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As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Conor O'Neill, Director of Product Management at Feed Henry explaining why mobile first development is critical in a field service environment if you are going to allow IT to become an enabler to your business rather than a blocker.

As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Colin Brown, Managing Director of Tesseract Software, as he gives us some advice on why we should all be considering the Cloud and Software as a Service model for our field service software. 

As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Caroline Pennington, Trimble Field Service, discussing some of the findings of  the Trimble FSMs latest Market Insight report. To download a copy of this report click here 

As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Rob Burgess, European Service Manager at TCSJOHNHUXLEY discussing the process he went through when choosing a software provider, and how he has been able to improve the efficiency of his field service operation since implementing mplsystems field service solution.

Download the slides from Rob's presentation by clicking this link

As the organisers of the Field Service Solutions Theatre at this year’s Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Simon Spriggs account manager at Exel Computer Systems discussing the various types of scheduling system with a focus on assisted scheduling and why it is important for any field service company to be able to have the ability to get it right first time every time when it comes to dispatch.

Download the slides from Simon's presentation by clicking this link

As the organisers of the Field Service Solutions Theatre at this year's Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Tabitha Tayler-Higginson, Trimble Field Service Management who took part in the Future of Field Service Panel Discussion and here she gives us a little more insight into Trimble FSM's latest product Work Management.

As the organisers of the Field Service Solutions Theatre at this year's Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre.

Here we hear from Tim Jones, Service Manager, Northern Europe, Waters Corporation

In an on stage interview Jones spoke about how he had taken the decision to move the dispatch of his field service engineers to a local dispatch, giving responsibility to senior field engineers. The move whilst unorthodox has empowered his engineers making their work more manageable and thus improving productivity.

As the organisers of the Field Service Solutions Theatre at this year's Service Management Expo, Field Service News was on hand to speak exclusively to a number of leading industry professionals straight as they stepped off the theatre podium. In this video series we are pleased to bring you the highlights from the Field Service Solutions Theatre and the first of these is Gerard O'Keefe CEO of Irish mobile workforce management software provider.

In his presentation entitled "Enhancing IT systems with Cloud mobility" O'Keeffe explored why mobility is important to business executives. Drawing on research from Accentur, Forrester and IBM highlighted why Mobility Solutions and Cloud based infrastructure were at the top of the agenda for field service companies,highlighting competetive edge, cost pressures, compliance and the smartphone revolution as major drivers for the shift.

O'Keeffe then outlined how mobility was an essential connector for business before highlighting the benefits of Cloud mobility in particular with increased productivity and efficiency the most prominent of these before closing with a real world example of how Accident Exchange had used the GeoPal  platform to improve their business processes.

To download the slides from his presentation click here