said than done.  So to endeavor to make this happen as mentioned before we have developed our software package to effectively manage our service business.  Our logistics are integrated with our service offering so that we have the parts available when our customers need them.  All areas of our business are part of our decision making to facilitate us managing our service as a process and not as a group of individual activities.

However, we know we cannot afford to sit still we need to look for ways to continually improve our service offering.  For this reason our marketing team is working closely with our customers to keep up with the latest developments in our market.  We have put together key performance indicators that are based on areas that our customers value.  We hold regular improvement events to review the feedback that these items give us so that we can continue to develop our business to be customer focused and deliver value.

Bürkert  at a glance:

Industry = Fluid Controls

Number of Field Engineers UK only = 3 (these also double as Project Engineers).

Number of Dispatchers = None (not set up as yet)

Average number of jobs per Engineer = 1 (our work is quite technical)

 

More and more extreme weather events are occurring around the globe and the UK in particular has experienced a strengthening in the severity of extreme weather over the past few years. In recent days we have seen terrible and tragic after-effects of severer weather in The Philippines and Sardinia. Only a few weeks ago we saw southern England brought to a standstill as hurricane-force winds and torrential rain battered the region with gusts of almost 100mph ripping up trees, causing flash flooding and leaving at least 220,000 homes without power.

The severity of extreme weather events varies.  Sometimes the damage is limited but in some cases, and indeed following today’s events, there is widespread damage such as flooded basements, broken gas lines, impassable roads and interruptions in cable and phone service.

There is a lot of pressure on field service organisations to respond to these disasters. Road-clearing crews and utility workers, for instance, get dispatched as soon as the situation permits. Plumbers, electricians, construction workers and HVAC technicians are sent to the scene to reconnect services and rebuild damaged structures.

Telematics, Geographic Information Systems (GIS) mapping, GPS and cellular communications have been playing an increasing role in guiding field service teams, tracking progress and assigning workers in the aftermath of extreme weather events where safety is a concern. As an increasing number of organisations take advantage of these technologies they are becoming more sophisticated, offering new ways to be efficient and responsive.

Field service technology for the unexpected

An increasing number of Field Service organisations are adopting next-generation workforce management solutions which leverage Fleet Management technology and GPS data to deliver real-time information about worker and vehicle locations and the progress of their work. It provides dynamic scheduling tools to optimise in-day and scheduled work, and performance analytics that help make on-the-spot resource deployment decisions as well as prepare for future events.

The technology provides dispatchers and managers full visibility into work in the field so they can better plan and track the work. Centralised consoles and dynamic GIS maps offer real-time visibility on crew locations. A dispatcher knows exactly when a worker(s) arrive at a job, how long they spend there, and when they leave. So when an assignment is completed, the dispatcher can send the crew to the next task in a smarter, more efficient way and, rather than sending a crew across town for the next assignment, the dispatcher looks on the digital map to see where the nearest job is. Shorter distances between jobs mean less time traveling and more time restoring service.

The technology also collects data on the experience and preferences of workers. If a field worker is more familiar than others with a certain area of town, it makes sense to send that worker to assignments there because the worker already knows back roads, shortcuts and the general lay of the land. In addition, next-generation workforce management solutions feature self-learning tools that “learn” workers’ preferences on geography and types of tasks, which helps fine-tune the assignment of workers to needed tasks. It also helps to reduce overtime costs, travel time and missed assignments.

As the workday progresses, managers and dispatchers receive a constant stream of information on GPS location coordinates and the amount of time spent on each assignment. If certain roads are impassable, dispatchers can plan alternative routes to avoid delays. Using fleet management, dispatchers can route drivers around roads shut by fallen trees or flooding. This helps optimise routing and worker productivity, while improving worker safety.

When workforce management is in use, an exception management tool takes note of when tasks are at risk of being missed and a customer may be in danger and not receiving critical service. Alerts are sent to dispatchers about such situations and other scheduling issues so that they can react and reassign field teams as needed.

Future planning

Beyond field situations, workforce management delivers analytics about the performance and responsiveness of each worker and team. Organisations compile the data into reports for review to spot trends and the need for improvements. For instance, if crews took too long to arrive, managers can better plan standby crews for future situations.

Use of analytical data helps improve productivity, making it possible to complete more jobs per day, and helps control costs. For field service organisations, squeezing more jobs into one day in the aftermath of a disaster accelerates the resumption of operations, which helps to minimise lost revenue and bring employees back to work more quickly. It also creates goodwill among customers, who often get frustrated when service restoration takes too long, especially after a storm or strong winds.

Workforce management increases accountability as well, by collecting accurate, reliable information on field operations and associated costs. Managers are better equipped to make the right decisions regarding resource deployment during emergencies and on a daily basis. Beyond that, organisations that base decisions on accurate, meaningful information that reveals historical patterns, trends and metrics can respond more effectively to not only day-to-day tasks but to the next storm, flood, heat wave or blizzard.

International examples

The municipal utility in Anderson, IN, USA has adopted Trimble Field Management, a GPS-based field services management technology. Before that, when ice storms, blizzards or thunderstorms pulled down power lines in Anderson, the utility department tracked its crews by making phone calls and writing their positions on a chalkboard. “When there were storms, the board looked like a chess game. Now, we know exactly where each vehicle is and can schedule repairs by a truck’s proximity to the outage,” says Jason Tuck, GIS consultant and former GIS Manager for Anderson Municipal Power & Light Division. “We can see our trucks real-time on a map and make faster and more confident decisions because we know their locations are more accurate.”

The public works department in Brookline, USA, can immediately respond to stranded crews by tracking their progress constantly. “Now if there’s a snowstorm and a truck breaks down, we know exactly where to find it and the driver,” says Mark Parece, the town’s fleet manager.

At White Mountain Oil & Propane, North Conway, NH, Trimble Fleet Management technology has proven invaluable in such cases. “Managers can receive off-hours service or emergency calls (when dispatch is closed), log in, and in a minute know exactly where the problem is and send help,” says Todd Miller, the company’s manager of administration. This can be lifesaving when power outages from an ice storm or blizzard leave the elderly or families stranded in freezing temperatures without heat.

DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service sectors, is pleased to announce that north-west courier company City Connect Couriers, (CCC) has purchased its sameday courier software, ACI (Advanced Courier Interface).

As competition within the sameday courier market increases, CCC differentiates itself from competitors by providing a superb customer service to local businesses, which now includes end-to-end, real-time traceability of all consignments through to delivery.

By implementing ACI, the solution will oversee every single stage of the process of delivering a package, from the moment it is booked and marked for despatch, to its arrival at the front door of a recipient. In addition, the solution is set to improve productivity levels amongst controllers and drivers by 30 per cent, which will result in significant operational benefits for CCC. The solution is due to go live on 1 November 2013.

Once the delivery is in operation and a vehicle has left the depot, ACI allows controllers and drivers to access real-time information regarding the progress made, with an updated estimated time of arrival. This can be passed onto CCC’s customers in some cases, helping to keep them fully up-to-date with the delivery process. Another key feature of interest to CCC was electronic proof of delivery (ePOD), which is used to record the exact time and location of all completed drops. Finally, the ability to track vehicles will provide CCC with complete visibility of their fleet and drivers at all times.

Paula Hancock, Director at CCC says: “ACI is one of the most advanced technology solutions for couriers and in a short space of time we will gain a lot of benefits from our investment in it. Advantages we are looking to achieve include maintaining better control over deliveries, enhancing customer service, improving response times and reducing errors from processes.”

David Upton, Managing Director at DA Systems added: “With ACI, delivery specialists are able to build a competitive advantage thanks to the software’s ability to calculate the best routes for drivers to take and allocate certain drops to particular vans. Combined, all of this makes the process as smooth as possible and allows each driver to maximise the number of deliveries made per shift.”

Trimble Field Service Management's Aubrey Fox discusses the changing role of field service.

Contact information:

Phone: 020 7880 1412
Web: www.citysprint.co.uk
Email: in-night@citysprint.co.uk

Services Provided:

 

• SameDay Courier
• UK and International logistics
• Technical courier
• Logistics solution design
• Multi-drop courier
• Parts distribution

 

About CitySprint:

We deliver… products and parts to your engineers, wherever they are.

We are specialists in flexible express and same day solutions, and can save you money and time with our ‘in-night’ and ‘in-boot’ courier services, with deliveries being made securely and efficiently before the working day even begins.

CitySprint is the UK’s leading same day distribution network, helping you deliver your business promises, whatever they might be.

We understand that your package is critical to your business and therefore the importance of our role in delivering it safely and securely, on time.

We offer a comprehensive range of services: SameDay Courier, SameDay Logistics and International and UK overnight courier. These are available 24 hours a day, seven days a week, to meet all your logistics requirements.

Our extensive UK network handles over 5 million critical deliveries per year and each package is special to us. Our 2500-plus couriers are all equipped with GPS tracking devices, so we can monitor their locations at all times and carefully plan collections and deliveries. You can also track your courier’s progress in real-time; a unique national service that our customers find invaluable and which sets our business apart.

We operate in all major mainland UK conurbations, connecting all types of businesses across Britain. Our wholly-owned national network is the key to the local customer service we provide, wherever you are in the UK.

We understand what you want from your delivery partner – complete transparency, reliability and good customer service. Our leading-edge technology means we can give you just that.

Whether you have a corporate account or just want to use a credit/debit card, you can book and track your deliveries online or via our free app, MyCourier (available on iPhone, Android and Blackberry).

 

Further information:

Click on the images below to find out more information about each of CitySprint's services to the field service industry. 

Same Day Courier

 

 

 

 

 

UK overnight logistics

 

 

 

 

 

 

International Logistics

 

 

 

 

 

Technical Courier

 

 

 

 

 

Logistics Solutions Design

 

 

 

 

 

Multi-Drop Courier:

 

 

 

 

 

Parts Distribution: 

 

 

 

 

 

 

 

 

 

 

Contact information: 

Key Contact: Steve Court
Phone: +44 (0) 2476 30 30 10
Web: www.bdaviation.com
Email: steve.court@bdaviation.com

Services Provided:

 

• Dedicated Air and Road express routes
• Netherlands
• Germany
• Coventry
• Ireland including ROI
• In-night
• Pre7
• Pre8
• Pre9
• Noon and Next Day
• final mile delivery solutions
• Warranty and spare part returns
• B2B and B2C supply chain solutions

About BDA:

European Air and Road Express logistics Solutions

BDA (Bespoke Distribution Aviation) is the specialist provider from mainland Europe into the UK and Ireland. BDA connects daily from Germany, the Benelux and France, with its own freight only aircraft and daily road line-hauls. These connect to, and perfectly complement, a full range of urgent, time critical and day definite delivery solutions; as well as 2 day and economy delivery solutions, for less urgent stock, replenishment shipments and a full range of B2C delivery solutions.

Aftersales Spare parts In-Night deliveries UK and Ireland

Our Client base is from a wide range of industries such as, hi-tech IT and printing, medical equipment, materials handling equipment, agricultural machinery and direct selling e-commerce retail. BDA's service infrastructure means that we can transport anything from a small spare part in a padded envelope, through to larger specialist machine parts and palletised goods. Deliveries can be made In-Night pre 7/8 am or during the day with timed delivery operations pre 9, 10, 12 and standard Next Day, 2 day or economy delivery, throughout the UK and Ireland.

Integrated Tracking system

All delivery services are integrated into our innovative BDA tracking IT platform, with our tracking system updating as soon as the next status of your shipment is available, providing you with one point to view all your shipments, regardless of how many different service types you utilise to serve the UK and Ireland markets.

Specialist Air and Road infrastructure

BDA's specialist infrastructure and bespoke logistics approach, coupled with our IT system, can provide significant cost savings to our customers whenever intelligent consolidation opportunities are available within the supply chain, particularly where multi-level service requirements are key to your business; whether this be upon collection, during transit line-haul or consolidation in the 'final mile' delivery.

Client Support available 24/7 for the fastest response

Our Client Support team are available 24/7 and will always ensure that our clients receive the fastest response and highest level of support, communication and reporting for the management of our client's consignments.

 

Latest video:

Contact information: 

Key Contact: Monika Douglas
Phone: +44 (0) 7708 193597
Web: www.parcelholders.co.uk
Email: monika.douglas@parcelholders.co.uk

 

Services Provided by Parcel Holders:

 

• Subscription and pay as you go options available
•  Bespoke PickUp
• DropOff point recruitment
• Suppliers can ship direct to our PickUp DropOff points
• Use our website or connect to our API
• Register now for your 14-day trial

 

 

About Parcel Holders:

Building on the success of sister company Parcel PickUp, Parcel Holders offers field service companies a simple way to reduce wasted hours travelling to and from the depot...

Our proven track record with sister company Parcel PickUp means that missed deliveries are a thing of the past.

We are now dedicated to providing the same level of service and expertise to professional field service engineers, ensuring you have the parts you need delivered to where you need them.

We eliminate the need for your engineers to wait in for deliveries or travel to a depot to collect parts. Our aim is to maximise the time they have available to do what they do best.

Utilising a nationwide network of PickUp DropOff (PUDO) points from our sister company Parcel PickUp enables you to specify where you need your parts to be and makes them easily accessible to your engineers.

These PUDO points allow businesses to get parts out to, and receive parts back from, field personnel. This saves your business lost man hours, fuel and time as it means your field personnel spend much less time on the road - less travelling back to base or to distant delivery company depots to get parts and the maximum time possible at your customer sites doing their job and earning your business money.

Our PUDO network is made up of independent newsagents and convenience stores that are generally open from 6am till late in the evening.

We have 140 PUDO’s in our network, but if we don’t already have one where you need it, then we invite you to Challenge Monika to get you one within a week.

You don’t need any barcodes or specialist equipment to use our service, so you can start using Parcel Holders as soon as you have signed up.

Our process relies on a simple alphanumeric code that changes with each consignment of parts you send. That way each delivery can be tracked. We call this code the ‘Label Code’, and you add it to the address of each consignment of parts to be picked up or dropped off, to or from our PUDO’s.

The address and ‘Label Code’ can be written on your consignment with a pen if you wish - perfect for engineers out in the field.

When you add field engineers to our system we text and/or email them to let them know how the system works and what to expect.

You can send your consignment of parts to our PUDO using any delivery company you wish. Alternatively, you can save further time and delivery costs by having your suppliers use this addressing information to deliver to our PUDO direct!

 

Latest video from Parcel Holders:

Parcel Holders overview